Add your feedback on energy supplier Iresa

DonnySaver wrote: »

Looks like it was because their website wasn't working (again).

Was working ok for me at about 7.30pm last night (about 10 mins after the post you refer to was made)

Just checked again - still working ok

My gas moved to Zog on 4th May and E.ON confirmed by email this morning that they plan to take over my electric on 1st June......always assuming they can get a response from these cowboys. :mad:

I've still not had the obligatory "Sorry you're leaving" email regarding my gas or the final bill although everything is showing correctly in the transactions section of my online account apart from the correct CV Value of course.

I will also have to keep a very close eye on the direct debit notification email from Iresa which is due in the next day or so.

icharus wrote: »

Does anyone know what will happen if this company folds whilst transfer is in progress?

My 14 day cooling off won't expire until 24 May. Transfer date currently estimated to be 29 May.

The following is copied from https://www.ofgem.gov.uk/consumers/household-gas-and-electricity-guide/extra-help-energy-services/ofgem-safety-net-if-your-energy-supplier-goes-out-business

I’m already in the process of switching supplier and it’s not yet complete. Will my switch go through and is my credit balance protected?

You don’t need to worry. If it’s already in process, you will continue to be moved to the new supplier you have chosen. You don’t need to do anything. When your switch completes and the account with your old supplier is closed, you may be owed money if your account had built up credit with the old supplier. We'll look to appoint a supplier who will pay back money owed to you that's outstanding from a closed account.

I note on Trustpilot that some former customers of Iresa are having significant problems getting their due refunds after leaving. They also have been unable to make contact through all modes of communication, ie telephone, e-mail, Twitter, and Facebook etc.

I have another d.d. due around 20 May and should be well in credit. I don't want to cancel the d.d. due to the legal contractual obligations, but I also do not want to have to chase up a refund for months, like ths on Trustpilot.

As leavers what can we do, if anything, to protect ourselves?

icharus wrote: »

I have another d.d. due around 20 May and should be well in credit. I don't want to cancel the d.d. due to the legal contractual obligations, but I also do not want to have to chase up a refund for months, like ths on Trustpilot.

As leavers what can we do, if anything, to protect ourselves?

Have you received the email notifying that they're taking the direct debit on 20th May yet?

I reckon I should have a direct debit payment for the electric only due on 20th May but my gas transferred away on 4th May so I'm not expecting to pay anything for gas on 20th May.

If they take the direct debit for electric only on 20th May I will be slightly in credit for electric when I switch to EON on 1st June but owe them a similar amount the gas. These should hopefully just about cancel each other out.

I've also not had the sorry you're leaving emails for either gas or electric from Iresa yet and I'm still waiting for them to produce my final gas bill.

The only thing you can do to protect yourself is that once you're certain the final direct debits have been taken is to cancel them. Worst case scenario they can send your credit balance back to you by cheque or if you owe them they can send you a bill with instructions on how to pay it. My previous suppliers have always managed to refund any credit balance due direct to the bank even after I've cancelled the direct debit.