home damage insurance claim - payment procedure

wayeye · 13 March 2017 at 11:52AM

Anyone been through a claim before with Halifax?
Their assessor has visited and agreed to pay for damage repairs of few thousand pounds with a company we have sourced.
But they say we need to pay and they will reimburse. I can't afford to to pay all this £XXXX and wait for reimbursement. Is this normal procedure?
thanks

rs65 · 13 March 2017 at 7:49PM

wayeye wrote: »

But they say we need to pay and they will reimburse. I can't afford to to pay all this £XXXX and wait for reimbursement. Is this normal procedure?

This is one way to settle a claim. Another is for the insurer to pay the repairer directly. Tell the insurer you can't afford it and ask hem to pay direct.

Blibble · 13 March 2017 at 7:57PM

Does Halifax have their own supplier which they could use to perform the works? This would usually only mean paying any relevant policy excess up front.

home damage insurance claim - payment procedure

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