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  • FIRST POST
    • Former MSE Wendy
    • By Former MSE Wendy 29th Oct 08, 1:09 PM
    • 868Posts
    • 1,782Thanks
    Former MSE Wendy
    PPI Reclaiming discussion Part III
    • #1
    • 29th Oct 08, 1:09 PM
    PPI Reclaiming discussion Part III 29th Oct 08 at 1:09 PM

    This thread is for discussing the PPI Reclaiming article.


    This is Part III of the discussion, as the last one was so long.
    Read Part one and Part two


    To discuss or ask a question about this article: click post reply

    To read about non FOS claims read this thread


    Report and read success stories in this thread
Page 1
    • di3004
    • By di3004 29th Oct 08, 1:16 PM
    • 42,529 Posts
    • 56,679 Thanks
    di3004
    • #2
    • 29th Oct 08, 1:16 PM
    • #2
    • 29th Oct 08, 1:16 PM
    Thank you Wendy.
    The one and only "Dizzy Di"
  • Bellio
    • #3
    • 29th Oct 08, 1:19 PM
    • #3
    • 29th Oct 08, 1:19 PM
    HELP ME !!! Ok here goes , a little long winded but these things seems to be. Took out a loan with 1st Plus in 2006. I got the PPI as it was a large amount adn you never know whats round the corner. However we moved house a year later and were able to pay off the loan. However I owed more than I took out and never got any money back for the PPI. They said it was because I paid for it up fronr, which I did cos it states that on the agreement. Surley this is not right. I wrote a letter to them sayin using one of the templates on here and they wrote back rather snottily , using quotes from the original call and saying that we agreed to this PPI. Yes we did but not to them taking the whloe lot anyway if we paid the load back early. Dont know what to do now, can anyone help ??
  • Bellio
    • #4
    • 29th Oct 08, 1:21 PM
    • #4
    • 29th Oct 08, 1:21 PM
    Excuse the spelling and grammer , trying to type to fast me thinks.....
  • maxdp
    • #5
    • 29th Oct 08, 1:21 PM
    • #5
    • 29th Oct 08, 1:21 PM
    HELP ME !!! Ok here goes , a little long winded but these things seems to be. Took out a loan with 1st Plus in 2006. I got the PPI as it was a large amount adn you never know whats round the corner. However we moved house a year later and were able to pay off the loan. However I owed more than I took out and never got any money back for the PPI. They said it was because I paid for it up fronr, which I did cos it states that on the agreement. Surley this is not right. I wrote a letter to them sayin using one of the templates on here and they wrote back rather snottily , using quotes from the original call and saying that we agreed to this PPI. Yes we did but not to them taking the whloe lot anyway if we paid the load back early. Dont know what to do now, can anyone help ??
    Originally posted by Bellio
    Hi as you cannot go for mis-sold PPI because you understood what you were taking out you could perhaps write to the insurance provider about unfair settlement terms.

    Am sure Marshallka will explain more
  • maxdp
    • #6
    • 29th Oct 08, 1:22 PM
    • #6
    • 29th Oct 08, 1:22 PM
    Hi all. Part 3 now then
    • di3004
    • By di3004 29th Oct 08, 1:26 PM
    • 42,529 Posts
    • 56,679 Thanks
    di3004
    • #7
    • 29th Oct 08, 1:26 PM
    • #7
    • 29th Oct 08, 1:26 PM
    HELP ME !!! Ok here goes , a little long winded but these things seems to be. Took out a loan with 1st Plus in 2006. I got the PPI as it was a large amount adn you never know whats round the corner. However we moved house a year later and were able to pay off the loan. However I owed more than I took out and never got any money back for the PPI. They said it was because I paid for it up fronr, which I did cos it states that on the agreement. Surley this is not right. I wrote a letter to them sayin using one of the templates on here and they wrote back rather snottily , using quotes from the original call and saying that we agreed to this PPI. Yes we did but not to them taking the whloe lot anyway if we paid the load back early. Dont know what to do now, can anyone help ??
    Originally posted by Bellio

    Hi there a Welcome.

    They are fobbing you off hun with one of their standard fob off templates.

    Do not worry, if that was the first letter you sent and the first response, write back to them and request them to reconsider your complaint as you feel you were not treated fairly on this matter.

    Tell them if they do not overturn their decision you will not hesitate to take your complaint to the financial ombudsman service in order for them to investigate this further with the evidence you have.

    Now on a separate letter request a copy of a written breakdown for your loan and ppi, this can be used as evidence also for the FOS.

    As you know post by recorded delivery.
    They should no provide you with the final response, and if still unsuccessful, it can then go to the FOS.

    Others here have experience with First Plus, also named as barclays first plus now.

    There are further steps we can take yet.

    Plese let us know the outcome of this in order to take this to the next step, thanks hun and good luck!

    Di.

    Editing to come back in lol, thanks Maxdp, my puter is rather slow and I did not realise you had already posted.

    I forgot to ask Bellio, who sold you this loan, if you feel you were mis sold it would be the broker who arranged this, and there is a bit of an issue at the moment with who to deal with regarding an unfair rebate, but like what Maxdp says, Marshallka will confirm this.
    Last edited by di3004; 29-10-2008 at 1:31 PM.
    The one and only "Dizzy Di"
  • Bellio
    • #8
    • 29th Oct 08, 1:31 PM
    • #8
    • 29th Oct 08, 1:31 PM
    Thank you Di for that, I willl get on to it straight away. I know its not right but they just seem to think they know everything and you just go along with it.
  • marshallka
    • #9
    • 29th Oct 08, 1:31 PM
    • #9
    • 29th Oct 08, 1:31 PM
    Hi as you cannot go for mis-sold PPI because you understood what you were taking out you could perhaps write to the insurance provider about unfair settlement terms.

    Am sure Marshallka will explain more
    Originally posted by maxdp
    I'm still waiting for the Ombudsman to explain more...
    • di3004
    • By di3004 29th Oct 08, 1:32 PM
    • 42,529 Posts
    • 56,679 Thanks
    di3004
    Hi all. Part 3 now then
    Originally posted by maxdp

    Hi there hunni, yes it seems we run out of pages on part ll lol..... .
    The one and only "Dizzy Di"
  • marshallka
    Hi there a Welcome.

    They are fobbing you off hun with one of their standard fob off templates.

    Do not worry, if that was the first letter you sent and the first response, write back to them and request them to reconsider your complaint as you feel you were not treated fairly on this matter.

    Tell them if they do not overturn their decision you will not hesitate to take your complaint to the financial ombudsman service in order for them to investigate this further with the evidence you have.

    Now on a separate letter request a copy of a written breakdown for your loan and ppi, this can be used as evidence also for the FOS.

    As you know post by recorded delivery.
    They should no provide you with the final response, and if still unsuccessful, it can then go to the FOS.

    Others here have experience with First Plus, also named as barclays first plus now.

    There are further steps we can take yet.

    Plese let us know the outcome of this in order to take this to the next step, thanks hun and good luck!

    Di.

    Editing to come back in lol, thanks Maxdp, my puter is rather slow and I did not realise you had already posted.

    I forgot to ask Bellio, who sold you this loan, if you feel you were mis sold it would be the broker who arranged this, and there is a bit of an issue at the moment with who to deal with regarding an unfair rebate, but like what Maxdp says, Marshallka will confirm this.
    Originally posted by di3004
    Di, if this is for unfair rebate then its the rebate that is in the terms of the PPI policy and that I was told goes to the insurers and not the lender..

    Unless the PPI was an advised sale in that Firstplus told me the other day that the term of using this method to take allyour PPI would have been advised by the broker at the time of purchase...
    Last edited by marshallka; 29-10-2008 at 1:35 PM.
  • marshallka
    1. Unfair rebate of PPI policy against Firstplus I was told that the complaint needed to go to the insurer... not the lender or broker...

    Proof of email here from the Ombudsman
    Whilst I appreciate that your policy was sold by Firstplus in January 2000, and issues relating to rebate payments should be directed to the insurance company who underwrote the policy. I therefore suggest that you initially contact the insurance company as they provided the rebate, in order to raise your concerns with it. Details of the insurance company should be stated in your policy booklet.


    On the basis that Firstplus are not responsible for the unfair rebate issues relating to your PPI policy, it would be inappropriate for me to investigate a complaint against it, and for that reason I will move to close the complaint unless I hear from you with any further comments that you feel would make a significant difference to the outcome by 6 November 2008.




    2. When I called Firstplus about the insurer and told them my complaint they said it was the broker I need to complain to as the broker explained the details of the policy.

    3. No further issues with the broker as the broker stated that the sale was non advised.

    4. If the term is unfair about the rebate then it is upheld does that not then make the whole agreement unfair as the agreement incorporated a PPI policy that had a seperate agreement drawn on the basis from the policy terms.
    Last edited by marshallka; 29-10-2008 at 1:41 PM.
    • di3004
    • By di3004 29th Oct 08, 1:37 PM
    • 42,529 Posts
    • 56,679 Thanks
    di3004
    Thank you Di for that, I willl get on to it straight away. I know its not right but they just seem to think they know everything and you just go along with it.
    Originally posted by Bellio

    My guess is, if it were FP who you settled this with, as it seems they were under jurisdiction when you taken out the loan and settled the loan, in other words covered by the FSA in order for the financial ombudsman (FOS) to be able to look at this if it gets to this stage, then if its these who provide you with the written settlement of calculations, then its these that were unfair, but at this present time the FOS have stated that some cases have to be dealt with by the actual insurers themselves, who should be addressed on your paperwork somewhere.

    So yes, get a written calculation settlement from them, this can still be used as evidence to back your case for the FOS.

    Good luck.
    The one and only "Dizzy Di"
    • di3004
    • By di3004 29th Oct 08, 1:39 PM
    • 42,529 Posts
    • 56,679 Thanks
    di3004
    I'm still waiting for the Ombudsman to explain more...
    Originally posted by marshallka
    So your still waiting for written correspondence on this then hun ?:confused:
    The one and only "Dizzy Di"
  • Bellio
    Ok, I think what I need to do here then is get a complete breakdown of my account and the settlement of the whole thing. It should then tell me what PPI if any was refunded. I will then move on to the insurers if that's the case.

    Thanks Guys.
  • marshallka
    Ok, I think what I need to do here then is get a complete breakdown of my account and the settlement of the whole thing. It should then tell me what PPI if any was refunded. I will then move on to the insurers if that's the case.

    Thanks Guys.
    Originally posted by Bellio
    See my post above with details from the adjudicator of my complaint.
    • di3004
    • By di3004 29th Oct 08, 1:42 PM
    • 42,529 Posts
    • 56,679 Thanks
    di3004
    1. Unfair rebate of PPI policy against Firstplus I was told that the complaint needed to go to the insurer... not the lender or broker...

    Proof of email here from the Ombudsman
    Whilst I appreciate that your policy was sold by Firstplus in January 2000, and issues relating to rebate payments should be directed to the insurance company who underwrote the policy. I therefore suggest that you initially contact the insurance company as they provided the rebate, in order to raise your concerns with it. Details of the insurance company should be stated in your policy booklet.


    On the basis that Firstplus are not responsible for the unfair rebate issues relating to your PPI policy, it would be inappropriate for me to investigate a complaint against it, and for that reason I will move to close the complaint unless I hear from you with any further comments that you feel would make a significant difference to the outcome by 6 November 2008.




    2. When I called Firstplus about the insurer and told them my complaint they said it was the broker I need to complain to as the broker explained the details of the policy.

    3. No further issues with the broker as the broker stated that the sale was non advised.

    4. If the term is unfair about the rebate then it is upheld does that not then make the whole agreement unfair as the agreement incorporated a PPI policy that had a seperate agreement drawn on the basis from the policy terms.
    Originally posted by marshallka

    It maybe worth Bellio to write to both companies then, the Insurer and the Lender, just to save on time with this?
    Just to be safe.
    The one and only "Dizzy Di"
  • Bellio
    Aggghhhh tearing my hair out already, they just dont like giving us our monies back do they !!
    • di3004
    • By di3004 29th Oct 08, 1:48 PM
    • 42,529 Posts
    • 56,679 Thanks
    di3004
    Aggghhhh tearing my hair out already, they just dont like giving us our monies back do they !!
    Originally posted by Bellio

    Yes its very frustrating.

    So to save time, write to both.

    And yes request for written calcs.

    Marshallka has not had a good time with these herself (FP), and pushed from pillar to post, so this way writing to them both you will soon know who is responsible.
    The one and only "Dizzy Di"
    • di3004
    • By di3004 29th Oct 08, 1:50 PM
    • 42,529 Posts
    • 56,679 Thanks
    di3004
    Found this, some info on CCA 1974.

    http://www.johnantell.co.uk/CCA1974.htm
    The one and only "Dizzy Di"
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