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  • FIRST POST
    • MSE Dan L
    • By MSE Dan L 11th Jun 16, 8:59 AM
    • 572Posts
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    MSE Dan L
    Add your feedback on energy supplier Iresa
    • #1
    • 11th Jun 16, 8:59 AM
    Add your feedback on energy supplier Iresa 11th Jun 16 at 8:59 AM
    This is a feedback thread on energy supplier

    Iresa

    Please share your experience with other MoneySavers. Click reply to take part
    • Did you switch go smoothly?
    • Have you had problems since?
    • Is it easy to contact?
    The feedback comes as part of the

    Click reply below to discuss. If you haven’t already, join the forum to reply. If you aren’t sure how it all works, watch our New to Forum? Intro Guide.
Page 3
    • Hengus
    • By Hengus 3rd Jan 17, 2:46 PM
    • 3,377 Posts
    • 1,813 Thanks
    Hengus
    Eight weeks since first applying to switch, I have finally got Iresa to agree to opening readings which both my previous suppliers had accepted from me in advance*, and for which they have raised Final Bills.

    Iresa has tried to play the IGT card for gas but could offer no explanation as to why it has taken them two weeks to pass on my adjudicated electricity reading. As the gaining supplier is supposed to manage all aspects of the switch, I have suggested to Ofgem that Iresa is struggling to comply with SLC14A - Transfer of Supply.

    * I provide my suppliers with weekly meter readings, so agreeing closing readings which would fall within industry dispute guidelines on transfer didn't give them a problem.
    • hoppytherabbit
    • By hoppytherabbit 4th Jan 17, 7:28 PM
    • 15 Posts
    • 4 Thanks
    hoppytherabbit
    Funny enough Iresa has not sorted my electric readings either. Gas shows on my account but some 8 weeks in and electric is still being sorted out apparently. I have emailed them several times but cannot see what the hold up is. I sent Iresa and my old company the same readings on the change over day. Should be simply enough.
    • hoppytherabbit
    • By hoppytherabbit 7th Jan 17, 4:21 PM
    • 15 Posts
    • 4 Thanks
    hoppytherabbit
    I am having real issues with Iresa. They tell me they have estimated my electric meter readings at switch over rather that using the genuine readings I have given them and my old supplier. The difference is 200 more than the actual reading. They say they cannot do anything about this now as they sent them over to my old supplier already? I am really not impressed !
    • Hengus
    • By Hengus 7th Jan 17, 5:01 PM
    • 3,377 Posts
    • 1,813 Thanks
    Hengus
    I am having real issues with Iresa. They tell me they have estimated my electric meter readings at switch over rather that using the genuine readings I have given them and my old supplier. The difference is 200 more than the actual reading. They say they cannot do anything about this now as they sent them over to my old supplier already? I am really not impressed !
    Originally posted by hoppytherabbit
    Fret not. All meter readings on switch go to a third-party for validation based on your past usage. The validated readings are then passed back to the two suppliers to close and open your accounts. There are industry limits on how different these estimates can be from the readings that you provided. The limit for gas is 125CM3s. You will not pay for the energy twice and any difference will be in pence. Your electricity variation is well within industry norms. If anybody is at fault, it is the Data Collectors but they need actual meter readings on which to base their estimation of usage corrected for weather.

    Do they trust me? The answer is NO. When energy prices are rising, people have been known to accidentally misread their meter in their favour!!
    • hoppytherabbit
    • By hoppytherabbit 8th Jan 17, 6:41 PM
    • 15 Posts
    • 4 Thanks
    hoppytherabbit
    Fret not. All meter readings on switch go to a third-party for validation based on your past usage. The validated readings are then passed back to the two suppliers to close and open your accounts. There are industry limits on how different these estimates can be from the readings that you provided. The limit for gas is 125CM3s. You will not pay for the energy twice and any difference will be in pence. Your electricity variation is well within industry norms. If anybody is at fault, it is the Data Collectors but they need actual meter readings on which to base their estimation of usage corrected for weather.

    Do they trust me? The answer is NO. When energy prices are rising, people have been known to accidentally misread their meter in their favour!!
    Originally posted by Hengus
    Surely if you give both companys the same reading on change over day they should use those? Make no sense to me.
    • Hengus
    • By Hengus 8th Jan 17, 7:09 PM
    • 3,377 Posts
    • 1,813 Thanks
    Hengus
    Surely if you give both companys the same reading on change over day they should use those? Make no sense to me.
    Originally posted by hoppytherabbit
    It has always been this way. The gaining supplier is required to manage the switch: you do not need to contact your old supplier. The procedures are based on the fact that people lie; read the meter incorrectly or just do not bother. Give it a couple of years when smart meters allow supplier switching and you won't even be asked for a meter reading.
    • firsttimemover
    • By firsttimemover 12th Jan 17, 3:32 PM
    • 108 Posts
    • 42 Thanks
    firsttimemover
    I've just come back on to provide my feedback and it seems I'm having a similar experience to Hoppy.

    I'm just electric, so no gas to compare to, but my electric account doesn't seem to accept my readings. The (adjusted) opening meter readings are there, but each time I provide readings, it doesn't update on their account. I had a bill for 0 (actually +18p interest) on 30th November as I hadn't updated my readings, they didn't estimate it at least, and have provided 2 readings since then, one prompted by an email from them and another a couple of weeks ago when I realised this hadn't shown up on the account, and nothing! I've got the email confirmation of the two most recent reads, but not the first, but it looks like they haven't been validated by Iresa.

    As I've got the readings and can easily keep track of usage/spend, it doesn't bother me, so I won't bother to chase just yet, maybe once a full quarter is up.

    Am I right in thinking that Iresa should send bills monthly?
    • firsttimemover
    • By firsttimemover 12th Jan 17, 3:47 PM
    • 108 Posts
    • 42 Thanks
    firsttimemover
    I also find it funny that when I found out my meter readings had been adjusted I searched and searched this forum (and elsewhere) to find out what was going on, and could find very little on the matter, yet there now appear to be 3 people on this thread that this has happened to with Iresa...
    • Hengus
    • By Hengus 12th Jan 17, 3:48 PM
    • 3,377 Posts
    • 1,813 Thanks
    Hengus
    I've just come back on to provide my feedback and it seems I'm having a similar experience to Hoppy.

    I'm just electric, so no gas to compare to, but my electric account doesn't seem to accept my readings. The (adjusted) opening meter readings are there, but each time I provide readings, it doesn't update on their account. I had a bill for 0 (actually +18p interest) on 30th November as I hadn't updated my readings, they didn't estimate it at least, and have provided 2 readings since then, one prompted by an email from them and another a couple of weeks ago when I realised this hadn't shown up on the account, and nothing! I've got the email confirmation of the two most recent reads, but not the first, but it looks like they haven't been validated by Iresa.

    As I've got the readings and can easily keep track of usage/spend, it doesn't bother me, so I won't bother to chase just yet, maybe once a full quarter is up.

    Am I right in thinking that Iresa should send bills monthly?
    Originally posted by firsttimemover
    Meter readings don't show up immediately: some days can pass. I submitted meter readings on the 31st December and got a bill yesterday based on the readings that I provIded. I suspect that if I had not given readings on the last day of the month, the bill would have used estimated readings.
    • firsttimemover
    • By firsttimemover 12th Jan 17, 3:56 PM
    • 108 Posts
    • 42 Thanks
    firsttimemover
    My meter readings weren't used on my first bill (maybe because the CS agent I spoke to about a different matter told me to read them on the 28th of the month for the most accurate bills as it would cover a full month since my switch, which in hindsight probably meant it was too late for the generated bill!) but my last two were sent on the 20th Dec and 4th Jan and none of them are in my account, only the open meter readings and I haven't had a bill since the 30th Nov and I was expecting them monthly.

    Like I say, I'll give it a few weeks before worrying too much about it, but just wanted to share my experience so far.
    • icharus
    • By icharus 12th Jan 17, 4:02 PM
    • 60 Posts
    • 13 Thanks
    icharus
    Meter readings don't show up immediately: some days can pass. I submitted meter readings on the 31st December and got a bill yesterday based on the readings that I provIded. I suspect that if I had not given readings on the last day of the month, the bill would have used estimated readings.
    Originally posted by Hengus
    That is something I liked about EON - the speed of calculating meter readings.
    • firsttimemover
    • By firsttimemover 12th Jan 17, 4:14 PM
    • 108 Posts
    • 42 Thanks
    firsttimemover
    That is something I liked about EON - the speed of calculating meter readings.
    Originally posted by icharus
    Yes, and the ease of the app. Unfortunately, not so keen on their prices this time around!

    Out of interest, Hengus, was the bill you received for the month of December, dated yesterday, or was it for usage up to yesterday, using the reading you gave in Dec?
    • ASavvyBuyer
    • By ASavvyBuyer 12th Jan 17, 5:48 PM
    • 275 Posts
    • 458 Thanks
    ASavvyBuyer
    We just have electric from Iresa. (Our gas is from Zog).
    Switch completed to Iresa at the beginning of December from E.on.
    (Was on v19 with E.on, but switched early to get slightly cheaper tariff for a full year).
    Just received 1st Monthly Energy Bill from Iresa, which correctly shows opening reading and the reading they asked for on 20th of December. No estimate till the end of the month; but "bill" covers to end of December. Have found that all readings so far, show up in the on-line account within a couple of working days, so easy to keep track of.
    Not so quick as E.on to produce account updates and bills, but not bothered about that, as we now have a tariff that is slightly cheaper than e.on v19 for the rest of this year!
    Had no problems with Customer Service so far; they have replied to any queries raised within a reasonable time.
    Rhondda Cynon Taf, 4kw, W roof, 30° pitch, 16 x 8.33 Eternity 250w E+10 panels, Solar Edge SE4000-16A Inverter + P300 Optimisers & REUK Diverter
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    • Hengus
    • By Hengus 12th Jan 17, 5:52 PM
    • 3,377 Posts
    • 1,813 Thanks
    Hengus
    We just have electric from Iresa. (Our gas is from Zog).
    Switch completed to Iresa at the beginning of December from E.on.
    (Was on v19 with E.on, but switched early to get slightly cheaper tariff for a full year).
    Just received 1st Monthly Energy Bill from Iresa, which correctly shows opening reading and the reading they asked for on 20th of December. No estimate till the end of the month; but "bill" covers to end of December. Have found that all readings so far, show up in the on-line account within a couple of working days, so easy to keep track of.
    Not so quick as E.on to produce account updates and bills, but not bothered about that, as we now have a tariff that is slightly cheaper than e.on v19 for the rest of this year!
    Had no problems with Customer Service so far; they have replied to any queries raised within a reasonable time.
    Originally posted by ASavvyBuyer
    Bill based on a meter reading of the 20th but standing charges to the 31st is just plain daft - if that is what you are saying?. It means that any credit balance shown on the bill is meaningless.
    • ASavvyBuyer
    • By ASavvyBuyer 12th Jan 17, 6:55 PM
    • 275 Posts
    • 458 Thanks
    ASavvyBuyer
    Bill based on a meter reading of the 20th but standing charges to the 31st is just plain daft - if that is what you are saying?. It means that any credit balance shown on the bill is meaningless.
    Originally posted by Hengus
    Standing charge is just till 20th Dec, same as the last reading provided.
    Rhondda Cynon Taf, 4kw, W roof, 30° pitch, 16 x 8.33 Eternity 250w E+10 panels, Solar Edge SE4000-16A Inverter + P300 Optimisers & REUK Diverter
    + Toshiba RAS-10G2KVP-E Ultra High Efficiency Air Conditioner/Heat Pump
    • Hengus
    • By Hengus 12th Jan 17, 7:15 PM
    • 3,377 Posts
    • 1,813 Thanks
    Hengus
    Standing charge is just till 20th Dec, same as the last reading provided.
    Originally posted by ASavvyBuyer
    Ok that makes more sense. I do wish though that suppliers would put this level of detail in a Welcome Pack.
    • firsttimemover
    • By firsttimemover 13th Jan 17, 8:54 AM
    • 108 Posts
    • 42 Thanks
    firsttimemover
    So, I had an email from Iresa this morning to say that I had a bill, so thought I had spoken too soon yesterday.

    Just logged in, and yet again the bill has no charges on it (not even standing charges) with a message that no meter readings have been provided, so I think I will drop them a message as something clearly isn't right!
    • firsttimemover
    • By firsttimemover 13th Jan 17, 8:58 AM
    • 108 Posts
    • 42 Thanks
    firsttimemover
    One thing I've just noticed that I quite like is that there is a history of queries/complaints (even those raised on the phone, not through online contact) under "help & support" on your account, so you can see their notes and the status of the query. Really like that visibility...
    • Hengus
    • By Hengus 13th Jan 17, 9:03 AM
    • 3,377 Posts
    • 1,813 Thanks
    Hengus
    One thing I've just noticed that I quite like is that there is a history of queries/complaints (even those raised on the phone, not through online contact) under "help & support" on your account, so you can see their notes and the status of the query. Really like that visibility...
    Originally posted by firsttimemover
    They do have a slightly annoying habit of answering questions and then closing off the question with a RESOLVED - leaving no opportunity to ask a supplementary.
    • firsttimemover
    • By firsttimemover 13th Jan 17, 9:35 AM
    • 108 Posts
    • 42 Thanks
    firsttimemover
    They do have a slightly annoying habit of answering questions and then closing off the question with a RESOLVED - leaving no opportunity to ask a supplementary.
    Originally posted by Hengus
    I've got the opposite, my query from November is still Open, despite the fact it was resolved!
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