Your browser isn't supported
It looks like you're using an old web browser. To get the most out of the site and to ensure guides display correctly, we suggest upgrading your browser now. Download the latest:

Welcome to the MSE Forums

We're home to a fantastic community of MoneySavers but anyone can post. Please exercise caution & report spam, illegal, offensive or libellous posts/messages: click "report" or email forumteam@.

Search
  • FIRST POST
    • loofer
    • By loofer 7th Jan 09, 6:27 PM
    • 512Posts
    • 287Thanks
    loofer
    British Gas Homecare 400 - any cheaper alternative
    • #1
    • 7th Jan 09, 6:27 PM
    British Gas Homecare 400 - any cheaper alternative 7th Jan 09 at 6:27 PM
    I'm looking to cut my outgoings.

    I have British Gas Homecare 400 - insurance cover for breakdown of electrical and heating system such as boiler etc and also drainage. Includes an annual service.

    They increased the price of the cover a few months ago from roughly £20 to £27. A substantial increase. Not keen on downgrading the service (they have other options available) as I prefer the peace of mind that it covers most eventualities. Obviously I accept that peace of mind comes at a cost but I'd like to reduce that cost if possible.

    Does anybody know if there is another alternative that does similar cover for less £?

    Thanks.
Page 1
    • devon_guy
    • By devon_guy 7th Jan 09, 6:49 PM
    • 224 Posts
    • 106 Thanks
    devon_guy
    • #2
    • 7th Jan 09, 6:49 PM
    • #2
    • 7th Jan 09, 6:49 PM
    Have you looked at homeserve? I think they might be a bit cheaper. If not just google cheap central heating cover.
    • mtc95
    • By mtc95 7th Jan 09, 7:41 PM
    • 88 Posts
    • 85 Thanks
    mtc95
    • #3
    • 7th Jan 09, 7:41 PM
    • #3
    • 7th Jan 09, 7:41 PM
    The comparison sites like uswitch have a facility for looking for this type of cover.

    It's always worth giving British Gas a ring to see if they will reduce their fee. My renewel for Homecare 200 just came through and they had increased it from £18 to £22 month. I phoned to complain and threaten to cancel and they immediately offered to reduce it to £19.50. In the end I went for their "flex" option which offers the same cover but you have to pay a fixed £50 for each time you call them out for a repair. This brought it down to £12 a month. It might be worth considering that if your system is quite reliable and you don't expect to call them often.
    • Cardew
    • By Cardew 7th Jan 09, 7:49 PM
    • 26,064 Posts
    • 12,530 Thanks
    Cardew
    • #4
    • 7th Jan 09, 7:49 PM
    • #4
    • 7th Jan 09, 7:49 PM
    Scores of posts on this subject.

    Most schemes just get a local plumber who is 'on their books' to visit, and your service depends on how good(and honest) the plumber might be.

    There have been some real horror stories reported and I don't think there has been a 'best buy' reported.
  • Head-Out-Of-Sand
    • #5
    • 7th Jan 09, 10:23 PM
    • #5
    • 7th Jan 09, 10:23 PM
    Hi,

    I used to be with BG Homecare and sacked them off when I realised I'd paid them a fortune for being completely useless.

    I'm currently with Domestic & General, they've been great so far and are cheaper than BG
  • Obiewahn
    • #6
    • 21st May 09, 1:21 PM
    • #6
    • 21st May 09, 1:21 PM
    Try AOS. switched to them having been mucked about by BG Homecare from day 1. AOS turn up when they say, seem to do a good job and are a significantly cheaper as well.
    • Cardew
    • By Cardew 21st May 09, 3:00 PM
    • 26,064 Posts
    • 12,530 Thanks
    Cardew
    • #7
    • 21st May 09, 3:00 PM
    • #7
    • 21st May 09, 3:00 PM
    Try AOS. switched to them having been mucked about by BG Homecare from day 1. AOS turn up when they say, seem to do a good job and are a significantly cheaper as well.
    Originally posted by Obiewahn
    They don't have nationwide cover though - mainly in the South East I believe.

    Also they aren't particularly cheap with plans starting around £179 pa
  • Gerrard_8_lfc
    • #8
    • 21st May 09, 11:46 PM
    • #8
    • 21st May 09, 11:46 PM
    Well have you tried mixing and matching your policy with ourselfs?, We offer a flexi agreement on everything except gas appliance checks or care. but they will reduce your payments per month. I heard someone saying Domestic and General earlier but do they do annual services ? and I think there is a call out limit. Im the first one to say BG aren't the cheapest but you get what you pay for e.g unlimited call outs. Reading the terms and conditions of our major competitors you really should take time and read over them yourself.

    And with the price going from £20 to £27 on hc 400 is okay considering you are paying them same as new customers even with your prices tailored to your specific boiler manufacturer. Prices vary on what the whole sale supplier charges BG for bulk buying of parts.
    Last edited by Gerrard_8_lfc; 21-05-2009 at 11:48 PM.
    His Heart Proved He Was A Red
    Suarez, Suarez
    We Bought The Lad From Amsterdam
    We Know He's Not a Chelsea Fan.
    Fernando Torres = El Judas
    • mintymoneysaver
    • By mintymoneysaver 22nd May 09, 6:41 AM
    • 3,468 Posts
    • 17,758 Thanks
    mintymoneysaver
    • #9
    • 22nd May 09, 6:41 AM
    • #9
    • 22nd May 09, 6:41 AM
    I changed from British Gas to Eon and I have been very pleased with them, I'm not sure if they do the full cover that you require as I just have the central heating cover though.
  • Steve Roberts
    I changed from British Gas to Eon and I have been very pleased with them, I'm not sure if they do the full cover that you require as I just have the central heating cover though.
    Originally posted by mintymoneysaver
    This thread has been quiet for a while, but I thought I'd start it up again as this is exactly the question I am facing - is there anything cheaper than Homecare 400 out there that covers all the things 400 does? ie heating, plumbing, electrics....


    Thanks!
    • Cardew
    • By Cardew 11th Nov 09, 12:27 PM
    • 26,064 Posts
    • 12,530 Thanks
    Cardew
    This thread has been quiet for a while, but I thought I'd start it up again as this is exactly the question I am facing - is there anything cheaper than Homecare 400 out there that covers all the things 400 does? ie heating, plumbing, electrics....


    Thanks!
    Originally posted by Steve Roberts
    If you get Dual Fuel from BG they have just started a scheme called 'EnergyExtra50'.

    You pay £2 a month and any callout for heating, electrics, drains etc costs £99.

    Obviously no boiler service is included.
    • sho_me_da_money
    • By sho_me_da_money 22nd Dec 10, 8:41 AM
    • 1,387 Posts
    • 411 Thanks
    sho_me_da_money
    If you get Dual Fuel from BG they have just started a scheme called 'EnergyExtra50'.

    You pay £2 a month and any callout for heating, electrics, drains etc costs £99.

    Obviously no boiler service is included.
    Originally posted by Cardew
    Bump.

    Anything new information regarding the original query?
    A pessimist sees the difficulty in every opportunity.
    An optimist sees the opportunity in every difficulty.

    One
    Love
  • Yellowcard
    Worth noting that EE50 is now £3 a month. You also get a half price boiler service at £65.

    Also worth noting that Energy Extra 400 covers the same as Homecare 400 but if you don't use it in the year you get a £20 credit to your account.

    Also up until December 30th all the Energy Extra options (50, 200 flexi, 200 and 400) are 3 months free in the form of a credit to your gas account, so for the 400 you'd get a £81 credit to your account so if you break that down split amongst the monthly payments for the first year you're only really paying £20.25 a month for the full cover!

    If thats still a little much the EE50 offers every benefit of the EE400/HC400 just the fact that should you ever need it, there is that charge.
    • sho_me_da_money
    • By sho_me_da_money 23rd Dec 10, 8:52 AM
    • 1,387 Posts
    • 411 Thanks
    sho_me_da_money
    Worth noting that EE50 is now £3 a month. You also get a half price boiler service at £65.

    Also worth noting that Energy Extra 400 covers the same as Homecare 400 but if you don't use it in the year you get a £20 credit to your account.

    Also up until December 30th all the Energy Extra options (50, 200 flexi, 200 and 400) are 3 months free in the form of a credit to your gas account, so for the 400 you'd get a £81 credit to your account so if you break that down split amongst the monthly payments for the first year you're only really paying £20.25 a month for the full cover!

    If thats still a little much the EE50 offers every benefit of the EE400/HC400 just the fact that should you ever need it, there is that charge.
    Originally posted by Yellowcard
    Excellent information however, I am unable to find the page for BG's EE-400 product on their website.

    Can you link me?

    I've already had a couple of BG engineers out this week who discovered a faulty part on my nans Ravenheat boiler. The replacement part has been ordered and will be fixed later today.

    Whilst inspecting the boiler yesterday, I asked the BG Engineer for an unbiased opinion about the replacement of the boiler - "If this was your own personal boiler, would you change or replace it?"

    He said - "Definitely!"

    I think it's a load of rubbish.

    BG sell boilers from £1700, which I think is absolutely horrendous given that you can buy a top of the range Worcestor Boiler for about £950.00.

    Sure, I appreciate the labor charges but if BG recommends we replace the boiler and we opt to purchase a new one from them, then I think they should take on the fitting/replacement charge ESPECIALLY since we pay £27 per month for Homecare 400.
    A pessimist sees the difficulty in every opportunity.
    An optimist sees the opportunity in every difficulty.

    One
    Love
    • ollski
    • By ollski 23rd Dec 10, 10:46 AM
    • 925 Posts
    • 340 Thanks
    ollski
    Whilst inspecting the boiler yesterday, I asked the BG Engineer for an unbiased opinion about the replacement of the boiler - "If this was your own personal boiler, would you change or replace it?"

    He said - "Definitely!"

    I think it's a load of rubbish.

    BG sell boilers from £1700, which I think is absolutely horrendous given that you can buy a top of the range Worcestor Boiler for about £950.00.

    Sure, I appreciate the labor charges but if BG recommends we replace the boiler and we opt to purchase a new one from them, then I think they should take on the fitting/replacement charge ESPECIALLY since we pay £27 per month for Homecare 400.
    Originally posted by sho_me_da_money
    How on earth can someones opinion be 'rubbish'?

    Your expectations are completely unrealistic, what has a maintainance contract got to do with a replacement?
  • Yellowcard
    Excellent information however, I am unable to find the page for BG's EE-400 product on their website.

    Can you link me?
    Originally posted by sho_me_da_money
    To my knowledge it's only available over the phone, give a call centre agent a ring and they can talk you through it in more detail or e-mail you a guide.
  • tigerlily43
    To my knowledge it's only available over the phone, give a call centre agent a ring and they can talk you through it in more detail or e-mail you a guide.
    Originally posted by Yellowcard
    I moved house in October and have dual fuel with BG. Out of the blue they phoned me to sell me the Energy Extra which I have signed up to - just need the proper MSE boiler and central heating cover now!

    tigerlily
  • Yellowcard
    I moved house in October and have dual fuel with BG. Out of the blue they phoned me to sell me the Energy Extra which I have signed up to - just need the proper MSE boiler and central heating cover now!

    tigerlily
    Originally posted by tigerlily43
    Just replied to your other topic about this haha! Glad you have Energy Extra now though, it's a great product and with the current 3 month moneyback its a bit of a bargain!
  • Sundaycyclist
    British Gas Engineers Amateur and possibly Dangerous
    I've cancelled my HomeCare account after a horrific episode of quite unprofessional and amateurish service from their engineers.

    Over the course of the problem I have myself learned a lot about my boiler to the point that I isolated the cause myself and repaired it - a simple clip on electrical connection.

    BG have chagned the boiler parts so much that it is now a "hacked" version of its former self and, although I now have it working, I probably will replace it using a local service.

    I had to wait on the telephone for forty minutes in order to cancel my policy and when I got through the person on the other end of the line was defensive and quite rude.

    I observed that the engineers tended to look online at a fault finding list that you or I can find ourselves to isolate a cause. Any investigation beyond that is beyond their capability which is not surprising given the quality of training they must get.

    The local company that will replace my boiler quotes £250 for a five year parts and labour service, including an annual service. This is ten times cheaper than BG. They will also supply and install the boiler for around half the cost BG tend to quote.

    I have no hesitation in recommending that you avoid BG service or, if you are already a customer, that you cancel it after securing a cheaper and more reliable service as recommended on this forum.
    • Cardew
    • By Cardew 10th Jan 11, 3:18 PM
    • 26,064 Posts
    • 12,530 Thanks
    Cardew
    I have no hesitation in recommending that you avoid BG service or, if you are already a customer, that you cancel it after securing a cheaper and more reliable service as recommended on this forum.
    Originally posted by Sundaycyclist
    Welcome to the forum.

    Whilst you have obviously been dissatisfied with BG's service, many people have been very happy.

    That includes myself, although I stopped my service because of their ever increasing cost and pressure to get a new boiler because 'parts were not available'. Quite simply they were poor value.

    However in the years I used them their service was excellent - not that it was the boiler itself that ever went faulty.

    There is no doubt that a reliable local fitter is a far better bet - albeit they are not always easy to find.
Welcome to our new Forum!

Our aim is to save you money quickly and easily. We hope you like it!

Forum Team Contact us

Live Stats

2,783Posts Today

7,301Users online

Martin's Twitter
  • RT @c_newbery: @MartinSLewis Can't bring myself to vote for option A because of lack of apostrophe - some things are too precious! #grammar?

  • MSE weekly email: Soap&Glory, Urgent 2YR cheap energy, free Tesco pts, cheap Easyjet, free TSB £100, £52 Ray-Bans https://t.co/bS4J70hBbx

  • Today's twitter poll: Is it acceptable to use bad grammar in tweets in order to reduce character length?

  • Follow Martin