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  • FIRST POST
    • MSE Andrea
    • By MSE Andrea 8th Jun 11, 10:14 AM
    • 8,095Posts
    • 19,996Thanks
    MSE Andrea
    0 WOW
    Quidco Question and Answers
    • #1
    • 8th Jun 11, 10:14 AM
    0 WOW
    Quidco Question and Answers 8th Jun 11 at 10:14 AM
    MSE Additional reading:

    You might like to read our latest Cashback sites news story: Are you a cashback site loser?

    Back to the original post...

    Hi everyone.

    We're very aware from past discussion threads that issues surrounding the collapse of the DGM affiliate network and the non-payment of cashback is still an issue that people feel needs discussion. We're entirely happy for people to discuss it on this separate DGM discussion thread so that it doesn't prevent other forum users getting the answers they need to their other queries. In the past this has often clogged up other threads with pages of posts and has disrupted the question and answer format for other users.

    So we're going to start things from scratch, with a clean slate, with two separate discussion threads, one for DGM discussion, one for cashback questions for Quidco (this one).

    Please remember though, libellous posts including any implication of fraud, lying, cheating aren't tolerated on this forum. Where they're reported to us they'll be removed and we will stop user accounts that keep pushing acceptable boundaries as we are liable.

    Again, any posts made about DGM on this or other threads will be removed when reported and if persistent will result in further action on that user account.

    Please also remember to keep on topic. This is for people to ask about Quidco. If you want to discuss other cashback sites then please start a separate thread if there isn't one already.

    Please help us with this.

    Finally a reminder that MSE has no special relationship with Quidco. It's included in our Cashback Sites guide along with other cashback sites so we take comments to the contrary very seriously.

    Thanks
    Last edited by MSE Andrea; 27-10-2015 at 8:52 AM.

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Page 2
  • kikikirunna
    Hi Quidco,

    I just sent you a query regarding cashback from Charles Tyrwhitt - 10 Aug 2010 to julieswells@quidco.com. It has been over 10 months with lots of queres to Quidcare Support. Every time I just get response to be patient.

    I am sorry to say that TCB support team is better in chasing payments. I have only used them twice because they always TRACK properly.
    • m00nie
    • By m00nie 20th Jun 11, 2:57 PM
    • 2,236 Posts
    • 1,208 Thanks
    m00nie
    Code:
    Hi, 
    
    You may have noticed that one of your recent Cashback claims was declined by the retailer on 25th May 2011 without a specific decline reason. 
    
    I have now retrieved this reason for you, please see below for the explanation. 
    
    Your sale has been paid to another referrer due to competing cookies on your browser at the time of your purchase.
    Another BIG expected payout apparently lost to competing cookies..

    funny how its always the big amounts i lose and yet i always clear cookies etc before hand and all the small ones seem to track perfectly...
    • elisebutt65
    • By elisebutt65 20th Jun 11, 9:29 PM
    • 3,786 Posts
    • 7,279 Thanks
    elisebutt65
    I've put in 2 support queries for my transactions with AttractionTix back on 10/10/10 for a total of £30 Cashback

    Last reply was in April from LiamC
    I am sorry to tell you that there is a slight delay with your cashback from AttractionTix due to their affiliate network being behind with their processing, but we are working hard to hurry this along for you. Please leave this with us and we will obtain your cashback for you as quickly as possible.

    Aaaargh!
    Noli nothis permittere te terere
    Bad Mothers Club Member No.665
    Student MoneySaving Club member 026! Teacher now and still Moneysaving

    • ffacoffipawb
    • By ffacoffipawb 21st Jun 11, 4:49 AM
    • 2,314 Posts
    • 1,460 Thanks
    ffacoffipawb
    The High Street Web now has outstanding clicks from 20 December onwards, i.e. 6 months old.

    These used to pay very regularly but nothing has been received for months.

    Some money has been paid for clicks for topcashback and their outstanding payments are from 1 April onwards which is HSW's standard.

    How come topcashback has had funds from HSW up to end March 2011 (and the members have been paid) but you have outstanding clicks that are over 3 months older that haven't been received?

    Are topcashback a preferred creditor?

    Thanks
  • quidco Company Representative
    Good morning everyone,


    @kikikirunna – I have received your email so I will have a look into this for you shortly, and send you my response today. Please do be aware that it is not the cashback sites who track purchases, it is the affiliate networks, and most cashback sites do use the same affiliate networks to track their purchases.

    @m00nie – I am very sorry to hear about this, but I’m afraid we did check several times with the network before sending out this message and it is unfortunately correct. We must emphasise that it is vital that you clear your cookies directly before making a purchase, especially for larger amounts of cashback.

    @elisebutt65 – I am very sorry to hear that your purchases are still outstanding, but I’m afraid until the cashback comes through from the network we are unable to pass this on to you, and unfortunately delays can happen. Our payments team do chase up the networks and retailers on a daily basis, so please leave this with us and we will try to get it paid to you as quickly as we can.

    @ffacoffipawb – Unfortunately we can’t comment on other cashback sites or indeed networks, all I can confirm is that The High Street Web are behind at the moment with us, but our payments team are working very hard to resolve this.

    Kind regards,

    Rosie
    Official Company Representative
    I am the official company representative of quidco. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE
    • m00nie
    • By m00nie 21st Jun 11, 10:43 AM
    • 2,236 Posts
    • 1,208 Thanks
    m00nie
    so what can be done about it rosie??

    i always clear my cookies, and all the smaller transactions seem to go though fine so im puzzled as to why its just the larger ones that fail to track.

    this is not the first time i have seen people state they have done everything correct yet still have had the transaction declined to "competing cookies". surely this should be something thats investigated as if people are saying there doing everything right then there is obviously issues somewhere.

    to simply say "tough" to your customers is appauling and that is basically what you are saying as with this excuse reason there is no other action taken.

    does anybody know what department of a company would deal with the transactions as im going to be contacting the company direct also to find out who they have apparently paid as someone somewhere is now £85 better off for nothing and its just not right..
    • Lynsey
    • By Lynsey 21st Jun 11, 1:10 PM
    • 9,260 Posts
    • 31,968 Thanks
    Lynsey
    does anybody know what department of a company would deal with the transactions as im going to be contacting the company direct also to find out who they have apparently paid as someone somewhere is now £85 better off for nothing and its just not right..
    Originally posted by m00nie
    Is it a financial product??

    Some of my family and obviously other MSE members have gone both direct to the company and also contacted the Financial Ombudsman Service and asked them to intervene. Results (positive) and some rapid ones have been achieved.
    There is a "dynamic path" (so I've been told) which can be looked at to see the route your transaction took, ie: did it go via Quidco via the Affiliate Network?? This will also be time and date stamped to co-incide with when you took out a transaction.

    If not a financial product, then you could complain to the ASA as what was advertised hasn't been given.
    Always take a screenshot of especially high value transactions.

    Anyway, good luck and you acknowledge this issue has been going on for a while - I personally know it's been going on for years.

    Lynsey
    **** Sealed Pot Challenge - Member #96 ****
    No. 9 target £600 - (x21)
    No. 6 Total £740.00 - No. 7 £1000.00 - No. 8 £875.00 - No. 9 £700.00 (target met)
  • G-BNWK
    I signed up for Sky TV through Quidco in September 2010, to receive £100 cashback.

    It has been showing on my account as tracked since January, I have been emailing on a monthly basis from January this year, every time I get a response saying they are still waiting to hear from Sky, and to be patient.

    This is very frustrating as we only subscribed to the HD package on the basis that our 12 month subscription would pretty much be counter-balanced by the Quidco incentive, but alas nothing is forthcoming.

    This is the first time we have used Quidco but it just seems like a complete waste of time to be honest, I have pretty much lost all hope this will ever turn up. I think we have been pretty patient but Quidco do not seem interested in trying to resolve this.

    I think next time we will just save our time and cut them out.
  • quick-sand
    quidco - the perfect business model?
    The two transactions I completed through quidco have both been declined - 3Mobile and BT Broadband.

    The beauty of the quidco business is that, when they say that the commission was paid to another marketing channel, I cannot check this. And of course by the time they tell me that I will not be receiving cashback, it is too late to return the item under the distance selling regulations.

    Obviously someone is being economical with the truth; if I follow the 'clear all cookies etc' instructions and the cashback is still declined, the money goes somewhere. The problem is, of course, that like all good money laundering schemes, there is no trace of where it has gone!!

    My advice to anyone thinking of using quidco (I cannot speak for their competition) is only to use them if you can afford to kiss goodbye to your cashback. Always look at other offers as I wish I had done - in the case of 3Mobile, £106 has gone missing but I could have saved £120 over the 2 year life of the contract by taking the exact same contract through a 3 reseller.
    • Lynsey
    • By Lynsey 22nd Jun 11, 6:55 AM
    • 9,260 Posts
    • 31,968 Thanks
    Lynsey
    The two transactions I completed through quidco have both been declined - 3Mobile and BT Broadband.
    Originally posted by quick-sand
    3Mobile have had issues for ages and ages and I see you joined the Quidclan (over 10 pages now!!!!!!!!!!).
    http://www.quidco.com/quidclans/3-mobile-declined-cashback-beware/discussions/10

    Obviously issues for 20 months just according to the Quidclan, in reality it's been longer.

    This is one of those merchants Quidco REFUSE to ban/remove from their site, despite well known issues. This is another strategy that is costing it's members advertised cashback. This is another high value cashback with issues.

    What is the reason for this particular merchant being allowed to be promoted?? There must be a benefit for someone.

    Lynsey
    **** Sealed Pot Challenge - Member #96 ****
    No. 9 target £600 - (x21)
    No. 6 Total £740.00 - No. 7 £1000.00 - No. 8 £875.00 - No. 9 £700.00 (target met)
  • quidco Company Representative
    Good morning everyone,


    @m00nie – We do send each batch of claims back to the retailer every time transactions are declined for this reason, please don’t feel that we don’t do anything about it or don’t care because we do. It is one of the biggest problems that we face and we work very hard to try to overturn the decision of the retailers. Unfortunately on this occasion, we were informed that the decision was correct after sending the claims back on several occasions. Please understand that if we cannot overturn their decision, then we have to accept their decision. If we do not receive the cashback from the retailer then we will not be able to pass it on to you, and it is one of the main reasons that we can never guarantee cashback.

    @G-BNWK – I am very sorry that this is still outstanding, and we are aware of a delay with a batch of Sky transactions from around this time that we are working very hard to rectify. I do understand how frustrating it can be waiting for cashback, but please don’t feel that we do not want to resolve this for you. Our payments team chase up the merchants every day, but unfortunately until we receive the cashback from the merchant we are unable to pass this on to you.

    @quick-sand – There will certainly be a trace of where the commission has been paid to, but unfortunately we do not receive this information and the networks will not supply us with this information. We do realise how disappointing it is when cashback is declined for this reason, and we are as frustrated as you when we are not able to overturn the decision. We have nothing to gain from cashback being declined for this reason, our priority is for you to receive your cashback; after all that is what we’re here for. I must stress that cashback is never guaranteed, so we would never recommend making a purchase purely based on the cashback that you will receive – always go for the best deal that suits you.

    Kind regards,

    Rosie
    Official Company Representative
    I am the official company representative of quidco. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE
  • jmacp
    Mobiles.co.uk

    Took out a mobile in November 2010. Tracked etc fine still waiting for payment nearly 8 months later! I have had nothing but excuses from quidco. It's now go the ridiculous stage that mobiles.co.uk are paying me their redemption.

    A quick browse on quidclans confirms this is anything but isolated!

    So come on quidco whats going on?

    John
    • barneygumble
    • By barneygumble 22nd Jun 11, 10:51 AM
    • 117 Posts
    • 45 Thanks
    barneygumble
    My work colleague has had a payment of £109 rejected from Three due to competing cookies, even though he had his purchase tracked and confirmed by quidco. This sounds very dubious to me.
  • kikikirunna
    Hi Quidco - Thank you for your help. It is updated yesterday to "comfirmed" and to be paid in the next payment run. I am sure it is from your help after I posted here because Ms Kim (from Quidcare) still repiled me to be patient
  • quick-sand
    Cashback Systems Not That Different To Money Laundering!
    Rosie raises an interesting point. If (in my case) 3Mobile claim to have paid commission to another marketing channel, then I have a relationship with that other marketing channel - I 'asked' them to act on my behalf in setting up the contract.

    So why can I not find out who this other channel is? The contract between quidco and 3Mobile must be a pretty one-sided affair if, on the one hand, quidco can track a transaction and see it as valid, but 3Mobile can simply say "can't pay, won't pay" without providing any evidence to support their stance. At the very least, the contract should provide the customer with the right to know who was credited with the sale.

    My rejected claim with BT will be interesting. I specifically cleared all cookies before starting the ordering process and took screen-prints at various stages through the process showing which cookies had been installed.

    One final point - for now. What is to stop 3Mobile putting a cookie onto my computer as soon as I pass through quidco to their site and then claiming that this cookie is somehow evidence of the involvement of a fictitious "other marketing channel"?
  • scampdog
    I wonder if the Quidco representitive can do anything about the Ceasars Casino £55 cashback that quite a few people have been patiently waiting for since January ?, this problem paying out is being blamed on the affiliates !!....
    • margf
    • By margf 22nd Jun 11, 6:46 PM
    • 149 Posts
    • 2,299 Thanks
    margf
    Hi

    Has anyone received cashback from Quidco from Npower Contract? I have had £100 tracking since January.

    Marg
    • bristolleedsfan
    • By bristolleedsfan 22nd Jun 11, 8:05 PM
    • 7,424 Posts
    • 9,592 Thanks
    bristolleedsfan
    Match Affinity - Quidco Cashback Rate
    Hi Quidco

    I was wondering why Four ( 4) 100% Cashback Sites namely TCB, Fatcheese, Getpoundsback and I-Mutual are able to offer 9.00+ for this merchant offer yet Quidco appear to only be offering 3.00.

    You may say that different sites have different offers on at different times, in this case we are talking about 4-1 with all 5 offers stated as finishing on 30th June.

    http://www.quidco.com/matchaffinity/ ( Largest Cashback Site in UK - Register with MatchAffinity and complete a free personality test plus get £3 cashback

    http://www.imutual.co.uk/social-leisure/match-affinity

    http://www.getpoundsback.co.uk/stores/match_affinity/

    http://www.fatcheese.co.uk/cashback/match-affinity/

    http://www.topcashback.co.uk/match-affinity/
  • vicx
    I have just recently registered with Quidco and placed an order for a £300 laptop. Cashback was tracked within an hour but at a lower rate than expected. I guess they have took 20% VAT off the total amount paid then calculated the 3% cashback.

    I've only just noticed that Quidco keep the first £5 I earn every year so looks like I will only earn £2 from a £300 spend.

    What if I was to go through Quidco and use a discount code that is not on the Quidco website, would the retailer decline the cashback and the money then goes to Quidco?
    • stampede
    • By stampede 22nd Jun 11, 8:29 PM
    • 236 Posts
    • 393 Thanks
    stampede
    I have just recently registered with Quidco and placed an order for a £300 laptop. Cashback was tracked within an hour but at a lower rate than expected. I guess they have took 20% VAT off the total amount paid then calculated the 3% cashback.

    I've only just noticed that Quidco keep the first £5 I earn every year so looks like I will only earn £2 from a £300 spend.

    What if I was to go through Quidco and use a discount code that is not on the Quidco website, would the retailer decline the cashback and the money then goes to Quidco?
    Originally posted by vicx
    If you use a discount code that has been given to another affiliate & unique to that affiliate (Not Quidco) then it will probably be declined. If it's a discount code that has been given to all affiliates then it'll probably be ok

    Always worth checking the other sites as Quidco is not necessarily the best deal.
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