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  • FIRST POST
    leila1
    Gardening Express
    • #1
    • 27th Dec 08, 5:42 PM
    Gardening Express 27th Dec 08 at 5:42 PM
    Just a word of warning about this company. I was searching online and found their website in 2006. I was doing my garden and needed a large number of plants, and was looking for good speciments at reasonable prices. Looking through their website I was so excited to find some lovely plants for small prices. The delivery also showed as free for orders above £50 (at the time 2006 it has now changed to £100). I placed my order and waited for weeks for it to arrive. It never did! I have written several complaints and the only time I heard back was when I said that I wanted to order more plants but wandered when the first lot will be sent.
    I then searched online and found several bad reviews about them. There has been several complaints and they have been reported to wachdog and Trading Standards. Unfortunately thay are still trading and there are several new victims. I have wished to have knew what I know now about them before I ordered those plants, but now just hope that this message will stop some people from repeating my mistake.
Page 3
  • deee
    ooops
    Sorry just reread your post address is there!!! I have emailed also
  • HelenMiddlemas
    Gardening Express Falsely Advertise Through Groupon
    I bought a voucher for 4 hanging baskets. They arrived late after having to chase them up. They are nothing like the 'Hanging Baskets' in the picture, but are hanging cheap 6 inch plastic plant pots. I rang Groupon, they offered me a £5 voucher and said basically it had nothing to do with them. Gardening Express who sent the plants have done this to many people, not just with the hanging baskets but with many other plants sold through Groupon. Google have lists and lists of unhappy people. And Gardening Express are one of the most arrogant company's I have ever dealt with. I tried contacting the Managing Director Chris Bonnet, but they 'apparently and allegedly' were in Holland!

    I asked for the Managing Directors name as I want to contact them. Groupon's Customer Service response was to ask if there was anything they could do. Clearly not! A lot of the time the Customer service have not even replied.

    I went through their Facebook page and they asked to see photos, so I plastered these chatty hanging plant pots in all of their glory (not) in their page. And low and behold they removed my photos. In a very short space of time they apparently contacted their local Trading Standards who assured them that a hanging plastic plant pot could be deemed as a 'Hanging basket'. Gardening Express tell me 'Hanging Basket' is just a terminology!

    I am concerned that their Trading Standards did say this, as both their Trading Standards (Essex) and my local Trading Standards are dealing with it. I will not be ripped off. They have been very interested in Groupons response, as I am of the opinion that they have a 'Responsibility' towards this. they advertise Hanging Baskets. The have a picture of a Hanging Basket (The photo shows a hanging basket with what looks like a metal chain). They are falsely advertising the items, and giving time-scales which are totally different to reality and what Gardening Express say.

    Please, please, please contact Trading Standards about them if you feel you have been ripped off. The more people that do it the better.
  • nellie21feet
    Hanging Baskets
    I purchased 4 hanging baskets from Gardening Express using Groupon. The baskets eventually arrived,resembling nothing like the advertised product on the Groupon site. The baskets were plastic,containing 2 rather sad plants.
    It is impossible to contact GE via their premium number line. Left in a queue only to be cut off at your turn with an automated message stating no-one available. Their FB page deletes any negative message you leave regarding the product.
    There are numerous complaints about them on review sites. Someone called Natilie keeps responding on behalf of the company. She apologises claiming the plants must have been damaged in transit. but too many poor products have been received for it to be a delivery error.
    I would contact trading standards but not sure how to do this. this company is awful. Please do not use them. I hope Groupon will cease to trade with them too.
  • HelenMiddlemas
    Gardening Express & groupon
    Hi, The trading Standards dealing with their complaints is Essex Trading Standards

    Email: Trading.Standards at essex.gov.uk

    Also a great tool is Trust Pilot. I am presuming that you have been in touch with Groupon already. groupon will make you think that it is nothing to do with them. But at the end of the day, the bottom line is they sell you the voucher. trying contacting them via your account for them, and if they do not give you the response you want, leave a review for them on this


    They got in touch in under 24 hours, and refunded my payment. But you need to do it the correct way first.

    BUT, please email Trading Standards. i think this is the way most people are going these days with the complaints against them. And the more the better. i have a contact of Lisa for Trading Standards


    Good luck
    • kmmr
    • By kmmr 10th Jun 13, 8:19 PM
    • 1,360 Posts
    • 1,137 Thanks
    kmmr
    Hi,

    In the interests of balances, I thought I would include my experience with gardening world and Groupon. You all had me so worried.
    I ordered two fuschia trees, and they arrived in Friday. Took about a week from ordering to delivery, and they look healthy to me. Here are to two:




    I'll see how they go after a few weeks, but for the moment I'm pretty happy.

    Here is the ad:
    http://www.groupon.co.uk/deals/national-deal/Gardening-Express/21766217

    The trees clearly aren't at that stage yet, but there are lots of flowers about to bloom, they are a good size and look in good nick. I don't work for gardening world, I'm just a fairly satisfied customer (so far!).
  • nellie21feet
    The saga continues
    Groupon won't refund but has issued a request to Gardening Express
    to contact me to return the baskets to GE. When GE informs Groupon they have my baskets I will get a refund. I will have to return the product at my own expense.

    GE have been only contactable via a Facebook and after a chain of PMs now wish to send me replacement baskets of a higher quality to restore my faith in the company. They maintain the fault was in transit but the damage is to uniform to be a random travelling hiccup.

    Managed to get through to company on phone , only to be told company policy did not allow refunds. Requested to speak to CEO Chris Bonnet who left me an ansa phone message but only offering a replacement. I'm not convinced.
    Think I will contact trading standards mainly because of the amount of contradictions GE have made in our conversation.
    Very disappointed with Groupon. Popped a review on Trust pilot.
  • Gillybean4
    Gardening express
    Well if my experience is anything to go by, my order through groupon for 2 hibiscus trees is shocking! I received them ok but they nothing like they advertised. All the tops had been cut off so they could fit in the box and there are virtually no buds!
    Well done to anyone who gets a decent tree! It would be good to know if such trees are ever delivered by Gardening Express or if it merely a rumour! I would certainly call their description, misrepresentation and certainly feel that Groupon should stop promoting them if this is their usual standard!
  • HelenMiddlemas
    Groupon Hold Responsibility if purchased through Groupon!
    Hi, If you bought your plants from Gardening Express using a Groupon Voucher, then Groupon MUST be the one where you claim from.

    Put your complaint on to Trust Pilot must go through the Groupon Uk section. It is currently showing as 'Very Poor'.

    I did this and I got a response within a few hours. Groupon must be well aware now of all of the complaints, and they refunded my PayPal payment asap. But also contact Trading Standards.
  • Sunshine1997
    Warning - never buy from gardening express!
    I purchased via groupon after seeing what I thought was a good deal from gardening express and the plants looked lovely in the pictures.. The deal unfortunately was not a good one, so please shop around before purchasing and know that buying plants online, well especially from gardening express, is not a good option - they never looked like the pictures! I was very unhappy with the quality of the products from gardening express - I purchased a number of products and all were a joke.

    They delivered in good time but the plants were half dead and like twigs when they arrived. When I contacted them I was asked to send pictures - I did and they said they were as they expected them to be - I am unsure however of their definition of quality!

    I asked for a refund, but for the hassle it is worth and the additional expense to post them back it really was not cost effective for me to only get half the refund I should actually be entitled to for receiving damaged plants!

    The fuchsia trees were really not acceptable as I would never have purchased them looking like this, the quality is appalling. They said I should water and feed them for the plants to flourish, but they are not as described and I should not need to do this. I, as the customer do not 'expect' them to look like this. Again it is not worth the hassle and cost to send them back to only get half the refund I am actually due as a result of receiving appallingly poor quality plants.

    I will not be purchasing anything ever again from gardening express.

    I urge you to do your research on this company and make your own mind up as to whether or not purchasing from them is a good idea - they really are not worth the money.

    If they had faith in their product they would do free p&p on returns. Also I sadly found products after for less than half the price in my local garden centre that were absolutely beautiful - lesson learnt!
    Last edited by Sunshine1997; 08-06-2014 at 9:00 PM.
    • Munchbunch
    • By Munchbunch 2nd Jun 16, 11:01 PM
    • 19 Posts
    • 20 Thanks
    Munchbunch
    Good Experience
    Like CMMR, I purchased the two fushia trees via Groupon/Gardening Express & received them within a week. Both my trees were like those pictured by CMMR. They were healthy, full of buds & are doing well. I've also ordered & received two healthy sago palms, my sister had already bought these, I got them because I was impressed with hers. She's bought other items from them via Groupn/Gardening Express too & all have been good quality & healthy. She ordered 5 laurel trees which went astray between GE & the courier but after contacting the company these were replaced straight away. There was a bit of a variation in height of the plants but not enough to be a problem. Just wanted to say that not all experiences with them are negative or maybe we've both been exceedingly lucky!
    • Davesnave
    • By Davesnave 3rd Jun 16, 6:21 AM
    • 23,317 Posts
    • 88,903 Thanks
    Davesnave
    Just wanted to say that not all experiences with them are negative or maybe we've both been exceedingly lucky!
    Originally posted by Munchbunch
    Thre is a more recent thread than this:

    http://forums.moneysavingexpert.com/showthread.php?t=5460279

    If you go there, you can visit their premises, courtesy of Street View. Follow the road from their rear entrance to their front one and you'll maybe spot some of their staff.

    Then compare with their slick web site and make up your own mind.

    By the looks of things they are middle men, not growing all they sell. Mind you, neither do Thompson & Morgan or any of the other big players.

    I prefer to support nurseries that are 'proper' growers and which allow visits, but it's your money/your choice.
    'A society grows great when old men plant trees whose shade they'll never sit in.'
    • zolabud123
    • By zolabud123 5th Jan 17, 4:21 PM
    • 25 Posts
    • 8 Thanks
    zolabud123
    I have just come across this post after Googling Garden Express and have seen many people who are as unhappy as I am with the state of the plants,delivery etc.

    Is it worth getting in touch with someone about this as I happily bought from them,was unhappy and was told 'they will recover...'
    Not good enough.

    What can we do??
    Last edited by zolabud123; 05-01-2017 at 4:24 PM.
    • Davesnave
    • By Davesnave 9th Jan 17, 7:30 AM
    • 23,317 Posts
    • 88,903 Thanks
    Davesnave

    What can we do??
    Originally posted by zolabud123
    You Google mail order companies before you buy,

    Threads like this exist to help, but obviously, you go back to GE if they do fail to thrive. Some people claim this has worked.

    Further action may not be productive, so it's probably best put down to experience.
    Last edited by Davesnave; 09-01-2017 at 7:33 AM.
    'A society grows great when old men plant trees whose shade they'll never sit in.'
    • batman01
    • By batman01 2nd Feb 17, 6:45 PM
    • 1 Posts
    • 0 Thanks
    batman01
    Disgusting Company
    Awful company!

    Been emailing for weeks about a poorly received xmas tree, response times were slow and We feel they used avoidance tactics to try and avoid giving a refund.

    I informed the company I was prepared to leave bad reviews, share images of what we received and report them to trading standards and other governing bodies. I was dismissed and told it was my prerogative to do so! and that they do not repose to "treats or blackmail" Sp I left a bad review as expected!

    I left a one star review on Trust Pilot,.. TO my amazement I received a call fro the Managing director who started the conversation with " Why are you treating our company like a complete C%%t!!! wow... He was then aggressive and rude and swore at me several time and called me a bully and using threatening behaviour!!

    Avoid this company! you have been warned.
    • Davesnave
    • By Davesnave 10th Feb 17, 10:05 AM
    • 23,317 Posts
    • 88,903 Thanks
    Davesnave
    Avoid this company! you have been warned.
    Originally posted by batman01
    So were you.

    The info is here. All anyone needs to do is Google before parting with money.
    'A society grows great when old men plant trees whose shade they'll never sit in.'
    • jhlamerton
    • By jhlamerton 9th May 17, 8:56 PM
    • 4 Posts
    • 0 Thanks
    jhlamerton
    Wish I had Googled this company before buying through a Groupon deal. Plant arrived very poorly packaged in a totally squashed box. Upon opening there was a sad-looking, straggly plant with just a few leaves clinging on for dear life. I wasn't expecting a plant in a big pot, just one that was healthy. When reported to this company with photos, just received a bog standard reply saying the plant is as expected and should thrive ... five year guarantee, etc ... I can return at my own expense for a refund ... bla bla. No comment about the inadequate packaging. Lesson learnt - just will never buy from Gardening Express ever again. Wish I had read previous reviews prior to my purchase. Much better to see what you are buying from your local garden centre.
    • sbid
    • By sbid 17th May 17, 8:02 PM
    • 1 Posts
    • 0 Thanks
    sbid
    rip off gardening express
    JUST WANT MY MONEY BACK!!!

    My order took so long that it went past the date needed and had to go to a local plant center for the items I needed. I have tried to ring to cancel my order many times and cant get through. I couldn't believe that they said to cancel an order you have to write in for security reason. I spoke to the fair trading standards and they said there was no need for that and that an email is proof enough and so this is what I have done and heard nothing. I want a full refund immediately for order 600033275

    16/05/17I requested cancelled order and refund so what did they do they finally sent it out today against my request to cancel. This is the worst company I have ever dealt with DO NOT USE THIS COMPANY!!!!!
    Just seen another review on Gardeners corner where many others were complaining of the same problem , they are all having problems getting their money back if you dont believe me read them for your selves!!
    Last edited by sbid; 17-05-2017 at 8:08 PM.
    • SuperAl
    • By SuperAl 27th Jul 17, 7:28 AM
    • 1 Posts
    • 0 Thanks
    SuperAl
    Just a quick update on this thread for anyone thinking of using gardening express. Before you do have a quick look at them on trustpilot. Literally the worst online experience I have ever had. Cancelled after theee weeks of waiting. Never answer the phone. Ignore all e mails. Then a week later the plants turn up! Poorly packed and damaged. Still no proper response from GE. Eventually had to get my refund through chargeback via my bank. I reported them to trading standards as I just can't believe they are still trading.
    • Arnie91
    • By Arnie91 4th Aug 17, 8:12 AM
    • 14 Posts
    • 0 Thanks
    Arnie91
    hrough Groupon, Gardening Express were offering Japanese Maples, Peonies and Palms on offer. Out of 4 Maples, 3 exhibit nutrient burns on their tips, 2 of which have little to no foilage and the remaining few leaves are about to drop dead from necrosis. Out of 4 Peonies, 3 are virtually dead. None had any labeling as to the species of maple acer or peony. My palms were ordered on the 15th but have not been delivered. I can only assume that they are dead somewhere.

    Truely disappointed. As an experienced gardener im hoping to try and keep them going, but as the summer is drawing to the end, it's likely that most of the stock will die off. I was essentially sent very expensive twigs.

    I've sent a support message to GE via their website about the Palms, will give the Maples and Peonies a few more days to pick up otherwise I'll be chasing a refund through my bank and solicitors.

    *UPDATE* 03/09/16

    Gardening Express have replied back to my email regarding the missing palms. Hoping action is taken to either find or replace them.

    In the meantime, I've had avid horticultural expert have a look at my peonies that arrived. They are 100% affected by Powdery Mildew, which is a fungal infection bourne from humid and wet conditions. The best thing to do is treat them with horticultural oil or neem oil, and soap. Cut back all affected leaves and also look into taking preventative action with any other plants you may have as Mildew spreads via spores.
    See google for what Powdery Mildew looks like on the Paeonia variety of peonies

    UPDATE 07/01/2017
    Garden Express have tried to remove my review.
    I have forwarded the relevent correspondence to TrustPilot as Gardening Express act in a completely negligent manner and trying to get bad reviews removed. All of the plants died due to infection. I have also contacted trading standards.

    Security Code: 2F1F5710B3 Groupon code: 0050073P6W REF: 99364677 Garden Express customer service ticket #27480)

    Update 04/08/2017

    So my review was removed despite sending proof with screenshots of my account and order details. I can confirm that none of the plants ever made it over winter and most of them died of mould. Gardening Express will report your review and claim that you aren't a customer.
    Edit
    • Davesnave
    • By Davesnave 4th Aug 17, 8:49 AM
    • 23,317 Posts
    • 88,903 Thanks
    Davesnave
    Long story short, don't trust Trustpilot.

    Instead, trust MSE, which you should have reached by Googling the company you decided to trade with. That would probably have brought up this thread and the other Gardening Express one:

    http://forums.moneysavingexpert.com/showthread.php?t=5460279

    With all purchases of plants, my advice is don't buy by mail order from any 'nursery,' unless they have a physical presence which allows you to visit them, or in the case of small specialists, to pick up plants from the shows they attend.

    The end.
    'A society grows great when old men plant trees whose shade they'll never sit in.'
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