Your browser isn't supported
It looks like you're using an old web browser. To get the most out of the site and to ensure guides display correctly, we suggest upgrading your browser now. Download the latest:

Welcome to the MSE Forums

We're home to a fantastic community of MoneySavers but anyone can post. Please exercise caution & report spam, illegal, offensive or libellous posts/messages: click "report" or email forumteam@.

Search
  • FIRST POST
    purplepurple
    08453 510 124 - Is this a halifax scam number?
    • #1
    • 11th Apr 09, 8:34 PM
    08453 510 124 - Is this a halifax scam number? 11th Apr 09 at 8:34 PM
    Hi All
    We have received 3 phone calls from this number today (2 on mobile, 1 on land line). it is an automated call, saying it's from the Halifax, asking us to key in the number of the phone we were on. We thought it was suspicious and went into our branch of the Halifax, who said it wasn't a number they recognised, probably a scam. However, having Googled it, some people are saying it's a scam, others are saying it's the Halifax fraud line and that it's legitimate :confused:
    Has anyone else been called by this number? How can I find out if it's legitimate without actually calling it?

    Ta in advance!
Page 1
    • benjus
    • By benjus 11th Apr 09, 9:00 PM
    • 4,633 Posts
    • 2,746 Thanks
    benjus
    • #2
    • 11th Apr 09, 9:00 PM
    • #2
    • 11th Apr 09, 9:00 PM
    Hi All
    We have received 3 phone calls from this number today (2 on mobile, 1 on land line). it is an automated call, saying it's from the Halifax, asking us to key in the number of the phone we were on. We thought it was suspicious and went into our branch of the Halifax, who said it wasn't a number they recognised, probably a scam. However, having Googled it, some people are saying it's a scam, others are saying it's the Halifax fraud line and that it's legitimate :confused:
    Has anyone else been called by this number? How can I find out if it's legitimate without actually calling it?

    Ta in advance!
    Originally posted by purplepurple
    Smells very, very much like a scam to me... the actual Halifax fraud line appears to be 0845 604 5494, and calling an unknown number claiming to be your bank is very risky. The whole business of an automated call that asks you to enter the number that they just called you on also sounds very dubious.

    The people claiming it's a genuine number on other forums could equally well be in on the scam themselves - presumably they're well aware that people will start posting on forums looking for advice.

    Just follow the standard advice and only contact your bank on the official numbers.
    Let's settle this like gentlemen: armed with heavy sticks
    On a rotating plate, with spikes like Flash Gordon
    And you're Peter Duncan; I gave you fair warning
    • carolt2
    • By carolt2 11th Apr 09, 9:15 PM
    • 813 Posts
    • 14,471 Thanks
    carolt2
    • #3
    • 11th Apr 09, 9:15 PM
    • #3
    • 11th Apr 09, 9:15 PM
    Hi, yes it looks like a scam, people have posted on the who calls me site about the same number.
    Follow Benjus advice and contact bank on official numbers.

    http://whocallsme.com/Phone-Number.aspx/08453510124
    'Be kinder than necessary, for everyone you meet is fighting some kind of battle'
  • never-in-doubt
    • #4
    • 12th Apr 09, 7:31 AM
    • #4
    • 12th Apr 09, 7:31 AM
    Hi All
    We have received 3 phone calls from this number today (2 on mobile, 1 on land line). it is an automated call, saying it's from the Halifax, asking us to key in the number of the phone we were on. We thought it was suspicious and went into our branch of the Halifax, who said it wasn't a number they recognised, probably a scam. However, having Googled it, some people are saying it's a scam, others are saying it's the Halifax fraud line and that it's legitimate :confused:
    Has anyone else been called by this number? How can I find out if it's legitimate without actually calling it?

    Ta in advance!
    Originally posted by purplepurple
    I've checked it on 'say no to 0870' and it doesn't come up so as others have said, hang up and ring the normal number you know. Its deffo not the Hfx Fraud Line....
    • blueberrypie
    • By blueberrypie 12th Apr 09, 8:15 AM
    • 2,357 Posts
    • 5,197 Thanks
    blueberrypie
    • #5
    • 12th Apr 09, 8:15 AM
    • #5
    • 12th Apr 09, 8:15 AM
    It seems to me that regardless of whether this particular number is genuine or not, it is very bad practice for banks (and other companies) to be phoning people and then asking for personal details. It could be anyone that you are giving these details to.

    I will generally tell them that they know I'm answering my phone, but as far as I know, they could be anyone, and so I'm not giving them any of my details. I have yet to come across anyone doing this who seems to understand why - they just get annoyed that I won't do it! Then I'll ask them to write to me, or, if that's not appropriate for the purpose of their call, to tell me what department of their organisation I need to be speaking with - and then I will go and find the telephone number for that department (off a bank statement or on their website, for example).
  • clueless1682
    • #6
    • 12th Apr 09, 8:22 AM
    • #6
    • 12th Apr 09, 8:22 AM
    Hi

    I've had this myself and it is a genuine call - they'll want to verify transactions on your card. I doubt there're open now till after the holidays so you'll need to wait a few days to find out the details as the general telephone banking line probably cant help. Have to tried to buy anything online, or make any large purchases in the past few days? If so, that might be what it is. Hope this helps
  • never-in-doubt
    • #7
    • 12th Apr 09, 9:01 AM
    • #7
    • 12th Apr 09, 9:01 AM
    Hi

    I've had this myself and it is a genuine call - they'll want to verify transactions on your card. I doubt there're open now till after the holidays so you'll need to wait a few days to find out the details as the general telephone banking line probably cant help. Have to tried to buy anything online, or make any large purchases in the past few days? If so, that might be what it is. Hope this helps
    Originally posted by clueless1682
    so you mean the credit card verification dept? The ones that are open 24/7 365? They would have rung at the point of sale or declined the sale pending the OP ringing them (if done online). Sorry, its not a genuine number - its unheard of and other users have reported it as spam (even the bank themselves have!). If you could substantiate that claim or retract it - thanks?

    thanks to CarolT2 for this link: http://whocallsme.com/Phone-Number.aspx/08453510124
  • naijapower
    • #8
    • 12th Apr 09, 9:06 AM
    • #8
    • 12th Apr 09, 9:06 AM
    It is easy to verify if it is genuine or not. Simply call Halifax card services and ask for fraud dept. If an attempt had been made to call you; be it automated or human, it would be registered on their system.
    It happened to me recently, though i cant remember the exact number that called me. when i called Hali fraud dept, they confirmed it was them and i also knew why they were calling as i had just tried using my card on an American site
  • never-in-doubt
    • #9
    • 12th Apr 09, 9:12 AM
    • #9
    • 12th Apr 09, 9:12 AM
    It is easy to verify if it is genuine or not. Simply call Halifax card services and ask for fraud dept. If an attempt had been made to call you; be it automated or human, it would be registered on their system.
    It happened to me recently, though i cant remember the exact number that called me. when i called Hali fraud dept, they confirmed it was them and i also knew why they were calling as i had just tried using my card on an American site
    Originally posted by naijapower
    Exactly, as everyone else is saying - if in doubt then ring direct and ask to be put though to them!

    They work 24/7 365 days a year - fraudsters don't ask for easter day off do they? lol
  • natweststaffmember
    Exactly, as everyone else is saying - if in doubt then ring direct and ask to be put though to them!

    They work 24/7 365 days a year - fraudsters don't ask for easter day off do they? lol
    Originally posted by never-in-doubt
    Have you tried to phone your telephone operator and ask them where the call has come from as you are suspicious of it?
    I have seen a few times where the who calls me site says that such and such number is a scam and then it proves to be correct.
    I have not worked for NatWest Bank since February 2009

    This username is no longer active.
  • never-in-doubt
    Have you tried to phone your telephone operator and ask them where the call has come from as you are suspicious of it?
    I have seen a few times where the who calls me site says that such and such number is a scam and then it proves to be correct.
    Originally posted by natweststaffmember
    yea but I also checked the halifax internal numbers and sayno to 0870 - so for 3 well knows facilities to have it as unknown, coupled with the responses from other posters confirming their branch said so - i'd just stick to the latter post and ring them myself..... see if they want me
  • sieve
    It isn't a scam. I used to go abroad frequently to strange countries and within about 30 seconds of me trying to use my card to withdraw cash from an ATM, this number would phone me on my mobile to confirm that the transaction (and the last 5 transactions on the account which it gave full details of including exactly where and when) were genuine.

    It never asked me to enter my full date of birth (just the month and year), never asked for any other dodgy details like mother's maiden name, and as soon as I'd completed the call and verified the transactions, I could use my card again.

    So it IS genuine and if you can prove me wrong I will eat my own hat!
    BR 08/04/09 | ED 02/10/09 | BSC 255

    I made it through!

    Don't ignore a problem. Unlike a bad smell, it won't eventually go away.
    • LittleVoice
    • By LittleVoice 12th Apr 09, 4:44 PM
    • 8,369 Posts
    • 5,937 Thanks
    LittleVoice
    Sounds reasonable to me.

    Halifax calling two separate numbers that relate to you provided you know Halifax have these two numbers (you can log in and check BTW).

    If you call back, they need the phone number you are calling from (as long as it is one of the two) so that they can check back to your account.

    But, if you are concerned, contact the fraud department - or don't bother and just find your account has been blocked and you can't spend your money or use your card. Or that fraudulent transactions are allowed and you have to get it sorted out.
  • purplepurple
    Thanks so much to everyone that has posted.... we haven't used our halifax credit card for anything other than our internet provision (£15 a month) for absolutely ages.... but bought fence panels etc for £600 odd on wednesday... perhaps it's that?
    I'll phone the fraud number and see if I can speak to a human being rather than an automated voice to see what's going on!

    Thanks again
  • beccam
    I know I had a similar automated call from MBNA, once I had confirmed details it out me through to the fraud dept who asked had I been in America as a transaction had been attempted. Answer being no so card was stopped and new account issued.
  • agsnu
    so you mean the credit card verification dept? The ones that are open 24/7 365? They would have rung at the point of sale or declined the sale pending the OP ringing them (if done online). Sorry, its not a genuine number - its unheard of and other users have reported it as spam (even the bank themselves have!). If you could substantiate that claim or retract it - thanks?

    thanks to CarolT2 for this link: http://whocallsme.com/Phone-Number.aspx/08453510124
    Originally posted by never-in-doubt
    If you actually read that link you'll see that there are a whole bunch of people claiming both are true.

    The ones claiming that it's a scam appear to have been told by branch staff that it's not a known number and that they don't think Halifax would do this.

    The ones claiming that it isn't a scam appear to be saying they've actually contacted the fraud department and had it confirmed.

    So I guess if you believe that branch staff aren't clueless idiots, OMG IT'S A SCAM RUN AROUND SCREAMING AAAAGH.

    If you believe that it's actually a bona fide fraud protection transaction notification/verification system (documented here, using the technology from Adeptra) which Halifax's Fraud Department confirm the existence of, and which uses an 0845 number which it would probably be hard to run illegitimately for any period of time (due to the fact that there clearly has to be a paper trail to set one up), then HALIFAX ARE TRYING TO CONTACT YOU TO VERIFY POTENTIALLY DODGY TRANSACTIONS.
  • clueless1682
    so you mean the credit card verification dept? The ones that are open 24/7 365? They would have rung at the point of sale or declined the sale pending the OP ringing them (if done online). Sorry, its not a genuine number - its unheard of and other users have reported it as spam (even the bank themselves have!). If you could substantiate that claim or retract it - thanks?

    thanks to CarolT2 for this link: http://whocallsme.com/Phone-Number.aspx/08453510124
    Originally posted by never-in-doubt
    I'm not one for giving out info on myself for fear of abuse, but I work for Halifax, in their fraud dept (in a different area to this one), and this is a legit number. They will want to verify a card transaction. If you call the normal tel banking line, they won't have access to the system to check what the transaction is so won't be able to help much. By what the OP has said, if they haven't used it recently themselves, its likely something dodgy is going on with the card. As a precaution, you may want to cancel the card as the dept you need to speak to probably isn't open till Tuesday, though the system thats used should prevent the transaction in question to go through.
    The number isn't well known, despite it being communicated to staff so the reponse will vary depending on what staff you speak to.

    Hope this helps
    • LittleVoice
    • By LittleVoice 13th Apr 09, 12:25 AM
    • 8,369 Posts
    • 5,937 Thanks
    LittleVoice
    Thanks so much to everyone that has posted.... we haven't used our halifax credit card for anything other than our internet provision (£15 a month) for absolutely ages.... but bought fence panels etc for £600 odd on wednesday... perhaps it's that?
    I'll phone the fraud number and see if I can speak to a human being rather than an automated voice to see what's going on!

    Thanks again
    Originally posted by purplepurple
    Yes. That's it, obviously. An unusual transaction on your account. A large single payment when normally you have one regular small one.

    You made the purchase on Wednesday and get phone calls on Saturday - I'm just surprised they didn't try phoning earlier.
  • purplepurple
    Well we phoned the fraud number and it asked us to verify a transaction to Virgin mobile of £20 (on a debit card) ... not the £600 to wickes (on the credit card).... strange :confused: It didn't ask for any personal details apart from date of birth.....

    .....thanks so much for your replies and advice
  • agsnu
    Not that strange... Mobile top-ups are often done by fraudsters to test card details before. Unusual mobile top-ups are often an indication that your card has been compromised.
Welcome to our new Forum!

Our aim's to save you money quickly and easily. We hope you like it!

Forum Team Contact us

Live Stats

2,237Posts Today

5,355Users online

Martin's Twitter