Welcome Cottages - letter of complaint

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  • Bossyboots
    Bossyboots Posts: 6,746 Forumite
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    suekjw wrote:
    At least I know I'm not going mad - unless you are too!


    Sadly, that is a strong possibility!
  • Ivrytwr3
    Ivrytwr3 Posts: 6,282 Forumite
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    yes, you are right!!! This is why i like 2 sets of eyes to read over my paperwork, or in this case hundreds!!

    I like the additions to the letter, not demanding comensation but merely asking the company what they intend to do about it.

    Many thanks all
  • suekjw
    suekjw Posts: 866 Forumite
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    Good Luck with it - let us know how you get on, its always nice to get 'closure' lol! As regulars, maybe you'll get a discount on your next holiday?!
  • C_Ronaldo
    C_Ronaldo Posts: 4,732 Forumite
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    hope you get a response, let us know of the outcome
    No Links in Signature by site rules - MSE Forum Team 2
  • Ivrytwr3
    Ivrytwr3 Posts: 6,282 Forumite
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    Received today a cheque for £50!
  • suekjw
    suekjw Posts: 866 Forumite
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    That's great news!
  • C_Ronaldo
    C_Ronaldo Posts: 4,732 Forumite
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    at least you got something,
    No Links in Signature by site rules - MSE Forum Team 2
  • Ivrytwr3
    Ivrytwr3 Posts: 6,282 Forumite
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    you think that's bad? Considering the holiday only cost £400, i don't think £50 is too bad. Especially as it's cash and not vouchers. Like i said, it didn't spoil our holiday, just was an inconveniance.
  • VickyA_2
    VickyA_2 Posts: 4,533 Forumite
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    Excellent news Ivrytwr3! We spent our £50 (see my post further up the page!) on a chinese buffet. Not bad for a bit of inconvenience!
    Sealed Pot Challenge #021 #8 975.71 #9 £881.44 #10 £961.13 #11 £782.13 #12 £741.83 #13 £2135.22 #14 £895.53 #15 £1240.40 #16 £1805.87 declared
  • s-j-cooper_2
    s-j-cooper_2 Posts: 863 Forumite
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    We had a very poor quality holiday cottage last Easter but did't complain - I wish I had now because it was a real state. It was like someone's parents had passed away and they decided to put it up as a holiday cottage but not bothered to do anything with it! Loads of old stuff in all of the draws etc, shower leaking, what looked like dog pee on the carpet, mould in one of the beds, no blinds or curtains in some of the bedrooms, musty smell everywhere. We couldn't even get cleaning stuff out of the cupbiard because they had locked it away (along with Hoover etc and we had a 2 yr old with us!). We actually phoned the 'caretaker' on Easter Sunday (which we felt bad about, but thought she should know about the leaking shower through the ceiling) and she was very rude and snappy (said 'I'm the owner, NOT the caretaker' - well we didn't know! It said caretaker on all of the paperwork. The worst thing is that the lady at the booking office recommended this cottage over another we were interested in!

    If it ever happens again I will def complain!
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