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  • FIRST POST
    • actionmainly
    • By actionmainly 17th Mar 17, 7:33 PM
    • 2Posts
    • 0Thanks
    actionmainly
    Mis-sold solar panel reclaiming fees
    • #1
    • 17th Mar 17, 7:33 PM
    Mis-sold solar panel reclaiming fees 17th Mar 17 at 7:33 PM
    Hello,

    Just looking to see if anyone has any experience with mis-sold solar panel re-claiming. I have been in contact with a company TLW Solicitors who deal with such claims. Irrespective of the validity of my claim, I was looking to get anyone's opinion/experience of the no win no fee offer.

    I have a 10 year finance deal with the total amount of credit costing £17,058. I am just about half way through paying for this. The basis of my claim is due to pressure selling and being told that the panels would be self funding when in fact the closest they have came to being self funding in 5 years is about £50 short for a quarter and as much as £400 short during winter. Never have the panels actually been self funding.

    That aside the company TLW state that they take 30% of any amount of cash sum or financial benefit won in a successful claim plus VAT. Assuming a cash sum was awarded then that would be fine because they just deduct the 30% from the total amount won. Its the "financial benefit" bit that I am concerned about. In a worst case scenario where the finance company only agree to cancel my remaining finance and do not offer any compensation for the amount paid thus far and given that I am half way though my agreement and still owe £8529 that would mean I owe the solicitors 30% of that plus VAT which comes to around £3000. That would of course be a hefty bill and I am just wondering first if anyone has had a similar experience or have I likely got this completely wrong?

    I'm beginning to think the re-claiming is as big as scam as the mis-selling?
    Last edited by actionmainly; 17-03-2017 at 7:34 PM. Reason: typo
Page 1
    • societys child
    • By societys child 18th Mar 17, 1:22 PM
    • 4,891 Posts
    • 5,332 Thanks
    societys child
    • #2
    • 18th Mar 17, 1:22 PM
    • #2
    • 18th Mar 17, 1:22 PM
    I'm beginning to think the re-claiming is as big as scam as the mis-selling?
    Probably far worse.

    • JamesJ35mm
    • By JamesJ35mm 10th Apr 17, 2:46 PM
    • 12 Posts
    • 80 Thanks
    JamesJ35mm
    • #3
    • 10th Apr 17, 2:46 PM
    • #3
    • 10th Apr 17, 2:46 PM
    Hello,

    Just looking to see if anyone has any experience with mis-sold solar panel re-claiming. I have been in contact with a company TLW Solicitors who deal with such claims. Irrespective of the validity of my claim, I was looking to get anyone's opinion/experience of the no win no fee offer.

    I have a 10 year finance deal with the total amount of credit costing £17,058. I am just about half way through paying for this. The basis of my claim is due to pressure selling and being told that the panels would be self funding when in fact the closest they have came to being self funding in 5 years is about £50 short for a quarter and as much as £400 short during winter. Never have the panels actually been self funding.

    That aside the company TLW state that they take 30% of any amount of cash sum or financial benefit won in a successful claim plus VAT. Assuming a cash sum was awarded then that would be fine because they just deduct the 30% from the total amount won. Its the "financial benefit" bit that I am concerned about. In a worst case scenario where the finance company only agree to cancel my remaining finance and do not offer any compensation for the amount paid thus far and given that I am half way though my agreement and still owe £8529 that would mean I owe the solicitors 30% of that plus VAT which comes to around £3000. That would of course be a hefty bill and I am just wondering first if anyone has had a similar experience or have I likely got this completely wrong?

    I'm beginning to think the re-claiming is as big as scam as the mis-selling?
    Originally posted by actionmainly
    My father in law was in a similar situation, he was told his panels would pay for themselves and that the company would sort out the fit payments etc but they never did. He started his claim about a year ago and has only just had it sorted out now. In the end they got the outstanding finance written off which was around £10k but he had to pay £3k. It hurt him to pay the fee but he's still £7,000 better off.
    • Jonboy2020
    • By Jonboy2020 1st Jun 17, 6:19 PM
    • 1 Posts
    • 0 Thanks
    Jonboy2020
    • #4
    • 1st Jun 17, 6:19 PM
    Mis sold solar reclaiming fees
    • #4
    • 1st Jun 17, 6:19 PM
    I have a similar story with a slight twist. Had solar panels fitted just over 4 years ago financed on a credit agreement over 15 years. Total credit cost would have been £18,000. Were told it would pay for itself etc.. 18 months ago we were cold called by a solar claims company promising they could claim compensation for us, no win no fee, 29% + VAT on amount won. After a year of doing nothing they finally got our credit company to admit mis-selling and they offered a deal, to remove the panels and refund us our credit payments minus the FIT payments and savings on our electricity bills. The claims company advised us to accept the offer which we did. Our panels were removed and we were refunded £2700. This is where it gets interesting. We then received an invoice from the claims company for over £4000! In their opinion they have charged us for the entire outstanding amount we would have owed (about £9800) plus the refund we received to give a total of nearly £12000 more than the cash price of the entire solar panel system! Yet how can they claim that when we now longer have the solar panels! It is not compensation in any shape or form simply a refund. We would have been happy to pay the 29% on the refund but are currently in dispute about the claim on the outstanding balance. Beware! BTW the Legal Ombudsman and Claims Management Regulator both claim they have no authority over solar claims companies so no help there. Have contacted trading standards as my only recourse. Anyone else had a similar story, any advice? Will post on outcome.....
    • Moneyineptitude
    • By Moneyineptitude 1st Jun 17, 6:37 PM
    • 18,894 Posts
    • 10,115 Thanks
    Moneyineptitude
    • #5
    • 1st Jun 17, 6:37 PM
    • #5
    • 1st Jun 17, 6:37 PM
    Without any recourse to the Financial or Legal Ombudsman, I'd say your only option is court.

    Seek professional legal advice...
    • actionmainly
    • By actionmainly 6th Jun 17, 4:06 PM
    • 2 Posts
    • 0 Thanks
    actionmainly
    • #6
    • 6th Jun 17, 4:06 PM
    • #6
    • 6th Jun 17, 4:06 PM
    It seems the big cost of this is not from the financial compensation its from this idea that by having future payments written off they somehow count that as reclaiming and therefore can take a percentage. I guess its in the T&Cs but counting future payments being cancelled is not what I imagine most people view as compensation when making a claim
    • JamesJ35mm
    • By JamesJ35mm 9th Jun 17, 4:04 PM
    • 12 Posts
    • 80 Thanks
    JamesJ35mm
    • #7
    • 9th Jun 17, 4:04 PM
    • #7
    • 9th Jun 17, 4:04 PM
    If I remember correctly the claims company calculated their fee based on the value of whatever benefit was achieved, so in my father in laws case they got him a write off of about £10,000 that he was due to pay, whilst it wasn't a cash refund, even after paying their fee, he was still in a better position.

    Not ideal if you haven't got the cash to hand but if you can make it work it's worth while in the long run.
    • Smotty1975
    • By Smotty1975 9th Oct 17, 4:05 PM
    • 1 Posts
    • 0 Thanks
    Smotty1975
    • #8
    • 9th Oct 17, 4:05 PM
    Mis-Sold Solar Panels by My Planet
    • #8
    • 9th Oct 17, 4:05 PM
    Hi All

    Looking to see if anyone else had solar panels installed by My Planet?

    I was sold mis-sold the panels, as they do not cover the finance I pay or cover the electricity bill. All the mis-sold advice says claim from the supplier, but I can't do this, as they have gone bust !!

    Any advice? I was thinking to contacting the finance company, but not sure if this would be the best action to take.

    Thanks
    • Moneyineptitude
    • By Moneyineptitude 9th Oct 17, 5:46 PM
    • 18,894 Posts
    • 10,115 Thanks
    Moneyineptitude
    • #9
    • 9th Oct 17, 5:46 PM
    • #9
    • 9th Oct 17, 5:46 PM
    You can hardly complain that you were mis-sold to a supplier who is no longer trading.

    Certainly, I can't see your lender assuming any liability either.

    Under no circumstances engage a claims management company.
    • Enitsuj71
    • By Enitsuj71 27th Oct 17, 2:49 PM
    • 4 Posts
    • 0 Thanks
    Enitsuj71
    Hi All

    Looking to see if anyone else had solar panels installed by My Planet?

    I was sold mis-sold the panels, as they do not cover the finance I pay or cover the electricity bill. All the mis-sold advice says claim from the supplier, but I can't do this, as they have gone bust !!

    Any advice? I was thinking to contacting the finance company, but not sure if this would be the best action to take.

    Thanks
    Originally posted by Smotty1975
    You can hardly complain that you were mis-sold to a supplier who is no longer trading.

    Certainly, I can't see your lender assuming any liability either.

    Under no circumstances engage a claims management company.
    Originally posted by Moneyineptitude
    Thats incorrect - you are able to complain about miss selling for solar panels when a company has gone "bust" you need to do it through the FCA, however you need to have made a complaint to your finance company first. In my case it is Helms and Shawbrook finance.
    I current have a complaint being considered along side (so they say) many others in a similar situation.
    *EDIT: Apologies its the Financial Ombudsman Service and not the FCA as i stated*

    To cut a long story short, i entered into the agreement because I was advised that the FIT generation + savings would equate to the cost of the fiance. Its never been the case, i am around £64 a month worse off.
    Last edited by Enitsuj71; 15-11-2017 at 11:01 AM.
    • NineDeuce
    • By NineDeuce 27th Oct 17, 3:28 PM
    • 526 Posts
    • 468 Thanks
    NineDeuce
    I would never take finance on solar PV. PV panels can vary in performance just based on weather factors alone, let alone due to mechanical faults. It can also vary depending on how much of the PV generated you actually use rather than how much gets exported to the grid....
    • Tiberious93
    • By Tiberious93 2nd Nov 17, 9:55 AM
    • 1 Posts
    • 0 Thanks
    Tiberious93
    how to claim
    If you wanted to make a claim against the finance provider in situations where the solar panel provider has gone bust, i'd recommend looking at Section 75 and 75A of the Consumer Credit Act 2006 as well as Section 140. This may allow you to claim against the finance provider if you've paid on credit card or a finance deal and the solar panel was mis-sold, there was a breach of contract, or an unfair relationship. Have a read around. May help.
    • Keep pedalling
    • By Keep pedalling 2nd Nov 17, 10:20 AM
    • 4,067 Posts
    • 4,431 Thanks
    Keep pedalling
    Hello,

    I have a 10 year finance deal with the total amount of credit costing £17,058. I am just about half way through paying for this. The basis of my claim is due to pressure selling and being told that the panels would be self funding when in fact the closest they have came to being self funding in 5 years is about £50 short for a quarter and as much as £400 short during winter. Never have the panels actually been self funding.
    Originally posted by actionmainly
    Self funding does not mean it will pay your entire electricity bills it simply means you will get back the amount you spent in reduced bills and your FIT payments, which will take a number of years to achieve, so you have no claim there.

    I also have SP, but I paid for then outright so my payback time will be much shorter because I have no interest payments to make.
    • Keep pedalling
    • By Keep pedalling 2nd Nov 17, 10:26 AM
    • 4,067 Posts
    • 4,431 Thanks
    Keep pedalling
    I have a similar story with a slight twist. Had solar panels fitted just over 4 years ago financed on a credit agreement over 15 years. Total credit cost would have been £18,000. Were told it would pay for itself etc.. 18 months ago we were cold called by a solar claims company promising they could claim compensation for us, no win no fee, 29% + VAT on amount won. After a year of doing nothing they finally got our credit company to admit mis-selling and they offered a deal, to remove the panels and refund us our credit payments minus the FIT payments and savings on our electricity bills. The claims company advised us to accept the offer which we did. Our panels were removed and we were refunded £2700. This is where it gets interesting. We then received an invoice from the claims company for over £4000! In their opinion they have charged us for the entire outstanding amount we would have owed (about £9800) plus the refund we received to give a total of nearly £12000 more than the cash price of the entire solar panel system! Yet how can they claim that when we now longer have the solar panels! It is not compensation in any shape or form simply a refund. We would have been happy to pay the 29% on the refund but are currently in dispute about the claim on the outstanding balance. Beware! BTW the Legal Ombudsman and Claims Management Regulator both claim they have no authority over solar claims companies so no help there. Have contacted trading standards as my only recourse. Anyone else had a similar story, any advice? Will post on outcome.....
    Originally posted by Jonboy2020
    You have been stitched up twice here, 3 times if you count having to loose years of FIT payments.
    • Moneyineptitude
    • By Moneyineptitude 2nd Nov 17, 12:31 PM
    • 18,894 Posts
    • 10,115 Thanks
    Moneyineptitude
    Thats incorrect - you are able to complain about miss selling for solar panels when a company has gone "bust" you need to do it through the FCA, however you need to have made a complaint to your finance company first.
    Originally posted by Enitsuj71
    The FCA does not involve itself with individual consumer complaints. You may be thinking of FSCS, but I don't see how you can complain to your finance company about mis-selling if they didn't sell it to you!
    • ChopperST
    • By ChopperST 2nd Nov 17, 12:56 PM
    • 1,081 Posts
    • 728 Thanks
    ChopperST
    I would never take finance on solar PV. PV panels can vary in performance just based on weather factors alone,
    Originally posted by NineDeuce
    This much is true.

    mechanical faults.
    Originally posted by NineDeuce
    False - there are no moving parts in a solar panel

    It can also vary depending on how much of the PV generated you actually use rather than how much gets exported to the grid....
    Originally posted by NineDeuce
    False - FIT payments are made on net generation and (in the vast majority of cases) on a deemed 50% export tariff.
    • Moneyineptitude
    • By Moneyineptitude 2nd Nov 17, 1:03 PM
    • 18,894 Posts
    • 10,115 Thanks
    Moneyineptitude
    Tthere are no moving parts in a solar panel
    Originally posted by ChopperST
    True, but they are not indestructible and are exposed to all weathers so they will degrade over time.
    I expect that's what the other poster meant by "mechanical faults".
    • shrooms
    • By shrooms 3rd Nov 17, 12:10 AM
    • 10 Posts
    • 1 Thanks
    shrooms
    I can offer some guidance here. Firstly you can't say they were miss sold because they don't cover the finance payment. Its not what was said its what is written down. If it says on your written purchase order that your panels will produce financial gain enough or greater than your monthly payments then great ignore above and issue the finance company who are jointly liable under sec 75 of consumer credit act (Mean you bought from them as well as the solar company who I presume do not trade now) a county court summons. 2. All of that only applies if you used the companies own in house finance. Not if it was a personal loan. 3. The so solicitors will just be sales people no different or better than the solar panel company you bought from. 4. Your solution (sorry for abrupt dialogue above.. getting late -typing/thinking fast) is to re finance. If you used the solar panel company's finance I guess the rate will be about 10%. Thats too much. Shop around at about 2-3%. Use the funds to pay off the finance settlement figure. Now your payments will be about 1/4 to 1/5 less maybe, which will be closer to collective gain from panels (savings and incomes combined to be fair (you can't count just savings- they do more that that)), and your TAP is now a lot less than the 17K you would have paid.
    Hope some of that is helpful
    • Enitsuj71
    • By Enitsuj71 15th Nov 17, 10:59 AM
    • 4 Posts
    • 0 Thanks
    Enitsuj71
    The FCA does not involve itself with individual consumer complaints. You may be thinking of FSCS, but I don't see how you can complain to your finance company about mis-selling if they didn't sell it to you!
    Originally posted by Moneyineptitude
    I have a complaint still pending along side many others I am told, with the Financial Ombudsman Service, Appologies if i gave the wrong acronym. The Finance was provided by Helms, through Shawbrook.
    When a company has gone into liquidation you can take your case to the FOS and they will investigate and the claim is then against the finance company as they are deemed equally liable for the product and the selling under sec 75 of consumer credit act.
    Last edited by Enitsuj71; 15-11-2017 at 11:02 AM.
    • Enitsuj71
    • By Enitsuj71 15th Nov 17, 11:04 AM
    • 4 Posts
    • 0 Thanks
    Enitsuj71
    Hello,

    Just looking to see if anyone has any experience with mis-sold solar panel re-claiming. I have been in contact with a company TLW Solicitors who deal with such claims. Irrespective of the validity of my claim, I was looking to get anyone's opinion/experience of the no win no fee offer.

    I have a 10 year finance deal with the total amount of credit costing £17,058. I am just about half way through paying for this. The basis of my claim is due to pressure selling and being told that the panels would be self funding when in fact the closest they have came to being self funding in 5 years is about £50 short for a quarter and as much as £400 short during winter. Never have the panels actually been self funding.

    That aside the company TLW state that they take 30% of any amount of cash sum or financial benefit won in a successful claim plus VAT. Assuming a cash sum was awarded then that would be fine because they just deduct the 30% from the total amount won. Its the "financial benefit" bit that I am concerned about. In a worst case scenario where the finance company only agree to cancel my remaining finance and do not offer any compensation for the amount paid thus far and given that I am half way though my agreement and still owe £8529 that would mean I owe the solicitors 30% of that plus VAT which comes to around £3000. That would of course be a hefty bill and I am just wondering first if anyone has had a similar experience or have I likely got this completely wrong?

    I'm beginning to think the re-claiming is as big as scam as the mis-selling?
    Originally posted by actionmainly

    I spoke to this company initially before i took my complaint to the FOS, when i got down to the nitty gritty, a successful claim through them would have cost more than the cost of the solar panels in the 1st place, i would have still owed them. Wasn't sensible to pursue this route.
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