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    • Tessavanweelie
    • By Tessavanweelie 18th Oct 16, 8:43 PM
    • 1 Posts
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    Tessavanweelie
    Did not make a booking in Portugal due to the fact that they refuse to tell you if you buy a Platinum coverage, in which circumstances they will charge the 1000€ deposit on your credit card! So it doesn't matter which coverage you choose, the always claim a min deposit of 1000€! They rely on 3rd car partners who will charge damage if they see fit. And because there is no clear policy regarding damage, this is a very tricky and doubtful way of working. Took me 4 days and 5 emails, and still not 1 answer regarding which kind of damages are being charged with a Platinum coverage. On their site they hand out `presents`, but these are not presents, I asked them but it is pure nonsense. Did not trust them at all and booked at one of their competitors.
    • drtco
    • By drtco 28th Oct 16, 2:30 PM
    • 4 Posts
    • 0 Thanks
    drtco
    I took out a car rental and PLATINUM insurance with Atlas Choice in August for a weeks rental in Sicily. Collected the car drove for 3 hours into central Sicily and broke down. The car would not start and the diagnostics determined a dead battery. Called Atlas Choice who after an hour had arranged a garage to pick up car and solve problem. Garage towed to garage location and called to confirm replacement. Then it all went haywire, we were told the car had to go back to Palermo (3-4 hrs) and a replacement would be sent. The garage said that a battery would cost €70 + fitting, but NO they wanted the car back. Meanwhile we had cancelled an appointment as we were far too late and realised we could not even reach the hotel at this rate. I was then told that if I bought the battery I could claim back from the insurance. So this I did. Off we went and no problems for the rest of the holiday. Once I returned to UK contacted Atlas Choice to 'at least' get my battery money back let alone all the telephone calls and inconvenience caused, I don't know how may emails I have saying they are attending to it, but NOTHING, now they don't even reply to the email, just a generic 'email received'. This company really is unprofessional, devious and in my view should not trade. You cannot treat customers like this especially when I took out your most expensive (PLATINIUM) insurance plan, this insurance means NOTHING, so my advice to others is stay well away.
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