Ask Atos Healthcare disability assessment questions

First of all can I thank you for answering my questions which I originally asked on 12th January. Can I take it that I should expect my other question originally posted at http://forums.moneysavingexpert.com/showpost.php?p=58600685&postcount=148 on 14th January will be answered in the next couple of days?

I understand that you cannot comment on my case specifically but can I first of all point out the contradictions in your reply and note that both of these replies were posted in the same response (http://forums.moneysavingexpert.com/showpost.php?p=58995983&postcount=666):

Atos_Healthcare_company_representative wrote: »

all referrals will be reviewed initially and there could be a variety of factors that might result in a need for a face to face assessment rather than the provision of advice straight away to the DWP. For example, it might be the case that the first time additional information was requested from your GP and received, but the second year it wasn’t received, but it is very difficult to comment on the specific reasons in your own situation.

Next answer in the same post

A GP normally holds all patient records, from any additional health professionals they might be seeing or have seen, so it is usually most appropriate to contact the GP. However, it is not always the case that a request is made to any health professional if, based on the questionnaire and any other information sent in, it appears that a face to face assessment will be required.

Can you please explain this because unless I am reading your response incorrectly, you are suggesting that when my first ESA50 was submitted, there was enough information in there (and possibly supplied by my GP) to make a decision and award me ESA. The following year when the ESA50 was more or less identical you decided not to contact my GP and instead just call me in for a WCA.

Further more, if you only contact my GP for information why do you ask the highlighted question of page 4 of the ESA50 form?

Atos Rep.

How many official complaints have been lodged against ATOS since they started the WCA?

vvvvvvvvvvvvvvvv wrote: »

Not true,ATOS have rang me,without permission,concerning assessment appointments,and other enquiries from:

0121-3350708

Atos PR Rep, Did you Lie to us again? Can you please clear this matter up!

It Seems Just like your medicals some of your Posts In here are full of inaccuracy's

Atos_Healthcare_company_representative wrote: »

vvvvvvvvvvvv,

You are right, although the question that I responded to was regarding appointments being made, which is the number I said, there may be reasons later on in exceptional circumstances for a small number of calls to be made from other numbers. The number you mention is one of the assessment centres. A call may be made from there to advise if an appointment needs to be changed, possibly at shorter notice than could be done by post. This should be the number on your appointment letter though, so it would be possible to identify it in advance.

I have had calls from that number regarding an appointment being made though.And,which assessment centre does it come from because it is NOT the assessment centre i have attended because that 0121 number is from west bromwich,a million miles from me.Sorry but this is the ONLY number i knowingly have had ATOS calls from.

Just remembered i did get a "short notice" call once to say my appointment was delayed a little that day.It came from my local assessment centre with my local dialling code,not the 0121 so to say that number is used for that reason is again wrong.