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  • FIRST POST
    • rosie383
    • By rosie383 25th Nov 08, 7:29 AM
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    rosie383
    08442 050505 charging too much!!!
    • #1
    • 25th Nov 08, 7:29 AM
    08442 050505 charging too much!!! 25th Nov 08 at 7:29 AM
    I was using 1899 for our home phone calls until recently, when they messed up my direct debit (but that's irrelevant).
    Using the UK callchecker, I was using 08442 050505, which says it costs 'only0.5p per minute'.
    I have just checked out my last bill, and they have charged me 10p per minute!!!!!!!
    Does anyone know what I can do about this? I have made some long calls on there, and my phone bill was about 30 more than normal.
Page 1
    • Heinz
    • By Heinz 25th Nov 08, 7:36 AM
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    Heinz
    • #2
    • 25th Nov 08, 7:36 AM
    • #2
    • 25th Nov 08, 7:36 AM
    Most cals providers charge a 7p call set-up fee these days. Are you sure you're not confusing that?

    0844 205 numbers are charge band g22 - which, from a BT line, is charged at 0.5p per minute.

    http://www.productsandservices.bt.com/consumer/consumerProducts/pdf/SpecialisedNos.pdf

    Who is your calls provider (we know Virgin charges extra for 0844 calls).

    BTW, it's your calls provider that charges you, not the company that runs the 0844 number.
    Last edited by Heinz; 25-11-2008 at 7:42 AM.
    Time has moved on (much quicker than it used to - or so it seems at my age) and my previous advice on residential telephony has been or is now gradually being overtaken by changes in the retail market. Hence, I have now deleted links to my previous 'pearls of wisdom'. I sincerely hope they helped save some of you money.
    • rosie383
    • By rosie383 25th Nov 08, 7:43 AM
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    rosie383
    • #3
    • 25th Nov 08, 7:43 AM
    • #3
    • 25th Nov 08, 7:43 AM
    So are you saying that even if they say they charge 0.5p, Virgin can charge whatever they like for the call?
    So what is the point of using a cheap call number, if you don't know what you will be charged until you get your bill?
    And it's not the connection fee..... I have one call on there, of about 20mins, charged at around 2.... there are longer ones unfortunately, but that is just off the top of my head.
    • rosie383
    • By rosie383 25th Nov 08, 8:09 AM
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    rosie383
    • #4
    • 25th Nov 08, 8:09 AM
    • #4
    • 25th Nov 08, 8:09 AM
    I have just spotted an older thread with much the same problem.
    You gave some good info on there, so I am now going to get Virgin on the phone and try to get a refund.
    • rosie383
    • By rosie383 25th Nov 08, 1:16 PM
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    rosie383
    • #5
    • 25th Nov 08, 1:16 PM
    • #5
    • 25th Nov 08, 1:16 PM
    Just another wee point.........how do I find a number which I can use from my Virgin phone, that will cost exactly what they say?
    When I have gone on to the website for 08442050505, they state that call charges from Virgin are 0.5p/min.
    Who can I trust?
    • Heinz
    • By Heinz 25th Nov 08, 1:27 PM
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    Heinz
    • #6
    • 25th Nov 08, 1:27 PM
    • #6
    • 25th Nov 08, 1:27 PM
    I hear Virgin have recently doubled some of their call charges.

    I posted above BT's Specialised Numbers Price List - and that shows what those using BT to call will pay. Only BT has to charge those amounts and, as you have found out, other providers can charge what they like.

    Don't Virgin publish a similar list?
    Last edited by Heinz; 26-11-2008 at 8:46 AM.
    Time has moved on (much quicker than it used to - or so it seems at my age) and my previous advice on residential telephony has been or is now gradually being overtaken by changes in the retail market. Hence, I have now deleted links to my previous 'pearls of wisdom'. I sincerely hope they helped save some of you money.
    • billsavings
    • By billsavings 26th Nov 08, 1:06 AM
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    billsavings
    • #7
    • 26th Nov 08, 1:06 AM
    • #7
    • 26th Nov 08, 1:06 AM
    See:http://allyours.virginmedia.com/pdf/001364%20Residential%20tariffs.pdf?oct08

    08442050505. PG22 7p connection. 1p a minute.
    • rosie383
    • By rosie383 4th Dec 08, 8:21 AM
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    rosie383
    • #8
    • 4th Dec 08, 8:21 AM
    • #8
    • 4th Dec 08, 8:21 AM
    Thank you for this info.
    • rosie383
    • By rosie383 6th Dec 08, 10:49 AM
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    rosie383
    • #9
    • 6th Dec 08, 10:49 AM
    • #9
    • 6th Dec 08, 10:49 AM
    Sorry, another question.
    How do you know what charge band the calls come under? I was on the 0.5p site, and I can't find it anywhere. I know you say it should be pg22, where did you get this please?
    I need this info before I go to Virgin to ask for a refund.
    • Heinz
    • By Heinz 6th Dec 08, 11:05 AM
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    Heinz
    How do you know what charge band the calls come under? I was on the 0.5p site, and I can't find it anywhere. I know you say it should be pg22, where did you get this please?
    I need this info before I go to Virgin to ask for a refund.
    Originally posted by rosie383
    The BT publication, "The price of calls to Specialised Numbers from BT Fixed Lines" details which numbers are in which charging bands and other providers (like Virgin) get the charging bands from that - and then apply their own prices (as you have found out, that is double BT's prices in some cases in the case of Virgin).
    Last edited by Heinz; 06-12-2008 at 11:07 AM.
    Time has moved on (much quicker than it used to - or so it seems at my age) and my previous advice on residential telephony has been or is now gradually being overtaken by changes in the retail market. Hence, I have now deleted links to my previous 'pearls of wisdom'. I sincerely hope they helped save some of you money.
    • rosie383
    • By rosie383 6th Dec 08, 1:07 PM
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    rosie383
    Thanks. I've had a look at that and it says p22, if I've seen that right. Not pg22.
    Mind you, the writing is tiny and I've neither the knowledge or the time to magnify it!
    • rosie383
    • By rosie383 6th Dec 08, 1:09 PM
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    rosie383
    Sorry. I just looked at the Virgin site, and p22 is what I need. Thank you once again. I'm really impressed how you know where to go to find all these sites. Bless you.
  • BexTech
    Just another wee point.........how do I find a number which I can use from my Virgin phone, that will cost exactly what they say?
    When I have gone on to the website for 08442050505, they state that call charges from Virgin are 0.5p/min.
    Who can I trust?
    Originally posted by rosie383

    Virgin have been increasing the prices to some numbers, Virgin have admitted they are using the phone service to subsidise other parts of the business and see it as a cash cow.

    There are no controls on other providers other than BT for what they charge for such numbers, hence when you see adverts on TV or in magazines etc, it tells you the cost of calling from a BT line and that other networks are likely to be dearer.
    It's PAC not PAC Code, it's MAC not MAC Code, it's PIN not PIN Number, it's ATM not ATM Machine, it's LCD not LCD Display, it's DVD not DVD disc... It's no one not noone, It's a lot not alot, It's got not gotten... Panini is the plural of panino - there is no S!!
    (OK my English isn't great, the sciences, maths & IT are my strong points!)
    • billsavings
    • By billsavings 14th Dec 08, 3:51 AM
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    billsavings
    Thanks. I've had a look at that and it says p22, if I've seen that right. Not pg22.
    Mind you, the writing is tiny and I've neither the knowledge or the time to magnify it!
    Originally posted by rosie383
    No on page 15 of 16 your find its clearly PG22 if you enlarge it.
    • rosie383
    • By rosie383 1st Jan 09, 4:23 PM
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    rosie383
    Thank you billsavings.
    Has anyone got an idea of what number I CAN use with a Virgin phone at a cheap rate for national calls?
    I am scared to use any of the ones on the UK callchecker, as I won't know the charge until I get the bill in a month!
    • billsavings
    • By billsavings 2nd Jan 09, 2:01 AM
    • 1,901 Posts
    • 748 Thanks
    billsavings
    Thank you billsavings.
    Has anyone got an idea of what number I CAN use with a Virgin phone at a cheap rate for national calls?
    I am scared to use any of the ones on the UK callchecker, as I won't know the charge until I get the bill in a month!
    Originally posted by rosie383
    Open an account with 18185 and use their 0808 Freephone Access Number from VM. See : http://www.18185.co.uk/mobilerates.php

    Uk calls will cost 4p connection and 1p a minute.(All payable to 18185). VM dont charge for 0808 freephone call.

    Might be better for your Intl Calls as well.

    You can check the call costs online as you go along.
    • rosie383
    • By rosie383 7th Jan 09, 11:23 AM
    • 4,492 Posts
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    rosie383
    Thanks billsavings.
    We did have an account with 1899 for months, then a direct debit wasn't taken properly and I can't get it sorted.
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