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  • silverbirch
    • #2
    • 12th Oct 05, 10:29 AM
    • #2
    • 12th Oct 05, 10:29 AM
    You have to phone them, and you will be given the hard sell to stay.
    • blacksta
    • By blacksta 12th Oct 05, 11:32 AM
    • 909 Posts
    • 447 Thanks
    blacksta
    • #3
    • 12th Oct 05, 11:32 AM
    • #3
    • 12th Oct 05, 11:32 AM
    You can also cancel by sending an email from your equifax account
  • danisam
    • #4
    • 28th Jan 09, 9:31 PM
    • #4
    • 28th Jan 09, 9:31 PM
    The web site is HORRIFIC, i cant even find a telephone number, never mind an email.

    I dont feel this cashback should be being promoted to people, i am pretty computer savy and i cant find it...wasted near an hour going in circles - my time is worth more than 7 quid an hour...and goodness knows how long i will be on the phone for whenever i acquire the number.

    How is someone who doesnt use PCs all day going to cope when they try and unsubscribe, they will be even more lost than me!

    if anyone has a number or email to cancel pls forward

    thanks
  • 10past6
    • #5
    • 28th Jan 09, 9:34 PM
    • #5
    • 28th Jan 09, 9:34 PM
    i am pretty computer savy and i cant find it...
    Originally posted by danisam
    Cough, cough, erm what happened to the err "Contact Us" button?

    http://www.equifax.co.uk/Contact-us/Contact_Us_Personal_Solutions.html
    Click here for Martins (MSE) advice on who to contact with Debt Issues - YOU HAVE NO REASON TO USE A FEE PAYING DEBT MANAGEMENT COMPANY- THEY CANNOT DO ANYMORE FOR YOU THAN THOSE LISTED IN MY LINK ABOVE.

    All information given by myself is offered informally and without prejudice - if in doubt seek help from a qualified and insured professional
  • Starlett
    • #6
    • 28th Jan 09, 10:27 PM
    • #6
    • 28th Jan 09, 10:27 PM
    They are a nightmare... I'm finding it impossible to get through!! A message comes on saying all the agents are busy get lost... ok, well not get lost it just says call back at some other time, but they might aswell say get lost!!! I have tried cancelling by e-mail and I get a response telling me to phone them!! So annoying!!!!!
    LBM April Fools day 2008 - £20,345 debt!!!
    Current Debt NOTHING!! - DFD - June 2009 - I'm emigrating!! I've emigrated!!
    Official DFW Nerd Club - Member no. 949!
  • 10past6
    • #7
    • 28th Jan 09, 10:35 PM
    • #7
    • 28th Jan 09, 10:35 PM
    I'm finding it impossible to get through!! A message comes on saying all the agents are busy get lost.
    Originally posted by Starlett
    Do you think that’s just a coincidence?

    They don’t want you to cancel ,and will do whatever they can to prevent you
    Click here for Martins (MSE) advice on who to contact with Debt Issues - YOU HAVE NO REASON TO USE A FEE PAYING DEBT MANAGEMENT COMPANY- THEY CANNOT DO ANYMORE FOR YOU THAN THOSE LISTED IN MY LINK ABOVE.

    All information given by myself is offered informally and without prejudice - if in doubt seek help from a qualified and insured professional
  • laura2481
    • #8
    • 28th Jan 09, 10:43 PM
    • #8
    • 28th Jan 09, 10:43 PM
    thanks to Bristolleedsfan who posted this on another thread: (number for Equifax) It was posted last week so should be current...

    Here is a freephone number to avoid a peak time 0870 number call.

    0800 7839421

    U need the report reference number to hand, they ask you why u want to cancel, I said that whilst I found the free trial useful, I didnt believe their was any further benefit to be had.
  • laura2481
    • #9
    • 28th Jan 09, 10:46 PM
    • #9
    • 28th Jan 09, 10:46 PM
    The web site is HORRIFIC, i cant even find a telephone number, never mind an email.

    I dont feel this cashback should be being promoted to people, i am pretty computer savy and i cant find it...wasted near an hour going in circles - my time is worth more than 7 quid an hour...and goodness knows how long i will be on the phone for whenever i acquire the number.

    How is someone who doesnt use PCs all day going to cope when they try and unsubscribe, they will be even more lost than me!

    if anyone has a number or email to cancel pls forward

    thanks
    Originally posted by danisam
    I think the site is rubbish too. Experian were easier to cancel, just one quick email and they sorted it out! Not sure I like this having to ring them lark... I probably wouldn't have signed up for a trial if I had known it wasn't easy to cancel.
    • Numpty Monkey
    • By Numpty Monkey 28th Jan 09, 11:00 PM
    • 13,383 Posts
    • 29,755 Thanks
    Numpty Monkey
    thanks to Bristolleedsfan who posted this on another thread: (number for Equifax) It was posted last week so should be current...

    Here is a freephone number to avoid a peak time 0870 number call.

    0800 7839421

    U need the report reference number to hand, they ask you why u want to cancel, I said that whilst I found the free trial useful, I didnt believe their was any further benefit to be had.
    Originally posted by laura2481
    Thanks for that and bristolleedsfan
    I signed up for the cashback aswell as the report
    the report was useless more detail on expreian, but still not it all

    Looks like a statutrary one to call credit is also needed
    PROUD TO BE DEALING WITH MY DEBT NERD #869
    Numpty,Not sure why but I'm crying . Of all the peeps on this board you're the kindest & most supportive of all & I'm & for you all at the same time :confused: .Wish I was there to give you a big & emergency hobnobs
    xx
    DFD 5/1/16
  • moo2moo
    I wrote via snail mail and recieved a letter 4 days later acknowledging my request to coancel and sayiing that this had been actioned.
    Saving for a Spinning Wheel and other random splurges : £183.50
    • lilian1977
    • By lilian1977 29th Jan 09, 7:06 AM
    • 4,542 Posts
    • 17,348 Thanks
    lilian1977
    I had no problems cancelling via the phone number, hope you get through soon.


  • laura2481
    thanks to Bristolleedsfan who posted this on another thread: (number for Equifax) It was posted last week so should be current...

    Here is a freephone number to avoid a peak time 0870 number call.

    0800 7839421

    U need the report reference number to hand, they ask you why u want to cancel, I said that whilst I found the free trial useful, I didnt believe their was any further benefit to be had.
    Originally posted by laura2481
    I just rang freephone number and they 'put me through' to the right department. Took less than 2 minutes, they were friendly and polite and didn't even ask why I was canceling. Glad it's sorted, know definitley won't get charged the £70!!
  • pink_numbers
    Thank you for the info, I just rang, it was very easy, I was worried that I was going to get a hard sell, but I didn't at all!


  • swimityswim
    Arrgghh, Im having so much trouble canceling. Called the 0800 number on here but the woman told me to phone the 0870 number instead as she couldnt cancel my account! Ive emailed them...but have no idea whether its gone to the right person as it was a minefield of drop down menus on the form with nothing actually relevant. My free 30 days expires on Sunday...how much am I going to get charged? I'm going to write to them today aswell, although I don't know whether it'll reach them in time?
  • ed60
    re eqifax
    thanks to Bristolleedsfan who posted this on another thread: (number for Equifax) It was posted last week so should be current...

    Here is a freephone number to avoid a peak time 0870 number call.

    0800 7839421

    U need the report reference number to hand, they ask you why u want to cancel, I said that whilst I found the free trial useful, I didnt believe their was any further benefit to be had.
    Originally posted by laura2481
    thankyou so much for the freephone number, Ive been at it for hours try ing to cancel ,all done now thanks to u
  • ed60
    re eqifax
    thanks to Bristolleedsfan who posted this on another thread: (number for Equifax) It was posted last week so should be current...

    Here is a freephone number to avoid a peak time 0870 number call.

    0800 7839421

    U need the report reference number to hand, they ask you why u want to cancel, I said that whilst I found the free trial useful, I didnt believe their any further benefit to be had.
    Originally posted by laura2481
    thankyou so much for the freephone number it has taken hours trying to cancel your a star
  • r1skbreak3r
    I successfully cancelled mine online but unfortunately I can't post the link as a new member!

    To do it you have to go to the customer support section (from the Members Centre page, click on Customer Service; How can we help you; then Frequently asked questions), then there's a link that says "How do I cancel my subscription" or something like that, and there's further instructions there.

    I submitted the request yesterday and just got confirmation that it was cancelled today.
    Last edited by r1skbreak3r; 03-06-2009 at 2:32 PM.
  • fattyrascal
    I managed to cancel mine today after many frustrating phone calls.

    The 0845 number on the equifax site is rubbish. I called it many times and once I'd got through all the options I got a recorded message saying all the lines were busy, please try later and then got cut off. Very annoying, and probably a very good little money spinner for Equifax. I tried to send the email too but got no response. I then found this site and called the 0800 number posted on here (seems to be for business enquiries), got put through to the other department and then had to hang on for a bit on hold. Once I actually spoke to a real person they were very helpful, cancelling my subscription immediately with no hard sell and refunding the payment that had gone out of my account because I'd gone past the 30 day free trial. I only signed up for the report for the cashback, but I've learned my lesson now!
    • ayayay
    • By ayayay 17th Aug 09, 2:14 PM
    • 92 Posts
    • 65 Thanks
    ayayay
    I've had similar problems
    Tried calling the number they gave, but told to call again later. Why don't they have a queueing system?
    Tried to cancel online, using their instructions. That didn't work.
    In the end called the freephone number above and got through. Told my money will be refunded - we will see.

    The equifax website is confusing (I think deliberately so). Clearly they make it difficult for you to cancel

    Ironic really, since I joined in the first place to prevent fraud.

    I think the £2 statutory report is by far the most convenient, and will be using that in future.
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