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  • di3004
    • #2
    • 29th Apr 09, 4:45 PM
    • #2
    • 29th Apr 09, 4:45 PM
    It took a while!

    This office/department only deals with claims for mis-sold PPI schemes

    Tel 0161 755 7029

    PPI Customer Concerns Team
    Royal Bank of Scotland Group
    PO BOX 833
    5th Floor
    1 Hardman Boulevard
    Manchester
    M3 3AQ


    good luck!
    Originally posted by Erv

    Wow thank you for this, we shall post this on the address sticky thread.
    The one and only "Dizzy Di"
  • tallscotsguy
    • #3
    • 8th Aug 12, 12:48 PM
    Address is still valid
    • #3
    • 8th Aug 12, 12:48 PM
    Just to let you know, the address is still valid as of August 2012 and there is a freephone number: 0800 015 0319

    It took a while!

    This office/department only deals with claims for mis-sold PPI schemes

    Tel 0161 755 7029

    PPI Customer Concerns Team
    Royal Bank of Scotland Group
    PO BOX 833
    5th Floor
    1 Hardman Boulevard
    Manchester
    M3 3AQ


    good luck!
    Originally posted by Erv
  • TokSik
    • #4
    • 29th Mar 13, 1:41 PM
    alternative address for Natwest / RBS PPI claims and queries
    • #4
    • 29th Mar 13, 1:41 PM
    I'm currently dealing with RBS relating to a missold Natwest loan PPI, but the address I have is :--

    PPI Complaints
    Retail Products
    4th Floor,
    Trinity Quay 1,
    Avon Street,
    Bristol,
    BS99-5LJ
    Phone: 0117 940 3969
    freephone: 0800 015 5275
    Fax: 0117 940 4866
  • garfield1983
    • #5
    • 25th Apr 13, 7:41 AM
    Ppi
    • #5
    • 25th Apr 13, 7:41 AM
    Hi

    The address for Manchester is correct as of last weekend! However, I have received a letter which is apparently from the RBS PPI Concerns Team in London advising that I have paid PPI (I have kidney disease which was diagnosed when I was 8 so I never get the additional insurance as the liklihood of it being paid out is near zero... but my branch didn't know anything about the letter or that there was a team in London :-/

    PPI Customer Concerns Team
    PO Box 70731
    London
    EC2P 2LR

    When I spoke to my branch they advised to write to the Manchester address..

    Now that I know I paid PPI I will be writing to them to get back what I can!
  • CaptCaveman
    • #6
    • 14th May 13, 6:53 PM
    • #6
    • 14th May 13, 6:53 PM
    Hi

    The address for Manchester is correct as of last weekend! However, I have received a letter which is apparently from the RBS PPI Concerns Team in London advising that I have paid PPI (I have kidney disease which was diagnosed when I was 8 so I never get the additional insurance as the liklihood of it being paid out is near zero... but my branch didn't know anything about the letter or that there was a team in London :-/

    PPI Customer Concerns Team
    PO Box 70731
    London
    EC2P 2LR



    When I spoke to my branch they advised to write to the Manchester address..

    Now that I know I paid PPI I will be writing to them to get back what I can!
    Originally posted by garfield1983
    Ive had the same experience and was wondering if you'd had any joy or further correspondence from them?
  • Leah8griff
    • #7
    • 19th Aug 13, 9:17 PM
    • #7
    • 19th Aug 13, 9:17 PM
    I received a letter from Natwest customer concerns team in London over the weekend notifying me that I have paid for ppi on my loans since 2006. I was a bit concerned as the address on the letter isn't the address quoted on Natwests website so I contacted natwest directly
    On the number on the website and can confirm that this is genuine correspondence from Natwest/RBS!!

    Rather than me having to send all the forms back I made my complaint over the telephone and should hear the outcome in the next 8 weeks!!

    Looks like natwest are slowly contacting all customers that they have screwed over, and are compensating!! Looking forward to the outcome now!!
  • garfield1983
    • #8
    • 3rd Sep 13, 8:10 AM
    Result... Or is it?
    • #8
    • 3rd Sep 13, 8:10 AM
    Good morning

    Sorry for not replying sooner... I was a little slow sending my PPI letter to RBS, due to a number of reasons, but yesterday I received my response...

    ...'the Bank is prepared to uphold your complaint and to offer you the following redress.

    Totalling £367.31

    I was quite happy with that and without any of my paperwork I'm not sure what I actually paid in PPI... However the letter continues with a declaration and acceptance...

    'I wish to accept the Bank's goodwill offer of £367.31, in full and final settlement of all or any claims which I might have...'

    Does this suggest that it may not be the full amount I paid? Should I just accept the amount?

    Just to confirm I had 1 loan of £6,000 which I paid over 3 years 2 months before I paid the remainder in full. I also had a credit card with them. I have never and will never take out protection insurance as I have kidney disease.

    Thanks
    • dunstonh
    • By dunstonh 3rd Sep 13, 9:30 AM
    • 82,316 Posts
    • 47,410 Thanks
    dunstonh
    • #9
    • 3rd Sep 13, 9:30 AM
    • #9
    • 3rd Sep 13, 9:30 AM
    Does this suggest that it may not be the full amount I paid? Should I just accept the amount?
    Most are goodwill offers. The amount is in auto payout territory. So, that could be why.

    Your refund would be the premium paid minus the rebate on early repayment plus interest.
    I am an Independent Financial Adviser (IFA). Comments are for discussion purposes only. They are not financial advice. Different people have different needs and what is right for one person may not be for another. If you feel an area discussed may be relevant to you, then please seek advice from a Financial Adviser local to you.
  • tanyadrhodes
    Garfield - how long did they take to make you an offer?
  • garfield1983
    Thanks Dunstonh, so I should take the money and draw a line under it?

    Tanya - I sent the template from this site on 9th, received an acknowledgement letter dated 23rd August on 30th August and the outcome letter dated the same day 23rd August on 2nd September so no time at all really.

    I'm not sure if the decision has been swayed by the fact that the bank once tried process a life insurance request for me and retrieved medical records, the outcome was an extremely high premium. If they have this information on file then they would know that my request was genuine.
    • dunstonh
    • By dunstonh 3rd Sep 13, 1:47 PM
    • 82,316 Posts
    • 47,410 Thanks
    dunstonh
    Thanks Dunstonh, so I should take the money and draw a line under it?

    Tanya - I sent the template from this site on 9th, received an acknowledgement letter dated 23rd August on 30th August and the outcome letter dated the same day 23rd August on 2nd September so no time at all really.

    I'm not sure if the decision has been swayed by the fact that the bank once tried process a life insurance request for me and retrieved medical records, the outcome was an extremely high premium. If they have this information on file then they would know that my request was genuine.
    Originally posted by garfield1983
    The life assurance company of the bank wouldnt pass information to the general insurance company that deals with PPI. The quick timescale and small amount indicates they havent investigated it and are auto paying out. Very common on sub £1500 complaints.

    They usually breakdown the figures to show the premium you paid plus the interest they are paying you. If the figure appears to be correct then you accept it. If you feel the figure is wrong then you can go back to them giving your reasons.
    I am an Independent Financial Adviser (IFA). Comments are for discussion purposes only. They are not financial advice. Different people have different needs and what is right for one person may not be for another. If you feel an area discussed may be relevant to you, then please seek advice from a Financial Adviser local to you.
    • magpiecottage
    • By magpiecottage 3rd Sep 13, 5:27 PM
    • 8,861 Posts
    • 5,357 Thanks
    magpiecottage
    If you go to FOS to get more and lose you will get nothing.

    Over the first half of this year almost two thirds of FOS decisions on PPI complaints against RBS went in the bank's favour.
    It is a statement of fact, not an advertisement, that I investigate complaints against small firms of financial advisers for a living.

    That is why I know my way around both the FCA Handbook (for financial businesses) and the Conduct of Authorised Persons Rules (for CMCs).
  • garfield1983
    Thanks both, I appreciate your help.

    As i have said I never ask for nor agree to the PPI so without the letter from RBS I would never have raised this with them so £367 is fab.

    I shall sign the declaration and claim my money back.

    Thanks again
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