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  • sligo9
    Some Good News
    Never posted anything before but here goes. Yes I’m another muppet - but got a refund. Ordered what I thought was a free trial (Perfect Radiance and Revitaderm) on 1st January, just paying P&P. Never gave it another thought. Goods arrived end of January but I never even opened them to try. Mid March I checked my credit card transactions and had 2 massive payments taken (£79.99 and £74.99). As soon as I began the search on the company name I found all the horror stories. Phoned credit card company and they informed me there were also 2 more payments taken in the following month’s statement. A total of almost £310. Bank told me they couldn’t stop payments - I’d entered into a contract etc., etc. and it was up to me to cancel the contract. I emailed cancellation and demanded a refund. Received cancellation numbers but was refused a refund. They drew my attention to their link showing terms and conditions. The following day two more pots arrived. I phoned the bank for advice (I had already filled in and returned the bank’s dispute form).. They told me I had to return the goods via track & trace and when received at destination ask for a refund. But bank said I would have to take a ‘hit’ on the first payments. I phoned Perfect Radiance to establish where the goods should be returned to (They had a Swedish postmark & address as well as the USA address). I was only waiting about 2 minutes before an American lady answered. She told me to return goods to Linlithgow address. I was ‘armed’ with all the info gleaned from this great forum and then said I wanted a refund for the trial samples. She began quoting the terms etc, about returning them within 12 days. I said (firm but polite) they didn’t arrive until well after the 12 day period so they had breached their own contract terms. I said the goods had never been opened and wanted a refund. She immediately agreed - after checking again that they were unopened. I couldn’t really believe it and asked for email confirmation. I got that the next day for both items and the money was refunded a few days later (well before the goods had arrived back at Linlithgow). I got the impression that even if the goods had been opened I could still have pressed and got a refund. When I phoned the card company to inform them they said they were processing quite a lot refunds from them!!! Good luck to all. My stupidity cost me about £10 and even more grey hairs and wrinkles! Could have been so much worse.
  • summerstreetallotments
    Hello, I've just been caught in the same way as you...could you let me know if you were o.k...as you didn't give a credit card number...I didn't either , but am still very worried
    thanks c x
  • summerstreetallotments
    This product is now called Radialabs...I've just been caught out by it.
  • competitionscafe
    This product is now called Radialabs...I've just been caught out by it.
    Originally posted by summerstreetallotments
    Seems to be linked to an address in India:

    radialabsfreetrial.com
    Registrant Contact:
    AVV Enterprise Pvt. Ltd.
    Vinay Kochhar
    E-36-304 Jawahar Park
    Laxmi Nagar
    delhi, S 110092
    India
    ajaykochhar79@gmail.com
    +1.931 293 2251

    http://whois.domaintools.com/radialabsfreetrial.com

    http://www.how-to-build-a-website.co.uk/radialabs-scam-beware-comments.html
    "The happiest of people don't necessarily have the
    best of everything; they just make the best
    of everything that comes along their way."
    -- Author Unknown --
  • fryingpanfreda
    Another product related to this lot is Mystique. Also Purasilk and revivagenix. My mum just got caught.
    Last edited by fryingpanfreda; 22-04-2012 at 5:42 PM. Reason: typo
    • Walaboobah
    • By Walaboobah 11th May 12, 6:03 PM
    • 265 Posts
    • 184 Thanks
    Walaboobah
    Yep, Mystique my wife has been diddled - and now we've ended up having an argument about it!
    • JWhite
    • By JWhite 22nd May 12, 6:20 PM
    • 762 Posts
    • 68 Thanks
    JWhite
    Is it my imagination or is a huge newspaper web site advertising a new "miracle skin cream" called Mystique Cream at £5 a throw. Another middle aged woman with a before and after photo recommending another miracle product.

    Be on your guard, it sounds as if Perfect Radiance, Reviaderm & Revitol has just morphed into this new product ! They have probably run out of gullible people.

    Buyer beware !!!!!!!!!!!!!
  • annahewitt23
    PERFECT RADIANCE - How to get your money back
    I got scammed by the cheeky blights for £650. Completely out of order I thought so I got in touch with somebody call Alex at Zril who are the parent company and got my money back. He is fully aware of what has been going on. I just said that I was disappointed that they had not untaken adequate due diligence of their 3rd party suppliers and that their CEO (who is connected to Fruit of the Loom) has a corporate responsibility to ensure this is done.

    Good luck in getting you money back if you haven't done so already. Zril email below.

    Regards

    Anna

    compliance@zrii.com
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