MoneySaving Poll: Is your energy company's service any good?

Former_MSE_Sam_M · 11 May 2015 at 3:51PM

Poll started 11 May 2015

Is your energy company's service any good?

Please rate your current supplier’s SERVICE (not price) over the last SIX MONTHS (or less if you’ve recently switched). If you’ve gas and electricity with different firms, please vote for both.

Vote in this week's poll

Did you vote? Are you surprised at the results so far? Have your say below. To see the results from last time, click here.

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Thanks!

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Moireach · 13 May 2015 at 9:49AM

As I've said on the Zog thread, so far they've been great.

Price: Cheapest when I joined 6 months ago (neck and neck with Daligas) and since then they've dropped their prices 13% so I switched to their newer tariff and committed myself so an additional 6 months. When I saw their willingness to drop prices in line with wholesale prices I had no hesitation in doing so.

Customer Service: All correspondance is by email which is very convenient and far superior to reliance on call centres (with a baby I wasn't very free after work before Npower closed). My monthly statements are much easier to understand than Npower's and it's great being able to access them all in my emails whenever I want instead of constantly signing in to Npower's website (I'm sure the vast majority of suppliers require you to sign in to access them). Furthermore the correspondance by email has been very personal and helpful so all in all it's a full house even in the customer service department.

Time will tell now whether they keep it up as they inevitably grow!

priorslee · 14 May 2015 at 12:54PM

I voted Co-op Energy as 'poor' but this is far too generous. If the boxes were there, I would have voted 2 levels lower.

I started my switch to them on 7 January and it still isn't complete. They eventually passed a closing gas reading to my old supplier about 2 weeks ago, but the reading was way off, despite Co-op having sent a meter reader within 2 days of my alleged switch date.

I've recently received my first statement from them. If they hadn't made an error elsewhere in the account, their estimated gas reading would have generated a bill of nearly £5000 for my first 10 weeks!

Their communications range from non-existent to totally incompetent. I've had 3 instances where I've called them and they haven't been able to give me any information at all as their systems had crashed.

They do not have the skill or resources to be operating in the energy market.

Counting down the days until my switch to another company is completed ...

Consumerist · 14 May 2015 at 3:56PM

I recently submitted my readings online to Co-op and, surprisingly, received a statement based on those readings within a few days. So nothing to complain about and got an OK from me.

I accept that the process is probably automated and, strictly speaking, doesn't involve customer services, per se. Perhaps their IT system has recently improved. Let's hope so.

misselvis · 17 May 2015 at 6:50AM

Have been really disappointed by Co-op. There was not much communication during the switch regarding time frames but they managed to take their first payment swiftly enough which I am looking to query as I require confirmation re meter reading. Looking forward to my next switch which cannot come soon enough.

JustKeepSwimming_2 · 17 May 2015 at 9:30AM

There wasn't a terrible catagory which is what I'd have wanted for Scottish Power, who have at least been consistent in their dreadful customer service in a problem that they've not been able to resolve in almost a year....

I (hopefully) switched 2 months ago to Co-op - had a welcome email then, but heard nothing since & each email I've sent has been ignored apart from one which asked for my details (which were on that email

) before they could process my query. That was a few weeks ago....

Hoping I'm still stuck somewhere in the automated system & when they complete the switch & I start talking to real people it will all improve.

Just what is so difficult about switching & billing customers correctly :rotfl:

DKLS · 25 May 2015 at 3:20PM

Service levels are ok they provide electricity and gas and I pay the bill, they are cheap however and don't send a meter man and expect me to do it instead, which I don't.

Consumerist · 25 May 2015 at 4:40PM

DKLS wrote: »

Service levels are ok they provide electricity and gas and I pay the bill, they are cheap however and don't send a meter man and expect me to do it instead, which I don't.

If neither you nor they take regular meter readings then be aware that you may be storing up problems for the future. My advice would be to take your own readings and submit them regularly, whether they ask for them or not.

Marie27lol · 28 May 2015 at 2:29PM

Hi,

I am just about to change supplier, and thought of using GB Energy Supply, as they appeared to be the cheapest at the moment. And then I saw this feedback, so thought I would post a query.

There was a technical issue with accepting bank info, so they should they would call me back = ummmm.

Anyway the number they said they would call from appears legit.. BUT

When digging into this company further, it appears the director Luke Watson, has been involved in a number of companies over the years - dissolved, closed, liquidated.... (Source: www.duedil.com)

Has anyone heard of him or this current company, and how well they are doing?

Cheers
M

Consumerist · 28 May 2015 at 4:55PM

They are a newcomer to the market so information is scant.

There is a(n) <MSE feedback thread> which may help but if you are of a nervous disposition, you might prefer to wait a year or two before taking your chances. That is my strategy with newcomers.

It has to be said that their Premium Energy Saver (variable) does seem very cheap. One has to wonder how long it will be before prices rise. There being no early-termination charges, you might feel it's worth a chance but how difficult it may be to move away if the going gets rough has yet to be tested.

Sorry I couldn't be more help.

MoneySaving Poll: Is your energy company's service any good?

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