Your browser isn't supported
It looks like you're using an old web browser. To get the most out of the site and to ensure guides display correctly, we suggest upgrading your browser now. Download the latest:

Welcome to the MSE Forums

We're home to a fantastic community of MoneySavers but anyone can post. Please exercise caution & report spam, illegal, offensive or libellous posts/messages: click "report" or email forumteam@.

Search
  • FIRST POST
    • MSE Fraser
    • By MSE Fraser 26th Nov 15, 10:31 AM
    • 30Posts
    • 4Thanks
    MSE Fraser
    Add your feedback on energy supplier Avro Energy
    • #1
    • 26th Nov 15, 10:31 AM
    Add your feedback on energy supplier Avro Energy 26th Nov 15 at 10:31 AM
    This is a feedback thread on energy supplier

    Avro Energy

    Please share your experience with other MoneySavers. Click reply to take part
    • Did you switch go smoothly?
    • Have you had problems since?
    • Is it easy to contact?
    The feedback comes as part of the

    Click reply below to discuss. If you haven’t already, join the forum to reply. If you aren’t sure how it all works, watch our New to Forum? Intro Guide.
Page 2
    • XXXX
    • By XXXX 12th Sep 16, 11:42 AM
    • 155 Posts
    • 42 Thanks
    XXXX
    I switched to Avro in April and decided to switch away in June. However, Avro blocked my switching, due to 'unpaid payment', but why should I carry on paying them without a bill after switching away?

    They called me from a private number demanding for payment, then sent me an email with an unknown bank account demanding payment to be sent. Which they put customers in vulnerable positions open to scammers if obey.

    Energy suppliers never hesitate to charge you by direct debit, long before presenting any bill. It means you would have to pay both suppliers during switching while neither suppliers present bills to you. That is not something in customers' favour but suppliers. They rather accumulate plenty of credit in advance.

    But blocking of switching due to no payment (due to no bill), is unheard of. They simply put themselves into a vicious circle, p1ssing off customers also accumulating usage at the same time.

    Think twice next time if you wish to switch to Avro!
    Vodafone sucks.
    • Limeyard
    • By Limeyard 19th Sep 16, 11:48 AM
    • 1 Posts
    • 0 Thanks
    Limeyard
    Latest 'cheaper than the cheapest' offer from MSE
    Today I received the email from MSE to tell me about the latest 'collective' deal negotiated with British Gas which MSE say is "cheaper than the cheapest". I am with AVRO on a dual fuel tariff and after checking the comparison the "cheaper than the cheapest" offer would cost me £130 pa more than my present deal.

    My relationship with AVRO has always been good. The website is clear, functional, and fast and email works well too. And for me (20000 kwh pa) it's £130 pa cheaper than the 'cheaper than the cheapest'!

    What's not to like?
    • KingS6
    • By KingS6 25th Sep 16, 1:49 AM
    • 392 Posts
    • 339 Thanks
    KingS6
    What's not to like?
    Originally posted by Limeyard

    That you're a brand new poster and this is your first post.

    I do often wonder how many people are being shills to promote companies on the boards. Pop up out of nowhere, one glowing review about a company and then never to be heard from again. Plus it's switching season due to a lot of collective switches happening at the moment so Avro and the likes will be drumming up business.

    Please prove me wrong.
    • zaax
    • By zaax 26th Sep 16, 12:34 PM
    • 1,774 Posts
    • 702 Thanks
    zaax
    Still waiting Avro to tell Flow the final reading which I told them at the start (2nd) of the month.
    Do you want your money back, and a bit more, search for 'money claim online' - They don't like it up 'em Captain Mainwaring
    • SammenForLivet2
    • By SammenForLivet2 27th Sep 16, 11:07 PM
    • 560 Posts
    • 560 Thanks
    SammenForLivet2
    After reading previous postings on this thread I'm surprised by all the negative comments and would suggest that when incorrect readings and estimates are reported, that's down to PREVIOUS energy supplier
    Hello! Welcome to the forums, we're glad your here.

    I'm sorry, but I disagree. I work in the energy industry, and I don't think your understanding is correct here.

    The issue actually lies with Avro for incorrect start readings, not the old supplier.

    The Gain Transfer Reads are the responsibility of the new supplier. A customer should not have to supply transfer reads to the old supplier, but rather within the SSD (Supply Start Date Window) the customer should supply transfer readings to there new supplier. This will then be sent to (often an independent) data-collector, who will verify the transfer (start) readings against the meter read history, and either accept or deem an alternative start reading.

    Blaming the old supplier isn't correct. It may be the old supplier doesn't have a good meter reading history, but then the new supplier should follow the Underpin/Disputed Read Process if the estimated reading is incorrect.

    I'm so sorry to jump in, and I know your new, but I just wanted to put things clear. That said, I'm not always right, and I'd be happy to stand corrected if you know more than I do.

    You seem to know a lot about Avro (Main Office, Opening Hours) so please do continue to share with us. Please do remember the boards impartiality requirements however.

    It's really good to hear there are other energy firms which provide a level of service that exceeds E.ON, which I would dare to say are on of the better of the big six for service.

    (I don't work or have any interest in E.ON, but have a lot of respect for them from my industry dealings and also there assistance here over the years on the forums). Again, if I'm wrong on anything here (I'm posting at 02:08 Dubai Time) I'm happy to be corrected.
    Thank you all for helping me make my day by saving money!
    Although I work for a big six energy supplier, any views, opinions or ideas are my own, and don't represent the views of my employer.
    • Andy-Gardner
    • By Andy-Gardner 5th Oct 16, 11:24 AM
    • 1 Posts
    • 0 Thanks
    Andy-Gardner
    Very Poor
    I switched a year ago and feel the need to share the following:

    1. The company is never in contact with you, no reminders for meter readings, they don't email you monthly statements, nothing.
    2. They set the monthly payments very high compared to annual usage with the promise that they will reduce them when they have built up a picture of your usage.... They don't.
    3. I Logged on infrequently to fill in my meter readings and after 1 year I had amassed £960 in credit. My annual dual fuel usage is £1700.
    4. I asked them to refund the over-payment and reduce the monthly payments. They offered to refund £350 and reduce payments to £150. This means that they would hold onto £600 of my money and add an extra £10 per month to the balance. My annual usage divided by 12 means that I should pay £141.60 per month.
    5. Several phone calls and the manager was unwilling to change his stance, so I have switched. Now I wait and see if they will refund the money they owe me.

    It's very easy to be cheaper than everyone else if every customer is in credit to this magnitude....beware and check your account regularly.
    • Oscargrouch
    • By Oscargrouch 24th Oct 16, 11:07 AM
    • 2,682 Posts
    • 12,696 Thanks
    Oscargrouch
    I have been with 'Avro' since 14th Sept. 2016. To date, I have always found them very helpful, the 'Avro Hub' is simple to navigate and check to see that you are being billed correctly. I have only had 1 bill; 14th Sept. - 30th. Sept. I shall enter my present reading on the site on the 1st. of November; my bill for the whole month of October, will no doubt, be visible within a few days of Nov. I would from my short experience, have no hesitation in recommending 'Avro Energy'; so far my experience has been worth 5 stars !......
    2.5 kWp PV system, SSW facing, 45 Deg Roof. ABB Inverter, Monitor: 'Wattson'.
    Reg. for FIT Nov 2011. Northants. "It's not what you generate; it's how you use it that matters".

    Definition of 'O's = kWh/kWp (kWh = your daily & accurate Generation figure) (kWp = the rated output of your PV Panels).
    • cranford
    • By cranford 24th Oct 16, 6:36 PM
    • 58 Posts
    • 27 Thanks
    cranford
    Avro billing
    I have been with Avro since April 2016 and entered reading on the monthly anniversary of date of joining but this does not trigger bills. Since the beginning of October they have gone over to monthly billing. I have received two catch up bills that have used my readings and estimates although the estimates are very accurate. My only niggles are the fact that they do not email you when the bills have been produced neither do they ask for readings. Maybe this will change when the monthly billing gets into its stride.
    They seem to have a problem in including the latest DD when they bill, even 10 days after the DD date the latest DD has not been included in the lsat bill. I hope this is not a ploy so that the total paid is not included in the reconciliation bill.
    • Hump
    • By Hump 3rd Nov 16, 7:42 PM
    • 517 Posts
    • 442 Thanks
    Hump
    I switched in March 2016 and have submitted monthly readings having gotten into the habit with ovo previously. Having just banked my co-op energy compensation I can comment with some experience behind me to date of how things should not be done. Let me start by saying that I have not tried to leave, get a refund of credit nor change my DD - hence perhaps it's been different for me compared to other contributers. My experience is very positive, everything went as it should and I am very happy. It is 'no frills', so I really wasn't expecting anything great, but it's done exactly what it says on the tin ��
    • Blackspot
    • By Blackspot 17th Nov 16, 7:18 PM
    • 2 Posts
    • 0 Thanks
    Blackspot
    Switch to Avro Energy
    I switched to Avro Energy in September 2016. It was a quick and easy switch with no problems. I have only contacted Avro once since then, by email, and they replied very quickly and answered my question.
    Also, contrary to some previous comments, they do send email reminders periodically to request meter readings. (That could be a recent innovation in response to customer comments).
    In all, switching to Avro was a lot easier than trying to post a comment on this site, which has been down for days!
    • maisie cat
    • By maisie cat 19th Nov 16, 5:12 AM
    • 196 Posts
    • 229 Thanks
    maisie cat
    I switched to Avro last night because Flow increaed my tariff by 9.5% and having logged onto their website today I've found that the tariff is different adding £50 a year to the bill. Is the MSE data wrong? I put both tariffs into my spreadsheet and neither give the same answer as the MSE comparator so I'm confused
    • Ninjabel
    • By Ninjabel 21st Nov 16, 5:30 PM
    • 10 Posts
    • 8 Thanks
    Ninjabel
    Terrible!
    Switched from British Gas to a cheaper tariff through the Cheap Energy Club. Just found out that they have taken £85 from my account 10 days before they are due to supply me. Apparently this policy is available on their website when you sign up, but it wasn't clear enough, as I never would have switched to them if I'd known that they were going to be creaming interest from my money before they'd even done anything.

    Profiteering rip-off merchants.
    • JJ Egan
    • By JJ Egan 21st Nov 16, 6:12 PM
    • 9,441 Posts
    • 3,858 Thanks
    JJ Egan
    See your identical post .
    • boatman
    • By boatman 24th Nov 16, 3:15 PM
    • 3,293 Posts
    • 2,322 Thanks
    boatman
    Been with them since April, can't say much about them, but had no issues.
    Yes, they set up and take a direct debit payment earlier than other suppliers, but its no different to a phone company who do the same thing. And yes they send out meter reading reminders, had one a couple of days ago.
    • cranford
    • By cranford 25th Nov 16, 12:49 PM
    • 58 Posts
    • 27 Thanks
    cranford
    Ninjabel, If you have switched in November then by the end of March it could be you that owes them quite a bit for winter use.
    Unlike me who switched in April and have built up a few hundreds to cover the winter month.
    • griffb
    • By griffb 29th Nov 16, 10:23 PM
    • 4 Posts
    • 0 Thanks
    griffb
    So far so good
    I switched on 6th November. It has gone very smoothly, the outgoing supplier even got the final bill out within 2 weeks, and it was correct! As an annual switcher I'm now running to stay still in terms of annual costs; the only way this time round was to go with a small supplier. Obviously the GBenergy collapse has cast a a bit of a cloud. If another one goes down I may have to consider jumping ship back to a "Big 6" supplier
    • rigsbyx
    • By rigsbyx 6th Dec 16, 6:30 PM
    • 6 Posts
    • 1 Thanks
    rigsbyx
    I signed up with Avro on 11/11/2016 and received a welcome pack saying that they will take over on 11/12/2016.

    I just received a letter from my current supplier (SSE) telling me that Avro will not be taking over.

    I contacted Avro on Twitter, and I was told that it's because I had cancelled the direct debits with them. I had not cancelled my DDs. In fact, Avro was never listed with my bank so how could I? The only thing I can think of is that I had already cancelled my DDs with SSE, but I doubt that would have anything to do with it, or shouldn't.

    I am put off trying to start again in case it happens all over again. I have excellent credit and know that is not an issue.

    Anyone else with the same experience?

    Cheers
    • Hengus
    • By Hengus 6th Dec 16, 7:15 PM
    • 3,888 Posts
    • 2,173 Thanks
    Hengus
    I signed up with Avro on 11/11/2016 and received a welcome pack saying that they will take over on 11/12/2016.

    I just received a letter from my current supplier (SSE) telling me that Avro will not be taking over.

    I contacted Avro on Twitter, and I was told that it's because I had cancelled the direct debits with them. I had not cancelled my DDs. In fact, Avro was never listed with my bank so how could I? The only thing I can think of is that I had already cancelled my DDs with SSE, but I doubt that would have anything to do with it, or shouldn't.

    I am put off trying to start again in case it happens all over again. I have excellent credit and know that is not an issue.

    Anyone else with the same experience?

    Cheers
    Originally posted by rigsbyx
    It sounds like your present supplier has blocked the switch. How much do you owe? It isn't sensible to cancel your DD before a switch goes through.
    • bob_a_builder
    • By bob_a_builder 13th Dec 16, 8:10 PM
    • 1,473 Posts
    • 689 Thanks
    bob_a_builder
    2. They set the monthly payments very high compared to annual usage with the promise that they will reduce them when they have built up a picture of your usage.... They don't.
    They do ....

    Just in mid switch ( but past 14 days) , and they have set my DD at £140, my bill with current supplier was only £95 / month for whole year, plus got a closing refund of £150 - so I already have a good picture of my usage

    Called AVRO, the finance dept refused to change, said call back in 3 months ....
    • Hengus
    • By Hengus 13th Dec 16, 8:29 PM
    • 3,888 Posts
    • 2,173 Thanks
    Hengus
    They do ....

    Just in mid switch ( but past 14 days) , and they have set my DD at £140, my bill with current supplier was only £95 / month for whole year, plus got a closing refund of £150 - so I already have a good picture of my usage

    Called AVRO, the finance dept refused to change, said call back in 3 months ....
    Originally posted by bob_a_builder
    My guess is that the supplier is making sure that, with a Winter switch, you will not be building up a high level of debt. There is nothing to stop them doing this as Ofgem requires suppliers to manage customer debt. With some small suppliers, the days of annual cost / 12 is pretty meaningless. Presumably by telling you to ring back in 3 months, the supplier will reassess your annual usage and lower your DD monthly payment.

    My own view is that they should make this policy clear in their ts and cs. Sadly, not all do.
Welcome to our new Forum!

Our aim is to save you money quickly and easily. We hope you like it!

Forum Team Contact us

Live Stats

5,617Posts Today

5,269Users online

Martin's Twitter
  • Byebye! I'm about to stop work & twitter, to instead spend glorious time with Mrs & mini MSE. Wishing u a lovely summer. See u in 10 days.

  • WARNING Did you start Uni in or after 2012? The interest's rising to 6.1%; yet it doesnt work like you think. See https://t.co/IQ8f0Vyetu RT

  • RT @JanaBeee: @MartinSLewis Boris is the anomaly (coffee), the others are versions of normal (beer). Lots of same candidates = vote share d?

  • Follow Martin