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RBS PPI Claims dept - here is the address and tel no.
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# 1
Erv
Old 29-04-2009, 3:34 PM
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Default RBS PPI Claims dept - here is the address and tel no.

It took a while!

This office/department only deals with claims for mis-sold PPI schemes

Tel 0161 755 7029

PPI Customer Concerns Team
Royal Bank of Scotland Group
PO BOX 833
5th Floor
1 Hardman Boulevard
Manchester
M3 3AQ


good luck!
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# 2
di3004
Old 29-04-2009, 4:45 PM
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Location: South Wales (Gwent)
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Default

Quote:
Originally Posted by Erv View Post
It took a while!

This office/department only deals with claims for mis-sold PPI schemes

Tel 0161 755 7029

PPI Customer Concerns Team
Royal Bank of Scotland Group
PO BOX 833
5th Floor
1 Hardman Boulevard
Manchester
M3 3AQ


good luck!

Wow thank you for this, we shall post this on the address sticky thread.
The one and only "Dizzy Di"
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# 3
tallscotsguy
Old 08-08-2012, 12:48 PM
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Join Date: Aug 2012
Location: Edinburgh, Scotland
Posts: 1
Default Address is still valid

Just to let you know, the address is still valid as of August 2012 and there is a freephone number: 0800 015 0319

Quote:
Originally Posted by Erv View Post
It took a while!

This office/department only deals with claims for mis-sold PPI schemes

Tel 0161 755 7029

PPI Customer Concerns Team
Royal Bank of Scotland Group
PO BOX 833
5th Floor
1 Hardman Boulevard
Manchester
M3 3AQ


good luck!
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# 4
TokSik
Old 29-03-2013, 1:41 PM
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Join Date: Feb 2007
Posts: 12
Default alternative address for Natwest / RBS PPI claims and queries

I'm currently dealing with RBS relating to a missold Natwest loan PPI, but the address I have is :--

PPI Complaints
Retail Products
4th Floor,
Trinity Quay 1,
Avon Street,
Bristol,
BS99-5LJ
Phone: 0117 940 3969
freephone: 0800 015 5275
Fax: 0117 940 4866
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# 5
garfield1983
Old 25-04-2013, 7:41 AM
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Join Date: Oct 2010
Location: NW England
Posts: 48
Talking Ppi

Hi

The address for Manchester is correct as of last weekend! However, I have received a letter which is apparently from the RBS PPI Concerns Team in London advising that I have paid PPI (I have kidney disease which was diagnosed when I was 8 so I never get the additional insurance as the liklihood of it being paid out is near zero... but my branch didn't know anything about the letter or that there was a team in London :-/

PPI Customer Concerns Team
PO Box 70731
London
EC2P 2LR

When I spoke to my branch they advised to write to the Manchester address..

Now that I know I paid PPI I will be writing to them to get back what I can!
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# 6
CaptCaveman
Old 14-05-2013, 6:53 PM
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Join Date: May 2013
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Quote:
Originally Posted by garfield1983 View Post
Hi

The address for Manchester is correct as of last weekend! However, I have received a letter which is apparently from the RBS PPI Concerns Team in London advising that I have paid PPI (I have kidney disease which was diagnosed when I was 8 so I never get the additional insurance as the liklihood of it being paid out is near zero... but my branch didn't know anything about the letter or that there was a team in London :-/

PPI Customer Concerns Team
PO Box 70731
London
EC2P 2LR



When I spoke to my branch they advised to write to the Manchester address..

Now that I know I paid PPI I will be writing to them to get back what I can!
Ive had the same experience and was wondering if you'd had any joy or further correspondence from them?
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# 7
Leah8griff
Old 19-08-2013, 9:17 PM
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Join Date: Aug 2013
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I received a letter from Natwest customer concerns team in London over the weekend notifying me that I have paid for ppi on my loans since 2006. I was a bit concerned as the address on the letter isn't the address quoted on Natwests website so I contacted natwest directly
On the number on the website and can confirm that this is genuine correspondence from Natwest/RBS!!

Rather than me having to send all the forms back I made my complaint over the telephone and should hear the outcome in the next 8 weeks!!

Looks like natwest are slowly contacting all customers that they have screwed over, and are compensating!! Looking forward to the outcome now!!
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# 8
garfield1983
Old 03-09-2013, 8:10 AM
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Question Result... Or is it?

Good morning

Sorry for not replying sooner... I was a little slow sending my PPI letter to RBS, due to a number of reasons, but yesterday I received my response...

...'the Bank is prepared to uphold your complaint and to offer you the following redress.

Totalling £367.31

I was quite happy with that and without any of my paperwork I'm not sure what I actually paid in PPI... However the letter continues with a declaration and acceptance...

'I wish to accept the Bank's goodwill offer of £367.31, in full and final settlement of all or any claims which I might have...'

Does this suggest that it may not be the full amount I paid? Should I just accept the amount?

Just to confirm I had 1 loan of £6,000 which I paid over 3 years 2 months before I paid the remainder in full. I also had a credit card with them. I have never and will never take out protection insurance as I have kidney disease.

Thanks
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# 9
dunstonh
Old 03-09-2013, 9:30 AM
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Quote:
Does this suggest that it may not be the full amount I paid? Should I just accept the amount?
Most are goodwill offers. The amount is in auto payout territory. So, that could be why.

Your refund would be the premium paid minus the rebate on early repayment plus interest.
I am a Financial Adviser. Comments are for discussion purposes only. They are not financial advice. Different people have different needs and what is right for one person may not be for another. If you feel an area discussed may be relevant to you, then please seek advice from a Financial Adviser local to you.
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# 10
tanyadrhodes
Old 03-09-2013, 11:04 AM
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Garfield - how long did they take to make you an offer?
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# 11
garfield1983
Old 03-09-2013, 1:30 PM
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Thanks Dunstonh, so I should take the money and draw a line under it?

Tanya - I sent the template from this site on 9th, received an acknowledgement letter dated 23rd August on 30th August and the outcome letter dated the same day 23rd August on 2nd September so no time at all really.

I'm not sure if the decision has been swayed by the fact that the bank once tried process a life insurance request for me and retrieved medical records, the outcome was an extremely high premium. If they have this information on file then they would know that my request was genuine.
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# 12
dunstonh
Old 03-09-2013, 1:47 PM
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Quote:
Originally Posted by garfield1983 View Post
Thanks Dunstonh, so I should take the money and draw a line under it?

Tanya - I sent the template from this site on 9th, received an acknowledgement letter dated 23rd August on 30th August and the outcome letter dated the same day 23rd August on 2nd September so no time at all really.

I'm not sure if the decision has been swayed by the fact that the bank once tried process a life insurance request for me and retrieved medical records, the outcome was an extremely high premium. If they have this information on file then they would know that my request was genuine.
The life assurance company of the bank wouldnt pass information to the general insurance company that deals with PPI. The quick timescale and small amount indicates they havent investigated it and are auto paying out. Very common on sub £1500 complaints.

They usually breakdown the figures to show the premium you paid plus the interest they are paying you. If the figure appears to be correct then you accept it. If you feel the figure is wrong then you can go back to them giving your reasons.
I am a Financial Adviser. Comments are for discussion purposes only. They are not financial advice. Different people have different needs and what is right for one person may not be for another. If you feel an area discussed may be relevant to you, then please seek advice from a Financial Adviser local to you.
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# 13
magpiecottage
Old 03-09-2013, 5:27 PM
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If you go to FOS to get more and lose you will get nothing.

Over the first half of this year almost two thirds of FOS decisions on PPI complaints against RBS went in the bank's favour.
I run a consultancy to help Independent Financial Advisers to comply with their rules and resolve complaints. Although I am qualified to, I don't advise consumers for reward.
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# 14
garfield1983
Old 04-09-2013, 9:28 AM
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Thanks both, I appreciate your help.

As i have said I never ask for nor agree to the PPI so without the letter from RBS I would never have raised this with them so £367 is fab.

I shall sign the declaration and claim my money back.

Thanks again
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