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  • FIRST POST
    wicknwax
    MrCloud
    • #1
    • 2nd Jan 08, 12:02 PM
    MrCloud 2nd Jan 08 at 12:02 PM
    Has anyone else ordered from????

    mrcloud

    I ordered one T-shirt on the 5th December as the item stated usually despatched within 2-3 days


    I emailed on the 14th December to ask where it was and was told it should be with me by Christmas, but they couldn't promise


    I asked why does it say despatched within 2-3 days on the website and got the reply

    "Yes it does" :confused:

    I have asked a couple of times when it was actually despatched and who by and had no reply to my question, I just get told it should be with me by Christmas

    I told them I want to cancel the order and was told I need to send the item back

    Would be ok if I had actually received it

    There website states returns have to be made within 28 days of order, well what happens as I haven't received it

    How can I get my money back
    Last edited by wicknwax; 02-01-2008 at 10:08 PM. Reason: removed wed addy, don't want him getting any more customers he can rip off
Page 2
  • MrCloud
    Not bother investigating customers claim's of not receiving goods? That's not how we do business 'Butlers'.
  • dmg24
    MrCloud,

    To post on here as a company representative requires permission from the MSE team. Before posting further, I suggest that you contact Abuse (click on the red triangle on your post) and ask permission.

    Thank you.
  • martin oo7
    i am genuine craig as i said there is my order info
    Order #3921 (Accepted)Order Date: Wednesday 14 November, 2007
    UShipping MethodFirst Item, Plus Additional Items ((1.99 first item, 0.99 each additional item))Products1 xClockwork Orange T-shirt
    - Size: Adult Medium
    - Color: Red
    Last edited by martin oo7; 24-01-2008 at 7:46 PM. Reason: didnt want my adress on the forum
    • Butlers1982
    • By Butlers1982 24th Jan 08, 7:49 PM
    • 2,578 Posts
    • 1,773 Thanks
    Butlers1982
    That's not how we do business
    So your way is doing it on an open forum rather than dealing with customers direct - winner!

    i have sent you numerous e mails and left messages on the mobile number and got no reply
    Were you sat there and thought "i know, ill do all my business on moneysavingexpert?"


    PS like DMG says, you should post on here without permission from the MODS if your "saying" your from a company.
  • Anetares
    Martin, if I were concerned about the use of copyrighted materials I would contact FACT. The Federation Against Copyright Theft is an organisation which is linked with the UK charity Crimestoppers, they deal mainly with media type copyright misuse, I think something such as reprinting images without permission would fall into the same rough category.

    You can find their reporting form here:
    http://www.fact-uk.org.uk/site/contact/com_form.htm

    There are also the people whose property it is in the first place, you can contact directly the companies who own the logos. You mentioned an A Clockwork Orange t-shirt; this film was produced by Warner Bros. and Hawk Pictures, so I would contact Warner Bros. with the details. You can google up Atari's site and find contact links for them too, and with any other company whose logo you are concerned may have been or may potentially be misused.
    Operating on ebay was mentioned. Quite often, large companies can be very interested in the actions, past and present, of ebay traders who infringe upon their copyrighted material and you may even find information on how to contact these companies on ebay itself. Even if the person/company you are concerned about does not trade on ebay any longer, the information there can still be helpful.

    Lastly, you can also contact Crimestoppers directly and anonymously on 0800 555 111. They, in conjunction with the Met Piracy Unit, are dealing with things like this as well as more common DVD and music theft.

    Let's be clear, Martin appears to have concerns, being concerned over something does not defacto equal libel, so long as he watches his step. He has every right to report something if, as a consumer, he is concerned that, for instance, the improper use of intellectual property may result in himself and other consumers receiving sub-standard merchandise. That's just an example. And, of course, if the company/person in question is totally above board, there is nothing to worry about as any investigation will soon exonerate them of any wrongdoing.

    Anyway, I hope that helps, Martin. And I hope anyone else who has had troubles with the organisation "Mr Cloud" receives an expedient resolution to their problems. What I would suggest as a good way to solve everything is if the people/persons/employees of "Mr Cloud" start responding to the numerous emails people here appear to have sent them in the past, in an appropriate manner. That means not being rude, not spouting off, not accusing people of libel when they are understandably at the end of their tether with a difficult situation.
    Using words such as "claim" with irate customers, insinuating people are not genuine, and inviting people to identify themselves in public on an internet forum are not top customer service rules. They don't make people happy. Receiving what they pay for does.
  • MrCloud
    I completely agree with what you say Anetares. I have made it explicit that we are willing to help anyone who has a problem as long as they are civil. What we won't do is leave completely unfounded allegations and outright lies unchallenged. We will challenge such unproven accusations as robustly as possible. If this means upsetting people then so be it. Without fail the most extreme allegations have come form anonymous individuals who have never dealt with us. We owe such people nothing and we certainly will pursue any available legal action against them or those who allow those views to be distributed. We have a firm grasp of the libel laws and are willing to pay to use them.
    Last edited by MrCloud; 25-01-2008 at 12:41 AM.
  • MrCloud
    Using words such as "claim" with irate customers, insinuating people are not genuine, and inviting people to identify themselves in public on an internet forum are not top customer service rules. They don't make people happy. Receiving what they pay for does.
    I ask customers to identify themselves as people are posting anonymously and it is clear that individuals who have never dealt with us are entering a discussion that doesn't involve them. They can identify themselves via email or via stating who they are here. It is certainly not my choice to deal with the matter in this manner so please don't be offended by the practicalities of dealing with issues in this way. My own details have been illegally posted in this thread, where are your concerns regarding this issue?

    Martin claims to have emailed me several times but no email has been received. This is almost certainly down to his IP range being blocked due to abuse. This may have come form himself but is more likely to have come from some other individual in the same range. We may therefore have stumbled upon the reason why Martin had such trouble contacting us.
    Last edited by MrCloud; 25-01-2008 at 12:42 AM.
  • Anetares
    I notice "..or those who allow those allegations to be distributed.".. Does that mean you intent to pursue legal action against this forums owner(s)? It says at the top of this page as you write that "posts are not monitored! - Please report Abuse, Spam, Offensive, Illegal, Racist, or Libellous Posts/PMs".. So if you truly do have any issues arising from this thread, just click and report. It's not like you have no recourse here.

    You say the most extreme allegations have come from anonymous people who haven't ever dealt with you - well, if they're anonymous you can't declare that they haven't dealt with you, you don't know who they are. That's simply pointing out a fact (it's not a point going anywhere).

    By default, all discussions on these boards can involve anyone who reads them. It's public. So saying people are entering this discussion when it doesn't concern them is a bit.. pointless. I'm a member of this forum and somebody asked for advice on a subject I knew some information about, so I consider it's 100% my place to get involved even though I've never attempted to purchase anything from you.

    Giving the benefit of the doubt, that your company is being unfairly persecuted (though I fail to see what any individual would have to gain by doing this), it's obvious that some of your customers think they've been treated unfairly. They may not be putting it in the most articulate ways and getting a bit angry, but I think it's going overboard to use the implied threat of legal action.

    It's quite obvious that this can be simply resolved in a way which works for everyone involved - this forum has a private message system. Though I don't think it's exactly designed for this, it would bypass the issues of people giving out private information in public (which I don't think should ever be encouraged), and any issues with static IP preventing email correspondence.

    You could invite anybody with a problem with the service they have received from you to send you a PM with their name, what they purchased, how payment was sent (I think it's a fair point asking if they sent it with a proof of postage certificate, but the way you went about asking wasn't dispassionate enough, it seemed emotional [annoyed]). Plus any other relevant details. Then, if they can prove payment was sent/taken, you could offer to anybody who hasn't received their items a refund or replacement as a gesture of good will. I think any reasonable person would be okay with that and the matter could end there. It doesn't have to come down to nasty bickering.

    Now, lastly, as to your own details being posted here, illegally or not, if you don't think it should be there you can contact the forum moderators.
  • alison99
    The illegal details I posted were legally obtained from here http://www.nic.uk/other/whois/.
    Last edited by alison99; 25-01-2008 at 6:34 AM. Reason: I can't spell.
    Between two evils, I always pick the one I never tried before
  • violethorizon
    Nintendo Investigating Mr Cloud
    see below posting taken from http://www.theaveragegamer.com/2006/12/18/mii-on-a-tee/

    Nintendo are investigating

    Jona Says:
    January 24th, 2008 at 11:34 am
    I sent this email:

    Hello,
    I was searching the internet for nintendo t-shirts to make a huge fan happy when I came across this company.
    This company says on their site that t-shirts are the only Mii shirts to be approved by Nintendo Europe. They are used by Nintendo U.K. to promote the Mii service and are official Nintendo promotional products. which can make you think that they are selling nintendo approved t-shirts in general.
    The Mii t-shirts are not available for ordering but the other nintendo t-shirts are.
    My question is: are these official t-shirts? And are you officially dealing with this company?
    The company is http://www.mrcloud.com
    I hope you can shed some light on this.
    Sincerely,
    Jona

    Reply:

    Dear Customer, thank you for your email.
    No, Nintendo UK and Nintendo Europe are not connected with this company,
    and Nintendo UK are currently investigating their claims. Im sorry for
    the inconvenience this may have caused.
    Kind regards,
    Jackson Davies
    Your Nintendo Team
    Needs no comment
  • MrCloud
    Information obtained from WHOIS sources is released for very specific purposes; posting on a public forum isn't one of them.

    If the email you post is true then the shirts will be have to be removed. Won't they?
  • dmg24
    MrCloud,

    I advised you yesterday that, in order to continue posting as a representative of your company, you needed to contact the Abuse Team. As you appear not to have done that, I am reporting your posts.
  • MrCloud
    I have both reported posts and asked for the necessary qualification. However I have not received a reply. I will continue to reply to enquiries/accusations until I am either prevented form doing so or given verification. I find it ridiculous that anonymous posters are free to post whatever they wish without any burden of prove yet I am prevented from responding to them without first being granted permission!
    • Butlers1982
    • By Butlers1982 25th Jan 08, 12:43 PM
    • 2,578 Posts
    • 1,773 Thanks
    Butlers1982
    Is this still going on !

    zzzzzzzzzzzzzzzzzzzzzzzzzzzzzzz
  • alison99
    Information obtained from WHOIS sources is released for very specific purposes; posting on a public forum isn't one of them.
    Originally posted by MrCloud

    I have looked on the WHOIS website , but cannot find any referral to public forums
    This is from the WHOIS site:-
    The data in this whois database is provided to you for information
    purposes only, that is, to assist you in obtaining information about or
    related to a domain name registration record. We make this information
    available "as is," and do not guarantee its accuracy. By submitting a
    whois query, you agree that you will use this data only for lawful
    purposes and that, under no circumstances will you use this data to: (1)
    enable high volume, automated, electronic processes that stress or load
    this whois database system providing you this information; or (2) allow,
    enable, or otherwise support the transmission of mass unsolicited,
    commercial advertising or solicitations via direct mail, electronic
    mail, or by telephone. The compilation, repackaging, dissemination or
    other use of this data is expressly prohibited without prior written
    consent from us.


    If you feel that I have broken Forum rules in any way then please feel free to report my post. Personally I feel that your time would be better spent getting your own house in order first though.


    Between two evils, I always pick the one I never tried before
  • martin oo7
    hi craig i am going to give you my order details again to prove i am genuine ,i am not going to put my adress on the forum as that would be stupid ,but i think with the order number you should be able to access all the details you need to send me my item which i have already paid for ,now ithink 100% of people will agree that if you have an order number you can get the rest of the details to sort out this sorry state of affairs now ive kept my side of the bargain and in full public view gave you the opportunity to rectify this problem so here are my details of the order i placed with you also if you are more than happy to sort out genuine customers as you say this shouldnt be a problem
    Order Number: 3921Order Status: AcceptedOrder Date: Wednesday 14 November, 2007
    Shipped To: martin mccabeProducts: 1
    Order Cost: 16.98Displaying 1 to 1 (of 1 orders)Result Pages: 1
  • MrCloud
    I have stated that I am happy to resend your item and it will be there next week. I shall resend to the address on file.If non-delivery was due to this address being incorrect it clearly isn't my fault.

    The compilation, repackaging, dissemination or
    other use of this data is expressly prohibited without prior written
    consent from us.
    You have done just this by posting the data in this forum
  • alison99
    Well MrCloud, it seems MSE are in agreement with you over my WHOIS post, and I'll bow to their better judgement.

    My mistake will be a thing of the past next week, I cannot say the same about yours.
    Between two evils, I always pick the one I never tried before
  • MrCloud
    Well MrCloud, it seems MSE are in agreement with you over my WHOIS post, and I'll bow to their better judgement.

    My mistake will be a thing of the past next week, I cannot say the same about yours.
    Originally posted by alison99
    The details posted but Martin remain. I expect them to be removed if they are against MSE rules and the T&Cs expressed by WHOIS.
    • Butlers1982
    • By Butlers1982 25th Jan 08, 2:07 PM
    • 2,578 Posts
    • 1,773 Thanks
    Butlers1982
    why is Mr Lewis continuing to allow this "MrCloud" to post on here?
    Why havent they been blocked or had their ID authorised ?

    Ill report again
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