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  • FIRST POST
    • MSE Fraser
    • By MSE Fraser 21st Dec 15, 12:19 PM
    • 30Posts
    • 4Thanks
    MSE Fraser
    Add your feedback on energy supplier Bulb
    • #1
    • 21st Dec 15, 12:19 PM
    Add your feedback on energy supplier Bulb 21st Dec 15 at 12:19 PM
    This is a feedback thread on energy supplier

    Bulb

    Please share your experience with other MoneySavers. Click reply to take part
    • Did you switch go smoothly?
    • Have you had problems since?
    • Is it easy to contact?
    The feedback comes as part of the

    Click reply below to discuss. If you haven’t already, join the forum to reply. If you aren’t sure how it all works, watch our New to Forum? Intro Guide.
Page 2
  • Will at Bulb
    Unfortunately wholesale prices have gone up 24% in the last few months which has forced us to increase our prices. We'll drop them again as soon as wholesale energy allows. I'm sorry that it was so close to joining for you, I know that's especially frustrating.
    Official Company Representative
    I am an official company representative of Bulb. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE
    • ruth56
    • By ruth56 13th Feb 17, 3:44 PM
    • 25 Posts
    • 6 Thanks
    ruth56
    Been with Bulb since August
    Smooth changeover and actually pretty much the best value at the moment as a bonus! Love the customer service, emails reminding me when payment is about to be taken and when to take readings mean that I know I am keeping payments straight. Just wish I could get a smart meter from them....any chance?
  • Will at Bulb
    Smooth changeover and actually pretty much the best value at the moment as a bonus! Love the customer service, emails reminding me when payment is about to be taken and when to take readings mean that I know I am keeping payments straight. Just wish I could get a smart meter from them....any chance?
    Originally posted by ruth56
    Amazing, we love hearing when you like how we're doing things

    We're working on smart meters, it's something we're planning for this year.
    Official Company Representative
    I am an official company representative of Bulb. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE
    • pchelpman
    • By pchelpman 23rd Feb 17, 4:29 PM
    • 1,215 Posts
    • 623 Thanks
    pchelpman
    After many hours of research into prices, customer services, dodgy practices and other issues across the industry I signed up to BULB today. All done by phone as I wanted a few points clarified first.

    Very straightforward. Welcome pack received immediately.

    Now off to change the inital generic password in the "MyBulb" dashboard and set up my account preferences.

    First time not using a "Big" provider but I like the cut of their jib so will give it ago. I'll report back in due course.
    Last edited by pchelpman; 24-02-2017 at 8:14 AM.
  • Will at Bulb
    Great to have you with us pchelpman. And glad to hear that you found the sign up nice and smooth. Let us know if there's anything you need or see anything we could be doing better.
    Official Company Representative
    I am an official company representative of Bulb. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE
    • WaynePerkins13
    • By WaynePerkins13 27th Feb 17, 10:08 PM
    • 1 Posts
    • 1 Thanks
    WaynePerkins13
    Hi there,
    After doing quite a bit of research and needing to switch suppliers, I have decided to try Bulb.
    I hope this is a good decision for us.
    The price comparison has been quite competitive and hope it continues to be this way during my time with you. We usually go with the bigger energy companies but have decided to try you instead. The welcome chocolates would be greatly appreciated!

    (Text removed by MSE Forum Team)

    Kind regards
    Wayne
    Last edited by MSE ForumTeam3; 28-02-2017 at 9:00 AM. Reason: Requesting PM
  • Will at Bulb
    Haha, fortune favours the bold Wayne. Don't ask and you don't get

    The office has been on a bit of a fruit New Years detox so I don't know how much chocolate we have lying around, but I'm sure we could find something nice.

    Thanks for joining, we'll keep up the good work and keep trying to impress you.
    Official Company Representative
    I am an official company representative of Bulb. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE
    • HelenFT
    • By HelenFT 20th Mar 17, 6:16 PM
    • 1 Posts
    • 1 Thanks
    HelenFT
    Switched to Bulb a few weeks ago and it has gone very smoothly so far. Very easy and the fact that the electricity is all renewable is important to me which, on top of the substantial savings, makes it worth trying anyway.
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