cancellation/coolingoff (plusnet)

Hi,

anyone advise on what plusnet cancellation policy is?

switched from another provider and was due to be activated yesterday,emails arrived,router arrived but no service,

numerous calls yesterday and today and appears a fault on the line (been fine previous 2 years with previous provider only switched for upgrading speeds) and will be without any services till next week at least.

asked to cancel as wasnt confident going forward but was told there would be a cancellation fee.

is this correct?

thanks

Comments

  • LazyTyper
    LazyTyper Posts: 372 Forumite
    Things occasionally do go wrong, so you need to give the provider an opportunity to make things right.
  • mutty_hc
    mutty_hc Posts: 252 Forumite
    Yes, you have from the time you order to activation typically to cancel, after that you're tied in.
    Sorry to hear you've had a problem.
  • forgotmyname
    forgotmyname Posts: 32,517
    First Anniversary Name Dropper First Post
    Forumite
    Switched to upgrade speeds? Standard DSL to Fibre?
    Censorship Reigns Supreme in Troll City...

  • m00nie
    m00nie Posts: 2,314 Forumite
    thanks for replies,they have fixed it today.

    guess was just annoyed at thought of no internet over the weekend so over reacted.

    and yes went from dsl to fibre
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