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  • FIRST POST
    saintscouple
    0 WOW
    Freebie Successes by Letter / Email - What have you recieved? (merged)
    • #1
    • 5th Aug 08, 7:48 PM
    0 WOW
    Freebie Successes by Letter / Email - What have you recieved? (merged) 5th Aug 08 at 7:48 PM
    Time for a fresh new thread, a continuation of THIS thread.

    This is a chance to share your success stories of contacting companies as a matter of a complaint, compliment, or simply requesting a freebie.

    I recently sent an email to our companies sponorship department for any olympic material they could spare, and i recieved 2 dozen sport drink bottles, and a load of inflatable wave sticks.
    It actually arrived by external post, with a postage paid label to the value of £9.60!

    I also sent an email to the British Olympic Association, and recieved half a dozen large posters, and also a dvd-rom all about the olympic movement.
Page 3
  • Dandy Lion
    don't hold your breath!

    i used to work for them and i know what they're like!
    they are such a rubbish company the customer services were a waste of time they told me my complaint was all my fault so then i sent a letter to head office and they phoned me to see if i would be happy with the £30 vouchers, i think i will write to them again to see what happens.
  • REALGSA
    Hi, re: the freebies from Capcom, I received an email back today!

    Thank you for your kind email regarding our games.

    As for "freebies", what made you think that we would have some to give away? I ask as we are being swamped with requests over the last week from people all over the UK looking for free stuff and we can only conclude that there is a fake forum post somewhere or someone is telling lies and has got everyone emailing us.

    If there is such a thing that you know of, please let us know where so we can tackle this problem from the source as we are having to disappoint a huge amount of people every day now as we have nothing to give and never have.



    Personally I have received freebies from them in the past, promotional games etc, so this person is either new or a idiot, the email sounds a bit rude to me!?!
    • Computertec
    • By Computertec 11th Aug 08, 6:12 PM
    • 1,716 Posts
    • 3,592 Thanks
    Computertec
    Got The Same!
    Capcom Europe - Got the same email

    SOOOOO Rude

    I felt shouted at, the OP of the Capcom Europe Gifts is a idiot
  • posey1234567
    Hi,does anybody know how to contact Thierry Mugler by e-mail? Thanx!
  • Tasuke
    Hi, re: the freebies from Capcom, I received an email back today!

    Thank you for your kind email regarding our games.

    As for "freebies", what made you think that we would have some to give away? I ask as we are being swamped with requests over the last week from people all over the UK looking for free stuff and we can only conclude that there is a fake forum post somewhere or someone is telling lies and has got everyone emailing us.

    If there is such a thing that you know of, please let us know where so we can tackle this problem from the source as we are having to disappoint a huge amount of people every day now as we have nothing to give and never have.



    Personally I have received freebies from them in the past, promotional games etc, so this person is either new or a idiot, the email sounds a bit rude to me!?!
    Originally posted by REALGSA
    Cripes. :/ Sorry to hear about this...

    I felt shouted at, the OP of the Capcom Europe Gifts is a idiot
    Originally posted by Computertec
    Me? I'm sorry that happened to you, but I can't see how it makes me an idiot.

    I have to say, I certainly didn't mean to cause any issues for Capcom Europe or for anyone else. I was just incredibly impressed by the response to my letter, and I wanted to share my happiness about that. That's all. As I said in my original posting (located here), "Kudos to you, Capcom Europe!". I never at any point said, in either of my comments about it, "Everyone should go and e-mail them." - my perception was that the threads in question (this one, and the other one) were for sharing good experiences, that's all.

    My sincerest apologies to Capcom Europe, and to those who got stung as above. As said, I didn't mean to cause any trouble.
    Kubuntu GNU/Linux user | Nintendo DS player

    (... And it's Tas-keh, not Ta-sook. )
    • Computertec
    • By Computertec 11th Aug 08, 10:24 PM
    • 1,716 Posts
    • 3,592 Thanks
    Computertec
    Cripes. :/ Sorry to hear about this...


    Me? I'm sorry that happened to you, but I can't see how it makes me an idiot.

    I have to say, I certainly didn't mean to cause any issues for Capcom Europe or for anyone else. I was just incredibly impressed by the response to my letter, and I wanted to share my happiness about that. That's all. As I said in my original posting (located here), "Kudos to you, Capcom Europe!". I never at any point said, in either of my comments about it, "Everyone should go and e-mail them." - my perception was that the threads in question (this one, and the other one) were for sharing good experiences, that's all.

    My sincerest apologies to Capcom Europe, and to those who got stung as above. As said, I didn't mean to cause any trouble.
    Originally posted by Tasuke
    Ignore my comments
    Didn't meant to be rude

    Not your fault anyway, have a good night
    Glad for your result
    • tizzy79
    • By tizzy79 12th Aug 08, 2:46 AM
    • 436 Posts
    • 634 Thanks
    tizzy79
    Hiya,

    A lot of the time of you go to the comapny website and use the contact us area. Use email if possible and THEN its completely FREE!
    Let us know how you get on .... x
    • redagila
    • By redagila 13th Aug 08, 10:16 AM
    • 4,448 Posts
    • 14,692 Thanks
    redagila
    Emailed Andrex to comment on the Aloe Vera toilet rolls and received £5 of vouchers from them
    Originally posted by ShelBell
    Emailed Andrex late last night. Reply received this morning telling me they are sending a voucher. Good result.

    Have also tried Wrigleys & Mr Kipling, as mentioned before here - wait & hope
    • roh999
    • By roh999 13th Aug 08, 5:59 PM
    • 1,972 Posts
    • 2,177 Thanks
    roh999
    I emailed virgin media as mentioned on here about the free modem box for new customers in august,i asked why existing customers wernt going to get them quoting the amount of money i spent with them,phone call today £35 credited to account to buy a wireless modem!
  • posey1234567
    Anybody know how to find Andrex e-mail address?

    Emailed Andrex late last night. Reply received this morning telling me they are sending a voucher. Good result.
    Originally posted by redagila
  • Geddes
    Anybody know how to find Andrex e-mail address?
    Originally posted by posey1234567
    Hi,
    I applied on their website and recieved £2 worth of vouchers today.

    http://www.andrex.co.uk/longerlasting/contactus.aspx
  • liquidlives
    I complained to TFL last month, got a response after a few weeks saying they'd send me a £4 travel voucher and it finally arrived today!
  • Debt Free Dreamer
    I complained to Baby Dan about a musical rocking baby chair which broke. Very sad as my first daughter loved it. Would not work for the second when it came out of the loft.

    However I wrote and told them about the chair, but also said I loved Baby Dan products and especially their Baby Dan Den. (Play Pen). I told them what I really wanted, was the tent for the girls, as the second daughter was now too old to go in the rocking chair. I also pointed out we had spent loads of money on batteries (which we had)

    Anyway, the very very kind man at Baby Dan sent us one for free (Play Tent). £45 worth, so I was very very happy.

    Just goes to show that a complaint, combined with a compliment and with a statement of what you actually want to get back, you are more likely to achieve the outcome you want.
    I want to be credit card and loan free by Christmas 2010
  • Debt Free Dreamer
    My other complaint was to Butlins when the accomodation was so bad we just came home. Again I wrote and said we would come back later in the year, but I wanted a discount on our next holiday. I actually 'googled' to find out who the Director of the company was and wrote to him direct. It does not give his name on the website, so I had to read a load of reports I found.

    Anyway, we received a voucher for 25% off our next holiday, which we used for 1 weeks holiday in the Summer Term. The 25% value off was much greater than the total value of the original holiday. So again, I was very happy.

    So my formula again is Complain, Compliment, State What You Want.....
    Last edited by Debt Free Dreamer; 14-09-2008 at 4:00 PM.
    I want to be credit card and loan free by Christmas 2010
    • redagila
    • By redagila 13th Aug 08, 10:54 PM
    • 4,448 Posts
    • 14,692 Thanks
    redagila
    I have just looked at the Proctor & Gamble website. They are not providing samples or vouchers at present but you can be added to their mailing list for any future items by calling 0800 015 7462 - open 8-8 weekdays.
    I shall be phoning them tomorrow to register.
  • stepandr
    BT "success"
    I recently had a lot of problems with BT (like a load of other people I see!) which basically meant I spent hours on the phone to them and was basically being lied to for most of the time. They would tell me a particular plan was/wasn't on a contract depending on which person I spoke to and they would tell me letters had been sent to me when they had not. My main problems came when I tried to find out my account number. They said they could not tell me over the phone for security, which I understand, so I asked if they could email it to the account holder. They said this wasn't secure enough either and they could only do it by post. (Why is post more secure? You don't need a password to open someone else's post!) They said that they could send a bill to a different address to the one I currently had, but they didn't ask me any security questions to do so! Then it turned out that they hadn't sent the bill at all! I eventually had to call my bank to find out the account number - why can my bank tell me my BT account number over the phone but BT cannot?! :confused:

    Anyway, I called up their customer services and complained, but got a pretty weak apology so I decided to write to someone high up. The BT CEO is Ian Livingston, so I sent him an email, explaining all my problems and asking for something to be done. I will not give his email here, but you can find it on other sites. Within 10 minutes or so, he had forwarded it to John Petter who is the Chief Operating Officer and by the next morning I had an email from the Executive Complaint Management Team offering me £30 worth of vouchers for various things, Pizza Hut, Waterstones, HMV, theme parks etc. All in all a satisfactory outcome, and it just shows what going high up with your complaints can do.

    I recommend anyone who has had problems with BT to go high up rather than call one of the call centres. You don't have to have a fancy email arguing your point, just explain what has happened and that you feel you deserve better.

    Of course, better service would be better than a few free pizzas, but hey. Hoepfully they'll be better in the future.
    • redagila
    • By redagila 14th Aug 08, 2:34 PM
    • 4,448 Posts
    • 14,692 Thanks
    redagila
    The voucher from Andrex arrived yesterday (£2) & today another £2 from Mr Kipling for saying I liked his bakewell tarts!
    I also registered with Proctor & Gamble today - very pleasant assistant & very fast.
    Now have to decide who will be my next supplier to compliment!
  • WATTY1978
    Hi,does anybody know how to contact Thierry Mugler by e-mail? Thanx!
    Originally posted by posey1234567
    Hi, Thierry Mugler have what they call 'a circle' you can either join this throguh their website or when you buy Angel or other products you get a pretty little blue envelope in the pack with all the joining details on. Think there is an email for their customer services on there too though if you are after freebies you are better getting friendly with the lady running your local TM counter! Ours is lovely.

    i have been a fan since it forst come out and they really do value you as a customer but i do collect points in store everytime i buy somethign so it may have something to do with that. Though they are not so generous with the freebies anymore but good if you are a fan because they send out lots of promo info and special offers from time to time which i collect.
  • liquidlives
    Got a reply from Andrex which included this:
    In answer to your inquiry, we do not have a program for sending product vouchers or samples on request. However, you may want to watch for special offers which are advertised in your local shop, in magazines, or on our website from time to time. Occasionally, you will also find price discounts and other offers advertised on our packages.
    Shame.
  • MRS TO BE
    can you PM me the email address for BT please can need to take a missold contract further. Cheers
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