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08442 050505 charging too much!!!
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# 1
rosie383
Old 25-11-2008, 7:29 AM
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Default 08442 050505 charging too much!!!

I was using 1899 for our home phone calls until recently, when they messed up my direct debit (but that's irrelevant).
Using the UK callchecker, I was using 08442 050505, which says it costs 'only0.5p per minute'.
I have just checked out my last bill, and they have charged me 10p per minute!!!!!!!
Does anyone know what I can do about this? I have made some long calls on there, and my phone bill was about £30 more than normal.
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# 2
Heinz
Old 25-11-2008, 7:36 AM
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Most cals providers charge a 7p call set-up fee these days. Are you sure you're not confusing that?

0844 205 numbers are charge band g22 - which, from a BT line, is charged at 0.5p per minute.

http://www.productsandservices.bt.co...ialisedNos.pdf

Who is your calls provider (we know Virgin charges extra for 0844 calls).

BTW, it's your calls provider that charges you, not the company that runs the 0844 number.
Much of the advice on residential telephony I have given over the past 9 years or so is now gradually being overtaken by changes in the retail market. Hence, I have now deleted links to my previous 'pearls of wisdom'. I sincerely hope they helped save some of you money.
I will continue to help with Orchid programming whenever possible.

Last edited by Heinz; 25-11-2008 at 7:42 AM.
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# 3
rosie383
Old 25-11-2008, 7:43 AM
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So are you saying that even if they say they charge 0.5p, Virgin can charge whatever they like for the call?
So what is the point of using a cheap call number, if you don't know what you will be charged until you get your bill?
And it's not the connection fee..... I have one call on there, of about 20mins, charged at around £2.... there are longer ones unfortunately, but that is just off the top of my head.
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# 4
rosie383
Old 25-11-2008, 8:09 AM
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I have just spotted an older thread with much the same problem.
You gave some good info on there, so I am now going to get Virgin on the phone and try to get a refund.
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# 5
rosie383
Old 25-11-2008, 1:16 PM
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Just another wee point.........how do I find a number which I can use from my Virgin phone, that will cost exactly what they say?
When I have gone on to the website for 08442050505, they state that call charges from Virgin are 0.5p/min.
Who can I trust?
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# 6
Heinz
Old 25-11-2008, 1:27 PM
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I hear Virgin have recently doubled some of their call charges.

I posted above BT's Specialised Numbers Price List - and that shows what those using BT to call will pay. Only BT has to charge those amounts and, as you have found out, other providers can charge what they like.

Don't Virgin publish a similar list?
Much of the advice on residential telephony I have given over the past 9 years or so is now gradually being overtaken by changes in the retail market. Hence, I have now deleted links to my previous 'pearls of wisdom'. I sincerely hope they helped save some of you money.
I will continue to help with Orchid programming whenever possible.

Last edited by Heinz; 26-11-2008 at 8:46 AM.
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# 7
billsavings
Old 26-11-2008, 1:06 AM
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See:http://allyours.virginmedia.com/pdf/...iffs.pdf?oct08

08442050505. PG22 7p connection. 1p a minute.
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# 8
rosie383
Old 04-12-2008, 8:21 AM
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Thank you for this info.
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# 9
rosie383
Old 06-12-2008, 10:49 AM
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Sorry, another question.
How do you know what charge band the calls come under? I was on the 0.5p site, and I can't find it anywhere. I know you say it should be pg22, where did you get this please?
I need this info before I go to Virgin to ask for a refund.
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# 10
Heinz
Old 06-12-2008, 11:05 AM
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Quote:
Originally Posted by rosie383 View Post
How do you know what charge band the calls come under? I was on the 0.5p site, and I can't find it anywhere. I know you say it should be pg22, where did you get this please?
I need this info before I go to Virgin to ask for a refund.
The BT publication, "The price of calls to Specialised Numbers from BT Fixed Lines" details which numbers are in which charging bands and other providers (like Virgin) get the charging bands from that - and then apply their own prices (as you have found out, that is double BT's prices in some cases in the case of Virgin).
Much of the advice on residential telephony I have given over the past 9 years or so is now gradually being overtaken by changes in the retail market. Hence, I have now deleted links to my previous 'pearls of wisdom'. I sincerely hope they helped save some of you money.
I will continue to help with Orchid programming whenever possible.

Last edited by Heinz; 06-12-2008 at 11:07 AM.
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# 11
rosie383
Old 06-12-2008, 1:07 PM
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Thanks. I've had a look at that and it says p22, if I've seen that right. Not pg22.
Mind you, the writing is tiny and I've neither the knowledge or the time to magnify it!
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# 12
rosie383
Old 06-12-2008, 1:09 PM
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Sorry. I just looked at the Virgin site, and p22 is what I need. Thank you once again. I'm really impressed how you know where to go to find all these sites. Bless you.
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# 13
BexTech
Old 14-12-2008, 1:37 AM
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Quote:
Originally Posted by rosie383 View Post
Just another wee point.........how do I find a number which I can use from my Virgin phone, that will cost exactly what they say?
When I have gone on to the website for 08442050505, they state that call charges from Virgin are 0.5p/min.
Who can I trust?

Virgin have been increasing the prices to some numbers, Virgin have admitted they are using the phone service to subsidise other parts of the business and see it as a cash cow.

There are no controls on other providers other than BT for what they charge for such numbers, hence when you see adverts on TV or in magazines etc, it tells you the cost of calling from a BT line and that other networks are likely to be dearer.
It's PAC not PAC Code, it's MAC not MAC Code, it's PIN not PIN Number, it's ATM not ATM Machine, it's LCD not LCD Display, it's DVD not DVD disc... It's no one not noone, It's a lot not alot, It's got not gotten... Panini is the plural of panino - there is no S!!
(OK my English isn't great, the sciences, maths & IT are my strong points!)
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# 14
billsavings
Old 14-12-2008, 3:51 AM
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Quote:
Originally Posted by rosie383 View Post
Thanks. I've had a look at that and it says p22, if I've seen that right. Not pg22.
Mind you, the writing is tiny and I've neither the knowledge or the time to magnify it!
No on page 15 of 16 your find its clearly PG22 if you enlarge it.
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# 15
rosie383
Old 01-01-2009, 4:23 PM
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Thank you billsavings.
Has anyone got an idea of what number I CAN use with a Virgin phone at a cheap rate for national calls?
I am scared to use any of the ones on the UK callchecker, as I won't know the charge until I get the bill in a month!
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# 16
billsavings
Old 02-01-2009, 2:01 AM
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Quote:
Originally Posted by rosie383 View Post
Thank you billsavings.
Has anyone got an idea of what number I CAN use with a Virgin phone at a cheap rate for national calls?
I am scared to use any of the ones on the UK callchecker, as I won't know the charge until I get the bill in a month!
Open an account with 18185 and use their 0808 Freephone Access Number from VM. See : http://www.18185.co.uk/mobilerates.php

Uk calls will cost 4p connection and 1p a minute.(All payable to 18185). VM dont charge for 0808 freephone call.

Might be better for your Intl Calls as well.

You can check the call costs online as you go along.
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# 17
rosie383
Old 07-01-2009, 11:23 AM
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Thanks billsavings.
We did have an account with 1899 for months, then a direct debit wasn't taken properly and I can't get it sorted.
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