Your browser isn't supported
It looks like you're using an old web browser. To get the most out of the site and to ensure guides display correctly, we suggest upgrading your browser now. Download the latest:

Welcome to the MSE Forums

We're home to a fantastic community of MoneySavers but anyone can post. Please exercise caution & report spam, illegal, offensive or libellous posts/messages: click "report" or email forumteam@.

Search
  • FIRST POST
    mobby-2554
    0 WOW
    Car hire fuel policy should be stopped!
    • #1
    • 1st May 09, 5:20 PM
    0 WOW
    Car hire fuel policy should be stopped! 1st May 09 at 5:20 PM
    Car hire fuel policy should be stopped!

    On reading some of other MSE members posts I've realised a lot of us are being ripped off on the car hire fuel policy abroad.

    I have experienced this when hiring a car in Alicante.

    I would like to start this thread & others to keep it going to let anyone booking a car aware of the fuel policy some car hire company's use!

    It would be great if other MSE members who have lost out on this policy post their experience on here.

    It would also be great if other MSE members who use company's with a good fuel policy post on here.

    This is not for cheap car hire just the fuel policy!

    Examples of Fuel policys;

    Arguscarhire below Fuel PolicyPick up full, return empty.Fuel charges are payable at the rental counter.Your vehicle will be supplied with a full tank of fuel and must be returned empty. No refunds will be given for unused fuel. (Suppliers fuel policies change from time to time, please confirm at rental counter)

    Auto Europe;

    * Petrol first tank is payable locally at time of pick up (tank price is typically 60 or more, depending on the category), client should return the vehicle as empty as possible. Exception: Rentals 3 days or less, credit will be given for fuel left in the vehicle).
    * Local toll, highway fees, or travel stickers required by local authorities.

    Holiday autos;

    On arrival you have two options for fuel: 1) Full - Empty: Pay for a full tank of fuel at a cost of between 45 - 90 eur depending on the size of the car, and return the vehicle empty. No refunds will be given for unused fuel. 2) Full - Full: a fuel deposit 45 - 90 eur depending on the size of the car, and return the car full.

    Also in another section;

    Fuel: a deposit is often payable for fuel and is usually refunded if the car is returned with a full tank. Fuel policies vary. Please check when you pick up your car

    So you don't know if you're going to have option 1 or 2 until you get there?
Page 1
  • mobby-2554
    • #2
    • 1st May 09, 5:29 PM
    • #2
    • 1st May 09, 5:29 PM
    Here are some examples from other MSE members;

    Complete and total rip off. Paid in UK but at airport desk was surcharged 14 for diesel and 35 for some additional tyre/window insurance (told not optional). Also they have a full to empty fuel policy (you pay for a full tank no matter what you use) so that's 51 gone west before you start. Here's a challenge for you - how many times can you drive round Gran Canaria in a Seat Leon on a full tank of diesel?? From my experience you could drive to the moon and back! I used about a gallon in a week.
    ......

    I really need your help. We're going to Spain for just 4 days at the end of Oct and have hired a car. However, their policy states that we have to pay for a full tank of fuel on arrival (approx 50-80 Euros). We're really annoyed about this as there's no way we'll get through that amount of fuel in 4 days. It also probably means that we're paying over the odds for the fuel! However, having looked at other comparison sites, this seems to be the case for most of them. Does anyone know of a reputable car hire company that doesn't do this?
    ......

    Regarding Spain car hire...Sometimes ya win..sometimes ya don't. I try to check into the gas policey BEFORE I book because they sure can rip you off down there with that..phew

    ......
    Please remember when comparing car hire abroad to check out the fuel policy. We have just returned from 5 days in Spain for which we booked a Ford Fusion via carhire3000 at a very good rate. However when we picked it up we had to pay 85 euros to fill it up with diesel and were told to bring it back empty. This would have meant around 4 hours a day in the car to use it up!! Subsequently we had to return it with 3/4s of a tank left. This meant we were around 60 euros out of pocket and had a very sour taste in our mouths.

    This is such a rip off and should be stopped or at least highlighted.

    ........
  • PolishBigSpender
    • #3
    • 1st May 09, 5:51 PM
    • #3
    • 1st May 09, 5:51 PM
    The old 'IT'S A SCAM' rule applies here too, I think.

    If you don't like these practices, don't chase the headline rate, but go with someone that you know operates a practice to your liking. It's no different to Ryanair - the terms and conditions are clearly published, and if you end up paying more - it's only your own fault.

    It would only be a scam if you weren't informed beforehand. In my experience, the vast majority of people simply didn't check the terms and conditions before booking.
    From Poland...with love.

    They are (they're)
    sitting on the floor.
    Their
    books are lying on the floor.
    The books are sitting just there on the floor.
  • mobby-2554
    • #4
    • 1st May 09, 6:27 PM
    • #4
    • 1st May 09, 6:27 PM
    I am not trying to say 'IT'S A SCAM' at all.

    I know it's not a SCAM it is stated in the rental conditions.

    You are right we didn't check it because we didn't know about it.

    Just trying to highlight the fuel policy so others check before booking.
  • pompeyrich
    • #5
    • 1st May 09, 7:53 PM
    • #5
    • 1st May 09, 7:53 PM
    I appreciate you pointing out the pit-falls of hiring a car and all the little , sometimes not so little, extras that can make Ryanair extras seem reasonable !!

    I explained how to check Holiday Autos fuel policy in your earlier thread, 3 clicks it takes. If HA have 2 cars that appear to be the same but maybe different prices it's because they are sourced from 2 different suppliers and will have differing policies on fuel, excesses and maybe other slight differences.

    It started with CDW, then CDW excess insurance, then tyres and glass and now clutch wear cover, all clever ways to keep the "headline" price down, but still make some money. The big boys, Avis, Hertz etc. tend to have full to full policies but their excesses can be as much as 1,000 Euros, which can be waived for around 15 Euros a DAY, so it's swings and roundabouts really.

    I have no definate answer as to which company is best, as the goalposts move all the time, so it's a case of check, check and check again.
  • mobby-2554
    • #6
    • 1st May 09, 9:03 PM
    • #6
    • 1st May 09, 9:03 PM
    http://www.auto-europe.co.uk/index.c...FZgU4woddy1d8A

    Just checked this sites Fuel policy;


    * Cars are rented with a full tank of fuel for which the client will be charged at time of pick up (approximately 55-130, depending on vehicle). Cars should be returned as empty as possible. No refund will be given for unused fuel.

    Always check before booking!
  • pompeyrich
    • #7
    • 1st May 09, 9:45 PM
    • #7
    • 1st May 09, 9:45 PM
    Ok Mobby, Hertz are actually marketing the full to empty as a convenience !! Quote from their website:

    "Hertz rates do not include fuel.
    All Hertz vehicles are rented with a full tank of petrol and must be returned with a full tank or a local refuelling charge will apply.

    Fuel Purchase Option (FPO).
    For convenience, you may purchase a tank of fuel from Hertz at the time of rental at a price that is competitive with local fuel stations. This method eliminates the need for you to refill the tank before returning. Please be aware that we are unable to give a refund for unused fuel."
  • mobby-2554
    • #8
    • 1st May 09, 10:55 PM
    • #8
    • 1st May 09, 10:55 PM
    pompeyrich

    Hertz rates do not include fuel.


    Please be aware that we are unable to give a refund for unused fuel."

    ??????
  • khizman
    • #9
    • 2nd May 09, 7:19 PM
    • #9
    • 2nd May 09, 7:19 PM
    If it was me, I just wouldn't change gear and do burnouts to wear the tyres out.

    That'll learn em.
  • geoffsnook
    car fuel excessive charge
    Just returned from barcelona and hired a car through sixt which appeared to be a good deal but on arrival was told had to pay for a full tank of fuel on a peugoet 308 at 65.4 euros plus 16% vat on a return empty basis. Could not use the full tank and returned it with about have a tank.
    • lorweld
    • By lorweld 23rd Jul 09, 6:34 PM
    • 5,095 Posts
    • 131,317 Thanks
    lorweld
    MOVING THREADS FOR BETTER RESPONSES

    Hi, Martin’s asked me to post this in these circumstances: I’ve asked Board Guides to move threads if they’ll receive a better response elsewhere (please see this rule) so this post/thread has been moved to another board, where it should get more replies. If you have any questions about this policy please email abuse@moneysavingexpert.com
    New to the Forum? Why not watch the Guide?

    I'm the Board Guide on the Freebies, Freebies (Low Spend) Board, Travel, Trips & Holidays, Motoring & Public Transport& Site Feedback: Questions & suggestions boards. I'm a volunteer to help the boards run smoothly, and I can move and merge posts there. Board guides are not moderators and don't read every post. If you spot an inappropriate or illegal post then please report it to forumteam@moneysavingexpert.com (its not part of my role to deal with reportable posts). Any views are mine and not the official line of MoneySavingExpert.com.
  • rafter
    I certainly dont agree with the fuel policy some of these companies use especially in rentals of 4 days or less but I think people should start weighing up properley if they actually need a hire car, I cant get my head around how some people have a hire car for a week and only use 1/2 a tank or less.

    I've just come back from Fuerteventura where I had some 1.2 corsa for the week (hardly a gas guzzler) and went through 50euro of fuel and hardly any of that was the transfers as I wasnt staying far from the airport, didnt drive excessively for the sake of it etc, just visited diff parts of island. Not as if the fuel was expensive either, was 72cents a litre. Car hire was 86 for the week with no excess at all and fuel policy was just return car with the 1/4 of a tank thats already in there, now even at that price which is cheap compared to mainland Spain, France etc id be thinking did i really need the car hire if I only used 1/2 a tank but people are paying 2-3 times that price, getting ripped on fuel and using 1/2 a tank lol. Seems crazy unless there's some mobility problems, no public transport at all.
  • ferf1223
    pompeyrich

    Hertz rates do not include fuel.


    Please be aware that we are unable to give a refund for unused fuel."

    ??????
    Originally posted by mobby-2554
    You have the option to pre-pay for a tank of fuel - thereby avoiding having to return it full...that was in the bit you cut out.

    Personally, I rather prefer the buy a tank up front, return it empty thing especially when it's a fair rate...but we usually use close to or more than a tank in our rentals. So for us avoiding that last morning stop for fuel because we can return the car with next to nothing in the tank is great...one less thing to worry about on the morning we come home.
  • alisonofagun
    I hired a 1.4 diesel Yaris from Auriga at Alicante airport last week and had to pay 40 for the fuel. Drove around 700km with a/c on full blast all the time and still had just under 1/4 tank left when we returned it. Diesel was around the 95c mark, I've absolutely no idea if we got a good deal or not but after forgetting to refuel last year and getting stung something rotten by Europcar I much preferred it this way!
  • richardw
    Is there anything to stop you taking some clear plastic tube with you and siphoning off some of the fuel down the nearest drain when you take the car back? Not a sensible thing to do though.
  • Droidfan
    argus car hire fuel scam
    Ok so i like a bargin. But don't be fooled as i was by this initial low cost car hire company.
    We've just returned from a long weekend in Spain. we picked up a 'Solmar' hire car at Almeria Aiport. Whilst the car was fine, Their policy (it is in the small print) insisting that car is taken with a full tank of fuel (normal) but brought back 'empty' is a complete con.

    On collection they charged us 74.40 euro for a full tank of fuel. Of course any unused fuel left in the tank at the end of the rental they pocket!
  • MarkyMarkD
    It's not a con, as previously stated. It's simply a way of charging for the rental in a less obvious, and less fair, way.

    The competition on car hire is intense and the operators have to make money somehow ... the headline rental costs (on which people compare) don't make them anything at all, so they rely on "extras" like fuel.

    It is only when booking through consolidators - who also get paid by the car hire firms - that it is ever unclear what the fuel policy is. If you are booking direct, you can check it yourself and go elsewhere if you don't like it.

    As others say, if you are just using the car to/from the airport, get a taxi or think hard about why you are getting a hire car. It may not be the most cost effective method of transport.
  • creased-leach
    Is there anything to stop you taking some clear plastic tube with you and siphoning off some of the fuel down the nearest drain when you take the car back? Not a sensible thing to do though.
    Originally posted by richardw
    Quite right- not remotely sensible.

    I would, however, without hesitation- siphon fuel & give it to a friendly accommodation/taverna owner/ someone who's just been nice in general.
    Only dead fish go with the flow...
  • citori
    This is a rip-off, nothing short of theft.
    I had the same problem with "Goldcar" in Majorca in March. I went there for a long weekend for my wifes birthday, which we have done every year for about the last ten years, It has never happened before.
    When I got to the hire desk they charged me 60 Euros for a tank of fuel for a Fiesta! That's DOUBLE the pump price. I was then told I had to bring it back empty.
    When I complained that I would not be able to use a full tank in 4 days I was told "take it or leave it"
    As I had already paid for the rental via Auto-Europe I had no choice. I then spent the rest of the four days never changing up from third gear. I had it red-lining on the motorway all the way up to Pollenca.
    This is a blatent RIP-OFF, How can they justify charging you double the pump price for the fuel and then refuse to refund any not used?
    I complained to Auto-Europe who were sympathetic but said it was down to the hire company and not them.
    The cost of the hire car was 55 euros, and then I was forced to pay 60 Euros when I would have possibly only used around 15 Euros of fuel.
    So the total cost of the hire was 115 Euros as opposed to around 70 Euros.
    The hire company are on to a winner no matter which way you look at this. If you use the fuel, they have doubled their money. If you don't use the fuel, they charge it to the next hirer when you have already paid for it. This is small print theft, no more, no less.
    In Future, READ THE SMALL PRINT for the fuel policy.
  • clairbear
    Is is indeed a Blatant scam because if like me you book with a broker(argus)they dont specify fuel policy(although now I factor in full/empty)I was put with these cowboys Goldcar,but as it happened I used the full tank.However the original quote for 160 ended up at 265 this is because they charged 95Euro for a tank(I est should be 45)then they add a 2% conversion rate to the TOTAL cost.
Welcome to our new Forum!

Our aim's to save you money quickly and easily. We hope you like it!

Forum Team Contact us

Live Stats

5,830Posts Today

7,338Users online

Martin's Twitter
  • Thanks to @CBBC_Hacker for sending us our own Hacker, baby MSE is smitten. Altight cocker. http://t.co/mdVVz56YHD

  • RT @MoneySavingExp: Hi folks - the site will be down from 10pm tonight until 8am tomorrow while we re-charge the batteries with some behind?

  • Uk dominating world long jump.Who'd have thought it. Kathy Cook's British 200m record about to go I think. #Beijing2015

  • Follow Martin