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  • FIRST POST
    • MSE Andrew
      Verified User verified user
    • By MSE Andrew Verified User verified user 11th Jan 17, 2:57 PM
    • 43Posts
    • 3Thanks
    MSE Andrew
    Engie reviews: Give your feedback
    • #1
    • 11th Jan 17, 2:57 PM
    Engie reviews: Give your feedback 11th Jan 17 at 2:57 PM
    This is a feedback thread on energy supplier

    Engie

    Please share your experience with other MoneySavers. Click reply to take part
    • Did your switch go smoothly?
    • Have you had problems since?
    • Is it easy to contact?
    The feedback comes as part of the

    Click reply below to discuss. If you haven’t already, join the forum to reply.
    Last edited by MSE Andrea; 07-09-2017 at 4:11 PM.
Page 1
    • Keithgetitcheap
    • By Keithgetitcheap 2nd Feb 17, 9:16 PM
    • 1 Posts
    • 0 Thanks
    Keithgetitcheap
    • #2
    • 2nd Feb 17, 9:16 PM
    Any Feedback?
    • #2
    • 2nd Feb 17, 9:16 PM
    Anyone any experience with this supplier?
    • Redan
    • By Redan 4th Feb 17, 8:55 AM
    • 10 Posts
    • 1 Thanks
    Redan
    • #3
    • 4th Feb 17, 8:55 AM
    • #3
    • 4th Feb 17, 8:55 AM
    I'm also interested to hear feedback please in my quest for a collective fix replacement.
    • footyguy
    • By footyguy 4th Feb 17, 9:47 AM
    • 3,825 Posts
    • 1,519 Thanks
    footyguy
    • #4
    • 4th Feb 17, 9:47 AM
    • #4
    • 4th Feb 17, 9:47 AM
    I doubt anyone has any meaningful feedback yet as they have only recently lauched in the UK (for domestic customers)

    See date this thread was started

    Engie, formally known as GDF Suez, have been supplying to commercial customers in the UK, and are an international company. They own 30% of another commercial energy supplier, Opus,
    • iansp
    • By iansp 7th Feb 17, 2:10 PM
    • 49 Posts
    • 15 Thanks
    iansp
    • #5
    • 7th Feb 17, 2:10 PM
    • #5
    • 7th Feb 17, 2:10 PM
    I've taken a punt.
    The website looks good (much the same as OVO) - I'll keep people posted.
    • ortolickus
    • By ortolickus 8th Feb 17, 12:01 PM
    • 27 Posts
    • 7 Thanks
    ortolickus
    • #6
    • 8th Feb 17, 12:01 PM
    • #6
    • 8th Feb 17, 12:01 PM
    I've taken a punt.
    Originally posted by iansp
    Me too. I've just done the June 2018 (rather than 2019) fix which may be short-sighted the way the market seems to be moving... yet again! But who knows in these politically uncertain times? And i feel it mitigates the risk of using a company with no feedback, albeit one that is well established abroad.

    So far there's been an efficient and clear email response and an easy online account set-up procedure. AND a freephone contact number, which is always welcome.
    Last edited by ortolickus; 08-02-2017 at 12:05 PM.
    • Stajam
    • By Stajam 8th Feb 17, 8:13 PM
    • 6 Posts
    • 1 Thanks
    Stajam
    • #7
    • 8th Feb 17, 8:13 PM
    • #7
    • 8th Feb 17, 8:13 PM
    I have also taken the plunge and switched to Engie. Setting up on website was easy. Had the request to submit electric reading but not yet the gas. My account online looked like I could submit both, so I called them and they said to enter both. When I entered electric and submitted a message appeared to call customer service as they needed to verify. When I called the girl said they were having issue online but expected to be sorted in a few days and took both my readings. I will check in a few days to see if readings showing. First time I called, call was answered straight away. Second time was number 2 in queue which was answered in a few minutes. So no long queues.
    • iansp
    • By iansp 27th Feb 17, 11:06 AM
    • 49 Posts
    • 15 Thanks
    iansp
    • #8
    • 27th Feb 17, 11:06 AM
    • #8
    • 27th Feb 17, 11:06 AM
    Had to call with my opening readings, but email response was fairly quick and they've been added online. The switch was much quicker and smoother than with OVO.

    Good so far - but early days.
    • Stajam
    • By Stajam 27th Feb 17, 7:00 PM
    • 6 Posts
    • 1 Thanks
    Stajam
    • #9
    • 27th Feb 17, 7:00 PM
    • #9
    • 27th Feb 17, 7:00 PM
    Well that's me all moved over to Engie. Everything went smoothly apart from having to phone to give meter reading. Phone was answered quickly. Overall took approximately about 4 weeks to complete. Would say this has been the easiest switch I have done.
    • Shakin Steve
    • By Shakin Steve 8th Mar 17, 10:51 AM
    • 1,052 Posts
    • 764 Thanks
    Shakin Steve
    I switched online last night, I went for the 2019 fix. Got emails this morning with a link to view account online and a welcome pack. Their literature promises much, but doesn't everyone's? I will keep you updated on the process. This is the first time I've gone outside the big six and, I must admit, I am a bit nervous. £120 a month is a sizeable amount to me, and I can't afford for them to mess it up.
    At least I have you knowledgeable guys to come to if it goes pear shaped.
    I came into this world with nothing and I've got most of it left.
    • Kastanie
    • By Kastanie 8th Mar 17, 6:20 PM
    • 89 Posts
    • 153 Thanks
    Kastanie
    OK, I'm going to take a leap of faith and switch. Will update as to how I get on. Never been outside the big 6 and, like Steve, feel a bit nervous about it! But that's how they get you...
    • Kastanie
    • By Kastanie 20th Mar 17, 3:21 PM
    • 89 Posts
    • 153 Thanks
    Kastanie
    Just quickly updating...

    Requested to switch on 8th March
    Got a welcome pack emailed on 9th March
    Heard nothing til 20th March when I got an email to tell me my switch had been cancelled at my request (???)
    Panicked because I thought someone had nicked my details and cancelled on my behalf
    Turns out that the 2019 fixed deal I'd selected isn't compatible with my economy 7 meter (which I didn't know I had) so Engie had cancelled on my behalf!
    So...asked for details of products that are compatible with economy 7 meters! They will get back to me within 5 days...
    • Shakin Steve
    • By Shakin Steve 20th Mar 17, 7:41 PM
    • 1,052 Posts
    • 764 Thanks
    Shakin Steve
    I switched online last night, I went for the 2019 fix. Got emails this morning with a link to view account online and a welcome pack. Their literature promises much, but doesn't everyone's? I will keep you updated on the process. This is the first time I've gone outside the big six and, I must admit, I am a bit nervous. £120 a month is a sizeable amount to me, and I can't afford for them to mess it up.
    At least I have you knowledgeable guys to come to if it goes pear shaped.
    Originally posted by Shakin Steve
    Got an email today telling me that my electricity was switching on 25/04 and to provide an electric meter reading five days either side. The full letter was delivered to my inbox on their site.
    Gas will take longer, apparently. All ok so far.
    I came into this world with nothing and I've got most of it left.
    • Shakin Steve
    • By Shakin Steve 21st Mar 17, 5:22 PM
    • 1,052 Posts
    • 764 Thanks
    Shakin Steve
    Entered my electricity reading on the site today. Accepted first time and already showing in meter reads.
    I came into this world with nothing and I've got most of it left.
    • always_sunny
    • By always_sunny 20th Apr 17, 7:58 PM
    • 3,456 Posts
    • 3,681 Thanks
    always_sunny
    I am thinking of switching too... what is the risk of going with these companies?
    Surely they won't cut electricity and gas?
    Expat with an EU passport
    • Hengus
    • By Hengus 20th Apr 17, 9:28 PM
    • 4,541 Posts
    • 2,709 Thanks
    Hengus
    I am thinking of switching too... what is the risk of going with these companies?
    Surely they won't cut electricity and gas?
    Originally posted by always_sunny
    Your supply is protected by Ofgem. If a supplier goes bust then Ofgem will appoint a Supplier of Last Resort to take over your supply. Under the terms of what is known as the Consumer Levy, Ofgem will also protect your credit balance.

    Whilst there is precedent, there are no guarantees that you will remain on your present tariff terms. That said, there would be an outcry if this didn't happen given what Ofgem did when GBEnergy went bust.

    In sum, the risk is purely one of poor billing and poor customer service but that applies to all suppliers.
    • Shakin Steve
    • By Shakin Steve 2nd May 17, 4:50 PM
    • 1,052 Posts
    • 764 Thanks
    Shakin Steve
    First direct debit taken on time, meter reads all showing on their site, just waiting for my first bill.


    I had cause to ring their customer services last month (four digit gas meter and five digits to enter on their site). I got straight through and it sounded to me like there was just a couple of girls in the office waiting to answer the phone. We had a good chat about the weather, etc., and they sorted it out for me.
    Guess they don't have many customers yet.

    I was actually going to leave a terrible review so I can keep customer services all to myself
    I came into this world with nothing and I've got most of it left.
    • skintsaver
    • By skintsaver 17th May 17, 9:53 PM
    • 526 Posts
    • 527 Thanks
    skintsaver
    Does anyone know if I can have a payment card with these? I currently have a payment card for SSE and I pay £40 per month for each fuel which suits us brilliant so would like to do this with Engie
    If your happy and you know it clap your hands
    • ploppy57
    • By ploppy57 30th Jun 17, 7:47 AM
    • 374 Posts
    • 2,801 Thanks
    ploppy57
    Been looking at this company as could save us £30 a month apparently compared to what Sainsburys Energy now want to charge us....should I change? Has anybody got any more recent feedback?
    Debt £57,549 start of DMP, March 15. Now..£47,200
    DFD 2031! Based on current DMP but will pay more if I can, so date will improve slowly
    Christmas challenge#86 £5.05/250
    Emergency fund..#231 £7/1000 it
    "There's a Great Big Beautiful Tomorrow, Shining at the end of every day"
    • Tight Tyke
    • By Tight Tyke 10th Jul 17, 2:18 PM
    • 1 Posts
    • 1 Thanks
    Tight Tyke
    I switched to Engie Energy having found the deal on MSE and have now received my first bill, to say that I am appalled is an understatement and I have found it necessary to raise a complaint with the company.

    The issue is with the gas usage calculation, the bill shows 229m3 used from my own readings which I obviously agree with.

    However the problem is with the conversion to kWh. The bill states that “Energy usage is calculated from your gas consumption using a standard industry formula:
    Units consumed (m3) x Volume Correction x Calorific Value / 3.6 = Usage (in kWh)
    For example: 100 x 1.02264 x 39.2 / 3.6 = 1114 kWh"

    What it doesn’t say is that the calorific value varies (I am personally aware that it does having paid energy bills for the last 45 years) but most damning of all it doesn’t say what calorific value, i.e. the current one, has been used to calculate the bill.

    Consequently, the customer has no idea whether the bill is a rip off or not and is unable to calculate the cost of gas used. Whoever designed a bill which fails to include the current calorific value is downright incompetent, the whole episode creates a very poor impression of Engie when they are unable to produce an intelligible bill.

    So beware Engie customers, make sure you check your bills thoroughly and raise a complaint if necessary!
    Last edited by Tight Tyke; 10-07-2017 at 2:24 PM. Reason: Layout of text.
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