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  • FIRST POST
    catnamedog
    Technika TV Warning!!
    • #1
    • 9th Jun 09, 5:43 PM
    Technika TV Warning!! 9th Jun 09 at 5:43 PM
    Hi
    I bought a 40" HD-ready LCD TV from Tesco about 18 months ago. The 1 year guarantee has, naturally run out. Its developed a really irritating fault (I won't bore you with the details).
    When I called the Tesco Helpline on 0845-4566767, the bloke told me that they dont repair this model of TV!! He was unable to give me any kind of guidance regarding a repair shop etc.
    So, if you're thinking of buying a Technika TV from Tesco, I suggest that you either a) Take out their extended warranty (I think its a swap-out, rather than a repair), or b) get used to the idea of putting up with any fault, or scrapping the TV!!
    Has anybody else had a blank result from Tesco?
Page 4
  • FleetFanatic
    And it's still within the 2 year timeframe & therefore not fit for purpose. Keep fighting.
  • charmedlizzy
    Wrong I'm afraid. Your warranty is from the date of purchase only. Sale of goods act still applies but any repair or replacement does NOT extend the original warranty.
    Originally posted by djohn2002uk
    I did ask the Tescos rep instore when he replaced the tv for me, and he said the 1 years warranty was renewed due to the fact the fault was with the tv, it was not caused by myself.

    Im unsure where i stand now. Do i just wait and see what they offer me to put towards a new tv? Will they want me to return the tv i have now (faulty) to a local store? Or do they collect?
    • mapcr77
    • By mapcr77 10th Sep 11, 8:40 PM
    • 662 Posts
    • 1,004 Thanks
    mapcr77
    I did ask the Tescos rep instore when he replaced the tv for me, and he said the 1 years warranty was renewed due to the fact the fault was with the tv, it was not caused by myself.

    Im unsure where i stand now. Do i just wait and see what they offer me to put towards a new tv? Will they want me to return the tv i have now (faulty) to a local store? Or do they collect?
    Originally posted by charmedlizzy

    Hi,

    i'm in a similar situation, did you get the matter resolved? thanks!
  • Just A N Customer
    EU Directives and UK Law
    Once the EU issues a directive it also has a "Coming into force date." That means that as of that date it supersedes all national laws. Therefore the Two Year Warranty applies, it requires NO Statutory Instrument, NO Act of Parliament, it takes precedence over all other issues that a retailer may try to implement as regards credit notes, get out of the store etc.,

    Reason various governments have in the past signed treaties that permit EU law to supersede the law of the United Kingdom. No "IFF's But's or Maybe's.

    So anyone telling you that the EU directive on warranty isn't in force is literally living in cloud cuckoo land.

    Incidentally extended warranties are useless. I work in the electronics industry and items these days if made by a reputable manufacturer are extremely reliable. They usually either fail early on or will last for years. Cheapo stuff usually lasts about 12 months and will cost a fortune to repair and those are the people who will tell you it is out of the 12 month warranty conveniently forgetting it is 24 months and the law is on the customers side on this one.
  • jooulez
    Hi!
    Having read some of the comments here, I was wondering if anyone could help me?? I have a 19" Technika TV/DVD combi, I've had it for about 3 yrs, then last week the DVD died & wouldn't play anything, (no problem with that didn't expect the DVD to last as I used it every day.) Then Monday just gone, the complete TV went, has no power to it at all, I changed the plug fuse thinkin it was that, but no, there's no sign of power at all, no noises, nothing. I've seen that some people have managed to get some money back, & was wondering whether this might apply to me as well?? I wouldn't expect a TV no matter who makes it to not work after only 3 yrs, is there something I can quote to Tesco, in order for them to do something?? Like fit for purpose or something similar?? Hope there's someone out there who can help
    • Moneyineptitude
    • By Moneyineptitude 1st May 14, 6:33 PM
    • 17,229 Posts
    • 7,769 Thanks
    Moneyineptitude
    It's out-of-warranty. I very much doubt you'll get any joy, as numerous newer threads on this forum attest.
    This thread was started five years ago...
    • almillar
    • By almillar 6th May 14, 12:41 PM
    • 6,503 Posts
    • 2,559 Thanks
    almillar
    I wouldn't expect a TV no matter who makes it to not work after only 3 yrs, is there something I can quote to Tesco, in order for them to do something?? Like fit for purpose or something similar??
    You are half-quoting the Sale of Goods Act - plenty of info about it in Martin's site - from the top goto Shopping and click on Consumer Rights Armour under Shopping Rights.
    Your TV should have lasted as long as a reasonable person should expect it to last. Are you a reasonable person? I think you are. You've bought the cheapest of the cheap TVs, but I still think you should reasonably expect it to last 3 yrs. Have a read of Martin's articles, goto Tesco, be nice and you could get a repair, replacement or refund (partial at least). Repair is unlikely due to the age and lack of servicing on Technika stuff.
  • Bof
    TWICE bitten = FOREVER shy
    Bought 2 TVs from Tesco (Weep)!

    First was a UMC. Fine whilst it worked, but died after 2 years.
    All credit to Tesco - they gave a substantial refund - but I didnt really want a refund - I wanted a working TV!

    Gave them a second chance and bought a Technika (Weep)! It has now died after 2 years - and of course, I have lost the receipt in the intervening time.

    Both TVs were fine until they decided to die. I do NOT want the bureaucracy of returns and hunting for receipts. All I want is a TV that will last at least 5 years before kicking the bucket.

    Is it too much to expect the Buying department experts at Tesco to only deal with reputable and reliable manufacturers??? After all, they are the alleged experts...I am but a mere inconvenienced consumer.
    They don't sell bad meat and expect to rely on customer returns....why do it with TVs???

    BOTTOM LINE
    I will only buy reputable branded goods (LG, Panasonic etc) from other non-Tesco outlets from now on. I HAVE LEARNED AN EXPENSIVE LESSON - but learned it well!
    • keith1950
    • By keith1950 28th Aug 14, 6:08 AM
    • 2,395 Posts
    • 1,061 Thanks
    keith1950
    Is it too much to expect the Buying department experts at Tesco to only deal with reputable and reliable manufacturers??? After all, they are the alleged experts...I am but a mere inconvenienced consumer.
    You get what you pay for... if you buy rubbish it is usually less reliable.

    Buy from a mainstream manufacturer... it will cost you more but you get better service if it does go wrong.

    Beware though that even the bottom end models of some of the better manufacturers are sometimes rebadged cheapies.

    So many reputable names from the past have been sold off and the name then used on rebadged cheapies.

    Many years ago Bush was a well know British manufacturer but the name was sold off and is now used on poorer quality TV's , another such name is Hitachi.

    If Tesco buyers dealt with decent manufacturers the televisions would cost more. When buying, some customers concentrate too much on price and only bother about the quality when things go wrong.... which they inevitably will.
    Last edited by keith1950; 28-08-2014 at 6:13 AM.
    • macman
    • By macman 28th Aug 14, 10:21 AM
    • 40,146 Posts
    • 16,258 Thanks
    macman
    Supermarket branded TV's are bought from anywhwere and everywhere: end of line, over runs, cancelled orders etc. They're then just badged up for the retailer, so spares are never available, nor is service.
    If it's lasted 2 years it's done well.
    No free lunch, and no free laptop
    • Moneyineptitude
    • By Moneyineptitude 28th Aug 14, 10:32 AM
    • 17,229 Posts
    • 7,769 Thanks
    Moneyineptitude
    Is it too much to expect the Buying department experts at Tesco to only deal with reputable and reliable manufacturers??? After all, they are the alleged experts...I am but a mere inconvenienced consumer.
    They don't sell bad meat and expect to rely on customer returns....why do it with TVs???
    Originally posted by Bof
    Tesco are not Richer Sounds or John Lewis, they sell off-the-shelf cheap televisions and the quality is reflected in the price.

    Tesco TV buyers are tasked with buying models based on how cheaply they can be sold rather than quality and durability.

    I HAVE LEARNED AN EXPENSIVE LESSON - but learned it well!
    Originally posted by Bof
    I disagree. You had a "substantial refund" on the first set and got a further two years out of the replacement set.
    Effectively, you got four years from your initial outlay on the original set and would doubtless have got more if you had not lost the Technika receipt.
    • teddysmum
    • By teddysmum 28th Aug 14, 2:39 PM
    • 5,789 Posts
    • 3,423 Thanks
    teddysmum
    Big brands, sold in supermarkets can also be suspect, as some (all?) manufacturers do 'special' models (check the model code)which can only be bought from these outlets. These are made down to a price by economising on parts.


    My husband was given this information by a big manufacturer's rep.
    • UnluckyT
    • By UnluckyT 28th Oct 14, 11:34 AM
    • 477 Posts
    • 1,287 Thanks
    UnluckyT
    I bought a technika tv a few months ago and i dont get any signal at all, even when ive borrowed a boosted areal i got no signal. And ive lost the reciept. Daft of me and am kicking myself for my stupidity.
    Trouble is if i call the housing association out and it not the communal areal im charged £90.
    Now trying to be tv free.
    18 stones 7lb - 17 stones 3/4lb
    • poppasmurf_bewdley
    • By poppasmurf_bewdley 28th Oct 14, 2:44 PM
    • 4,773 Posts
    • 4,893 Thanks
    poppasmurf_bewdley
    I bought a technika tv a few months ago and i dont get any signal at all, even when ive borrowed a boosted areal i got no signal. And ive lost the reciept. Daft of me and am kicking myself for my stupidity.
    Trouble is if i call the housing association out and it not the communal areal im charged £90.
    Now trying to be tv free.
    Originally posted by UnluckyT
    Surely one of your neighbours or family member will let you borrow one of their TV's for a few minutes to see if it's your communal aerial that's at fault.

    As regards losing your receipt, if you bought by debit or credit card, you can show your statement as proof of purchase. And many stores, such as Maplin, can trace your purchase if you give them the store location and approximate date of purchase.
    There are not enough superlatives in the English language to describe a 'Princess Coronation' locomotive in full cry. We shall never see their like again". O.S. Nock
    • UnluckyT
    • By UnluckyT 8th Nov 14, 4:05 PM
    • 477 Posts
    • 1,287 Thanks
    UnluckyT
    i managed to sort it. i played around with the tv and i had somehow switched off the freeview and tuned it into something else. daft mare i am.
    18 stones 7lb - 17 stones 3/4lb
  • lgys15653
    Technika tv
    Hi all got a technika tv that's 4 years old but its got what am told is a software issue and will not work. Been on to tesco s who would have been happy to help, if I had the receipt or used my club card or a bank statement. I have none with it being 4 years ago it was paid for will cash for my local store as a Christmas present. Tesco would have been happy to help if I had any of this info, but I don't can anyone tell me what I can maybe do now, as it ashame to throw it away? Many tks steve
    • Kurtis_Blue
    • By Kurtis_Blue 14th Nov 14, 10:54 AM
    • 2,144 Posts
    • 1,263 Thanks
    Kurtis_Blue
    Maybe able to help if you post details all the details re: the issue and the model number.
  • lgys15653
    Technika 32"
    Model number : m32/57g-gb-FTCU-uk.
    Problem turn tv on black screen with the words scanning do not switch off. At bottom a 0% to100% scroll bar comes up goes from 0 to 100 and starts again just keeps doing this the tv buttons do nothing to stop this happening or the remote
  • lgys15653
    Hi replied to your post tks. Steve
    • steeeb
    • By steeeb 14th Nov 14, 11:24 AM
    • 227 Posts
    • 131 Thanks
    steeeb
    Model number : m32/57g-gb-FTCU-uk.
    Problem turn tv on black screen with the words scanning do not switch off. At bottom a 0% to100% scroll bar comes up goes from 0 to 100 and starts again just keeps doing this the tv buttons do nothing to stop this happening or the remote
    Originally posted by lgys15653
    Does the menu/settings button work, is there an option to restore to factory settings?

    http://www.skymediauk.co.uk/Downloads/User%20Guide%20-%20LCD32-270%20-%20M32-57G-GB-FTCU-UK.pdf is the manual.

    Press MENU followed by 8,8,8,8. First time installation menu will then appear and you can hopefully then retune.
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