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    • #1
    • 22nd Oct 05, 9:24 AM
    Brabantia 22nd Oct 05 at 9:24 AM
    We've had a 50l silver dustbin from Brabantia for 5 years. A couple of years ago the catch went. I contacted Brabantia and they sent a new catch with instructions next day.

    The catch went again recently but this time it had sheared off the bin itself and so couldn't be replaced(I'm a bit heavy handed!).

    I contacted Brabantia, they took a few details and told me they would send a whole new lid section and it would arrive within 28 days.

    Three days later we had a knock at the door and there was my new lid!

    Whats more the customer services told me that the bin is covered FOR LIFE so should I need anything else just give them a call.

    My mum thought I was crazy when we spent 80-90 quid on a kitchen bin!

    She's got one herself now!!!!!

    Official Insert:

    Go to the Brabantia website, click on "order a service part", then click the link to the part that you need replaced and change the radial button to "Guarantee: you want to claim a free service part under guarantee". Fill in the relevant details and be prepared to send the part, eg bin lid, to them if Brabantia asks for it.

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    Last edited by Former MSE Penelope; 21-12-2010 at 12:13 PM.
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