Warning - Tesco £10 meal deal - Check your receipt

davesnapeuk · 21 March 2012 at 11:09PM

I have just been to my local Tesco in Ruthin and tried to purchase their £10 meal deal. I selected 4 items including a chcken dish, root mash, wine and cheesecake off their respective meal deal labelled shelves. When I got to the checkout the sharp eyed operator noticed that the meal deal discout hadn't been applied.
After 10 minutes and 3 assistants and customer services being involved it transpired that the root mash was not actually part of the deal and was on the shelf, labelled as part of the deal, incorrectly.
I wonder how many times over the last 12 months I have been stung by the same fraud by Tesco? I generally buy a meal deal each week as part of my weekly shop and therefore it's not necessarily obvious that the discount hasn't been applied in the scale of my overall bill. I also wonder how many other people have bought the meal deal as part of a larger shop and not had the discount applied and not noticed.
Surely advertising a meal deal on certain items and then not providing the discount has to be illegal?:mad:

Obukit · 21 March 2012 at 11:25PM

This is the sort of thing many forum members look for - if the checkout operator hadn't noticed take it to customer services and you get double the difference back, which on a meal deal can mean you get it almost for free.

But yes, you should always check your Tesco receipt, they are by far the worst supermarket for overcharging customers, from wrong prices on the shelf, to checkout operators "accidentally" scanning something twice. I am overcharged at least once a week.

Middy · 21 March 2012 at 11:49PM

If I go to Tesco and buy the meal deal, I pay for it separately with a tenner. If there is a problem, it will show up.

Owain_Moneysaver · 21 March 2012 at 11:57PM

davesnapeuk wrote: »

Surely advertising a meal deal on certain items and then not providing the discount has to be illegal?:mad:

Failure to comply with the Price Marking Order 2004 and the Consumer Protection from Unfair Trading Regulations 2008 is a criminal offence. Dudley Council

phillstarr · 22 March 2012 at 4:03PM

Salisbury's in westhoughton are murder for putting things that are not on the "deals" on the same shelf and very close to one another. 2 weeks ago i purchased two small Easter eggs, the shelf edge said 2 for £2, when i went through the checkout i looked to see if all "deals" had been applied (as i always do now after being stung a number of times), and low and behold no 2 for £2 on the eggs. i went to customer services and pointed it out, the woman escorted me to the place where all the eggs where and found that the eggs i got 1 was on the deal and 1 was not. they were the only eggs of that size on the shelves and they were side by side. that is just 1 example of many. i really do think it's a case of "BUYER BEWERE". :mad:

Middy · 22 March 2012 at 5:22PM

phillstarr wrote: »

Salisbury's in westhoughton are murder for putting things that are not on the "deals" on the same shelf and very close to one another. 2 weeks ago i purchased two small Easter eggs, the shelf edge said 2 for £2, when i went through the checkout i looked to see if all "deals" had been applied (as i always do now after being stung a number of times), and low and behold no 2 for £2 on the eggs. i went to customer services and pointed it out, the woman escorted me to the place where all the eggs where and found that the eggs i got 1 was on the deal and 1 was not. they were the only eggs of that size on the shelves and they were side by side. that is just 1 example of many. i really do think it's a case of "BUYER BEWERE". :mad:

I work for Sainsburys and its very annoying when not all of the flavours etc are not part of the promotion. It wastes time for customers and colleagues as having to take the customer to the shelf to show what is on offer, refunding the money and if the product is chilled or frozen, taking it back to the respective area etc. Sainsburys will make more sales if they actually include every flavour in promotions.

Because some of the flavours etc aren't part of the offer, what happens is the non-offer flavours aren't bought and esp with fresh items, get reduced to silly prices. I remember buying a few NCG soups that weren't part of the promotion for 20p.

DCFC79 · 22 March 2012 at 6:59PM

We got the meal deal the other week from tesco and it went through ok,

Stephen_Leak · 22 March 2012 at 8:46PM

You do have to watch this kind of offer like a hawk, but it's all part of the game and not worth getting your blood pressure up about.

ASDA's 3 for £10 wine offer is my favourite. If the stock of a particular wine is running out, it's usually knocked down to £3.00 a bottle to clear the shelf space. Fair enough. But, if, like me, you come along and pick up two bottles when the tills have been updated but the labels haven't (the right way around, for a price reduction). Unfortunately, I then bought a third bottle in the offer, and got (quite rightly) charged the full price for the third bottle. I think that makes sense.

However, the excellent young customer service people sorted it all out with smiles all around. They refunded me the full price bottle, and then I scuttled off and bought three more! :beer:

zippydooda · 23 March 2012 at 12:00AM

DCFC79 wrote: »

We got the meal deal the other week from tesco and it went through ok,

the deal on now only started yesterday. hth

~Chameleon~ · 23 March 2012 at 12:08AM

Slightly off-topic but last week I got caught out by Tesco when buying two packs of meat (lamb & beef mince) on a 2 for £6 offer. Noticed the discount hadn't been taken off on receipt but when I queried it was told that they were from separate deals despite both having identical 2 for £6 stickers on them and on the same shelf!!

Stephen_Leak · 23 March 2012 at 12:23AM

Shelf prices and prices per unit are covered by the Weights & Measures Act 1985, Price Marking Order 2004. Contravention is a criminal offence, and it's enforced by Trading Standards.

http://www.legislation.gov.uk/uksi/2004/102/introduction/made

Warning - Tesco £10 meal deal - Check your receipt

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