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  • FIRST POST
    dottylotty
    0 WOW
    Argos return without receipt
    • #1
    • 4th Jan 09, 11:04 PM
    0 WOW
    Argos return without receipt 4th Jan 09 at 11:04 PM
    Hi
    does anyone know if I can return a faulty item to Argos without a receipt?

    I bought a tv/dvd combi system for my daughter last year and when she went to use it last night her dvd player wouldnt work.

    This item is around a year old, and the 12month warranty will either be almost just up/or over. But I dont have a receipt to prove when I bought it.

    They are still selling the item in Argos, and I dont any kind of refund, just a replacement.

    Anyone know where I stand before I return this?

    Thanks in advance
Page 1
  • zenseeker
    • #2
    • 4th Jan 09, 11:11 PM
    • #2
    • 4th Jan 09, 11:11 PM
    Well, if it's been over 12 months you have no chance of a refund or replacement.

    But even if it is under 12 months old, without a receipt it would be next to impossible to get Argos to do anything about it unless you have some other kind of proof of purchase, possibly a credit card statement or something.

    You could try the manufacturers warranty, but unless you registered it at the time of purchase they will have nothing to do with it without a receipt, which of course you do not have.
  • heskpesk
    • #3
    • 4th Jan 09, 11:27 PM
    • #3
    • 4th Jan 09, 11:27 PM
    Say you got it for xmas and already playing up. I have got exchange without receipt as the item was exclusive to Argos and therefore could not of purchased from elsewhere
  • dottylotty
    • #4
    • 4th Jan 09, 11:47 PM
    • #4
    • 4th Jan 09, 11:47 PM
    thanks for that, have read the reviews on Argos about this item, and there have been a few returns already with a fault on reading dvd's so hopefully I will get an exchange no problem.
  • rich in cov
    • #5
    • 5th Jan 09, 3:31 AM
    • #5
    • 5th Jan 09, 3:31 AM
    state item was a gift an the person who gave it is away in
    afghanistan
    on tour of duty so cannot get hold of
    receipt
    I'm
    damn sure
    Argos
    will sort this out

    my post may not be
    politically
    correct but it will help the op
    • mortimerrankine
    • By mortimerrankine 5th Jan 09, 9:32 AM
    • 67 Posts
    • 18 Thanks
    mortimerrankine
    • #6
    • 5th Jan 09, 9:32 AM
    • #6
    • 5th Jan 09, 9:32 AM
    Well, if it's been over 12 months you have no chance of a refund or replacement.

    But even if it is under 12 months old, without a receipt it would be next to impossible to get Argos to do anything about it unless you have some other kind of proof of purchase, possibly a credit card statement or something.

    You could try the manufacturers warranty, but unless you registered it at the time of purchase they will have nothing to do with it without a receipt, which of course you do not have.
    Originally posted by zenseeker
    Sorry to disagree but the sale of goods act state an item is expected to last a reasonable time even if this is outwith the 12 month guarantee. a reasonable time is 3 years You can return it to the store stating the sale of goods act.
    • Maysie
    • By Maysie 5th Jan 09, 10:49 AM
    • 2,340 Posts
    • 3,783 Thanks
    Maysie
    • #7
    • 5th Jan 09, 10:49 AM
    • #7
    • 5th Jan 09, 10:49 AM
    is it possible you paid by card? I returned a faulty buggy for a refund by just showing an old bank statement. cash refunded I had bought other things at the time so the amount did not match but they accepted this as proof fine. If its over a year its not worth it though and go with other suggestions.
  • SharkyGeorge
    • #8
    • 5th Jan 09, 1:21 PM
    • #8
    • 5th Jan 09, 1:21 PM
    Depending on how much it was you can definitely get a replacement/refund even without a receipt regardless of warranties. One year for a TV to last is definitely not acceptable and the more expensive the TV was the longer it should be expected to last for. If you have a bank statement showing the purchase (can get these from your bank if you threw away the originals) this will suffice, but even without either you should still have a fair case, tho' it may be more difficult.
  • dottylotty
    • #9
    • 5th Jan 09, 3:24 PM
    • #9
    • 5th Jan 09, 3:24 PM
    tbh i cant remember how I paid for the it! Wasnt an expensive one but regardless I wouldnt expect it to be broken already; it rarely gets used!

    I will be taking it back tomorrow, without p.o.p and see what they say. THEN I will dig through old bank statements and see if I can find a card payment to Argos.

    Rich in cov; I really couldnt go in and say that to them. BUT I could say it was a gift this christmas, paid by cash and have lost receipt
  • frisbee
    Do you still have the packaging it came in, i bought a tv and dvd player online for home delivery and the box had a sticker on with a bar code which said this is your proof of purchase.
    • liam8282
    • By liam8282 5th Jan 09, 4:24 PM
    • 2,738 Posts
    • 1,556 Thanks
    liam8282
    http://www.argos.co.uk/static/StaticDisplay/includeName/ReturnsAndRefunds.htm

    Returns and refunds

    We're committed to selling high-quality products we hope you'll enjoy using but we also know that, for one reason or another, there may be a time when you need to exchange or return something you've bought. Please make sure that you check your items carefully before they are used or installed. We also recommend that you keep your receipt or order number, which can be found on your order confirmation or on the delivery packaging, as you might need it as proof of purchase in the event of any after-sales queries
    If I change my mind...


    Within 30 days
    • Most things we sell are covered by our 30-day money-back guarantee, so just return them to us unused, in their original undamaged packaging, in a saleable condition, with your receipt and we’ll give you a refund.
    • If you don't have your receipt, as long as you have a proof of purchase* we'll exchange the item or give you a refund with vouchers.
    • If you'd like to return something we've delivered, just call us on 0845 640 0800 and we'll collect it for free. Your order number will count as your receipt.
    • We're sorry but some items like earrings, foot spas and dental products can't be exchanged or refunded for hygiene and safety reasons, unless they're faulty.
    • To protect your personal security, we are also unable to accept returns on some non-faulty imaging and recording products such as MP3 players and digital cameras.
    • If a product is excluded from our 30-day money-back guarantee, it is clearly marked by a † next to the product name in the catalogue and on this website.
    • Our 30-day money-back guarantee does not affect your statutory rights.
    If there's a fault with the product...


    We've made it easier!
    • If you bring it back to us within 30 days with your proof of purchase*, we'll give you a
      replacement or a refund.
    • If you've had the product for up to 1 year, we'll repair the product or, if that's not possible, give you a replacement or, if that's not possible, a refund.
    • Please note that all large kitchen appliances are excluded from our 30 day guarantee, but if your item develops a fault within 30 days, call us on 0845 640 0800 and one of our agents will assist you with your problem. If faulty and if it cannot be repaired we will arrange a replacement free of charge or you can opt for a refund.
    • This does not affect your statutory rights.
    * If you had your item delivered, your order number which can be found on your order acknowledgement or delivery packaging counts as your receipt/proof of purchase.

    • liam8282
    • By liam8282 5th Jan 09, 4:25 PM
    • 2,738 Posts
    • 1,556 Thanks
    liam8282
    It will probably be at the discretion of the Argos you go to, without proof of purchase you could have bought the item anywhere and it could be any age.

  • valk_scot
    I would try to find some proof of purchase before you go in...credit card statement or whatever.

    And for the future...put an old biscuit tin in a corner of a drawer somewhere and make a point of dropping all your even slightly important receipts into it when you get home, after scribbling what the receipt is for on the back. Saves time and stress in the long run. Or have a polypocket file for instructions and warrenties, with the receipt staples to each. I'm one of the messier people on the planet but even I do this.
    Val.
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