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Avoiding Sky TV's Call-Out Charge
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# 1
Captain_Watty
Old 12-09-2008, 10:59 AM
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Default Avoiding Sky TV's Call-Out Charge

If you have a fault with a Sky TV box or dish that's out of guarantee and call Sky's technical helpline, they will charge you 65 for an engineer to visit, or try and sell you a maintenance contract.

However, we discovered this week that if you ring Sky customer services to cancel your subscription and give poor reception as the reason, they will offer to waive the fee and send an engineer free of charge!

Thought this was worth sharing.
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# 2
ormus
Old 12-09-2008, 11:01 AM
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its better to cancel sky completely and save a whole load of dosh.
Get some gorm.
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# 3
aylesby
Old 12-09-2008, 11:03 AM
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You are both right
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# 4
Margaret54
Old 12-09-2008, 12:36 PM
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Hi yes they are very expensive indeed we feel. we were charged 65 last year and our son was almost finished his training with them, and the lad who was out with us said that the charge was wild. My son heard a lot of people saying about the charges and were not happy at all with it. I know we would save a lot of money each year if we were rid of sky, but my husband and son love the sports etc so it stays. If it were only me here it would def. go I love some of the channels though, but I think Sky's charges are outrageous and they are not the easiest either to phone up and you are for ages on the line to them if there is a need to ring. I think also that they are rubbish at customer services. It is all about money it seems to the company.
Do a little kindness every day.
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# 5
dursley.donkey
Old 13-09-2008, 12:17 AM
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Fit a heat sink to your sky box to increase the life of it. I fitted one of these years ago and never had any need to call out Sky (I just fitted the heatsink, not the fan)
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# 6
richardc1983
Old 13-09-2008, 12:54 AM
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link does not work
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# 7
dursley.donkey
Old 13-09-2008, 2:16 PM
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Yes, it kept killing my link. The company is called "satcure" - you'll have to google them. You might find the product from other suppliers too, but £10 to double the life of your sky box isn't bad.
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# 8
baldelectrician
Old 13-09-2008, 2:31 PM
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They will repair it free, but I don't need that now as I cancelled last month.

My last direct debit was 0.73, and it is now cancelled.
baldly going on...
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# 9
HGLTsuperstar
Old 13-09-2008, 2:33 PM
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The installation man when we had our Sky+ fitted told us the same tip - obviously tied into 12/12 contract but box covered by the warranty for that time anyway - after that threaten to leave and you can call the shots.
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# 10
Moneymaker
Old 13-09-2008, 8:28 PM
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Quote:
Originally Posted by Captain_Watty View Post
owever, we discovered this week that if you ring Sky customer services to cancel your subscription and give poor reception as the reason, they will offer to waive the fee and send an engineer free of charge!
On the face of it, this looks good. However, it costs money to pay for an installer to drive to your house and back. There's fuel, maintenance, wages, nat insurance. pension and a host of other costs. Somebody has to pay and it ends up added to everyone else's subscription, which goes up year after year.

On that basis, this kind of blackmail isn't doing anyone a favour.
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# 11
jfisher20
Old 16-09-2008, 8:31 AM
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Quote:
Originally Posted by Moneymaker View Post
On the face of it, this looks good. However, it costs money to pay for an installer to drive to your house and back. There's fuel, maintenance, wages, nat insurance. pension and a host of other costs. Somebody has to pay and it ends up added to everyone else's subscription, which goes up year after year.

On that basis, this kind of blackmail isn't doing anyone a favour.
There again though the cost of telephoning Sky and the cut they get should be enough recompense
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# 12
HGLTsuperstar
Old 16-09-2008, 1:47 PM
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Sky raise their fees by 1 each September regardless.
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# 13
Clive Woody
Old 16-09-2008, 2:35 PM
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Quote:
Originally Posted by Moneymaker View Post
On the face of it, this looks good. However, it costs money to pay for an installer to drive to your house and back. There's fuel, maintenance, wages, nat insurance. pension and a host of other costs. Somebody has to pay and it ends up added to everyone else's subscription, which goes up year after year.

On that basis, this kind of blackmail isn't doing anyone a favour.
Perhaps SKY could cut back on the millions it throws at soccer every year for the TV rights.

Rugby Union - The Greatest Game
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# 14
ukjoel
Old 16-09-2008, 3:55 PM
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Default Sky

Sky give u a free dish and box if u commit to spending 20-70 quid a month with them on their programmes. Therefore as the content is already paid for and bought and costs them the same to beam out to 1 person or a million people you are effectively paying 240 - 840 a year for the box and dish.

Mine had broken 3 times and the minute the indian call centre transfer you to cancellations the first thing they ask is is there anything we can do to keep you at Sky.

Answer every time is fix box for free.

Guess what - everytime they did and last time free upgrade to sky plus was asked for as well and I got it. If I had an HDTV I would ask for that too.
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