Main site > MoneySavingExpert.com Forums > Shopping & Freebies > Shop but don't drop > Argos return without receipt (Page 1)

IMPORTANT! This is MoneySavingExpert's open forum - anyone can post

Please exercise caution & report any spam, illegal, offensive, racist, libellous post to forumteam@moneysavingexpert.com

  • Be nice to all MoneySavers
  • All the best tips go in the MoneySavingExpert weekly email

    Plus all the new guides, deals & loopholes

  • No spam/referral links
or Login with Facebook
Argos return without receipt
Closed Thread
Views: 28,251
Thread Tools Search this Thread Display Modes
# 1
WOW Factor 0
dottylotty
Old 04-01-2009, 11:04 PM
MoneySaving Convert
 
Join Date: Nov 2007
Posts: 86
Question Argos return without receipt

Hi
does anyone know if I can return a faulty item to Argos without a receipt?

I bought a tv/dvd combi system for my daughter last year and when she went to use it last night her dvd player wouldnt work.

This item is around a year old, and the 12month warranty will either be almost just up/or over. But I dont have a receipt to prove when I bought it.

They are still selling the item in Argos, and I dont any kind of refund, just a replacement.

Anyone know where I stand before I return this?

Thanks in advance
dottylotty is offline
Report Post
# 2
zenseeker
Old 04-01-2009, 11:11 PM
Fantastically Fervent MoneySaving Super Fan
 
Join Date: Nov 2008
Location: Clevedon
Posts: 4,150
Default

Well, if it's been over 12 months you have no chance of a refund or replacement.

But even if it is under 12 months old, without a receipt it would be next to impossible to get Argos to do anything about it unless you have some other kind of proof of purchase, possibly a credit card statement or something.

You could try the manufacturers warranty, but unless you registered it at the time of purchase they will have nothing to do with it without a receipt, which of course you do not have.
zenseeker is offline
Report Post
# 3
heskpesk
Old 04-01-2009, 11:27 PM
Serious MoneySaving Fan
 
Join Date: Mar 2008
Posts: 1,923
Default

Say you got it for xmas and already playing up. I have got exchange without receipt as the item was exclusive to Argos and therefore could not of purchased from elsewhere
heskpesk is offline
Report Post
The Following User Says Thank You to heskpesk For This Useful Post: Show me >>
# 4
dottylotty
Old 04-01-2009, 11:47 PM
MoneySaving Convert
 
Join Date: Nov 2007
Posts: 86
Default

thanks for that, have read the reviews on Argos about this item, and there have been a few returns already with a fault on reading dvd's so hopefully I will get an exchange no problem.
dottylotty is offline
Report Post
# 5
rich in cov
Old 05-01-2009, 3:31 AM
MoneySaving Convert
 
Join Date: Dec 2008
Posts: 16
Default

state item was a gift an the person who gave it is away in
afghanistan
on tour of duty so cannot get hold of
receipt
I'm
damn sure
Argos
will sort this out

my post may not be
politically
correct but it will help the op
rich in cov is offline
Report Post
# 6
mortimerrankine
Old 05-01-2009, 9:32 AM
MoneySaving Convert
 
Join Date: Jan 2008
Posts: 65
Default

Quote:
Originally Posted by zenseeker View Post
Well, if it's been over 12 months you have no chance of a refund or replacement.

But even if it is under 12 months old, without a receipt it would be next to impossible to get Argos to do anything about it unless you have some other kind of proof of purchase, possibly a credit card statement or something.

You could try the manufacturers warranty, but unless you registered it at the time of purchase they will have nothing to do with it without a receipt, which of course you do not have.
Sorry to disagree but the sale of goods act state an item is expected to last a reasonable time even if this is outwith the 12 month guarantee. a reasonable time is 3 years You can return it to the store stating the sale of goods act.
mortimerrankine is offline
Report Post
# 7
Maysie
Old 05-01-2009, 10:49 AM
Fantastically Fervent MoneySaving Super Fan
 
Join Date: Jun 2006
Posts: 2,177
Default

is it possible you paid by card? I returned a faulty buggy for a refund by just showing an old bank statement. cash refunded I had bought other things at the time so the amount did not match but they accepted this as proof fine. If its over a year its not worth it though and go with other suggestions.
Maysie is offline
Report Post
The Following User Says Thank You to Maysie For This Useful Post: Show me >>
# 8
SharkyGeorge
Old 05-01-2009, 1:21 PM
MoneySaving Stalwart
 
Join Date: Aug 2007
Posts: 402
Default

Depending on how much it was you can definitely get a replacement/refund even without a receipt regardless of warranties. One year for a TV to last is definitely not acceptable and the more expensive the TV was the longer it should be expected to last for. If you have a bank statement showing the purchase (can get these from your bank if you threw away the originals) this will suffice, but even without either you should still have a fair case, tho' it may be more difficult.
SharkyGeorge is offline
Report Post
The Following User Says Thank You to SharkyGeorge For This Useful Post: Show me >>
# 9
dottylotty
Old 05-01-2009, 3:24 PM
MoneySaving Convert
 
Join Date: Nov 2007
Posts: 86
Default

tbh i cant remember how I paid for the it! Wasnt an expensive one but regardless I wouldnt expect it to be broken already; it rarely gets used!

I will be taking it back tomorrow, without p.o.p and see what they say. THEN I will dig through old bank statements and see if I can find a card payment to Argos.

Rich in cov; I really couldnt go in and say that to them. BUT I could say it was a gift this christmas, paid by cash and have lost receipt
dottylotty is offline
Report Post
# 10
frisbee
Old 05-01-2009, 4:18 PM
MoneySaving Stalwart
 
Join Date: Aug 2005
Posts: 435
Default

Do you still have the packaging it came in, i bought a tv and dvd player online for home delivery and the box had a sticker on with a bar code which said this is your proof of purchase.
frisbee is offline
Report Post
# 11
liam8282
Old 05-01-2009, 4:24 PM
Fantastically Fervent MoneySaving Super Fan
 
Join Date: Sep 2007
Posts: 2,730
Default

http://www.argos.co.uk/static/Static...AndRefunds.htm

Returns and refunds

We're committed to selling high-quality products we hope you'll enjoy using but we also know that, for one reason or another, there may be a time when you need to exchange or return something you've bought. Please make sure that you check your items carefully before they are used or installed. We also recommend that you keep your receipt or order number, which can be found on your order confirmation or on the delivery packaging, as you might need it as proof of purchase in the event of any after-sales queries
If I change my mind...


Within 30 days
  • Most things we sell are covered by our 30-day money-back guarantee, so just return them to us unused, in their original undamaged packaging, in a saleable condition, with your receipt and we’ll give you a refund.
  • If you don't have your receipt, as long as you have a proof of purchase* we'll exchange the item or give you a refund with vouchers.
  • If you'd like to return something we've delivered, just call us on 0845 640 0800 and we'll collect it for free. Your order number will count as your receipt.
  • We're sorry but some items like earrings, foot spas and dental products can't be exchanged or refunded for hygiene and safety reasons, unless they're faulty.
  • To protect your personal security, we are also unable to accept returns on some non-faulty imaging and recording products such as MP3 players and digital cameras.
  • If a product is excluded from our 30-day money-back guarantee, it is clearly marked by a † next to the product name in the catalogue and on this website.
  • Our 30-day money-back guarantee does not affect your statutory rights.
If there's a fault with the product...


We've made it easier!
  • If you bring it back to us within 30 days with your proof of purchase*, we'll give you a
    replacement or a refund.
  • If you've had the product for up to 1 year, we'll repair the product or, if that's not possible, give you a replacement or, if that's not possible, a refund.
  • Please note that all large kitchen appliances are excluded from our 30 day guarantee, but if your item develops a fault within 30 days, call us on 0845 640 0800 and one of our agents will assist you with your problem. If faulty and if it cannot be repaired we will arrange a replacement free of charge or you can opt for a refund.
  • This does not affect your statutory rights.
* If you had your item delivered, your order number which can be found on your order acknowledgement or delivery packaging counts as your receipt/proof of purchase.

liam8282 is offline
Report Post
# 12
liam8282
Old 05-01-2009, 4:25 PM
Fantastically Fervent MoneySaving Super Fan
 
Join Date: Sep 2007
Posts: 2,730
Default

It will probably be at the discretion of the Argos you go to, without proof of purchase you could have bought the item anywhere and it could be any age.

liam8282 is offline
Report Post
# 13
valk_scot
Old 06-01-2009, 7:38 AM
Fantastically Fervent MoneySaving Super Fan
 
Join Date: Jun 2004
Posts: 5,154
Default

I would try to find some proof of purchase before you go in...credit card statement or whatever.

And for the future...put an old biscuit tin in a corner of a drawer somewhere and make a point of dropping all your even slightly important receipts into it when you get home, after scribbling what the receipt is for on the back. Saves time and stress in the long run. Or have a polypocket file for instructions and warrenties, with the receipt staples to each. I'm one of the messier people on the planet but even I do this.
Val.
valk_scot is offline
Report Post
The Following User Says Thank You to valk_scot For This Useful Post: Show me >>
Closed Thread

Bookmarks
 
 




Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

 Forum Jump  

Contact Us - MoneySavingExpert.com - Archive - Privacy Statement - Top

Powered by vBulletin® Copyright ©2000 - 2014, Jelsoft Enterprises Ltd.

All times are GMT +1. The time now is 2:32 PM.

 Forum Jump  

Free MoneySaving Email

Top deals: Week of 30 July 2014

Get all this & more in MoneySavingExpert's weekly email full of guides, vouchers and Deals

GET THIS FREE WEEKLY EMAIL Full of deals, guides & it's spam free

Latest News & Blogs

Martin's Twitter Feed

profile

Cheap Travel Money

Find the best online rate for holiday cash with MSE's TravelMoneyMax.

Find the best online rate for your holiday cash with MoneySavingExpert's TravelMoneyMax.

TuneChecker Top Albums

  • VARIOUS ARTISTSNOW THAT'S WHAT I CALL MUSIC! 88
  • VARIOUS ARTISTSTHE HOUSE THAT GARAGE BUILT - MINISTRY OF SOUND
  • ED SHEERANX (DELUXE EDITION)

MSE's Twitter Feed

profile
Always remember anyone can post on the MSE forums, so it can be very different from our opinion.
We use Skimlinks and other affiliated links in some of our boards, for some of our users.