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    • MSE Andrew
      Verified User verified user
    • By MSE Andrew Verified User verified user 1st Aug 16, 2:54 PM
    • 42Posts
    • 3Thanks
    MSE Andrew
    Affect Energy Reviews: Give your feedback
    • #1
    • 1st Aug 16, 2:54 PM
    Affect Energy Reviews: Give your feedback 1st Aug 16 at 2:54 PM
    This is a feedback thread on energy supplier

    Affect Energy

    Please share your experience with other MoneySavers. Click reply to take part
    • Did you switch go smoothly?
    • Have you had problems since?
    • Is it easy to contact?
    The feedback comes as part of the

    Click reply below to discuss. If you haven’t already, join the forum to reply.
    Last edited by MSE Andrea; 07-09-2017 at 4:17 PM.
Page 2
    • tecstar
    • By tecstar 20th Mar 17, 10:18 PM
    • 44 Posts
    • 7 Thanks
    tecstar
    So today they took their first DD in advance. I spoke to my old supplier and the gas has switched already. Just got to wait for the electricity. I need my DD to go out on the 2nd of the month, so need to speak to Affect about changing the date. Thing is They say next payment is due 20th April, but I need my next payment to be 2nd May. I hope they don't make me pay in April and May. I've already paid twice in March!
    • Chrishazle
    • By Chrishazle 21st Mar 17, 10:27 AM
    • 440 Posts
    • 256 Thanks
    Chrishazle
    What is a 3 phase supply please? Have never heard the term before.
    Originally posted by katejo
    Not normally found in domestic premises, more for business premises, I think our cul-de-sac has it because most of the houses originally had electric storage heating. With 3 phase I believe you can connect across 2 phases to get supply at 400+V instead of the normal 240V, so run more powerful machinery. I'm not an electrician (hate electricity with a purple passion!). It can be useful, occasionally we have had a supply interruption on 1 phase rather than all 3, but it can cause head scratching - I recently installed powerline adapters for my BB/BTTV, the router was on 1 phase and the TV on another so needed 3 adapters to get the signal to the TV (and a hole in the wall to get a cable from the back of the router to a power point in the living room!).
    • Chrishazle
    • By Chrishazle 21st Mar 17, 10:28 AM
    • 440 Posts
    • 256 Thanks
    Chrishazle
    Tecstar, I think if you log into your account online you can change your DD date there.
    • katejo
    • By katejo 23rd Mar 17, 4:06 PM
    • 2,993 Posts
    • 1,148 Thanks
    katejo
    Not normally found in domestic premises, more for business premises, I think our cul-de-sac has it because most of the houses originally had electric storage heating. With 3 phase I believe you can connect across 2 phases to get supply at 400+V instead of the normal 240V, so run more powerful machinery. I'm not an electrician (hate electricity with a purple passion!). It can be useful, occasionally we have had a supply interruption on 1 phase rather than all 3, but it can cause head scratching - I recently installed powerline adapters for my BB/BTTV, the router was on 1 phase and the TV on another so needed 3 adapters to get the signal to the TV (and a hole in the wall to get a cable from the back of the router to a power point in the living room!).
    Originally posted by Chrishazle
    Yes I googled it and concluded that I was unlikely to have it. Haven't yet contacted Affect. keep nearly doing it and then putting it off !
    • lshigham
    • By lshigham 31st Mar 17, 12:35 PM
    • 1 Posts
    • 0 Thanks
    lshigham
    Just had my first monthly bill from them, switch was painless and went without a hitch.

    Thumbs up from me so far, all okay.
    • tecstar
    • By tecstar 6th Apr 17, 8:12 PM
    • 44 Posts
    • 7 Thanks
    tecstar
    Tecstar, I think if you log into your account online you can change your DD date there.
    Originally posted by Chrishazle
    i couldn't change it online as the website said I had to call. If that call is anything to go by then my experience with Affect will be a great one. Friendly, quick, efficient. Was on the phone 3 minutes (or maybe less) and changed my DD no problem. Couldn't ask for a better experience.
    • nickwilliams2803
    • By nickwilliams2803 12th Apr 17, 5:03 PM
    • 1 Posts
    • 1 Thanks
    nickwilliams2803
    Switched to Affect 31/03/2017
    Seamless switchover, info pack arrived in minutes, have had cause to contact customer service twice, one regarding gas conversion factors for a spreadsheet I run and the second time for info on how to read the British Gas smart meters now that BG have disconnected the wi-fi link to the readout unit.
    Both times I have receive excellent responses from Affect, so far I'm 100% satisfied with them.
    Last edited by nickwilliams2803; 12-04-2017 at 5:05 PM. Reason: spelling/grammar correction.
    • katejo
    • By katejo 14th Apr 17, 6:31 PM
    • 2,993 Posts
    • 1,148 Thanks
    katejo
    Seamless switchover, info pack arrived in minutes, have had cause to contact customer service twice, one regarding gas conversion factors for a spreadsheet I run and the second time for info on how to read the British Gas smart meters now that BG have disconnected the wi-fi link to the readout unit.
    Both times I have receive excellent responses from Affect, so far I'm 100% satisfied with them.
    Originally posted by nickwilliams2803
    Following your positive comments (and those of others before you), i have requested a switch to Affect from M & S Energy. Have got a quick reply with a first payment date and a starting date of April 30th. Will add an update later.
    • craigr98
    • By craigr98 22nd Apr 17, 10:56 AM
    • 166 Posts
    • 31 Thanks
    craigr98
    Thought I would pay different amounts per month on direct debit but it appears ill be paying the same amount for the 12 months. Hopefully don't build up too much credit.
    • katejo
    • By katejo 1st May 17, 4:27 PM
    • 2,993 Posts
    • 1,148 Thanks
    katejo
    update on Affect
    Just to say that my transfer is going smoothly so far. I have provided first readings today and have been told that my DD payment will go out on the 6th. Like having a single payment instead of separate DD for gas and electricity.
    Have had a letter from my previous supplier so they do know about the changeover.
    • Deejayay
    • By Deejayay 3rd May 17, 10:49 AM
    • 1 Posts
    • 0 Thanks
    Deejayay
    Affect Update
    Hi,


    Quick update: Signed up on the 24th April with switch over planned for the 11th May.


    Current supplier aware as I have received a letter confirming and I am being flooded with missed calls on my home phone asking me to stay.


    DD already set up.


    Looking forward to improved service and cheaper bills.


    Will post more after switchover.


    David
    • john2002
    • By john2002 6th Jun 17, 10:22 PM
    • 1 Posts
    • 0 Thanks
    john2002
    Disappointing - no response to an email
    I fully intended switching from Eon to Affect mainly on the strength of the good (albeit limited) reviews on their Customer Service. I completed the initial form and a quote for £160/mth was returned plus a statement that I would be paying over £700 pa less than I would with my old supplier. This seemed a little strange since I am currently paying £143/mth to Eon. I assumed this was because Eon use estimated quarterly readings quite a lot. I sent an online contact form on Thursday to get Affect's reaction and ask if DDs were adjusted on a monthly basis to reflect the monthly metre readings but no reply by Monday. I sent an email Monday with the same query and still no reply by Tuesday night. I have impaired hearing and it is VITAL I can communicate via emails or phone texts so I will have to find another supplier to switch to. I think that for a newish company, which still has a lot to prove, not even sending a timely acknowledgement to a general query is disappointing at best.
    • katejo
    • By katejo 13th Jun 17, 7:39 PM
    • 2,993 Posts
    • 1,148 Thanks
    katejo
    I fully intended switching from Eon to Affect mainly on the strength of the good (albeit limited) reviews on their Customer Service. I completed the initial form and a quote for £160/mth was returned plus a statement that I would be paying over £700 pa less than I would with my old supplier. This seemed a little strange since I am currently paying £143/mth to Eon. I assumed this was because Eon use estimated quarterly readings quite a lot. I sent an online contact form on Thursday to get Affect's reaction and ask if DDs were adjusted on a monthly basis to reflect the monthly metre readings but no reply by Monday. I sent an email Monday with the same query and still no reply by Tuesday night. I have impaired hearing and it is VITAL I can communicate via emails or phone texts so I will have to find another supplier to switch to. I think that for a newish company, which still has a lot to prove, not even sending a timely acknowledgement to a general query is disappointing at best.
    Originally posted by john2002
    Sorry to hear your problem. Perhaps someone could ring on your behalf and tell them that you need to communicate by email/text (unless you did that when you first registered)? They should adapt to make allowance for that.
    I haven't had any problems yet and am pleased with the way in which they request readings monthly and then let me know how much credit I have with them. That will allow adjustments to monthly payments if needed.
    • ChrissieCooke
    • By ChrissieCooke 8th Jul 17, 9:04 AM
    • 1 Posts
    • 0 Thanks
    ChrissieCooke
    New customer - very pleased
    Just switched to Affect and it was completely painless. I did everything online and I really like their simple, clear website. I just wanted a straightforward monthly direct debit, dual fuel deal fixed for 12 months. I saw some reviews complain that they took the first payment very quickly which they did, but switch went very smoothly - I was up & running with Affect within a couple of weeks. Been with Affect for 2 months now and I am very happy with their communications. I came off a fixed plan with EON and the best deal EON could offer me was a staggering £336 per month for dual fuel (it is a large house) - Affect are charging £196 for the same annual energy estimates!
    Last edited by ChrissieCooke; 08-07-2017 at 9:05 AM. Reason: type in title
    • bathtub
    • By bathtub 19th Jul 17, 11:12 AM
    • 8 Posts
    • 3 Thanks
    bathtub
    Not a good start
    I've been with Affect energy now for nearly two months and my final gas bill with EDF still hasn't been resolved.
    Apparently (according to Affect) when you change energy suppliers if customer meter readings are supplied these are sent to some arbitrary energy regulator who will amend them if they think they don't look right. This happened in my case and was not picked up by Affect, resulting in EDF sending me a final gas bill nearly two months after I'd left them with an ESTIMATED final meter reading. The reading was in EDF's favour!
    I still don't know if this has been resolved as neither company respond to emails and dealing with it by phone doesn't produce an audit trail.
    • Hengus
    • By Hengus 19th Jul 17, 11:25 AM
    • 4,517 Posts
    • 2,693 Thanks
    Hengus
    I've been with Affect energy now for nearly two months and my final gas bill with EDF still hasn't been resolved.
    Apparently (according to Affect) when you change energy suppliers if customer meter readings are supplied these are sent to some arbitrary energy regulator who will amend them if they think they don't look right. This happened in my case and was not picked up by Affect, resulting in EDF sending me a final gas bill nearly two months after I'd left them with an ESTIMATED final meter reading. The reading was in EDF's favour!
    I still don't know if this has been resolved as neither company respond to emails and dealing with it by phone doesn't produce an audit trail.
    Originally posted by bathtub
    You will not pay for the same energy twice. The reasons why all meter readings are passed to an industry third party for verification is because:

    1. Often meter readings are not supplied on switch.

    2. Some people misread their meter.

    3. Some people just lie because they think that they can save a few £s.

    When meter readings are changed by the Data Collectors, the amended reading will appear on the Final Bill with an ‘E’ annotation.

    Edit:

    I should have added that it is important that the opening and closing meter readings agree. If they don't, then complain to the gaining supplier as it has the Licence obligation to manage all aspects of the switch.
    Last edited by Hengus; 19-07-2017 at 1:15 PM.
    • Chrishazle
    • By Chrishazle 27th Jul 17, 4:09 PM
    • 440 Posts
    • 256 Thanks
    Chrishazle
    An update, 4 months in, no real problems, switchover was painless - and a few days ago I got, out of the blue, a refund from BG as they'd switched me to stndard variable instead of leaving me on my old rate until the switch ocurred.

    Affect's customer service is first class, whether by email or phone. I changed my email address, they changed my login but forgot to change the account email, so 2 months reading requests went unanswered, no hassle from them, and as soon as I flagged it they sorted it. I rather like giving them monthly readings as it means I as well as they keep track of what I'm using!
    • tuesdayweld
    • By tuesdayweld 27th Jul 17, 4:45 PM
    • 23 Posts
    • 5 Thanks
    tuesdayweld
    I am with EDF and they have always over-estimated my actual gas consumption, whether or not I submit an actual reading - they eventually adjust bill once I get onto them and discuss the matter in depth and provide a duplicate reading. I used to have a direct debit set up with them but regretted this when they automatically placed me on Standard Variable Tariff - my quarterly gas bill massively inflated and based purely on estimated readings!. I am now with their fixed Blue + Price tariff and financially a lot better off (even with estimated gas usage).


    EDF, EON, BT and Scottish-Power have reputedly been the four main worst culprits in recent past in regards to overly-exaggerated gas bill estimations. That was until OFGEM came under aggressive government scrutiny April 2017. Consumer angst a lot calmer if you 'Google search' complaints relating to these specific energy giants - much has changed since Mrs May came into power, precisely because it was at the very top of Tory political agenda - Labour still banging on about 'free education for all' to notice May's election victory in times of relentless economic hardship and ordinary people unable to afford energy hikes and spikes!
    • katejo
    • By katejo 4th Aug 17, 12:32 PM
    • 2,993 Posts
    • 1,148 Thanks
    katejo
    Just switched to Affect and it was completely painless. I did everything online and I really like their simple, clear website. I just wanted a straightforward monthly direct debit, dual fuel deal fixed for 12 months. I saw some reviews complain that they took the first payment very quickly which they did, but switch went very smoothly - I was up & running with Affect within a couple of weeks. Been with Affect for 2 months now and I am very happy with their communications. I came off a fixed plan with EON and the best deal EON could offer me was a staggering £336 per month for dual fuel (it is a large house) - Affect are charging £196 for the same annual energy estimates!
    Originally posted by ChrissieCooke
    I have also had a very smooth switch. I have now been with them for just over 3 months with no problems. I like the way that I can see how much credit I have at each monthly statement so I could adjust payments if needed.
    • katejo
    • By katejo 4th Aug 17, 12:39 PM
    • 2,993 Posts
    • 1,148 Thanks
    katejo
    An update, 4 months in, no real problems, switchover was painless - and a few days ago I got, out of the blue, a refund from BG as they'd switched me to stndard variable instead of leaving me on my old rate until the switch ocurred.

    Affect's customer service is first class, whether by email or phone. I changed my email address, they changed my login but forgot to change the account email, so 2 months reading requests went unanswered, no hassle from them, and as soon as I flagged it they sorted it. I rather like giving them monthly readings as it means I as well as they keep track of what I'm using!
    Originally posted by Chrishazle

    I also found that the reading before last appeared to go unanswered and I didn't get a statement email. Now I have had a rush of 3 statements. It looks as though they did an estimate last time and then had to correct it when I supplied the next readings. I haven't had to ring them yet so can't comment on that aspect.
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