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British Gas Homecare 400 - any cheaper alternative
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# 1
loofer
Old 07-01-2009, 6:27 PM
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Default British Gas Homecare 400 - any cheaper alternative

I'm looking to cut my outgoings.

I have British Gas Homecare 400 - insurance cover for breakdown of electrical and heating system such as boiler etc and also drainage. Includes an annual service.

They increased the price of the cover a few months ago from roughly 20 to 27. A substantial increase. Not keen on downgrading the service (they have other options available) as I prefer the peace of mind that it covers most eventualities. Obviously I accept that peace of mind comes at a cost but I'd like to reduce that cost if possible.

Does anybody know if there is another alternative that does similar cover for less ?

Thanks.
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# 2
devon_guy
Old 07-01-2009, 6:49 PM
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Have you looked at homeserve? I think they might be a bit cheaper. If not just google cheap central heating cover.
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# 3
mtc95
Old 07-01-2009, 7:41 PM
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The comparison sites like uswitch have a facility for looking for this type of cover.

It's always worth giving British Gas a ring to see if they will reduce their fee. My renewel for Homecare 200 just came through and they had increased it from 18 to 22 month. I phoned to complain and threaten to cancel and they immediately offered to reduce it to 19.50. In the end I went for their "flex" option which offers the same cover but you have to pay a fixed 50 for each time you call them out for a repair. This brought it down to 12 a month. It might be worth considering that if your system is quite reliable and you don't expect to call them often.
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# 4
Cardew
Old 07-01-2009, 7:49 PM
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Scores of posts on this subject.

Most schemes just get a local plumber who is 'on their books' to visit, and your service depends on how good(and honest) the plumber might be.

There have been some real horror stories reported and I don't think there has been a 'best buy' reported.
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# 5
Head-Out-Of-Sand
Old 07-01-2009, 10:23 PM
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Hi,

I used to be with BG Homecare and sacked them off when I realised I'd paid them a fortune for being completely useless.

I'm currently with Domestic & General, they've been great so far and are cheaper than BG
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# 6
Obiewahn
Old 21-05-2009, 1:21 PM
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Try AOS. switched to them having been mucked about by BG Homecare from day 1. AOS turn up when they say, seem to do a good job and are a significantly cheaper as well.
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# 7
Cardew
Old 21-05-2009, 3:00 PM
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Quote:
Originally Posted by Obiewahn View Post
Try AOS. switched to them having been mucked about by BG Homecare from day 1. AOS turn up when they say, seem to do a good job and are a significantly cheaper as well.
They don't have nationwide cover though - mainly in the South East I believe.

Also they aren't particularly cheap with plans starting around 179 pa
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# 8
Gerrard_8_lfc
Old 21-05-2009, 11:46 PM
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Well have you tried mixing and matching your policy with ourselfs?, We offer a flexi agreement on everything except gas appliance checks or care. but they will reduce your payments per month. I heard someone saying Domestic and General earlier but do they do annual services ? and I think there is a call out limit. Im the first one to say BG aren't the cheapest but you get what you pay for e.g unlimited call outs. Reading the terms and conditions of our major competitors you really should take time and read over them yourself.

And with the price going from 20 to 27 on hc 400 is okay considering you are paying them same as new customers even with your prices tailored to your specific boiler manufacturer. Prices vary on what the whole sale supplier charges BG for bulk buying of parts.
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Last edited by Gerrard_8_lfc; 21-05-2009 at 11:48 PM.
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# 9
mintymoneysaver
Old 22-05-2009, 6:41 AM
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I changed from British Gas to Eon and I have been very pleased with them, I'm not sure if they do the full cover that you require as I just have the central heating cover though.
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# 10
Steve Roberts
Old 11-11-2009, 11:51 AM
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Quote:
Originally Posted by mintymoneysaver View Post
I changed from British Gas to Eon and I have been very pleased with them, I'm not sure if they do the full cover that you require as I just have the central heating cover though.
This thread has been quiet for a while, but I thought I'd start it up again as this is exactly the question I am facing - is there anything cheaper than Homecare 400 out there that covers all the things 400 does? ie heating, plumbing, electrics....


Thanks!
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# 11
Cardew
Old 11-11-2009, 12:27 PM
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Quote:
Originally Posted by Steve Roberts View Post
This thread has been quiet for a while, but I thought I'd start it up again as this is exactly the question I am facing - is there anything cheaper than Homecare 400 out there that covers all the things 400 does? ie heating, plumbing, electrics....


Thanks!
If you get Dual Fuel from BG they have just started a scheme called 'EnergyExtra50'.

You pay 2 a month and any callout for heating, electrics, drains etc costs 99.

Obviously no boiler service is included.
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# 12
sho_me_da_money
Old 22-12-2010, 8:41 AM
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Quote:
Originally Posted by Cardew View Post
If you get Dual Fuel from BG they have just started a scheme called 'EnergyExtra50'.

You pay 2 a month and any callout for heating, electrics, drains etc costs 99.

Obviously no boiler service is included.
Bump.

Anything new information regarding the original query?
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# 13
Yellowcard
Old 22-12-2010, 11:05 PM
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Worth noting that EE50 is now 3 a month. You also get a half price boiler service at 65.

Also worth noting that Energy Extra 400 covers the same as Homecare 400 but if you don't use it in the year you get a 20 credit to your account.

Also up until December 30th all the Energy Extra options (50, 200 flexi, 200 and 400) are 3 months free in the form of a credit to your gas account, so for the 400 you'd get a 81 credit to your account so if you break that down split amongst the monthly payments for the first year you're only really paying 20.25 a month for the full cover!

If thats still a little much the EE50 offers every benefit of the EE400/HC400 just the fact that should you ever need it, there is that charge.
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# 14
sho_me_da_money
Old 23-12-2010, 8:52 AM
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Quote:
Originally Posted by Yellowcard View Post
Worth noting that EE50 is now 3 a month. You also get a half price boiler service at 65.

Also worth noting that Energy Extra 400 covers the same as Homecare 400 but if you don't use it in the year you get a 20 credit to your account.

Also up until December 30th all the Energy Extra options (50, 200 flexi, 200 and 400) are 3 months free in the form of a credit to your gas account, so for the 400 you'd get a 81 credit to your account so if you break that down split amongst the monthly payments for the first year you're only really paying 20.25 a month for the full cover!

If thats still a little much the EE50 offers every benefit of the EE400/HC400 just the fact that should you ever need it, there is that charge.
Excellent information however, I am unable to find the page for BG's EE-400 product on their website.

Can you link me?

I've already had a couple of BG engineers out this week who discovered a faulty part on my nans Ravenheat boiler. The replacement part has been ordered and will be fixed later today.

Whilst inspecting the boiler yesterday, I asked the BG Engineer for an unbiased opinion about the replacement of the boiler - "If this was your own personal boiler, would you change or replace it?"

He said - "Definitely!"

I think it's a load of rubbish.

BG sell boilers from 1700, which I think is absolutely horrendous given that you can buy a top of the range Worcestor Boiler for about 950.00.

Sure, I appreciate the labor charges but if BG recommends we replace the boiler and we opt to purchase a new one from them, then I think they should take on the fitting/replacement charge ESPECIALLY since we pay 27 per month for Homecare 400.
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# 15
ollski
Old 23-12-2010, 10:46 AM
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Quote:
Originally Posted by sho_me_da_money View Post
Whilst inspecting the boiler yesterday, I asked the BG Engineer for an unbiased opinion about the replacement of the boiler - "If this was your own personal boiler, would you change or replace it?"

He said - "Definitely!"

I think it's a load of rubbish.

BG sell boilers from 1700, which I think is absolutely horrendous given that you can buy a top of the range Worcestor Boiler for about 950.00.

Sure, I appreciate the labor charges but if BG recommends we replace the boiler and we opt to purchase a new one from them, then I think they should take on the fitting/replacement charge ESPECIALLY since we pay 27 per month for Homecare 400.
How on earth can someones opinion be 'rubbish'?

Your expectations are completely unrealistic, what has a maintainance contract got to do with a replacement?
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# 16
Yellowcard
Old 23-12-2010, 12:16 PM
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Quote:
Originally Posted by sho_me_da_money View Post
Excellent information however, I am unable to find the page for BG's EE-400 product on their website.

Can you link me?
To my knowledge it's only available over the phone, give a call centre agent a ring and they can talk you through it in more detail or e-mail you a guide.
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# 17
tigerlily43
Old 23-12-2010, 11:02 PM
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Quote:
Originally Posted by Yellowcard View Post
To my knowledge it's only available over the phone, give a call centre agent a ring and they can talk you through it in more detail or e-mail you a guide.
I moved house in October and have dual fuel with BG. Out of the blue they phoned me to sell me the Energy Extra which I have signed up to - just need the proper MSE boiler and central heating cover now!

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# 18
Yellowcard
Old 25-12-2010, 2:19 AM
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Quote:
Originally Posted by tigerlily43 View Post
I moved house in October and have dual fuel with BG. Out of the blue they phoned me to sell me the Energy Extra which I have signed up to - just need the proper MSE boiler and central heating cover now!

tigerlily
Just replied to your other topic about this haha! Glad you have Energy Extra now though, it's a great product and with the current 3 month moneyback its a bit of a bargain!
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# 19
Sundaycyclist
Old 10-01-2011, 2:52 PM
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Default British Gas Engineers Amateur and possibly Dangerous

I've cancelled my HomeCare account after a horrific episode of quite unprofessional and amateurish service from their engineers.

Over the course of the problem I have myself learned a lot about my boiler to the point that I isolated the cause myself and repaired it - a simple clip on electrical connection.

BG have chagned the boiler parts so much that it is now a "hacked" version of its former self and, although I now have it working, I probably will replace it using a local service.

I had to wait on the telephone for forty minutes in order to cancel my policy and when I got through the person on the other end of the line was defensive and quite rude.

I observed that the engineers tended to look online at a fault finding list that you or I can find ourselves to isolate a cause. Any investigation beyond that is beyond their capability which is not surprising given the quality of training they must get.

The local company that will replace my boiler quotes 250 for a five year parts and labour service, including an annual service. This is ten times cheaper than BG. They will also supply and install the boiler for around half the cost BG tend to quote.

I have no hesitation in recommending that you avoid BG service or, if you are already a customer, that you cancel it after securing a cheaper and more reliable service as recommended on this forum.
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# 20
Cardew
Old 10-01-2011, 3:18 PM
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Quote:
Originally Posted by Sundaycyclist View Post
I have no hesitation in recommending that you avoid BG service or, if you are already a customer, that you cancel it after securing a cheaper and more reliable service as recommended on this forum.
Welcome to the forum.

Whilst you have obviously been dissatisfied with BG's service, many people have been very happy.

That includes myself, although I stopped my service because of their ever increasing cost and pressure to get a new boiler because 'parts were not available'. Quite simply they were poor value.

However in the years I used them their service was excellent - not that it was the boiler itself that ever went faulty.

There is no doubt that a reliable local fitter is a far better bet - albeit they are not always easy to find.
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