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Rail Delay compensation
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# 1
Old 28-07-2004, 12:59 AM
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Default Rail Delay compensation

After several delays in several rail journeys this week we are wondering if there is any way to successfully claim money as compensation for disruption. Does anyone have any ideas? ???
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# 2
Woby_Tide
Old 28-07-2004, 3:03 AM
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Default Re: Rail Delay compensation

According to the Virgin Trains site

Compensation policies and levels compensation differ by Train Company.

If you feel that you are entitled to compensation for disruption to a train journey or would like to comment on the service you received we advise you to contact the train company direct.

Contact details for all train companies are available at www.nationalrail.co.uk


Just keep hold of all the tickets from your journeys and also which trains you were on so they can reference them if need be
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# 3
beelywoker
Old 28-07-2004, 12:27 PM
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Default Re: Rail Delay compensation

You can normally collect a form from the station to send it off with your tickets. I've done it several times and received a travel voucher as compensation.
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# 4
Gene_Hunt
Old 30-12-2010, 1:44 AM
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Quote:
Originally Posted by ;22524
After several delays in several rail journeys this week we are wondering if there is any way to successfully claim money as compensation for disruption. Does anyone have any ideas? ???

Any luck with your claim?
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# 5
Inactive
Old 30-12-2010, 1:50 AM
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Quote:
Originally Posted by Gene_Hunt View Post
Any luck with your claim?


You win..
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# 6
Gene_Hunt
Old 30-12-2010, 1:52 AM
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Originally Posted by Inactive View Post


You win..



Some won't be to happy in the morning, they get very angry on here. Someone said this was a friendly forum too.
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# 7
Inactive
Old 30-12-2010, 2:04 AM
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Quote:
Originally Posted by Gene_Hunt View Post


Some won't be to happy in the morning, they get very angry on here. Someone said this was a friendly forum too.
They take it all too seriously.
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# 8
Gene_Hunt
Old 30-12-2010, 2:09 AM
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They take it all too seriously.
They get really nasty, that's why I came on now while they are all in bed.
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# 9
Inactive
Old 30-12-2010, 2:18 AM
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Quote:
Originally Posted by Gene_Hunt View Post
They get really nasty, that's why I came on now while they are all in bed.
Just ignore them, it is like water off a ducks back to me.

( I'm fairly sure that it doesn't bother you either ).

Peaceful at this time of day..
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# 10
Marktewk
Old 12-06-2011, 10:48 AM
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Angry First Great Western season ticket compensation

On FGW you can only get compensation if you renew your season ticket and then only if they fail their own service levels for punctuality and reliability across their entire network - pretty unlikely.

Other rail operators (e.g. CrossCountry) have adopted a better system that compensates the season ticket holder for each journey where there is a delay. If the delay is over 30 minutes then you will get compensation albeit at the daily rate for your ticket which of course includes weekends when most people don't travel.

FGW are giving up their franchise in 2012 - so they may be forced to adopt the improved terms and conditions then.
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# 11
Livingthedream
Old 12-06-2011, 11:41 AM
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Quote:
Originally Posted by Marktewk View Post
FGW are giving up their franchise in 2012 - so they may be forced to adopt the improved terms and conditions then.
Why should they, more compensation payouts means less profits unfortunately. So there's no benefits for the new franchise holder to change the terms and conditions.

If you want to do something about this then get writing to Passenger Focus, Office of the rail regulator, your MP and finally the current Secretary of State for Transport ie; Philip Hammond.

PS. might of been easier for all, if you just start a new thread instead of resurrecting 2 old ones.
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# 12
AirlieBird
Old 12-06-2011, 2:39 PM
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It has been a condition of all new franchise awards that they must operate Delay Repay for a few years now so whoever operates the FGW franchise when it comes up for renewal will have no choice.
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