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  • FIRST POST
    • footyguy
    • By footyguy 25th Feb 17, 1:02 PM
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    footyguy
    Ebico / SSE partnership has ended!
    • #1
    • 25th Feb 17, 1:02 PM
    Ebico / SSE partnership has ended! 25th Feb 17 at 1:02 PM
    Seems SSE have taken umbrage at Ebico getting into bed with Robin Hood Energy, and the long term partnsership is over:

    SSE has now closed EquiGas/EquiPower to new sales and can no longer assure us that the EquiGas/EquiPower tariff will remain in market for a reasonable period of time. As a result, we have brought our partnership with SSE to a close.
    read more here:
    https://ebico.org.uk/ebico-news/new-cheaper-gas-and-electricity-tariffs-under-the-new-partnership-with-robin-hood-energy/
Page 3
    • Anthorn
    • By Anthorn 28th Feb 17, 9:10 AM
    • 2,973 Posts
    • 768 Thanks
    Anthorn
    According to Utility Week https ://utilityweek.co.uk/news/fuel-poverty-tariff-sparks-energy-supplier-spat/1296582#breadcrumb
    Originally posted by sheepy123
    Thanks for post but bad link. Here's the link:
    http://utilityweek.co.uk/news/fuel-poverty-tariff-sparks-energy-supplier-spat/1296582#.WLVL-DvyjIU

    The big six supplier reassured that “SSE customers supplied under the Ebico brand will continue to be SSE customers for as long as they wish. They will continue receive their energy and the same high levels of customer service from SSE for the foreseeable future regardless of today’s announcement. Any suggestion otherwise is incorrect, misleading and should be ignored.”
    Last edited by Anthorn; 28-02-2017 at 9:13 AM. Reason: Quote added
    I don't think and I know I don't think so therefore I am. At least I think so. But hold on I don't think ... er ...
    • Ilona
    • By Ilona 28th Feb 17, 9:14 AM
    • 1,699 Posts
    • 6,035 Thanks
    Ilona
    Interesting thread. I've been with Ebico for three years, low user, quarterly bills, I email my meter readings in on a regular basis, I've heard nothing from them.

    I'll wait and see if anything happens.
    Ilona
    I love skip diving
    • footyguy
    • By footyguy 28th Feb 17, 9:28 AM
    • 2,998 Posts
    • 1,152 Thanks
    footyguy
    Thanks for post but bad link. Here's the link:
    http://utilityweek.co.uk/news/fuel-poverty-tariff-sparks-energy-supplier-spat/1296582#.WLVL-DvyjIU

    The big six supplier reassured that “SSE customers supplied under the Ebico brand will continue to be SSE customers for as long as they wish. They will continue receive their energy and the same high levels of customer service from SSE for the foreseeable future regardless of today’s announcement. Any suggestion otherwise is incorrect, misleading and should be ignored.”
    Originally posted by Anthorn
    Interesting, so my assumption in OP about SSE taking umbrage was correct.

    Big six energy company SSE has told not-for-profit supplier Ebico that its recent decision to launch a pre-pay tariff in collaboration with Robin Hood Energy represents a breach of their longstanding supply contract.
    If I understand SSE correctly, SSE are saying all customers will actively have to opt into a switch to RHE, as opposed to what Ebico have told their customers that the switch will happen unless you opt out.

    We'll have to wait and see who is correct on that front...

    The other question I think is posed, based on Ebico statement, is that if you remain with SSE (irrespective of whether you need to elect to do so or not) will be how long the Equipower/Equigas tariff remain, and even if so, at what price?

    One can only now say that it appears no new customers can now request the Equipower/Equigas tariff, which to me implies the writing is on the wall.

    Furthermore, Equigas cannot continue as is for PPM customers - Ofgem have ruled on that.
    Last edited by footyguy; 28-02-2017 at 9:40 AM.
    • footyguy
    • By footyguy 28th Feb 17, 9:39 AM
    • 2,998 Posts
    • 1,152 Thanks
    footyguy
    Interesting thread. I've been with Ebico for three years, low user, quarterly bills, I email my meter readings in on a regular basis, I've heard nothing from them.

    I'll wait and see if anything happens.
    Ilona
    Originally posted by Ilona
    With 60,000 customers/supply addresses (and only 7 employees including directors) I think Ebico are staggering the switchover.

    I have control over a number of supply addresses supplied by Ebico, and have only been advised about one of them so far, and that was on Saturday - I think some people were advised as early as Friday.
    • Anthorn
    • By Anthorn 28th Feb 17, 10:25 AM
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    Anthorn
    The other question I think is posed, based on Ebico statement, is that if you remain with SSE (irrespective of whether you need to elect to do so or not) will be how long the Equipower/Equigas tariff remain, and even if so, at what price?
    Originally posted by footyguy
    Much the same applies to Ebico Zero under RHE which is a variable tariff.

    Ebico Zero has now filtered through to Uswitch at least in my iOS app: Ebico Zero in my area is £10.26p per year cheaper than Equipower and is at the top of the list as the overall cheapest tariff for electricity above Iresa, TheEnergyDeal, RHE Evergreen and Green Energy. We might wonder how long RHE can maintain the low Ebico price.
    I don't think and I know I don't think so therefore I am. At least I think so. But hold on I don't think ... er ...
    • footyguy
    • By footyguy 28th Feb 17, 10:39 AM
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    footyguy
    Much the same applies to Ebico Zero under RHE which is a variable tariff.

    Ebico Zero has now filtered through to Uswitch at least in my iOS app: Ebico Zero in my area is £10.26p per year cheaper than Equipower and is at the top of the list as the overall cheapest tariff for electricity above Iresa, TheEnergyDeal, RHE Evergreen and Green Energy. We might wonder how long RHE can maintain the low Ebico price.
    Originally posted by Anthorn
    Well we know the price is guaranteed not to change before December.

    Also RHE have promised Ebico that the tariff will remain a zero standing charge one. So I guess that promise will last as long as the new partnership will last. (or the regulator stops it). The last partnership lasted 20 years - lets hope this one will last a similar period if not longer.

    Surely it's only cheap for low usage? i.e. because of the zero standing charge.

    I'm not sure how this new partnership works, but the old one worked by Ebico taking the energy from SSE and re-packaging(averaging) that cost over all their (Ebico) customers so that it has a zero standing charge but a high unit charge (and with SSE it also meant everyone paid the same price no matter how they paid)

    I would assume, in the absence of any info to the contrary, that this new partnership will work similarly (except obviously people are now going to be charged different amounts depending on how they pay)
    Last edited by footyguy; 28-02-2017 at 10:51 AM.
    • Anthorn
    • By Anthorn 28th Feb 17, 10:49 AM
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    Anthorn
    Well we know the price is guaranteed not to change before December.

    Also RHE have promised Ebico that the tariff will remain a zero standing charge one. So I guess that promise will last as long as the new partnership will last. The last partnership lasteed 20 years - lets hope this one will last a similar period if not longer.
    Originally posted by footyguy
    But Ebico Zero is only available to Direct Debit customers and not for pre-pay customers who are stuck with the more expensive Ebico Pre-pay. That reinforces my previous comment that Ebico has split it's customers into direct debit and pre-pay or what we might regard as the haves and have-nots and is failing in its aim to help those in danger of fuel poverty by providing prices which are the same for all.
    I don't think and I know I don't think so therefore I am. At least I think so. But hold on I don't think ... er ...
    • footyguy
    • By footyguy 28th Feb 17, 10:59 AM
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    • 1,152 Thanks
    footyguy
    But Ebico Zero is only available to Direct Debit customers and not for pre-pay customers who are stuck with the more expensive Ebico Pre-pay. That reinforces my previous comment that Ebico has split it's customers into direct debit and pre-pay or what we might regard as the haves and have-nots and is failing in its aim to help those in danger of fuel poverty by providing prices which are the same for all.
    Originally posted by Anthorn
    I would say Ofgem are at the root of that change
    (although probably not intentionally so)
    • LeeUK
    • By LeeUK 28th Feb 17, 11:34 AM
    • 5,356 Posts
    • 2,477 Thanks
    LeeUK
    I'm on a normal credit meter but I pay my gas bill manually not by direct debit. Does this mean I can't have Ebico Zero either?
    Lee's No More Takeaways Club No.1
    • Anthorn
    • By Anthorn 28th Feb 17, 11:39 AM
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    • 768 Thanks
    Anthorn
    I'm on a normal credit meter but I pay my gas bill manually not by direct debit. Does this mean I can't have Ebico Zero either?
    Originally posted by LeeUK
    Apologies for my previous misleading post: Ebico Zero is available to all customers with a credit meter but a further unit rate reduction is available for direct debit customers.
    I don't think and I know I don't think so therefore I am. At least I think so. But hold on I don't think ... er ...
    • Hengus
    • By Hengus 28th Feb 17, 11:39 AM
    • 3,377 Posts
    • 1,813 Thanks
    Hengus
    I'm on a normal credit meter but I pay my gas bill manually not by direct debit. Does this mean I can't have Ebico Zero either?
    Originally posted by LeeUK
    From the Ebico website:

    Ebico-Zero

    With Ebico-Zero you only pay for the energy when you use it!

    We are in business primarily to help those affected by fuel poverty in Britain. When you sign up with us you are also signing up for our cause. What’s more, with Ebico you also get top-drawer customer services according to Which? Magazine.1

    Whoever you are, if you’re using below average levels of energy in your home, then the Ebico-Zero energy plan will be right up your street. With zero standing charges, you only pay for what you use – ideal if your property is small, well insulated or is left empty much of the time. To save money further on your energy just opt-in to pay by Direct debit.

    Zero standing charges
    No exit fees
    Further unit rate reduction for paying by Direct Debit
    Price guarantee until December 2017

    There are 14 supply regions in Britain and there are different costs associated with the supply of each region. For that reason all our energy plans have a different price for each region.
    • Anthorn
    • By Anthorn 28th Feb 17, 12:17 PM
    • 2,973 Posts
    • 768 Thanks
    Anthorn
    From the Ebico website:

    Ebico-Zero

    With Ebico-Zero you only pay for the energy when you use it!

    We are in business primarily to help those affected by fuel poverty in Britain. When you sign up with us you are also signing up for our cause. What’s more, with Ebico you also get top-drawer customer services according to Which? Magazine.1

    Whoever you are, if you’re using below average levels of energy in your home, then the Ebico-Zero energy plan will be right up your street. With zero standing charges, you only pay for what you use – ideal if your property is small, well insulated or is left empty much of the time. To save money further on your energy just opt-in to pay by Direct debit.

    Zero standing charges
    No exit fees
    Further unit rate reduction for paying by Direct Debit
    Price guarantee until December 2017

    There are 14 supply regions in Britain and there are different costs associated with the supply of each region. For that reason all our energy plans have a different price for each region.
    Originally posted by Hengus
    I know Ebico says it but it's not true.

    Ebico-Zero (Credit meters only)

    ZERO Standing charge
    A competitive price
    Price guaranteed until at least December 2017
    No exit fees or tie-ins
    Market-leading customer service (Which? Magazine1)
    Available through all standard2 domestic meters
    https://ebico.org.uk/energy-plans/

    Ebico are not going to win any brownie points for telling lies to support its ethics which no longer apply!
    I don't think and I know I don't think so therefore I am. At least I think so. But hold on I don't think ... er ...
    • footyguy
    • By footyguy 28th Feb 17, 2:22 PM
    • 2,998 Posts
    • 1,152 Thanks
    footyguy
    I know Ebico says it but it's not true.


    https://ebico.org.uk/energy-plans/

    Ebico are not going to win any brownie points for telling lies to support its ethics which no longer apply!
    Originally posted by Anthorn
    What do you think is not true?
    • Anthorn
    • By Anthorn 28th Feb 17, 3:38 PM
    • 2,973 Posts
    • 768 Thanks
    Anthorn
    What do you think is not true?
    Originally posted by footyguy
    All of it but primarily this bit:
    We are in business primarily to help those affected by fuel poverty in Britain.
    That used to be true but is not true now because Ebico/RHE is now charging more for prepay meters than for credit meters and that widens even more if credit meter customers pay by direct debit. Conversely, previously everyone paid the same but now pre-pay customers pay more than credit customers. Under Ebico's own terms that's unfair.

    It is also necessary for Ofgem to revise its own appraisal of Ebico in the light of the new RHE tariffs and the inequality between credit customers and pre-pay customers:
    Through EquiGas/EquiPower, Ebico offers Direct Debit-paying consumers the chance to share the financial discount commonly associated with this payment type with those using prepayment meters – a type of customer who are at more than twice the risk of fuel poverty
    (PDF FILE) https://www.ofgem.gov.uk/ofgem-publications/87758/ebico-responsetocallforevidence.pdf
    I don't think and I know I don't think so therefore I am. At least I think so. But hold on I don't think ... er ...
    • Anthorn
    • By Anthorn 1st Mar 17, 7:49 AM
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    • 768 Thanks
    Anthorn
    Finally got through to Ebico and gained information on the switch to RHE and staying with SSE: Postal letters are currently being sent to everyone and should be delivered by Friday. That includes a form to fill out to opt out of moving to RHE. So it conversely follows that if customers don't opt out they will be automatically moved to RHE.

    I haven't received my letter yet.

    One wonders though how it is that people in this thread claim to have received emails about it.
    I don't think and I know I don't think so therefore I am. At least I think so. But hold on I don't think ... er ...
    • joncombe
    • By joncombe 1st Mar 17, 11:51 AM
    • 235 Posts
    • 100 Thanks
    joncombe
    One wonders though how it is that people in this thread claim to have received emails about it.
    Originally posted by Anthorn
    Well I'm another that received the email. I am not sure why you seem to doubt it?
    • LeeUK
    • By LeeUK 1st Mar 17, 12:00 PM
    • 5,356 Posts
    • 2,477 Thanks
    LeeUK
    One wonders though how it is that people in this thread claim to have received emails about it.
    Originally posted by Anthorn
    I received the email on the 24th and it was also posted by Ebico on their Twitter feed. I think that's where I saw it first.
    Lee's No More Takeaways Club No.1
    • footyguy
    • By footyguy 1st Mar 17, 12:41 PM
    • 2,998 Posts
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    footyguy
    I received the email on Saturday 25th, an hour or 2 after I started this thread - but still only have it for one supply address.
    (normally, with their mass emailings such as Ebico Newsletter, I get them to all within 24hours at most, usually much quicker)
    To clarify, each supply address is set up with a different email account.

    I'm not sure what order they send them in, but I've just checked, and the email I have received seems to be for the account that I always get first notification received on.
    Last edited by footyguy; 01-03-2017 at 12:44 PM.
    • uk1
    • By uk1 1st Mar 17, 5:15 PM
    • 985 Posts
    • 637 Thanks
    uk1
    We received our two at the same time on Friday. Perhaps it's alphabetic.
    • Snakey
    • By Snakey 1st Mar 17, 6:43 PM
    • 927 Posts
    • 1,140 Thanks
    Snakey
    As a low user I'm going with them to RHE.

    I have a whole bunch of credit on my existing accounts as their minimum direct debit was £10 per month per fuel - does that come back to me automatically? I thought I read somewhere about the rules changing for when you left an electricity supplier, that they were no longer allowed to keep your money and hope you didn't notice?
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