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  • FIRST POST
    • saintscouple
    • By saintscouple 5th Aug 08, 7:48 PM
    • 3,844Posts
    • 2,916Thanks
    saintscouple
    0 WOW
    Freebie Successes by Letter / Email - What have you recieved? (merged)
    • #1
    • 5th Aug 08, 7:48 PM
    0 WOW
    Freebie Successes by Letter / Email - What have you recieved? (merged) 5th Aug 08 at 7:48 PM
    Time for a fresh new thread, a continuation of THIS thread.

    This is a chance to share your success stories of contacting companies as a matter of a complaint, compliment, or simply requesting a freebie.

    I recently sent an email to our companies sponorship department for any olympic material they could spare, and i recieved 2 dozen sport drink bottles, and a load of inflatable wave sticks.
    It actually arrived by external post, with a postage paid label to the value of £9.60!

    I also sent an email to the British Olympic Association, and recieved half a dozen large posters, and also a dvd-rom all about the olympic movement.
Page 2
  • stef240377
    haven complaints
    Having just rang the travel agents who took our booking to explain the letter received from Haven head office they have now given me a number to ring for Customer Solutions. I rang the number and the lady is going to review all letters that have gone between ourselves and send a covering letter to Haven themselves, she has said if this fails they will forward the case to ABTA who will deal with it accordingly.
  • Dandy Lion
    hi guys well some of you might know i had big problems with pc world when i bought my laptop a month ago when they charged me for things i was told were free i had big problems with customer services so i wrote a letter i had a phone call today from the head offices secretary she said head office had asked her to ring me, she said that pc world were in the wrong and would i be happy with £30 of vouchers to say sorry, i then said i would but i wont be shopping in pc world again but i can also use them in currys as they own that as well so i agreed and vouchers are in the post.
    Last edited by Dandy Lion; 08-08-2008 at 7:33 PM.
  • Tasuke
    I wrote about this in my very first post here (a reply on page six of "The Great 'Blagging hints and tips' Hunt"), I hope it's ok to repeat myself. :P

    Now, this wasn't from a complaint letter, but rather a letter to Capcom Europe with a query about a product, and an enquiry as to whether any freebies were available and if there were, please could they let me know how to get some;



    That's a hand-warmer (they actually sent two, but it seemed pointless to photograph them both), and three full games (I can't play two of them as I don't own or want a PlayStation 2 or 3, but still, I was stunned by their generosity! The DS game is being greatly enjoyed, that said.). Not pictured are two shirts which they also sent - one long-sleeved Devil May Cry 3 t-shirt, and one short-sleeved Okami t-shirt.

    I sent a thankyou letter as soon as I recovered from the shock, of course.
    Kubuntu GNU/Linux user | Nintendo DS player

    (... And it's Tas-keh, not Ta-sook. )
  • sarahf191979
    I recieved £3 of McCain Vouchers in the post yesterday, after emailing them to tell them how much I liked their Salt and Pepper Wedges.

    I only tried them in the last 2 weeks as I got a voucher (for a FREE Packet) from a promo stand outside my local tescos the other sunday.

    So I will be stocking up with these now

    Where's the Coffee?? Show me the Coffee NOW!!
  • liquidlives
    My complimentary e-mail to Mr Kipling was a success; I got a £2 voucher for Mr Kipling cakes in the post today.
  • jacktyler
    i filled out the contact form on wrigley's website saying how much i liked their orbit chewing gum and about 2 weeks later, i got five packs through the post!
    (they're more than 50p each in the shops)



    link to contact form here if you want to try your luck

    http://www.wrigley.com/wrigley/contact_us.asp
  • angecull31
    How about this for a reply letter to Haven? Comments would be greatfully appreciated.



    Dear Mr McPhee,

    I have received your letter dated 04/08/08 in response to my email of 26/07/08. I have many concerns relating to your response and will outline these below.


    1. With regards to the gas fire in our caravan I fully understand that the
    fire has to be vented to comply with Corgi regulations but you have
    not addressed our central concern ie. How are we to know that this
    noise is due to the venting and not due to the fact that it is about to
    explode. Where does it state in that caravan that we are to expect
    this horrific noise intermittently and that this is perfectly normal and
    that it is not about to blow up. Also you have not addressed the fact
    that sometimes the fire wouldn’t light when the gas had been
    switched on the ignition pressed.


    2. With regards to the fire blanket query the fact that a large majority
    of caravans on your park are privately owned and sublet through
    Haven is entirely irrelevant. You have stated that the caravan was
    previously owned by a charity organisation however when we
    booked our holiday with you we booked a caravan under your
    ownership. As such it is your responsibility to ensure this caravan
    was fully refurbished as necessary to avoid such an issue occurring
    in the first place. I am sure a company the size of yours could afford
    to put up some new wall coverings which would mean that the
    numerous notices around the caravan would no longer be there to
    cause confusion and alarm to your guests.


    3. Your response to the issues regarding the smoke alarm I find totally
    unacceptable and moreover most concerning. This one issue alone
    is, of such importance to the safety of your guests and as such I
    spent a great deal of time and care in my email to fully express my
    concerns. I made it perfectly clear that we fully understand that
    battery power can go down at any time and this was the very
    reason that spare batteries and mains linked alarms were so very
    important. I fully accept that you say the cleaners check the alarm
    when cleaning the caravan but if you re-read our initial email this
    does NOT mean that the existing smoke alarm system in that
    caravan will be of any use even one day later. As such I return to my
    original points and especially the fact that you are still relying on the
    holidaymakers to ensure the safety of both themselves and the
    holidaymakers occupying the caravan immediately after. This CAN
    NOT be right or acceptable. However in your reply you have made
    absolutely no comment about either:

    a. The working effectiveness of the existing smoke alarm in that
    particular caravan (bearing in mind that we stated that the alarm
    did NOT activate with the burnt toast even though there was still
    some small battery power left).

    b. The fact that all possible battery malfunctions could be a non
    issue with the fitment of mains fed smoke alarms.


    Finally, on the smoke alarm points that you do not leave spare batteries because some of the guests take them home with them, this implies that you must have done this in the past otherwise how would you know that they are taken when you leave them. As such I would be most interested to see any relevant documentation and records that you hold to substantiate your claim. Assuming you have such records and that they do show a percentage of the batteries being taken away this could only mean that you have made a conscious decision to compromise the safety of the holidaymakers on relatively minor economic grounds. Surely again a company the size of Haven could afford to replace the relatively few batteries which would been stolen and as such can insure that a brand new battery is available and is checked that it is available on a weekly basis ie. When the cleaners do their caravan clean. In summary, I feel very strongly that I cannot let this matter lie here bearing in mind this is the only smoke alarm in the caravan and its effectiveness or otherwise could have been a matter or life and death for my family and myself


    4. With regard to the concerns raised with the boiler in the hall
    cupboard you have stated that the sooty residue is not a sign of a
    malfunctioning appliance. Irrespective of this our point was that the
    evidence of the sooty residue does not inspire confidence in this
    boiler system and surely the residue should be cleaned off, again to
    avoid any cause for concern for your guests. However, if necessary
    I will have no hesitation in taking expert advice from an approved
    Corgi registered heating engineer with regards to the possible
    causes of such a sooty residue. You have stated that this residue is
    generally due to guests lighting paper from the pilot light in order to
    light the cooker or maybe a cigarette.

    Two points here:

    1. How would you know this?

    2. Are you aware that the cooker in that particular caravan has a
    working ignition switch and therefore who in their right mind
    would stick anything into that pilot light in order to light the
    cooker. Also, who on earth would seriously stick paper into the
    pilot light in order to light a cigarette when there is a gas fire and
    a gas cooker.


    Finally, you have stated that carbon monoxide alarms are not part of the fixture and fittings of the majority of the caravans and are not part of any legal requirement.

    One question immediately springs to mind:

    1. What caravans do have them fitted and on what basis were they
    fitted to these but not to all?


    Also, you have totally disregarded our point that surely these alarms should morally be fitted to ALL your caravans; once again an organisation the size of yours could surely afford the cost if it were to save just one life in the future. All you have said is that they are not part of any legal requirement. I fully understood this at the time of sending you my email and as such was not arguing about legalities but about moralities


    5. With regards to your reply about the alarm system it is totally
    irrelevant to us as to who previously owned or will in future own that
    caravan. When I booked our holiday I booked it with Haven and paid
    the money to Haven and as such yet again, it is your responsibility
    to ensure that the accommodation was fit for purpose. I have
    previously covered the fact that you should have removed any and
    all out of date or no longer applicable signage from the walls of that
    caravan and as such will not dwell on it here. Except to say that you
    will find the sign by the back door telling guests to set the alarm and
    leave their passes for the next guests has not been ‘stuck’ to the
    wallpaper as you have stated but has actually been put up using
    four small blobs of blue-tack (as you can see in the attached photo).
    I am sure it is not beyond the capability of your organisation to
    remove this notice without causing damage to the interior of the
    caravan especially considering that your wall coverings are made
    from vinyl and not in fact the wallpaper that you have also stated.


    Your point about the exposed wires of the alarm system once again illustrates a lack of understanding of my email and a lack of empathy with its content. You simply state that there is no power source to these wires and my point was that how were we supposed to know this. Surely you cannot possibly think it acceptable that exposed wires are left clearly visible in two separate locations without any attempt to either communicate that they are not live or to simply neatly tape them to the wall using wall coloured tape, thereby disguising them to avoid any cause for concern or confusion. Once again future owners of that caravan are of absolutely no relevance to us or to your argument.


    6. With regards to our complaints concerning :

    1. Window in rearmost twin room
    2. Toaster
    3. Microwave
    4. Fridge
    5. Oven shelves
    6. Dining table edge
    7. Living room bed
    8. Triple ceiling light
    9. Spiders
    10.Back exterior door

    You have merely given a one paragraph reply which is simply a general answer rather than a detailed explanation of these complains in turn. Indeed, worse that this you have given me the distinct impression that actually I was at fault for not reporting these to you at the time rather than your organisation being at fault for these issues in the first place. It occurs to me that as we did not discover all these issues all at the same time I would have been making many trips to your Reception to complain! As I stated in my email I, like most people would normally just put up with issues of this nature but as I also stated on this occasion I, upon reflection felt that why should I just let it pass and that is why I eventually emailed you in great detail.

    Finally on this point, surely the cleaners, the caravan checkers or cleaning supervisors between them should have spotted and had corrected the vast majority of these ten points outlined above. The fact that you rely on your holidaymakers to report issues of this nature to you, means that your system of ensuring ‘fit for purpose’ accommodation has been ineffective on this occasion. What problems that we have identified in these ten points do you seriously think only present themselves through the use of the accommodation or the appliances and would not present themselves through the effective cleaning, cleaning supervision and/or caravan checking? To your knowledge how many of these issues have now been rectified? I would be most interested to find out.

    7. With regards to the swimming pool issues I note that my comments
    have been accepted as ‘constructive criticism’. What does this
    mean in practice? You stated that the refurb was done to current
    specifications so presumably this means that the possibility of
    entering the pool in the way my husband did totally complies with
    any Health and Safety rules and regulations. Does this mean that
    there is no obligation at all on your part to install some form of
    system (perhaps barrier rails) which would make it impossible to
    enter the water at this very shallow depth? Once again I would be
    most interested to receive a definitive answer from you on this
    matter.

    As you can see from my email my, T-Co complaint was of significant importance to the enjoyment of our holiday. You have accepted that your brochure states that T-Co operates throughout the season. As I stated in my email to you, this is absolutely correct because on page 202 it states that T-Co operates ‘at all parks except Far Grange throughout the season’. Please note no dates are given.

    I have checked the definition of the word throughout using both the Webster’s Revised Unabridged Dictionary and also the Complete Oxford English Dictionary Thesaurus

    Webster's Revised Unabridged Dictionary

    Throughout: prep. in every part, at every point or moment
    adv. in every; during; end-to-end [/font]

    Complete Oxford Thesaurus

    Throughout: All over, in every part of, everywhere in, all through, right
    through, all round.
    Through, all, for the duration of, for the whole of, until the
    end of.

    and as you can clearly see the way that Haven uses the word throughout in the phrase ‘throughout the season’ is completely misleading and opposite to reality. You do imply that T-Co operates on a daily basis for the entire season by using the very word ‘throughout’. You do in effect state that, by using the very word ‘throughout’. Also, is it or is it not the case that T-Co was scheduled to take place daily from Saturday 19th July (ie. the start of the English school holidays) as my husband was informed by one of your Funstar entertainment team (on the evening of Friday 18th July – the last night of our holiday!!!). The reason she gave was that it was on every day from now because it was the start of the English school holidays. Please note I am not asking as to whether or not T-Co did in fact take place every day from 19/07/08 but I am asking whether or not it was scheduled to do so. Once again I could not have made it any clearer in my email as to the importance, especially to my son, of the virtual non existence of T-Co during our holiday but you have simply brushed this aside and have merely replied that you can only apologise for any disappointment caused. I strongly feel that the Haven brochure is at the very least misleading and am considering very seriously as to whether or not I take my issues to the relevant Trading Standards body.

    In conclusion as you can see I am not at all satisfied with your reply. I spent a significant amount of time and effort in compiling my original email to you and feel that you have not addressed them in sufficient detail or with any thought of any form of compensation. Neither have you fully understood my determination to get these issues resolved to my satisfaction and I feel that your overall angle has been to simply attempt to fob me off. If you look at all the issues in my first email could you seriously say that you feel we had the holiday experience Haven would wish us to have? It is all very well you apologising for any inconvenience or disappointment caused and sincerely apologising as you stated ‘IF we have failed to achieve to meet and hopefully exceed our customer’s expectations’ but the fact is you did fail to even MEET our expectations on many different levels.

    To this end I feel that you have totally misjudged the seriousness of my complaints and the strength of feeling that I have regarding them. I am very disappointed in your overall response and moreover am still concerned for the overall Health & Safety wellbeing of your current and future customers as you have given me very little cause for comfort regarding the key Health & Safety complains I made. Our holiday experience with you whilst, enjoyable overall, was significantly affected by the combination of the complaints I made in the email. How many other customers do you think you have that have similar experiences and never return to you as a direct result? I feel that in light of your response I have been left with little alternative but to forward all relevant correspondence from you to me and me to you (including this email) direct to your Chairman - Mr. Peter Harris and your Board Director for HR Training and Development - Ms. Ann Horner at your Head Office in Hemel Hempstead by Recorded Delivery sometime in the near future.

    In addition, the several points needing clarification regarding the various Health & Safety issues and Trading Standard issues may require me to contact the relevant bodies, in the near future.

    If you wish to communicate with me in the very near future please do not hesitate to email me for an immediate response on either address below.
    Last edited by angecull31; 10-08-2008 at 2:41 AM.
    SH!T happens!!!
    • ChelseaGirl
    • By ChelseaGirl 10th Aug 08, 8:41 AM
    • 4,339 Posts
    • 262,755 Thanks
    ChelseaGirl
    i filled out the contact form on wrigley's website saying how much i liked their orbit chewing gum and about 2 weeks later, i got five packs through the post!
    (they're more than 50p each in the shops)



    link to contact form here if you want to try your luck

    http://www.wrigley.com/wrigley/contact_us.asp
    Originally posted by jacktyler
    Thanks, i've given this a try.
    • tizzy79
    • By tizzy79 10th Aug 08, 3:15 PM
    • 436 Posts
    • 634 Thanks
    tizzy79
    Hiya Angecull31,

    Just a quick note, as I used to work as a oversea rep and we where responsible for health and safety checks (most areas of inspections).
    Ask haven for copies of these reports, also gas appliances are HIGH risk and must be serviced by qualified staff and as such have a valid safety certificate.
    Did you take photos and / or ask for a move?
    • ged1980
    • By ged1980 10th Aug 08, 3:54 PM
    • 1,165 Posts
    • 3,967 Thanks
    ged1980
    hi there, would you be able to pm me the type of thing you sent to these co's? i'm not sure where to start?!

    thanks in advance buddy!
    Originally posted by chloecc

    have you had a problem with these brands?
    If you dont like me remember its mind over matter, I dont mind and you dont matter

  • lally666young
    there is a site called student free stuff and I have had tons of stuff!!! You can use it even if you are not a student
  • angecull31
    Hiya Angecull31,

    Just a quick note, as I used to work as a oversea rep and we where responsible for health and safety checks (most areas of inspections).
    Ask haven for copies of these reports, also gas appliances are HIGH risk and must be serviced by qualified staff and as such have a valid safety certificate.
    Did you take photos and / or ask for a move?
    Originally posted by tizzy79

    Hiya,

    I most certainly did take photos. The ones that I have sent them and a lot more besides just incase I need them later on!!! I didn't ask to be moved though as by the time that I had noticed most of these things we had all unpacked and to be honest I couldn't be bothered with all the hassle of moving, we were also hardly ever in the caravan as we were usually away on days out etc. but its the principle of the thing more than ever now.

    The perfect example would be to imagine going on a shopping trip to Tesco's. You would expect the shop to be perfect condition in every way ie. shelving in place and not falling down, cleanliness etc. and if there are any problems at all that they would be rectified before the shop opens for business and not that they would only get fixed if a customer pointed out the problems to them! So why should this be any different?

    Angela
    SH!T happens!!!
    • tizzy79
    • By tizzy79 10th Aug 08, 10:39 PM
    • 436 Posts
    • 634 Thanks
    tizzy79
    Hiya,

    I most certainly did take photos. The ones that I have sent them and a lot more besides just incase I need them later on!!! I didn't ask to be moved though as by the time that I had noticed most of these things we had all unpacked and to be honest I couldn't be bothered with all the hassle of moving, we were also hardly ever in the caravan as we were usually away on days out etc. but its the principle of the thing more than ever now.

    The perfect example would be to imagine going on a shopping trip to Tesco's. You would expect the shop to be perfect condition in every way ie. shelving in place and not falling down, cleanliness etc. and if there are any problems at all that they would be rectified before the shop opens for business and not that they would only get fixed if a customer pointed out the problems to them! So why should this be any different?

    Angela
    Originally posted by angecull31
    Hi Angela,

    Make as much noise about it as possible. Another thing which could perhaps help is either emailing or writing to "The Judge" at the Sunday Mail. He is very helpful at getting replies and companies dont like bad press. Keep us updated!

    Tracy
  • bimsbims
    Time for a fresh new thread, a continuation of THIS thread.

    This is a chance to share your success stories of contacting companies as a matter of a complaint, compliment, or simply requesting a freebie.

    I recently sent an email to our companies sponorship department for any olympic material they could spare, and i recieved 2 dozen sport drink bottles, and a load of inflatable wave sticks.
    It actually arrived by external post, with a postage paid label to the value of £9.60!

    I also sent an email to the British Olympic Association, and recieved half a dozen large posters, and also a dvd-rom all about the olympic movement.
    Originally posted by saintscouple
    hello, I am new to this thread, will like to know what companies sent u the drinks and also how u emailed to get the perfumes and others?did you use the sites or from your email address?. please will like you to PM me the companies.Thanks
  • chloecc
    have you had a problem with these brands?
    Originally posted by ged1980
    no, not had a problem with ant of them, just didnt know the gist of the letters people write for freebies :confused:
    "He that is of the opinion money will do everything may well be suspected of doing everything for money." Benjamin Franklin
  • Dandy Lion
    recieved my £30 vouchers from pc world but not even a sorry letter and to admit they were in the wrong
  • Lymmbo
    I would also be grateful if you could give me an idea as to what to put in e-mails to companies.
    Thanks in anticipation that somebody will answer as I think there are a few of us now who are interested.
  • martins babe
    i have recently got £15 pizza hut vouchers as i ordered a take away and it was horrible i just emailled them via there website and £10 from sainsburys as my eggs were broken and potatoes not fresh.
  • jacktyler
    recieved my £30 vouchers from pc world but not even a sorry letter and to admit they were in the wrong
    Originally posted by Dandy Lion
    don't hold your breath!

    i used to work for them and i know what they're like!
  • ShelBell
    Emailed Andrex to comment on the Aloe Vera toilet rolls and received £5 of vouchers from them
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