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Help- How do I cancel my Equifax account?
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# 1
Moustacheman
Old 12-10-2005, 10:12 AM
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Default Help- How do I cancel my Equifax account?

I have managed to get a free credit report from equifax, but now I need to know how to cancel my account so I dont end up paying anything. I cant find anything on their site on how to cancel. Please help.
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# 2
silverbirch
Old 12-10-2005, 10:29 AM
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You have to phone them, and you will be given the hard sell to stay.
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# 3
blacksta
Old 12-10-2005, 11:32 AM
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You can also cancel by sending an email from your equifax account
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# 4
danisam
Old 28-01-2009, 9:31 PM
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The web site is HORRIFIC, i cant even find a telephone number, never mind an email.

I dont feel this cashback should be being promoted to people, i am pretty computer savy and i cant find it...wasted near an hour going in circles - my time is worth more than 7 quid an hour...and goodness knows how long i will be on the phone for whenever i acquire the number.

How is someone who doesnt use PCs all day going to cope when they try and unsubscribe, they will be even more lost than me!

if anyone has a number or email to cancel pls forward

thanks
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# 5
10past6
Old 28-01-2009, 9:34 PM
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Quote:
Originally Posted by danisam View Post
i am pretty computer savy and i cant find it...
Cough, cough, erm what happened to the err "Contact Us" button?

http://www.equifax.co.uk/Contact-us/...Solutions.html
Click here for Martins (MSE) advice on who to contact with Debt Issues - YOU HAVE NO REASON TO USE A FEE PAYING DEBT MANAGEMENT COMPANY- THEY CANNOT DO ANYMORE FOR YOU THAN THOSE LISTED IN MY LINK ABOVE.

All information given by myself is offered informally and without prejudice - if in doubt seek help from a qualified and insured professional
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# 6
Starlett
Old 28-01-2009, 10:27 PM
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They are a nightmare... I'm finding it impossible to get through!! A message comes on saying all the agents are busy get lost... ok, well not get lost it just says call back at some other time, but they might aswell say get lost!!! I have tried cancelling by e-mail and I get a response telling me to phone them!! So annoying!!!!!
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# 7
10past6
Old 28-01-2009, 10:35 PM
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Quote:
Originally Posted by Starlett View Post
I'm finding it impossible to get through!! A message comes on saying all the agents are busy get lost.
Do you think thats just a coincidence?

They dont want you to cancel ,and will do whatever they can to prevent you
Click here for Martins (MSE) advice on who to contact with Debt Issues - YOU HAVE NO REASON TO USE A FEE PAYING DEBT MANAGEMENT COMPANY- THEY CANNOT DO ANYMORE FOR YOU THAN THOSE LISTED IN MY LINK ABOVE.

All information given by myself is offered informally and without prejudice - if in doubt seek help from a qualified and insured professional
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# 8
laura2481
Old 28-01-2009, 10:43 PM
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thanks to Bristolleedsfan who posted this on another thread: (number for Equifax) It was posted last week so should be current...

Here is a freephone number to avoid a peak time 0870 number call.

0800 7839421

U need the report reference number to hand, they ask you why u want to cancel, I said that whilst I found the free trial useful, I didnt believe their was any further benefit to be had.
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# 9
laura2481
Old 28-01-2009, 10:46 PM
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Quote:
Originally Posted by danisam View Post
The web site is HORRIFIC, i cant even find a telephone number, never mind an email.

I dont feel this cashback should be being promoted to people, i am pretty computer savy and i cant find it...wasted near an hour going in circles - my time is worth more than 7 quid an hour...and goodness knows how long i will be on the phone for whenever i acquire the number.

How is someone who doesnt use PCs all day going to cope when they try and unsubscribe, they will be even more lost than me!

if anyone has a number or email to cancel pls forward

thanks
I think the site is rubbish too. Experian were easier to cancel, just one quick email and they sorted it out! Not sure I like this having to ring them lark... I probably wouldn't have signed up for a trial if I had known it wasn't easy to cancel.
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# 10
Numpty Monkey
Old 28-01-2009, 11:00 PM
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Quote:
Originally Posted by laura2481 View Post
thanks to Bristolleedsfan who posted this on another thread: (number for Equifax) It was posted last week so should be current...

Here is a freephone number to avoid a peak time 0870 number call.

0800 7839421

U need the report reference number to hand, they ask you why u want to cancel, I said that whilst I found the free trial useful, I didnt believe their was any further benefit to be had.
Thanks for that and bristolleedsfan
I signed up for the cashback aswell as the report
the report was useless more detail on expreian, but still not it all

Looks like a statutrary one to call credit is also needed
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Numpty,Not sure why but I'm crying . Of all the peeps on this board you're the kindest & most supportive of all & I'm & for you all at the same time :confused: .Wish I was there to give you a big & emergency hobnobs
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# 11
moo2moo
Old 29-01-2009, 6:09 AM
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I wrote via snail mail and recieved a letter 4 days later acknowledging my request to coancel and sayiing that this had been actioned.
Saving for a Spinning Wheel and other random splurges : 183.50
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# 12
lilian1977
Old 29-01-2009, 7:06 AM
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I had no problems cancelling via the phone number, hope you get through soon.
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# 13
laura2481
Old 04-02-2009, 10:49 AM
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Default

Quote:
Originally Posted by laura2481 View Post
thanks to Bristolleedsfan who posted this on another thread: (number for Equifax) It was posted last week so should be current...

Here is a freephone number to avoid a peak time 0870 number call.

0800 7839421

U need the report reference number to hand, they ask you why u want to cancel, I said that whilst I found the free trial useful, I didnt believe their was any further benefit to be had.
I just rang freephone number and they 'put me through' to the right department. Took less than 2 minutes, they were friendly and polite and didn't even ask why I was canceling. Glad it's sorted, know definitley won't get charged the 70!!
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# 14
pink_numbers
Old 18-02-2009, 11:19 AM
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Thank you for the info, I just rang, it was very easy, I was worried that I was going to get a hard sell, but I didn't at all!


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# 15
swimityswim
Old 05-03-2009, 3:26 PM
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Arrgghh, Im having so much trouble canceling. Called the 0800 number on here but the woman told me to phone the 0870 number instead as she couldnt cancel my account! Ive emailed them...but have no idea whether its gone to the right person as it was a minefield of drop down menus on the form with nothing actually relevant. My free 30 days expires on Sunday...how much am I going to get charged? I'm going to write to them today aswell, although I don't know whether it'll reach them in time?
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# 16
ed60
Old 10-03-2009, 3:18 PM
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Join Date: Mar 2009
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Default re eqifax

Quote:
Originally Posted by laura2481 View Post
thanks to Bristolleedsfan who posted this on another thread: (number for Equifax) It was posted last week so should be current...

Here is a freephone number to avoid a peak time 0870 number call.

0800 7839421

U need the report reference number to hand, they ask you why u want to cancel, I said that whilst I found the free trial useful, I didnt believe their was any further benefit to be had.
thankyou so much for the freephone number, Ive been at it for hours try ing to cancel ,all done now thanks to u
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# 17
ed60
Old 10-03-2009, 3:24 PM
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Join Date: Mar 2009
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Default re eqifax

Quote:
Originally Posted by laura2481 View Post
thanks to Bristolleedsfan who posted this on another thread: (number for Equifax) It was posted last week so should be current...

Here is a freephone number to avoid a peak time 0870 number call.

0800 7839421

U need the report reference number to hand, they ask you why u want to cancel, I said that whilst I found the free trial useful, I didnt believe their any further benefit to be had.
thankyou so much for the freephone number it has taken hours trying to cancel your a star
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# 18
r1skbreak3r
Old 03-06-2009, 2:30 PM
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I successfully cancelled mine online but unfortunately I can't post the link as a new member!

To do it you have to go to the customer support section (from the Members Centre page, click on Customer Service; How can we help you; then Frequently asked questions), then there's a link that says "How do I cancel my subscription" or something like that, and there's further instructions there.

I submitted the request yesterday and just got confirmation that it was cancelled today.

Last edited by r1skbreak3r; 03-06-2009 at 2:32 PM.
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# 19
fattyrascal
Old 17-08-2009, 11:30 AM
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Join Date: Aug 2009
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I managed to cancel mine today after many frustrating phone calls.

The 0845 number on the equifax site is rubbish. I called it many times and once I'd got through all the options I got a recorded message saying all the lines were busy, please try later and then got cut off. Very annoying, and probably a very good little money spinner for Equifax. I tried to send the email too but got no response. I then found this site and called the 0800 number posted on here (seems to be for business enquiries), got put through to the other department and then had to hang on for a bit on hold. Once I actually spoke to a real person they were very helpful, cancelling my subscription immediately with no hard sell and refunding the payment that had gone out of my account because I'd gone past the 30 day free trial. I only signed up for the report for the cashback, but I've learned my lesson now!
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# 20
ayayay
Old 17-08-2009, 2:14 PM
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Default I've had similar problems

Tried calling the number they gave, but told to call again later. Why don't they have a queueing system?
Tried to cancel online, using their instructions. That didn't work.
In the end called the freephone number above and got through. Told my money will be refunded - we will see.

The equifax website is confusing (I think deliberately so). Clearly they make it difficult for you to cancel

Ironic really, since I joined in the first place to prevent fraud.

I think the 2 statutory report is by far the most convenient, and will be using that in future.
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