Topcashback Questions & Answers

TopCashBack_Company_Representative wrote: »

@CHRISSYG - The offers that each cashback site have will vary and sometimes our rates may be higher, or another day it could be Quidco that has that bit more cashback on offer, however we do offer our highest cashback guarantee claim meaning that we are able to match any higher rates that you see on the same date of purchase if you complete your purchase through us.

Why would I even bother to ask you to match the cashback when I have been given misleading info about my insurance cashback and my energy switch still isn't showing. Its just not worth the effort .
Once IF EVER the outstanding monies become payable I will not use TCB again.

Hey everyone,

@mamabuddah - Behind the scenes we are working hard on this. Going by your previous comments, I understand there is nothing further I or any member of the team can say in order for you to believe this until the merchant takes the action to pays us and I hope this is soon. I am therefore afraid we are not able to provide any different information to what has already been given. If you have any other queries please be sure to let me know.

@wolfers - The time a merchant takes to pay us is something above our control which can also be proven by other cashback sites seen with a similar estimated payable speed for the same merchant across other cashback. Of course we regularly work hard with the networks and merchants and explain the advantages to having shorter payout speeds but they also have to balance with this with the high rates of cashback. A balance always has to be struck.

We believe the best course of action to take is so alert our members about the expected payout speed which you can see on nearly all merchant pages on the right hand side of their page.

@CHRISSYG - I understand your point, but I do feel it's only fair to explain that the same issues you have with us can also happen on other sites as it's the actual commission tracking your having issues with. As well as matching other sites and their rates we also have bonus payouts and other great perks of being with us.

@bxboards - Do you mind sending me an email to mse@topcashback.co.uk so I can check up on this transaction for you?

Many thanks,
Matt

Hi devil_tez,

I am really sorry you feel like that. We do explain to our members what cashback is and that it can only be paid once it is paid to us. This is one of the key reasons we display average payout speeds on a merchant page which you can see before purchasing a transaction. We will always pay out cashback that is awarded to us for your transaction but what we wont do is pay you money we ourselves wont be paid. This ensures fairness across the board. Sometimes cashback isn't paid and this is normally down to the cashback eligibility not being met, whether this is down to the transaction not meeting the criteria or us not being related back as the last referrer. We can try all we can but ultimately if we're not eligible for the commission it means we wont be paid it.

I will happily look into your transaction for you, but please bear in mind we can't overturn a cashback network if they have made a final decision. You can contact me via the email mse@topcashback.co.uk

Many thanks,
Matt