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  • FIRST POST
    garyclay
    Brabantia
    • #1
    • 22nd Oct 05, 9:24 AM
    Brabantia 22nd Oct 05 at 9:24 AM
    We've had a 50l silver dustbin from Brabantia for 5 years. A couple of years ago the catch went. I contacted Brabantia and they sent a new catch with instructions next day.

    The catch went again recently but this time it had sheared off the bin itself and so couldn't be replaced(I'm a bit heavy handed!).

    I contacted Brabantia, they took a few details and told me they would send a whole new lid section and it would arrive within 28 days.

    Three days later we had a knock at the door and there was my new lid!

    Whats more the customer services told me that the bin is covered FOR LIFE so should I need anything else just give them a call.

    My mum thought I was crazy when we spent 80-90 quid on a kitchen bin!

    She's got one herself now!!!!!

    Official MoneySavingExpert.com Insert:


    Go to the Brabantia website, click on "order a service part", then click the link to the part that you need replaced and change the radial button to "Guarantee: you want to claim a free service part under guarantee". Fill in the relevant details and be prepared to send the part, eg bin lid, to them if Brabantia asks for it.

    This Forum Tip was included in MoneySavingExpert's weekly email

    Don't miss out on new deals, loopholes, and vouchers

    Last edited by Former MSE Penelope; 21-12-2010 at 12:13 PM.
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