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  • FIRST POST
    • MSE Fraser
    • By MSE Fraser 7th Sep 15, 3:46 PM
    • 30Posts
    • 4Thanks
    MSE Fraser
    Add your feedback on energy supplier Robin Hood Energy
    • #1
    • 7th Sep 15, 3:46 PM
    Add your feedback on energy supplier Robin Hood Energy 7th Sep 15 at 3:46 PM
    This is a feedback thread on energy supplier

    Robin Hood Energy

    Please share your experience with other MoneySavers. Click reply to take part
    • Did your switch go smoothly?
    • Have you had problems since?
    • Is it easy to contact?
    The feedback comes as part of the

    Click reply below to discuss. If you haven’t already, join the forum to reply. If you aren’t sure how it all works, watch our New to Forum? Intro Guide.
Page 1
    • Ceamys
    • By Ceamys 9th Sep 15, 7:04 PM
    • 2 Posts
    • 2 Thanks
    Ceamys
    • #2
    • 9th Sep 15, 7:04 PM
    • #2
    • 9th Sep 15, 7:04 PM
    I was very nervous about switching my gas & electricity but decided to phone Robin Hood Energy (since there were no reviews) to see how they dealt with my call. The person I spoke to was very helpful and patient and talked me through the whole process. Apparently Robin Hood has only just opened to the general public. They normally would adjust my direct debit every 6 months but agreed to allowing me to have a fixed DD for the year(unless my usage goes up dramatically) which I prefer. So here's hoping it all works out ok! I'm due to start on 20th Sept so will keep you informed of progress.
    • thozza
    • By thozza 9th Sep 15, 9:24 PM
    • 208 Posts
    • 173 Thanks
    thozza
    • #3
    • 9th Sep 15, 9:24 PM
    Owned by Nottingham City Council
    • #3
    • 9th Sep 15, 9:24 PM
    From yesterdays Guardian:

    http://www.theguardian.com/environment/2015/sep/07/robin-hood-energy-nottingham-council-launches-not-for-profit-energy-company
    • savemoney
    • By savemoney 9th Sep 15, 9:29 PM
    • 12,841 Posts
    • 11,441 Thanks
    savemoney
    • #4
    • 9th Sep 15, 9:29 PM
    • #4
    • 9th Sep 15, 9:29 PM
    Its worth reminding people that they not part of the warm front scheme so if your eligible for warm front its a saving off £140 this year
    • snedger
    • By snedger 10th Oct 15, 6:05 AM
    • 13 Posts
    • 6 Thanks
    snedger
    • #5
    • 10th Oct 15, 6:05 AM
    • #5
    • 10th Oct 15, 6:05 AM
    Hello
    Just moved home and really have had it with the big suppliers, so took a chance with Robin Hood.
    Very straight forward, friendly UK based call centre - not plumbed in with Internet yet, so online registration on phone was not something I fancied.
    Excellent low tariff - especially compared to properties' current {and in 3 weeks outgoing} supplier Eon.
    Very happy with signup and love idea of not for profit utility supply - profits should be invested in the utility infrastructure and not go to share holders.
    Cheers
    • footyguy
    • By footyguy 10th Oct 15, 9:31 AM
    • 3,863 Posts
    • 1,534 Thanks
    footyguy
    • #6
    • 10th Oct 15, 9:31 AM
    • #6
    • 10th Oct 15, 9:31 AM
    Hello
    Just moved home and really have had it with the big suppliers, so took a chance with Robin Hood.
    Very straight forward, friendly UK based call centre - not plumbed in with Internet yet, so online registration on phone was not something I fancied.
    Excellent low tariff - especially compared to properties' current {and in 3 weeks outgoing} supplier Eon.
    Very happy with signup and love idea of not for profit utility supply - profits should be invested in the utility infrastructure and not go to share holders.
    Cheers
    Originally posted by snedger
    Not sure I fully understand this post...

    If you have just moved home, how come Eon will not be your supplier for another 3 weeks?

    If you mean you will be moving in 3 weeks time, why have you attempted to switch supplier already? Have you already registered an account with Eon?

    Anyway, I've done a quick comparison. I don't think Robin Hood is the most comeptitive for gas (if you have that)

    For electricity, Eon's best deals are currently with those that are collective switch tariffs. MSE recently had one, and uSwitch have one until early next month (I know EHL & Quidco/Energylinx both have collective switches coming out this month too, but no details yet)

    Anyway, looking at East Midlands region as an example, the Eon collective tariff for electricity via uSwitch (based on 3100kWh p.a) is cheaper than Robin Hood.

    The details are as follows

    Eon
    standing charge: 16.42p/day
    unit charge: 9.629p/kWh
    (less £5 per year for paperless billing)

    Robin Hood
    standing charge: 19.98p/day
    unit charge: 10.650p/kWh
    (less £22.50 per year for online management)

    Prices will vary slightly by region, but you may want to double check what you have done. Just because the company operates on a not for profit basis, it does not mean it is cheapest.


    Actually looking into Robin Hood Energy Limited (Reg no. 08053212) further, I'm not convinced it is a not-for-profit company. It appears to me to be a normal private company limited by shares. It currently has 3 directors, of which at least 2 are councillors (and possibly the 3rd too) who are presumably paid a salary by their council. The company itself can also pay its directors renumeration (in any form) and pay reasonable expenses to attend company meetings or perform other duties in connection with the company.

    The company shares have attached to them full voting, dividend and capital distribution rights (including on winding up).
    There is currently just one shareholder, Nottingham City Council, who owns the single share issued.

    The company can also declare dividend payments (which by definition are a distribution of profits)

    The only truth appears to be that there are no private shareholders (currently) because the only issued share is currently held by Nottingham City Council, who will therefore be the recipient of any profits distributed, (i.e. it will not invested in utilty infrastucture).

    Edit: It may be that Nottingham City Council have waived their right as a shareholder to receive any distribution of profits, but that would simply mean that the company would retain any profits generated in its balance sheet (as Nottingham City Council are the only shareholder), and Nottingham City Council owns the company anyway as the sole shareholder.
    Last edited by footyguy; 10-10-2015 at 10:03 AM.
    • chanz4
    • By chanz4 10th Oct 15, 4:35 PM
    • 9,885 Posts
    • 2,872 Thanks
    chanz4
    • #7
    • 10th Oct 15, 4:35 PM
    • #7
    • 10th Oct 15, 4:35 PM
    and a numpty that used to be a manger at npower is running it
    Don't put your trust into an Experian score - it is not a number any bank will ever use & it is generally a waste of money to purchase it. They are also selling you insurance you dont need.
    • snedger
    • By snedger 12th Oct 15, 2:11 PM
    • 13 Posts
    • 6 Thanks
    snedger
    • #8
    • 12th Oct 15, 2:11 PM
    • #8
    • 12th Oct 15, 2:11 PM
    Not sure I fully understand this post...

    If you have just moved home, how come Eon will not be your supplier for another 3 weeks?

    If you mean you will be moving in 3 weeks time, why have you attempted to switch supplier already? Have you already registered an account with Eon?

    Anyway, I've done a quick comparison. I don't think Robin Hood is the most comeptitive for gas (if you have that)

    For electricity, Eon's best deals are currently with those that are collective switch tariffs. MSE recently had one, and uSwitch have one until early next month (I know EHL & Quidco/Energylinx both have collective switches coming out this month too, but no details yet)

    Anyway, looking at East Midlands region as an example, the Eon collective tariff for electricity via uSwitch (based on 3100kWh p.a) is cheaper than Robin Hood.

    The details are as follows

    Eon
    standing charge: 16.42p/day
    unit charge: 9.629p/kWh
    (less £5 per year for paperless billing)

    Robin Hood
    standing charge: 19.98p/day
    unit charge: 10.650p/kWh
    (less £22.50 per year for online management)

    Prices will vary slightly by region, but you may want to double check what you have done. Just because the company operates on a not for profit basis, it does not mean it is cheapest.


    Actually looking into Robin Hood Energy Limited (Reg no. 08053212) further, I'm not convinced it is a not-for-profit company. It appears to me to be a normal private company limited by shares. It currently has 3 directors, of which at least 2 are councillors (and possibly the 3rd too) who are presumably paid a salary by their council. The company itself can also pay its directors renumeration (in any form) and pay reasonable expenses to attend company meetings or perform other duties in connection with the company.

    The company shares have attached to them full voting, dividend and capital distribution rights (including on winding up).
    There is currently just one shareholder, Nottingham City Council, who owns the single share issued.

    The company can also declare dividend payments (which by definition are a distribution of profits)

    The only truth appears to be that there are no private shareholders (currently) because the only issued share is currently held by Nottingham City Council, who will therefore be the recipient of any profits distributed, (i.e. it will not invested in utilty infrastucture).

    Edit: It may be that Nottingham City Council have waived their right as a shareholder to receive any distribution of profits, but that would simply mean that the company would retain any profits generated in its balance sheet (as Nottingham City Council are the only shareholder), and Nottingham City Council owns the company anyway as the sole shareholder.
    Originally posted by footyguy
    I used the MSE Cheap Energy Club comparison and Robin Hood energy came out better than British Gas and Eon for an Economy 7 tariff - if the MSE Cheap Energy Club have got it wrong, then I'll consider switching again later in the year.
    I've reread my post and it makes sense to me - the current supplier at the property that I've moved to in to is Eon and in 3 weeks time Robin Hood Energy will take over.
    I did the usual google research on Robin Hood Energy - your post is the only thing anywhere I can find that casts doubt on whether Robin Hood Energy is really a not for profit company - my reason for choosing a not for profit company was not primarily to save money, but because I find it disgusting that utility companies make a profit and pay shareholders dividends for selling essential products such electricity; gas and water.
    • thozza
    • By thozza 12th Oct 15, 2:36 PM
    • 208 Posts
    • 173 Thanks
    thozza
    • #9
    • 12th Oct 15, 2:36 PM
    Not for profit company
    • #9
    • 12th Oct 15, 2:36 PM
    Robin Hood Energy state that they are a 'not for profit company' prominently on their website, and that they are wholly owned by Nottingham City Council.

    'Not for profit' generally means that the organisation does not distribute any profits to owners, it does not mean that they cannot make a profit.

    Quoting from a BBC report:

    Robin Hood Energy was a not-for-profit business, said the council. It said the directors were not paid a salary and other employees did not receive bonuses.
    • footyguy
    • By footyguy 12th Oct 15, 6:58 PM
    • 3,863 Posts
    • 1,534 Thanks
    footyguy
    I used the MSE Cheap Energy Club comparison and Robin Hood energy came out better than British Gas and Eon for an Economy 7 tariff - if the MSE Cheap Energy Club have got it wrong, then I'll consider switching again later in the year.
    Originally posted by snedger
    I'm sure the MSE CEC has not got anything wrong, but have you looked at what it said carefully?
    e.g.Did you check the cost of separate suppliers compared to dual fuel?

    Also, a collective switch tariff is only available through the specific third party that it has been done in conjunction with.

    So you won't find a uSwitch collective switch tariff offered anywhere else than on uSwitch - even the supplier themself cannot offer it to you directly.

    I did the usual google research on Robin Hood Energy - your post is the only thing anywhere I can find that casts doubt on whether Robin Hood Energy is really a not for profit company - my reason for choosing a not for profit company was not primarily to save money, but because I find it disgusting that utility companies make a profit and pay shareholders dividends for selling essential products such electricity; gas and water.
    Originally posted by snedger
    That is why I posted this information I have uncovered - I hope you find it useful
    • footyguy
    • By footyguy 12th Oct 15, 7:10 PM
    • 3,863 Posts
    • 1,534 Thanks
    footyguy
    Robin Hood Energy state that they are a 'not for profit company' prominently on their website, and that they are wholly owned by Nottingham City Council.

    'Not for profit' generally means that the organisation does not distribute any profits to owners, it does not mean that they cannot make a profit.

    Quoting from a BBC report:

    Robin Hood Energy was a not-for-profit business, said the council. It said the directors were not paid a salary and other employees did not receive bonuses.
    Originally posted by thozza
    The BBC are only reporting what they have been told by the owner.
    The facts do not appear support that claim by the owner.

    Accountingweb.co.uk says a not for profit company

    ...needs its articles amended but this time to state that the company is a ‘NFP’ company such that should any surplus profit be made then the profit is to be reinvested back into the company or social purpose for which the company was created rather than distributed as dividends (which is the reason why these companies are usually limited by guarantee)...

    Compare to Ebico - the UK's first not-for-profit energy supplier
    (just a shame they buy their energy from, and have their energy suppllied to their customers by their supply partner, SSE, which is a with profit supplier)
    However, Ebico is set up that prohibits any profit going to it's members, and even if it were to ever close, the assets are still prohibited from going to it's members, but rather must pass to a similar organisation with similar aims.
    Last edited by footyguy; 12-10-2015 at 7:22 PM.
    • cifpower
    • By cifpower 14th Oct 15, 3:50 PM
    • 6,447 Posts
    • 4,099 Thanks
    cifpower
    I have begun a switch to them today and the customer service seem of a very high level!

    I initially wanted to switch to EON with their USwitch collective deal but they wanted a £200 deposit - not happening. Robin Hood was very similar to the EON deal; a bit higher at night but a lot cheaper during the day.

    I tried to switch online yesterday but my address didn't show up. When I called them I was asked if I had a prepayment meter. I did but it was swapped out. Robin Hood just had to update their database. The same guy I spoke to yesterday called me back this afternoon to complete the application. Account has been set up and I have registered online. Switch completes on 2 November and first direct debit is taken on 1 December.


    • Manglewursle
    • By Manglewursle 15th Oct 15, 1:04 AM
    • 1 Posts
    • 0 Thanks
    Manglewursle
    Nottingham city council have been running the energy company since the 1940s, it is only recently that they have publicised it. Throughout it's whole existence it has been a not for profit company. People in Nottingham get a preferential price, as do their industrial customers.
    It's not complicated and you don't need to get technical about it, it's just cheap power primarily for the people of Nottingham and Nottinghamshire but others can also join.
    • Summerwhiner
    • By Summerwhiner 19th Oct 15, 5:49 PM
    • 3 Posts
    • 0 Thanks
    Summerwhiner
    Robin Hood Energy
    Have just switched to them and so far so good, They are easy to contact (and speak English!), their web site is easy to use, and unlike some companies I've used, they have NOT started me off on a monthly direct debit amount which is way over the odds and ends up with me lending them vast quantities of money.
    • glider3560
    • By glider3560 8th Nov 15, 9:45 AM
    • 3,341 Posts
    • 2,064 Thanks
    glider3560
    Switched my electricity only to Robin Hood just over a month ago.

    The switch was smooth, but they insisted on a £20/month direct debit (for the first six months) even though my usage would be around £14/month. If they don't adjust this down as promised, I'll be switching again, as it will end up costing me more every month just to build up a zero interest useless credit balance.

    Also, the meter reading website is far too sensitive. Told me I entered a value that was too high. In fact, the daily usage between this and the opening reading was much lower than the estimate I gave when joining! Had to email customer services to get this reading applied.

    Not received any bills yet. (Aren't these supposed to be supplied monthly from Robin Hood?)

    So far, not too impressed. Probably just teething problems. However, if a better deal does come up, I will almost definitely jump ship.

    • UnfinishedSympathy
    • By UnfinishedSympathy 25th Nov 15, 11:24 PM
    • 1 Posts
    • 0 Thanks
    UnfinishedSympathy
    Not not for profit
    If this were truly a NFP company it would have been set up as a Community Interest Company [CIC] not a company limited by guarantee.


    Facts are: - any profit will go back to the Nottingham City Council's pot, any losses will be absorbed by Nottingham City Council Tax payers. BBC 07/09/15: - "Mr Clark [director] admitted that, as a business, it could lose money."!!!


    Got to wonder if this is a good use of Local Authority cash [tax payers' money] and if the NFP claim will stand to any Trading Standards scrutiny.
    • hwo
    • By hwo 18th Dec 15, 4:55 PM
    • 1 Posts
    • 0 Thanks
    hwo
    Could be the next npower if no improvement soon!
    I changed to them 07 September 2015, the switch went reasonably smoothly, although there are industry bottlenecks, for some reason even with dual fuel switches both fuels are not switched together, the electricity can take a lot longer for reasons I still don't really understand properly.

    Unfortunately my gas service engineer noticed a small leak on the bleed nipple on the gas meter when servicing my boiler. I reported it as a gas safety issue and the meter was replaced by the National Grid on 06 October 2015, who said I wouldn't need to do anything, my supplier would be informed and things would carry on as normal, oh yes I bet, I thought, so I informed Robin Hood Energy immediately.

    It is now mid December and the new meter has still not been registered, I don't even get a bill any more, they say they will bill me when the meter issue has been resolved, but they are still taking the normal direct debit of course !

    I have done everything to try and help them with this, contacted the National Grid and the company who replaced the meter, but Robin Hood Energy just keep saying it's nothing to do with them, while the National Grid And the meter suppliers / installers say that it is their responsibility to take the correct steps in order to register the new meter.

    They don't seem to have an effective complaints procedure as such, very much ad hoc, you have to send several emails to get a response, but the responses are then always completely incoherent.

    Could very likely be the next npower and end up getting fined millions !

    Which could be the end for them if they don't have any profits to pay the fine out of !
    • az-wow1
    • By az-wow1 4th Jan 16, 1:35 PM
    • 1 Posts
    • 0 Thanks
    az-wow1
    Don't seem to know what they are doing...
    I moved to this company in October, shortly after moving house due to their much cheaper tariff than British Gas.
    The switch went smoothly, I was even called on the switch day to confirm the readings I entered and as I'd moved bank's between signing up and the first payment, the correct new bank details were confirmed.
    I checked the direct debit was correctly setup with my new bank (which it was) and the first payment came out no problem.

    *** That was when the problems started ***

    November's direct debit was not taken and instead I was sent an email to say it had been cancelled by me. I was also unable to enter a meter reading as online it said it was too low.

    Emails went unanswered.
    I called and was told the direct debit payment had been taken (which it hadn't) and then told the person who deals with direct debits was not in and would call me back. Eventually about a week later someone called and said it was my banks fault for declining the direct debit. Bank confirmed no request for payment was made by Robin Hood. Spoke with them again and they said would setup the direct debit again and they took the meter readings manually as their software has bugs.

    January payment due and low and behold, no payment taken and no bill yet produced.
    I've emailed them again although I don't expect a reply. I've also taken the positive step and completed an online switch to OVO Energy who I've used previously and found their customer service excellent.

    No more Robin Hood AKA price of thieves for me
    • Petard
    • By Petard 14th Jan 16, 12:46 PM
    • 16 Posts
    • 12 Thanks
    Petard
    Too nosy for me
    I have today decided not to move to Robin Hood Energy. It would save me money, but I am worried about how they plan to use my personal data. Here is an extract from their Terms & Conditions:

    "We may gather information about you in a number of ways, for example [...] from companies that offer databases of information.

    "[...] we and our agents can use your information for [...] statistics, test[ing] computer systems and [...] analysis. The formation and analysis can include details about you and your household, your income and your lifestyle. It can also include the way you use energy [...]"

    My income, lifestyle, and household? What do these have to do with RHE? I just want to buy electricity and gas. What next? When I visit a cafe, will the waitress want to know how much I earn and how many children I have before she'll serve me a lattè?

    No thanks! RHE's Privacy Policy runs to 2,043 words. I think I'll stick with my existing supplier, whose policy is just 262 words, and does not permit them this kind of nosiness.
    • gilbert and sullivan
    • By gilbert and sullivan 16th Feb 16, 2:27 PM
    • 3,162 Posts
    • 2,140 Thanks
    gilbert and sullivan
    Just moved to them so its early days.

    Found them to be very friendly and competent on the phone.

    They've already sorted one silly problem out that no other electric supplier was able to do and has caused endless issues in years gone by, our bungalow was built 23 years ago about 23 years after the others here, and when first set up someone botched the address so it was always known as ''Bungalow adj to'', the nice young man at Robin Hood sorted that in 5 minutes flat after confirming the correct meter number which i read out to him over the phone.

    So already they're doing well far as i'm concerned.

    @ Petard, post above...i suspect the data use thing is them letting you know they will keep an eye out for customers who fail to pay bills and the like or who end up in court with CCJ's, if thats the reason can't say i blame them, people who fail to meet their debts cost us all in the long run.
    Last edited by gilbert and sullivan; 16-02-2016 at 2:29 PM.
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