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  • FIRST POST
    • garyclay
    • By garyclay 22nd Oct 05, 9:24 AM
    • 186Posts
    • 125Thanks
    garyclay
    Brabantia
    • #1
    • 22nd Oct 05, 9:24 AM
    Brabantia 22nd Oct 05 at 9:24 AM
    We've had a 50l silver dustbin from Brabantia for 5 years. A couple of years ago the catch went. I contacted Brabantia and they sent a new catch with instructions next day.

    The catch went again recently but this time it had sheared off the bin itself and so couldn't be replaced(I'm a bit heavy handed!).

    I contacted Brabantia, they took a few details and told me they would send a whole new lid section and it would arrive within 28 days.

    Three days later we had a knock at the door and there was my new lid!

    Whats more the customer services told me that the bin is covered FOR LIFE so should I need anything else just give them a call.

    My mum thought I was crazy when we spent 80-90 quid on a kitchen bin!

    She's got one herself now!!!!!

    Official MoneySavingExpert.com Insert:


    Go to the Brabantia website, click on "order a service part", then click the link to the part that you need replaced and change the radial button to "Guarantee: you want to claim a free service part under guarantee". Fill in the relevant details and be prepared to send the part, eg bin lid, to them if Brabantia asks for it.

    This Forum Tip was included in MoneySavingExpert's weekly email

    Don't miss out on new deals, loopholes, and vouchers

    Last edited by Former MSE Penelope; 21-12-2010 at 12:13 PM.
Page 1
    • Bennifred
    • By Bennifred 22nd Oct 05, 2:41 PM
    • 3,872 Posts
    • 7,929 Thanks
    Bennifred
    • #2
    • 22nd Oct 05, 2:41 PM
    • #2
    • 22nd Oct 05, 2:41 PM
    Wow, that is excellent service! Do you know if the guarantee for life is on other Brabantia products, too? I have a bin, rotary clothes line, ironing board etc of theirs - it would be fantastic to think they are guaranteed! Or failing that - could you give the customer service number you used, please?
    [
    • garyclay
    • By garyclay 22nd Oct 05, 8:26 PM
    • 186 Posts
    • 125 Thanks
    garyclay
    • #3
    • 22nd Oct 05, 8:26 PM
    • #3
    • 22nd Oct 05, 8:26 PM
    No sorry can't find the number at the moment DOH!. Will dig it out!

    The lady said the gaurantee is OFFICIALY 5 or 10 years but they basicaly honour every claim! Damn fine of them.


    I'll find the number for you!
    • sarahg1969
    • By sarahg1969 22nd Oct 05, 11:43 PM
    • 6,434 Posts
    • 10,822 Thanks
    sarahg1969
    • #4
    • 22nd Oct 05, 11:43 PM
    • #4
    • 22nd Oct 05, 11:43 PM
    That is fantastic service.

    We went out and bought a whole new Brabantia bin when the catch sheared off on ours (and couldn't be replaced).

    Sarah
    • JoBatch80
    • By JoBatch80 23rd Oct 05, 8:37 AM
    • 2,131 Posts
    • 2,537 Thanks
    JoBatch80
    • #5
    • 23rd Oct 05, 8:37 AM
    • #5
    • 23rd Oct 05, 8:37 AM
    Ive been looking for a bin - and you just sold me on a brabantia one, I was originally deliberating whether I should spend that much but if they look after their customers then its worth it.

    Look out brabantia bin sellers, im coming!

    Jo xx
    Once you've swam in the sea, a lake will no longer do.
    • garyclay
    • By garyclay 23rd Oct 05, 5:53 PM
    • 186 Posts
    • 125 Thanks
    garyclay
    • #6
    • 23rd Oct 05, 5:53 PM
    • #6
    • 23rd Oct 05, 5:53 PM
    Brabantia UK 0870 240 7641

    By the way every call is answered by a person within 15 seconds!

    I'm so happy my post persauded jw1096 to buy a Brabantia. It's important that good service pays off!
    • Nikki
    • By Nikki 23rd Oct 05, 11:30 PM
    • 765 Posts
    • 565 Thanks
    Nikki
    • #7
    • 23rd Oct 05, 11:30 PM
    • #7
    • 23rd Oct 05, 11:30 PM
    I am with the OP on this subject. I bought a 50l bin, the catch broke on mine too( I have a sneaky suspicion one of the kids broke it!!). Asked them for a new catch and a few days later I had a whole new bin lid, totally unexpected. I have since also bought a couple of their laundry baskets. Great products(expensive but unlikely that you will need to replace them so worth it) 10/10 for customer service.
  • Scrumshie
    • #8
    • 19th Jun 06, 2:08 PM
    • #8
    • 19th Jun 06, 2:08 PM
    Thank goodness for this site and the helpful MSE'rs.
    I have just brokenthe catch on my 30l Brabantia bin. The best thing in my kitchen.
    Called the number above, answered in 10 seconds by Nikki who is sending me new bin lid by post free of charge as covered by 10 year guarantee even though I admitted I had broken it, not a fault.
    Fantastic service, saved me £60 on new bin because I could not find a spare parts or Brabantia customer service number in my web searches.



    Bin lid delivered 10 days later. Courier delivery, well wrapped.
    Last edited by Scrumshie; 03-07-2006 at 3:25 PM.
    • libra10
    • By libra10 19th Jun 06, 5:56 PM
    • 7,838 Posts
    • 110,837 Thanks
    libra10
    • #9
    • 19th Jun 06, 5:56 PM
    • #9
    • 19th Jun 06, 5:56 PM
    A pleasure reading this thread. Had just ordered a 30 Lt Brabantia laundry bin and it's due to be delivered tomorrow.

    Must have made a good choice!
    • Felicity
    • By Felicity 3rd Jul 06, 2:37 PM
    • 1,013 Posts
    • 1,462 Thanks
    Felicity
    Thank you so much to the OP!

    We have a 30L which was bought for us as a wedding present 4 years ago (so no receipt). The lid has been faulty for a while.

    I called them last week and no questions asked (well apart from the size, finish etc), they have despatched us a new lid!

    Fab service. Would def recommend them for anybody thinking of a new bin!
  • Katyag
    We bought a Brabantia bin in Marko at the beginning of the year and its fantastic! I was only £40 for it but people were still like '£40 for a bin!!!' but this customer service shows its worth it.
    Bringing up 2 handsome boys and 1 gorgeous girl the MSE way!

    Joseph born 19th December 2001
    Matthew born 8th August 2007
    Tara born 23rd January 2011
    • Bennifred
    • By Bennifred 3rd Jul 06, 4:26 PM
    • 3,872 Posts
    • 7,929 Thanks
    Bennifred
    Just had to search to re-find this thread for the customer services number:rolleyes: as the bolt thingy which fastens the legs on my Brabantia ironing board has come adrift and I've lost a bit . Rang the number - it was answered within seconds! - and the very nice lady on the other end took the details and said she'd have to get HQ to get back to me as she wasn't quite sure what part I was talking about, lol! She said it could normally take up to ten days for them to call back but she'd put "Urgent" on the request, as she didn't want me getting behind with my ironing - how lovely! Not that I'm in any great rush to get the iron out in this weather.........
    [
    • Bennifred
    • By Bennifred 5th Jul 06, 10:42 AM
    • 3,872 Posts
    • 7,929 Thanks
    Bennifred
    New ironing board on its way!
    Wow - absolutely fantastic service!
    As promised, Brabantia rang me this morning to find out the details of my problem. The lady asked me how long I've had the board and I told her (truthfully!) that I couldn't actually remember but about 5 years I think. Told her the details (lost fastener thingy and also welds which have failed) and she has ordered a new one to be sent to me, should be here in less than 2 weeks. That has saved me quite a lot of money, not to mention the hassle of actually locating a replacement (it's an extra-large board) and getting it home, so thanks again to the OP for the information!
    [
    • Bennifred
    • By Bennifred 11th Jul 06, 4:43 PM
    • 3,872 Posts
    • 7,929 Thanks
    Bennifred
    The new ironing board arrived today! Definitely worth buying Brabantia....
    [
  • bargainaddict
    Thanks OP. I came across this thread a few weeks ago and when I went to my SIL flat yesterday to find she had THROWN OUT her £90 50 litre bin because the catch broke, I asked if I could have it. She had already replaced the bin and was happy to let me have it, even when I explained Brabantia would replace the catch cos the bin had a 10 year guarantee and she could take the new bin back.

    So I now have a nice big shiny bin thanks to your post.
    • angelatgraceland
    • By angelatgraceland 11th Aug 06, 12:37 AM
    • 3,316 Posts
    • 23,058 Thanks
    angelatgraceland
    I had excellent service from them also regarding a bread bin Id bought from a charity shop. One of the plastic side fittings brke so I phoned them(Nailsea near Bristol) nd they sent me the part at no cost.
    Annual Grocery budget 2014 is £3000 pa £250 calendar month £57 pw for 3 adults One dog and two cats.
    January 2014 spend so far £87
    • fclauson
    • By fclauson 2nd Aug 07, 12:44 PM
    • 4 Posts
    • 2 Thanks
    fclauson
    thought I would update on this - there service is still as fantastic as ever


    Francis
  • aminihan
    Great Service
    Many thanks for all of the advice - I was just about to spend £30+ on a new bin lid and saw that they would replace it for free.

    They were quick to answer the phone, gave excellent service and no quibbles as stated by others.
  • Flancy
    Barbantia Customer Services
    I had forgotton about the 10 year gaurantee Barbantia give.

    I have just phoned the lovely lady on their customer service desk she was so helpful. She says my new lid will be with me shortly.
    What fantastic service !!!

    Many thanks..... I love this site
  • moonrakerz
    Brilliant - bought a Brabantia 30L bin 3 days ago !
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