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  • FIRST POST
    zoelouise88
    virus or somethin link in msn PLEASE HELP
    • #1
    • 12th Apr 09, 1:10 AM
    virus or somethin link in msn PLEASE HELP 12th Apr 09 at 1:10 AM
    i clicked a link in a msn message taking me to photobukket.com/?user it wouldnt load so asked my m8 what she was tryin to show me but she said she didnt send any links

    can it be a virus, key jacker (or what every its called)? how would i find out? and how would i remove it if it was one?

    please help as i wont be able to sleep until its sorted

    thankyou
    Wins for 2011: ........................

    Weight Lose Challenge: 7/1/11 60lbs to lose 23/1/11 17 lbs lost 43lbs to go!!
Page 1
  • aliEnRIK
    • #2
    • 12th Apr 09, 1:27 AM
    • #2
    • 12th Apr 09, 1:27 AM
    Download MALWAREBYTES (Make sure you click 'DOWNLOAD NOW')
    http://www.download.com/Malwarebytes...-10804572.html
    UPDATE and FULL SCAN
    Post the log here AFTER youve deleted everything it finds


    reboot

    Download HIJACK THIS (Make sure you click 'DOWNLOAD LATEST VERSION')
    http://www.filehippo.com/download_hijackthis/
    Click DO A SCAN AND SAVE A LOGFILE (Takes seconds) then post the log so we can see whats running
    (do NOT do anything else with Hijack but scan and post the FULL log)
  • zoelouise88
    • #3
    • 12th Apr 09, 1:38 AM
    • #3
    • 12th Apr 09, 1:38 AM
    ok thankyou will do now and post back in a few mins
    Wins for 2011: ........................

    Weight Lose Challenge: 7/1/11 60lbs to lose 23/1/11 17 lbs lost 43lbs to go!!
  • aliEnRIK
    • #4
    • 12th Apr 09, 1:43 AM
    • #4
    • 12th Apr 09, 1:43 AM
    well if you want to post back in a few mins youd better just run a QUICK scan for now
  • zoelouise88
    • #5
    • 12th Apr 09, 1:45 AM
    • #5
    • 12th Apr 09, 1:45 AM
    well if you want to post back in a few mins youd better just run a QUICK scan for now
    Originally posted by aliEnRIK
    so far and says i have 3 infected objects
    Last edited by zoelouise88; 12-04-2009 at 1:49 AM.
    Wins for 2011: ........................

    Weight Lose Challenge: 7/1/11 60lbs to lose 23/1/11 17 lbs lost 43lbs to go!!
  • zoelouise88
    • #6
    • 12th Apr 09, 2:06 AM
    • #6
    • 12th Apr 09, 2:06 AM
    Download MALWAREBYTES (Make sure you click 'DOWNLOAD NOW')
    http://www.download.com/Malwarebytes...-10804572.html
    UPDATE and FULL SCAN
    Post the log here AFTER youve deleted everything it finds
    Originally posted by aliEnRIK
    do you mean post in just a normal post on here?
    Wins for 2011: ........................

    Weight Lose Challenge: 7/1/11 60lbs to lose 23/1/11 17 lbs lost 43lbs to go!!
  • aliEnRIK
    • #7
    • 12th Apr 09, 2:08 AM
    • #7
    • 12th Apr 09, 2:08 AM
    yes

    Just copy and paste
  • zoelouise88
    • #8
    • 12th Apr 09, 2:17 AM
    • #8
    • 12th Apr 09, 2:17 AM
    Memory Processes Infected: 0
    Memory Modules Infected: 0
    Registry Keys Infected: 1
    Registry Values Infected: 0
    Registry Data Items Infected: 1
    Folders Infected: 3
    Files Infected: 2
    Memory Processes Infected:
    (No malicious items detected)
    Memory Modules Infected:
    (No malicious items detected)
    Registry Keys Infected:
    HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\Curre ntVersion\Ext\Stats\{1d4db7d2-6ec9-47a3-bd87-1e41684e07bb} (Adware.MyWebSearch) -> Quarantined and deleted successfully.
    Registry Values Infected:
    (No malicious items detected)
    Registry Data Items Infected:
    HKEY_CLASSES_ROOT\scrfile\shell\open\command\ (Broken.OpenCommand) -> Bad: (NOTEPAD.EXE %1) Good: ("%1" /S) -> Quarantined and deleted successfully.
    Folders Infected:
    C:\Program Files\Seekeen (Trojan.Agent) -> Quarantined and deleted successfully.
    C:\Program Files\Seekeen\Seekeen_deleted0 (Trojan.Agent) -> Quarantined and deleted successfully.
    C:\Program Files\Seekeen\Seekeen_deleted_ (Trojan.Agent) -> Quarantined and deleted successfully.
    Files Infected:
    C:\Program Files\Seekeen\Seekeen_deleted0\seekeen.exe (Trojan.Agent) -> Quarantined and deleted successfully.
    C:\Program Files\Seekeen\Seekeen_deleted_\seekeen.exe (Trojan.Agent) -> Quarantined and deleted successfully.
    Wins for 2011: ........................

    Weight Lose Challenge: 7/1/11 60lbs to lose 23/1/11 17 lbs lost 43lbs to go!!
  • zoelouise88
    • #9
    • 12th Apr 09, 2:20 AM
    • #9
    • 12th Apr 09, 2:20 AM
    Logfile of Trend Micro HijackThis v2.0.2
    Scan saved at 02:19:59, on 12/04/2009
    Platform: Windows Vista SP1 (WinNT 6.00.1905)
    MSIE: Internet Explorer v7.00 (7.00.6001.18000)
    Boot mode: Normal
    Running processes:
    C:\Windows\system32\Dwm.exe
    C:\Program Files\Prevx\prevx.exe
    C:\Windows\Explorer.EXE
    C:\Windows\system32\taskeng.exe
    C:\Program Files\Windows Defender\MSASCui.exe
    C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
    C:\Program Files\TOSHIBA\ConfigFree\NDSTray.exe
    C:\Program Files\Google\Google EULA\GoogleEULALauncher.exe
    C:\Program Files\Toshiba TEMPRO\Toshiba.Tempo.UI.TrayApplication.exe
    C:\Windows\System32\hkcmd.exe
    C:\Windows\System32\igfxpers.exe
    C:\Windows\RtHDVCpl.exe
    C:\Program Files\TOSHIBA\Power Saver\TPwrMain.exe
    C:\Windows\system32\igfxsrvc.exe
    C:\Program Files\TOSHIBA\SmoothView\SmoothView.exe
    C:\Program Files\TOSHIBA\FlashCards\TCrdMain.exe
    C:\Program Files\Common Files\Corel\Corel PhotoDownloader\Corel Photo Downloader.exe
    C:\Program Files\Corel\Corel Paint Shop Pro Photo X2\CorelIOMonitor.exe
    C:\Program Files\TOSHIBA\TOSCDSPD\TOSCDSPD.exe
    C:\Program Files\Siber Systems\AI RoboForm\robotaskbaricon.exe
    C:\Program Files\Windows Live\Messenger\msnmsgr.exe
    C:\Program Files\Microsoft Office\Office12\ONENOTEM.EXE
    C:\Program Files\Internet Explorer\ieuser.exe
    C:\Program Files\Internet Explorer\iexplore.exe
    C:\Program Files\TOSHIBA\ConfigFree\CFSwMgr.exe
    C:\Windows\system32\igfxext.exe
    C:\Program Files\Synaptics\SynTP\SynTPHelper.exe
    C:\Program Files\Trend Micro\HijackThis\HijackThis.exe
    R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://my.freeze.com/?AcquisitionID=...1b06d76&s=&ipc=
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
    R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
    R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
    R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page =
    R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page =
    R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
    R3 - URLSearchHook: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn\yt.dll
    O2 - BHO: &Yahoo! Toolbar Helper - {02478D38-C3F9-4efb-9B51-7695ECA05670} - C:\Program Files\Yahoo!\Companion\Installs\cpn\yt.dll
    O2 - BHO: RoboForm - {724d43a9-0d85-11d4-9908-00400523e39a} - C:\Program Files\Siber Systems\AI RoboForm\roboform.dll
    O2 - BHO: Java(tm) Plug-In SSV Helper - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre6\bin\ssv.dll
    O2 - BHO: (no name) - {7E853D72-626A-48EC-A868-BA8D5E23E045} - (no file)
    O2 - BHO: Windows Live Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
    O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
    O2 - BHO: SingleInstance Class - {FDAD4DA1-61A2-4FD8-9C17-86F7AC245081} - C:\Program Files\Yahoo!\Companion\Installs\cpn\YTSingleInstan ce.dll
    O3 - Toolbar: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn\yt.dll
    O3 - Toolbar: &RoboForm - {724d43a0-0d85-11d4-9908-00400523e39a} - C:\Program Files\Siber Systems\AI RoboForm\roboform.dll
    O4 - HKLM\..\Run: [Windows Defender] %ProgramFiles%\Windows Defender\MSASCui.exe -hide
    O4 - HKLM\..\Run: [SynTPEnh] C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
    O4 - HKLM\..\Run: [NDSTray.exe] NDSTray.exe
    O4 - HKLM\..\Run: [cfFncEnabler.exe] cfFncEnabler.exe
    O4 - HKLM\..\Run: [Google EULA Launcher] c:\Program Files\Google\Google EULA\GoogleEULALauncher.exe IE PA
    O4 - HKLM\..\Run: [Toshiba TEMPO] C:\Program Files\Toshiba TEMPRO\Toshiba.Tempo.UI.TrayApplication.exe
    O4 - HKLM\..\Run: [topi] C:\Program Files\TOSHIBA\Toshiba Online Product Information\topi.exe -startup
    O4 - HKLM\..\Run: [IgfxTray] C:\Windows\system32\igfxtray.exe
    O4 - HKLM\..\Run: [HotKeysCmds] C:\Windows\system32\hkcmd.exe
    O4 - HKLM\..\Run: [Persistence] C:\Windows\system32\igfxpers.exe
    O4 - HKLM\..\Run: [RtHDVCpl] RtHDVCpl.exe
    O4 - HKLM\..\Run: [Skytel] Skytel.exe
    O4 - HKLM\..\Run: [TPwrMain] %ProgramFiles%\TOSHIBA\Power Saver\TPwrMain.EXE
    O4 - HKLM\..\Run: [SmoothView] %ProgramFiles%\Toshiba\SmoothView\SmoothView.exe
    O4 - HKLM\..\Run: [00TCrdMain] %ProgramFiles%\TOSHIBA\FlashCards\TCrdMain.exe
    O4 - HKLM\..\Run: [Toshiba Registration] C:\Program Files\Toshiba\Registration\ToshibaRegistration.exe
    O4 - HKLM\..\Run: [Camera Assistant Software] "C:\Program Files\Camera Assistant Software for Toshiba\traybar.exe" /start
    O4 - HKLM\..\Run: [Corel Photo Downloader] "C:\Program Files\Common Files\Corel\Corel PhotoDownloader\Corel Photo Downloader.exe" -startup
    O4 - HKLM\..\Run: [Corel File Shell Monitor] C:\Program Files\Corel\Corel Paint Shop Pro Photo X2\CorelIOMonitor.exe
    O4 - HKCU\..\Run: [TOSCDSPD] TOSCDSPD.EXE
    O4 - HKCU\..\Run: [RoboForm] "C:\Program Files\Siber Systems\AI RoboForm\RoboTaskBarIcon.exe"
    O4 - HKCU\..\Run: [msnmsgr] "C:\Program Files\Windows Live\Messenger\msnmsgr.exe" /background
    O4 - HKCU\..\RunOnce: [iolo 3rd Party Reboot] "C:\ProgramData\iolo\IRestartStub.exe" /t "System Mechanic Professional" /i "fromreg" /v "iolo 3rd Party Reboot" /av "fromreg" /fw "fromreg"
    O4 - HKUS\S-1-5-19\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /detectMem (User 'LOCAL SERVICE')
    O4 - HKUS\S-1-5-19\..\Run: [WindowsWelcomeCenter] rundll32.exe oobefldr.dll,ShowWelcomeCenter (User 'LOCAL SERVICE')
    O4 - HKUS\S-1-5-20\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /detectMem (User 'NETWORK SERVICE')
    O4 - HKUS\S-1-5-18\..\Run: [DelayShred] c:\PROGRA~1\mcafee\mshr\ShrCL.EXE /P7 /q c:\users\zoe\appdata\local\temp\Low\HSPERF~1.SH! c:\users\zoe\appdata\local\temp\HSPERF~1.SH! (User 'SYSTEM')
    O4 - HKUS\.DEFAULT\..\Run: [DelayShred] c:\PROGRA~1\mcafee\mshr\ShrCL.EXE /P7 /q c:\users\zoe\appdata\local\temp\Low\HSPERF~1.SH! c:\users\zoe\appdata\local\temp\HSPERF~1.SH! (User 'Default user')
    O4 - .DEFAULT User Startup: TRDCReminder.lnk = C:\Program Files\TOSHIBA\TRDCReminder\TRDCReminder.exe (User 'Default user')
    O4 - Startup: OneNote 2007 Screen Clipper and Launcher.lnk = C:\Program Files\Microsoft Office\Office12\ONENOTEM.EXE
    O8 - Extra context menu item: Customize Menu - file://C:\Program Files\Siber Systems\AI RoboForm\RoboFormComCustomizeIEMenu.html
    O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office12\EXCEL.EXE/3000
    O8 - Extra context menu item: Fill Forms - file://C:\Program Files\Siber Systems\AI RoboForm\RoboFormComFillForms.html
    O8 - Extra context menu item: RoboForm Toolbar - file://C:\Program Files\Siber Systems\AI RoboForm\RoboFormComShowToolbar.html
    O8 - Extra context menu item: Save Forms - file://C:\Program Files\Siber Systems\AI RoboForm\RoboFormComSavePass.html
    O9 - Extra button: Send to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~2\Office12\ONBttnIE.dll
    O9 - Extra 'Tools' menuitem: S&end to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~2\Office12\ONBttnIE.dll
    O9 - Extra button: Fill Forms - {320AF880-6646-11D3-ABEE-C5DBF3571F46} - file://C:\Program Files\Siber Systems\AI RoboForm\RoboFormComFillForms.html
    O9 - Extra 'Tools' menuitem: Fill Forms - {320AF880-6646-11D3-ABEE-C5DBF3571F46} - file://C:\Program Files\Siber Systems\AI RoboForm\RoboFormComFillForms.html
    O9 - Extra button: Save - {320AF880-6646-11D3-ABEE-C5DBF3571F49} - file://C:\Program Files\Siber Systems\AI RoboForm\RoboFormComSavePass.html
    O9 - Extra 'Tools' menuitem: Save Forms - {320AF880-6646-11D3-ABEE-C5DBF3571F49} - file://C:\Program Files\Siber Systems\AI RoboForm\RoboFormComSavePass.html
    O9 - Extra button: RoboForm - {724d43aa-0d85-11d4-9908-00400523e39a} - file://C:\Program Files\Siber Systems\AI RoboForm\RoboFormComShowToolbar.html
    O9 - Extra 'Tools' menuitem: RoboForm Toolbar - {724d43aa-0d85-11d4-9908-00400523e39a} - file://C:\Program Files\Siber Systems\AI RoboForm\RoboFormComShowToolbar.html
    O9 - Extra button: eBay.co.uk - Buy It Sell It Love It - {76577871-04EC-495E-A12B-91F7C3600AFA} - http://rover.ebay.com/rover/1/710-44557-9400-3/4 (file missing)
    O9 - Extra button: Amazon.co.uk - {8A918C1D-E123-4E36-B562-5C1519E434CE} - http://www.amazon.co.uk/exec/obidos/...k-21&site=home (file missing)
    O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\Office12\REFIEBAR.DLL
    O13 - Gopher Prefix:
    O16 - DPF: {0CFA086E-6336-4D95-B6AA-90F564E99631} (TNSClicker.Clicker) - http://www.shopandscan.com/TNSClicker.CAB
    O16 - DPF: {30528230-99f7-4bb4-88d8-fa1d4f56a2ab} (Installation Support) - C:\Program Files\Yahoo!\Common\Yinsthelper.dll
    O16 - DPF: {459E93B6-150E-45D5-8D4B-45C66FC035FE} (get_atlcom Class) - http://apps.corel.com/nos_dl_manager...EGetPlugin.ocx
    O16 - DPF: {C1FDEE68-98D5-4F42-A4DD-D0BECF5077EB} (EPUImageControl Class) - http://tools.ebayimg.com/eps/wl/acti..._v1-0-27-0.cab
    O16 - DPF: {C3F79A2B-B9B4-4A66-B012-3EE46475B072} (MessengerStatsClient Class) - http://messenger.zone.msn.com/binary...t.cab56907.cab
    O23 - Service: Agere Modem Call Progress Audio (AgereModemAudio) - Agere Systems - C:\Windows\system32\agrsmsvc.exe
    O23 - Service: ConfigFree Service - TOSHIBA CORPORATION - C:\Program Files\TOSHIBA\ConfigFree\CFSvcs.exe
    O23 - Service: CSIScanner - Prevx - C:\Program Files\Prevx\prevx.exe
    O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\1050\Intel 32\IDriverT.exe
    O23 - Service: iolo FileInfoList Service (ioloFileInfoList) - Unknown owner - C:\Program Files\iolo\common\lib\ioloServiceManager.exe
    O23 - Service: iolo System Service (ioloSystemService) - Unknown owner - C:\Program Files\iolo\common\lib\ioloServiceManager.exe
    O23 - Service: Protexis Licensing V2 (PSI_SVC_2) - Protexis Inc. - c:\Program Files\Common Files\Protexis\License Service\PsiService_2.exe
    O23 - Service: PC Tools Auxiliary Service (sdAuxService) - PC Tools - C:\Program Files\Spyware Doctor\pctsAuxs.exe
    O23 - Service: PC Tools Security Service (sdCoreService) - PC Tools - C:\Program Files\Spyware Doctor\pctsSvc.exe
    O23 - Service: SmartFaceVWatchSrv - Toshiba - C:\Program Files\TOSHIBA\SmartFaceV\SmartFaceVWatchSrv.exe
    O23 - Service: Notebook Performance Tuning Service (TempoMonitoringService) - Toshiba Europe GmbH - C:\Program Files\Toshiba TEMPRO\TempoSVC.exe
    O23 - Service: TOSHIBA Navi Support Service (TNaviSrv) - TOSHIBA Corporation - C:\Program Files\TOSHIBA\TOSHIBA DVD PLAYER\TNaviSrv.exe
    O23 - Service: TOSHIBA Optical Disc Drive Service (TODDSrv) - TOSHIBA Corporation - C:\Windows\system32\TODDSrv.exe
    O23 - Service: TOSHIBA Power Saver (TosCoSrv) - TOSHIBA Corporation - C:\Program Files\TOSHIBA\Power Saver\TosCoSrv.exe
    O23 - Service: TOSHIBA SMART Log Service - TOSHIBA Corporation - C:\Program Files\TOSHIBA\SMARTLogService\TosIPCSrv.exe
    O23 - Service: Ulead Burning Helper (UleadBurningHelper) - Ulead Systems, Inc. - C:\Program Files\Common Files\Ulead Systems\DVD\ULCDRSvr.exe
    --
    End of file - 11505 bytes
    Wins for 2011: ........................

    Weight Lose Challenge: 7/1/11 60lbs to lose 23/1/11 17 lbs lost 43lbs to go!!
  • zoelouise88
    can i just ask is it safe to post this stuff, noone can use it to find my info, see my files etc ?
    sorry but i havent a clue when it comes to computers
    Wins for 2011: ........................

    Weight Lose Challenge: 7/1/11 60lbs to lose 23/1/11 17 lbs lost 43lbs to go!!
  • macman
    can i just ask is it safe to post this stuff, noone can use it to find my info, see my files etc ?
    sorry but i havent a clue when it comes to computers
    Originally posted by zoelouise88
    Yes, it's quite safe, it just shows what programs running on your computer, you can't see what's in the files.
    You didn't mention what security/anti-virus software you are currently running-is this up to date? I can see Windows Defender and Spyware Doctor, but no anti-virus?
    No free lunch, and no free laptop
  • Browntoa
    and by the way it's her PC thats infected as its sending the link

    the malwarebytes log shows it dealt with some minor infections on yours
    I'm the Board Guide of the Referrers ,Telephones, Pensions and Discount Code boards which means I'm a volunteer to help them run smoothly and I can move and merge posts there. However, please remember, board guides don't read every post. If you spot an inappropriate or illegal post please report it to forumteam@moneysavingexpert.com Any views are mine and not the official line of MoneySavingExpert.


  • Browntoa
    run hiackthis again and put a tick against these items in the log

    O2 - BHO: (no name) - {7E853D72-626A-48EC-A868-BA8D5E23E045} - (no file)

    O4 - HKLM\..\Run: [Google EULA Launcher] c:\Program Files\Google\Google EULA\GoogleEULALauncher.exe IE PA

    O9 - Extra button: eBay.co.uk - Buy It Sell It Love It - {76577871-04EC-495E-A12B-91F7C3600AFA} - (file missing)

    O9 - Extra button: Amazon.co.uk - {8A918C1D-E123-4E36-B562-5C1519E434CE} - (file missing)

    and then click on the fix selected button (had to remove the amazon and ebay links as the forum did not like them)

    these are nothing major, just need fixing
    I'm the Board Guide of the Referrers ,Telephones, Pensions and Discount Code boards which means I'm a volunteer to help them run smoothly and I can move and merge posts there. However, please remember, board guides don't read every post. If you spot an inappropriate or illegal post please report it to forumteam@moneysavingexpert.com Any views are mine and not the official line of MoneySavingExpert.


  • Browntoa
    then download this free Antivirus package

    http://www.avast.com/eng/avast_4_home.html
    I'm the Board Guide of the Referrers ,Telephones, Pensions and Discount Code boards which means I'm a volunteer to help them run smoothly and I can move and merge posts there. However, please remember, board guides don't read every post. If you spot an inappropriate or illegal post please report it to forumteam@moneysavingexpert.com Any views are mine and not the official line of MoneySavingExpert.


  • macman
    then download this free Antivirus package

    http://www.avast.com/eng/avast_4_home.html
    Originally posted by Browntoa
    If the OP has been running without any antivirus, she's got a remarkably clean system!
    No free lunch, and no free laptop
  • aliEnRIK
    If the OP has been running without any antivirus, she's got a remarkably clean system!
    Originally posted by macman
    Or any problems simply arnt showing on hijack
  • zoelouise88
    hi thanks for the replys,

    have just turned my laptop on and it wont come on, its says some hardware or software was not installed properly.

    it first came on with a grey screen then goes blue i try to load windows and it just wont do anything

    any ideas?
    Wins for 2011: ........................

    Weight Lose Challenge: 7/1/11 60lbs to lose 23/1/11 17 lbs lost 43lbs to go!!
  • aliEnRIK
    hi thanks for the replys,

    have just turned my laptop on and it wont come on, its says some hardware or software was not installed properly.

    it first came on with a grey screen then goes blue i try to load windows and it just wont do anything

    any ideas?
    Originally posted by zoelouise88
    What EXACTLY have you done? (ie ~ have you just tried to install Avast?)

    Turn on and keep pressing F8 to get into SAFE MODE WITH NETWORKING
    Assuming you have just tried to install Avast then uninstall it
  • zoelouise88
    Hi sorry was not very clear, i was on ps3 and was finding it hard to type.

    I didnt download anything, after i did the stuff last night i posted the log and then shut down - everything seemed fine

    then woke up this morning turned it on and it just wouldnt start it kept saying start up windows and repair or start up normally but neither would work.

    I have now totally restored my computer so its how it was when i got it.

    I know have another question - is there anywya of getting the files back? (photos etc)

    Sorry for being a pain but i really am useless when it comes to technology

    Thanks

    Zoe
    Wins for 2011: ........................

    Weight Lose Challenge: 7/1/11 60lbs to lose 23/1/11 17 lbs lost 43lbs to go!!
  • macman
    Oh dear, you have jumped the gun-did you not realise you would lose all your data by doing a factory restore (if this is what you have done)? You'll have a nice clean system now though, but you'll have to reinstall any programs that were not on it when it shipped.
    No free lunch, and no free laptop
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  • Rare Tesco 500 extra pts code (worth £5-£20) for new AND exist cust if you do £60+ online food shop. Ends tomorrow http://t.co/3PBwqjFNRb RT

  • RT @lalahiggins33: @MartinSLewis thanks to your piece on Victoria Derbyshire last week I'm nearly a grand richer due to MIS sold package ba?

  • I'm limbering up for my new @itvthismorning "do it or don't" slot. I'm meant to have the wisdom of Solomon, wisdom of a salmon's closer

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