Taking Court Action Against Vodafone - Remove Default Notice

AbbieA · 22 March 2017 at 12:45PM

Hi AbbieA,

So I can make sure that we've got it, please update the thread with the reference number from our automated reply.

Alternatively, please let us know the reference number from your previous emails with the Social Media team and we can chase this up for you.

Kind regards,

Becca

Social Media Operations

Vodafone UK

I have still not had an email response from any of the 6 times I have submitted your online form, on 3 different browsers and using 3 different email addresses.

The reference number from the previous emails with the social media team are WRT165 [#13884874]. I had replies regarding this from Johnson Samuel, Yesha Nagar and Sachin Chotalia.

I look forward to your response.

rizla_king · 22 March 2017 at 12:46PM

AbbieA wrote: »

I have now resubmitted the information using a yahoo email address. Bare in mind this is now the 6th time I have submitted the information using your online form, and that this also follows numerous phone calls, letters, emails to CEO's and an (ignored) Pre Action Protocol Letter. It's also worth noting that the social media team have already been supplied with all this information by email.

as you have found out vodafone are either

1 monumentally incompetent to a level where you find it hard to imagine how they can operate at all

or

2 very good at faking the above as a deliberate tactic to frustrate and deflect complaints

StopIt · 22 March 2017 at 12:56PM

AbbieA wrote: »

I have still not had an email response from any of the 6 times I have submitted your online form, on 3 different browsers and using 3 different email addresses.

The reference number from the previous emails with the social media team are WRT165 [#13884874]. I had replies regarding this from Johnson Samuel, Yesha Nagar and Sachin Chotalia.

I look forward to your response.

Wow, I think somebody needs to be testing that form to see if it's just broken, because that' just stupid.

I still think this is beyond the remit of these guys anyway, but this is a new low either way.

Vodafone · 22 March 2017 at 5:11PM

Hi AbbieA,

Thanks for coming back to us.

I'm unsure as to why your recent emails aren't coming through.

As I'm also unable to find your details from the reference number 13884874, please reply to the last email you received under this reference and amend the code in the subject line from WRT165 to WRT135.

Alternatively, please email me with a contact number only at eforum.web@help.vodafone.com and quote the code WRT135 in the subject line.

Kind regards,

Lee

Social Media Operations

Vodafone UK

AbbieA · 24 March 2017 at 1:25PM

Hi AbbieA,

Thanks for coming back to us.

I'm unsure as to why your recent emails aren't coming through.

As I'm also unable to find your details from the reference number 13884874, please reply to the last email you received under this reference and amend the code in the subject line from WRT165 to WRT135.

Alternatively, please email me with a contact number only at eforum.web@help.vodafone.com and quote the code WRT135 in the subject line.

Kind regards,

Lee

Social Media Operations

Vodafone UK

Hi Lee,

I have sent the emails as per your instructions and received an automated response acknowledging receipt. I look forward to your response.

Vodafone · 28 March 2017 at 6:57PM

Hi AbbieA,

Thanks for coming back to me.

I can see that my colleague Will replied to your email on 26 March.

So I can look into this further, please reply to the email with a contact number.

Kind regards,

Lee

Social Media CARE

Vodafone UK

AbbieA · 29 March 2017 at 9:26AM

Hi AbbieA,

Thanks for coming back to me.

I can see that my colleague Will replied to your email on 26 March.

So I can look into this further, please reply to the email with a contact number.

Kind regards,

Lee

Social Media CARE

Vodafone UK

Hi Lee,

The reply from Will said:

Thanks for getting in touch with us. Before we can investigate your account and discuss it further, we'll need some more details from you. Please complete this form and we'll be in touch to discuss this with you further.

Thanks,

Will
Social Media Comms

Vodafone Limited
Vodafone HQ, The Connection, Newbury, Berkshire, RG14 2FN
Registered in England No 1471587

The link to the form was the same as the original complaints one that doesn't work. I filled it in anyway (7th time now, 3rd email address and 3rd different web browser). Unsurprisingly I have had no response.

I have replied to the email with my phone number, though Vodafone already have this and have done since July 2015. The email address I responded to is eforum.web@help.vodafone.co.uk and the subject title is WRT135 [#15646794].

sourcrates · 29 March 2017 at 9:45AM

Vodaphone rep, why don't you just PM the customer, get her phone number, and sort out her problem ?

This is just making your company look even more of a laughing stock.

Ridiculous, absolutely ridiculous.

Polmop · 29 March 2017 at 9:50AM

I agree, defo wont be going to Vodafone anytime soon.
Good luck Op, you should really go to the press over this

Vodafone · 29 March 2017 at 1:15PM

Hi AbbieA,

I've got your email and I'll get back to you as soon as possible.

sourcrates wrote: »

Vodaphone rep, why don't you just PM the customer, get her phone number, and sort out her problem ?

Hi sourcrates,

We don't have access to the PM function.

Kind regards,

Lee

Social Media CARE

Vodafone UK

Taking Court Action Against Vodafone - Remove Default Notice

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