Main site > MoneySavingExpert.com Forums > Essential Money > Budgeting & Bank Accounts > 08453 510 124 - Is this a halifax scam number? (Page 1)

IMPORTANT! This is MoneySavingExpert's open forum - anyone can post

Please exercise caution & report any spam, illegal, offensive, racist, libellous post to forumteam@moneysavingexpert.com

  • Be nice to all MoneySavers
  • All the best tips go in the MoneySavingExpert weekly email

    Plus all the new guides, deals & loopholes

  • No spam/referral links
or Login with Facebook
08453 510 124 - Is this a halifax scam number?
Closed Thread
Views: 21,469
Thread Tools Search this Thread Display Modes
# 1
purplepurple
Old 11-04-2009, 8:34 PM
MoneySaving Stalwart
 
Join Date: Oct 2005
Posts: 616
Default 08453 510 124 - Is this a halifax scam number?

Hi All
We have received 3 phone calls from this number today (2 on mobile, 1 on land line). it is an automated call, saying it's from the Halifax, asking us to key in the number of the phone we were on. We thought it was suspicious and went into our branch of the Halifax, who said it wasn't a number they recognised, probably a scam. However, having Googled it, some people are saying it's a scam, others are saying it's the Halifax fraud line and that it's legitimate :confused:
Has anyone else been called by this number? How can I find out if it's legitimate without actually calling it?

Ta in advance!
purplepurple is offline
Report Post
The Following User Says Thank You to purplepurple For This Useful Post: Show me >>
# 2
benjus
Old 11-04-2009, 9:00 PM
Fantastically Fervent MoneySaving Super Fan
 
Join Date: Apr 2005
Posts: 3,243
Default

Quote:
Originally Posted by purplepurple View Post
Hi All
We have received 3 phone calls from this number today (2 on mobile, 1 on land line). it is an automated call, saying it's from the Halifax, asking us to key in the number of the phone we were on. We thought it was suspicious and went into our branch of the Halifax, who said it wasn't a number they recognised, probably a scam. However, having Googled it, some people are saying it's a scam, others are saying it's the Halifax fraud line and that it's legitimate :confused:
Has anyone else been called by this number? How can I find out if it's legitimate without actually calling it?

Ta in advance!
Smells very, very much like a scam to me... the actual Halifax fraud line appears to be 0845 604 5494, and calling an unknown number claiming to be your bank is very risky. The whole business of an automated call that asks you to enter the number that they just called you on also sounds very dubious.

The people claiming it's a genuine number on other forums could equally well be in on the scam themselves - presumably they're well aware that people will start posting on forums looking for advice.

Just follow the standard advice and only contact your bank on the official numbers.
Let's settle this like gentlemen: armed with heavy sticks
On a rotating plate, with spikes like Flash Gordon
And you're Peter Duncan; I gave you fair warning
benjus is offline
Report Post
The Following User Says Thank You to benjus For This Useful Post: Show me >>
# 3
carolt2
Old 11-04-2009, 9:15 PM
Serious MoneySaving Fan
 
Join Date: May 2007
Posts: 802
Default

Hi, yes it looks like a scam, people have posted on the who calls me site about the same number.
Follow Benjus advice and contact bank on official numbers.

http://whocallsme.com/Phone-Number.aspx/08453510124
'Be kinder than necessary, for everyone you meet is fighting some kind of battle'
carolt2 is offline
Report Post
The Following 2 Users Say Thank You to carolt2 For This Useful Post: Show me >>
# 4
never-in-doubt
Old 12-04-2009, 7:31 AM
Deliciously Dedicated Diehard MoneySaving Devotee
 
Join Date: Feb 2009
Location: Somewhere Secretly Secluded
Posts: 19,550
Default

Quote:
Originally Posted by purplepurple View Post
Hi All
We have received 3 phone calls from this number today (2 on mobile, 1 on land line). it is an automated call, saying it's from the Halifax, asking us to key in the number of the phone we were on. We thought it was suspicious and went into our branch of the Halifax, who said it wasn't a number they recognised, probably a scam. However, having Googled it, some people are saying it's a scam, others are saying it's the Halifax fraud line and that it's legitimate :confused:
Has anyone else been called by this number? How can I find out if it's legitimate without actually calling it?

Ta in advance!
I've checked it on 'say no to 0870' and it doesn't come up so as others have said, hang up and ring the normal number you know. Its deffo not the Hfx Fraud Line....
never-in-doubt is offline
Report Post
The Following User Says Thank You to never-in-doubt For This Useful Post: Show me >>
# 5
blueberrypie
Old 12-04-2009, 8:15 AM
Fantastically Fervent MoneySaving Super Fan
 
Join Date: Sep 2005
Posts: 2,357
Default

It seems to me that regardless of whether this particular number is genuine or not, it is very bad practice for banks (and other companies) to be phoning people and then asking for personal details. It could be anyone that you are giving these details to.

I will generally tell them that they know I'm answering my phone, but as far as I know, they could be anyone, and so I'm not giving them any of my details. I have yet to come across anyone doing this who seems to understand why - they just get annoyed that I won't do it! Then I'll ask them to write to me, or, if that's not appropriate for the purpose of their call, to tell me what department of their organisation I need to be speaking with - and then I will go and find the telephone number for that department (off a bank statement or on their website, for example).
blueberrypie is offline
Report Post
The Following 2 Users Say Thank You to blueberrypie For This Useful Post: Show me >>
# 6
clueless1682
Old 12-04-2009, 8:22 AM
MoneySaving Convert
 
Join Date: Mar 2007
Posts: 139
Default

Hi

I've had this myself and it is a genuine call - they'll want to verify transactions on your card. I doubt there're open now till after the holidays so you'll need to wait a few days to find out the details as the general telephone banking line probably cant help. Have to tried to buy anything online, or make any large purchases in the past few days? If so, that might be what it is. Hope this helps
clueless1682 is offline
Report Post
The Following 2 Users Say Thank You to clueless1682 For This Useful Post: Show me >>
# 7
never-in-doubt
Old 12-04-2009, 9:01 AM
Deliciously Dedicated Diehard MoneySaving Devotee
 
Join Date: Feb 2009
Location: Somewhere Secretly Secluded
Posts: 19,550
Default

Quote:
Originally Posted by clueless1682 View Post
Hi

I've had this myself and it is a genuine call - they'll want to verify transactions on your card. I doubt there're open now till after the holidays so you'll need to wait a few days to find out the details as the general telephone banking line probably cant help. Have to tried to buy anything online, or make any large purchases in the past few days? If so, that might be what it is. Hope this helps
so you mean the credit card verification dept? The ones that are open 24/7 365? They would have rung at the point of sale or declined the sale pending the OP ringing them (if done online). Sorry, its not a genuine number - its unheard of and other users have reported it as spam (even the bank themselves have!). If you could substantiate that claim or retract it - thanks?

thanks to CarolT2 for this link: http://whocallsme.com/Phone-Number.aspx/08453510124
never-in-doubt is offline
Report Post
The Following User Says Thank You to never-in-doubt For This Useful Post: Show me >>
# 8
naijapower
Old 12-04-2009, 9:06 AM
Serious MoneySaving Fan
 
Join Date: Jan 2009
Posts: 1,337
Default

It is easy to verify if it is genuine or not. Simply call Halifax card services and ask for fraud dept. If an attempt had been made to call you; be it automated or human, it would be registered on their system.
It happened to me recently, though i cant remember the exact number that called me. when i called Hali fraud dept, they confirmed it was them and i also knew why they were calling as i had just tried using my card on an American site
naijapower is offline
Report Post
The Following 3 Users Say Thank You to naijapower For This Useful Post: Show me >>
# 9
never-in-doubt
Old 12-04-2009, 9:12 AM
Deliciously Dedicated Diehard MoneySaving Devotee
 
Join Date: Feb 2009
Location: Somewhere Secretly Secluded
Posts: 19,550
Default

Quote:
Originally Posted by naijapower View Post
It is easy to verify if it is genuine or not. Simply call Halifax card services and ask for fraud dept. If an attempt had been made to call you; be it automated or human, it would be registered on their system.
It happened to me recently, though i cant remember the exact number that called me. when i called Hali fraud dept, they confirmed it was them and i also knew why they were calling as i had just tried using my card on an American site
Exactly, as everyone else is saying - if in doubt then ring direct and ask to be put though to them!

They work 24/7 365 days a year - fraudsters don't ask for easter day off do they? lol
never-in-doubt is offline
Report Post
The Following User Says Thank You to never-in-doubt For This Useful Post: Show me >>
# 10
natweststaffmember
Old 12-04-2009, 9:32 AM
Deliciously Dedicated Doubly Diehard MoneySaving Devotee
 
Join Date: Dec 2006
Posts: 11,962
Default

Quote:
Originally Posted by never-in-doubt View Post
Exactly, as everyone else is saying - if in doubt then ring direct and ask to be put though to them!

They work 24/7 365 days a year - fraudsters don't ask for easter day off do they? lol
Have you tried to phone your telephone operator and ask them where the call has come from as you are suspicious of it?
I have seen a few times where the who calls me site says that such and such number is a scam and then it proves to be correct.
I have not worked for NatWest Bank since February 2009

This username is no longer active.
natweststaffmember is offline
Report Post
The Following 2 Users Say Thank You to natweststaffmember For This Useful Post: Show me >>
# 11
never-in-doubt
Old 12-04-2009, 11:40 AM
Deliciously Dedicated Diehard MoneySaving Devotee
 
Join Date: Feb 2009
Location: Somewhere Secretly Secluded
Posts: 19,550
Default

Quote:
Originally Posted by natweststaffmember View Post
Have you tried to phone your telephone operator and ask them where the call has come from as you are suspicious of it?
I have seen a few times where the who calls me site says that such and such number is a scam and then it proves to be correct.
yea but I also checked the halifax internal numbers and sayno to 0870 - so for 3 well knows facilities to have it as unknown, coupled with the responses from other posters confirming their branch said so - i'd just stick to the latter post and ring them myself..... see if they want me
never-in-doubt is offline
Report Post
The Following User Says Thank You to never-in-doubt For This Useful Post: Show me >>
# 12
sieve
Old 12-04-2009, 2:32 PM
Serious MoneySaving Fan
 
Join Date: Jan 2009
Location: in limbo
Posts: 1,074
Default

It isn't a scam. I used to go abroad frequently to strange countries and within about 30 seconds of me trying to use my card to withdraw cash from an ATM, this number would phone me on my mobile to confirm that the transaction (and the last 5 transactions on the account which it gave full details of including exactly where and when) were genuine.

It never asked me to enter my full date of birth (just the month and year), never asked for any other dodgy details like mother's maiden name, and as soon as I'd completed the call and verified the transactions, I could use my card again.

So it IS genuine and if you can prove me wrong I will eat my own hat!
BR 08/04/09 | ED 02/10/09 | BSC 255

I made it through!

Don't ignore a problem. Unlike a bad smell, it won't eventually go away.
sieve is offline
Report Post
The Following 5 Users Say Thank You to sieve For This Useful Post: Show me >>
# 13
LittleVoice
Old 12-04-2009, 4:44 PM
Fantastically Fervent MoneySaving Super Fan
 
Join Date: Nov 2006
Posts: 8,042
Default

Sounds reasonable to me.

Halifax calling two separate numbers that relate to you provided you know Halifax have these two numbers (you can log in and check BTW).

If you call back, they need the phone number you are calling from (as long as it is one of the two) so that they can check back to your account.

But, if you are concerned, contact the fraud department - or don't bother and just find your account has been blocked and you can't spend your money or use your card. Or that fraudulent transactions are allowed and you have to get it sorted out.
LittleVoice is online now
Report Post
The Following 4 Users Say Thank You to LittleVoice For This Useful Post: Show me >>
# 14
purplepurple
Old 12-04-2009, 8:46 PM
MoneySaving Stalwart
 
Join Date: Oct 2005
Posts: 616
Default

Thanks so much to everyone that has posted.... we haven't used our halifax credit card for anything other than our internet provision (£15 a month) for absolutely ages.... but bought fence panels etc for £600 odd on wednesday... perhaps it's that?
I'll phone the fraud number and see if I can speak to a human being rather than an automated voice to see what's going on!

Thanks again
purplepurple is offline
Report Post
The Following User Says Thank You to purplepurple For This Useful Post: Show me >>
# 15
beccam
Old 12-04-2009, 8:55 PM
Serious MoneySaving Fan
 
Join Date: Oct 2008
Posts: 920
Default

I know I had a similar automated call from MBNA, once I had confirmed details it out me through to the fraud dept who asked had I been in America as a transaction had been attempted. Answer being no so card was stopped and new account issued.
beccam is offline
Report Post
The Following User Says Thank You to beccam For This Useful Post: Show me >>
# 16
agsnu
Old 12-04-2009, 9:01 PM
Serious MoneySaving Fan
 
Join Date: Mar 2008
Posts: 1,436
Default

Quote:
Originally Posted by never-in-doubt View Post
so you mean the credit card verification dept? The ones that are open 24/7 365? They would have rung at the point of sale or declined the sale pending the OP ringing them (if done online). Sorry, its not a genuine number - its unheard of and other users have reported it as spam (even the bank themselves have!). If you could substantiate that claim or retract it - thanks?

thanks to CarolT2 for this link: http://whocallsme.com/Phone-Number.aspx/08453510124
If you actually read that link you'll see that there are a whole bunch of people claiming both are true.

The ones claiming that it's a scam appear to have been told by branch staff that it's not a known number and that they don't think Halifax would do this.

The ones claiming that it isn't a scam appear to be saying they've actually contacted the fraud department and had it confirmed.

So I guess if you believe that branch staff aren't clueless idiots, OMG IT'S A SCAM RUN AROUND SCREAMING AAAAGH.

If you believe that it's actually a bona fide fraud protection transaction notification/verification system (documented here, using the technology from Adeptra) which Halifax's Fraud Department confirm the existence of, and which uses an 0845 number which it would probably be hard to run illegitimately for any period of time (due to the fact that there clearly has to be a paper trail to set one up), then HALIFAX ARE TRYING TO CONTACT YOU TO VERIFY POTENTIALLY DODGY TRANSACTIONS.
agsnu is offline
Report Post
The Following 4 Users Say Thank You to agsnu For This Useful Post: Show me >>
# 17
clueless1682
Old 12-04-2009, 9:14 PM
MoneySaving Convert
 
Join Date: Mar 2007
Posts: 139
Default

Quote:
Originally Posted by never-in-doubt View Post
so you mean the credit card verification dept? The ones that are open 24/7 365? They would have rung at the point of sale or declined the sale pending the OP ringing them (if done online). Sorry, its not a genuine number - its unheard of and other users have reported it as spam (even the bank themselves have!). If you could substantiate that claim or retract it - thanks?

thanks to CarolT2 for this link: http://whocallsme.com/Phone-Number.aspx/08453510124
I'm not one for giving out info on myself for fear of abuse, but I work for Halifax, in their fraud dept (in a different area to this one), and this is a legit number. They will want to verify a card transaction. If you call the normal tel banking line, they won't have access to the system to check what the transaction is so won't be able to help much. By what the OP has said, if they haven't used it recently themselves, its likely something dodgy is going on with the card. As a precaution, you may want to cancel the card as the dept you need to speak to probably isn't open till Tuesday, though the system thats used should prevent the transaction in question to go through.
The number isn't well known, despite it being communicated to staff so the reponse will vary depending on what staff you speak to.

Hope this helps
clueless1682 is offline
Report Post
The Following 6 Users Say Thank You to clueless1682 For This Useful Post: Show me >>
# 18
LittleVoice
Old 13-04-2009, 12:25 AM
Fantastically Fervent MoneySaving Super Fan
 
Join Date: Nov 2006
Posts: 8,042
Default

Quote:
Originally Posted by purplepurple View Post
Thanks so much to everyone that has posted.... we haven't used our halifax credit card for anything other than our internet provision (£15 a month) for absolutely ages.... but bought fence panels etc for £600 odd on wednesday... perhaps it's that?
I'll phone the fraud number and see if I can speak to a human being rather than an automated voice to see what's going on!

Thanks again
Yes. That's it, obviously. An unusual transaction on your account. A large single payment when normally you have one regular small one.

You made the purchase on Wednesday and get phone calls on Saturday - I'm just surprised they didn't try phoning earlier.
LittleVoice is online now
Report Post
The Following 3 Users Say Thank You to LittleVoice For This Useful Post: Show me >>
# 19
purplepurple
Old 13-04-2009, 5:53 PM
MoneySaving Stalwart
 
Join Date: Oct 2005
Posts: 616
Default

Well we phoned the fraud number and it asked us to verify a transaction to Virgin mobile of £20 (on a debit card) ... not the £600 to wickes (on the credit card).... strange :confused: It didn't ask for any personal details apart from date of birth.....

.....thanks so much for your replies and advice
purplepurple is offline
Report Post
# 20
agsnu
Old 13-04-2009, 6:48 PM
Serious MoneySaving Fan
 
Join Date: Mar 2008
Posts: 1,436
Default

Not that strange... Mobile top-ups are often done by fraudsters to test card details before. Unusual mobile top-ups are often an indication that your card has been compromised.
agsnu is offline
Report Post
The Following User Says Thank You to agsnu For This Useful Post: Show me >>
Closed Thread

Bookmarks
 
 




Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

 Forum Jump  

Contact Us - MoneySavingExpert.com - Archive - Privacy Statement - Top

Powered by vBulletin® Copyright ©2000 - 2014, Jelsoft Enterprises Ltd.

All times are GMT. The time now is 10:31 AM.

 Forum Jump  

Free MoneySaving Email

Top deals: Week of 29 October 2014

Get all this & more in MoneySavingExpert's weekly email full of guides, vouchers and Deals

GET THIS FREE WEEKLY EMAIL Full of deals, guides & it's spam free

Latest News & Blogs

Martin's Twitter Feed

profile

Cheap Travel Money

Find the best online rate for holiday cash with MSE's TravelMoneyMax.

Find the best online rate for your holiday cash with MoneySavingExpert's TravelMoneyMax.

TuneChecker Top Albums

  • VARIOUS ARTISTSBBC RADIO 1'S LIVE LOUNGE 2014
  • TAYLOR SWIFT1989 (DELUXE)
  • ED SHEERANX (DELUXE EDITION)

MSE's Twitter Feed

profile
Always remember anyone can post on the MSE forums, so it can be very different from our opinion.
We use Skimlinks and other affiliated links in some of our boards, for some of our users.