eBay returned item problem

snowy72 wrote: »

Here is the text of the ebay cust service when the closed my claim:

[FONT=&quot]Thank you for contacting eBay Customer Service. My name is Christine and I’m here to assist you about the (item xxxxxxxxxxx) you purchased from "xxxxxxxxxxxxx". I certainly know how it feels if you still haven’t received your item and I understand that you want to get a refund as the item has been return back to the seller. Please be assured that I will thoroughly discuss to you the outcome of this claim.[/FONT]
[FONT=&quot] [/FONT]
[FONT=&quot]Mark, Before I proceed, I’d like you to know that I admire your patience and effort in this situation. Please be informed that in Item Not Received claims, a buyer may be eligible for a refund if the seller failed to provide tracking information or if the seller provided a tracking number but doesn’t display that the item has reached a buyer’s location I reviewed the tracking number and I found that courier tried to deliver the item to you many times which indicates that the item reached your location. Because of this, we’ve now closed this case.[/FONT]

Have you appealed on the grounds the MBG doesn't cover attempted delivery? Or pointed out the fact the MBG doesn't cover attempts of delivery (no matter how many) a lot of the CS reps have little grasp of English and less of common sense, you need to be firm and quote chapter and verse.

theonlywayisup wrote: »

Can you link to the T&C where that is the policy for INR?




You seem to have a fair few INR. It's worrying to hear you are winning them against eBay's Money Back Guarantee T&C.




Yes, that's the relevant point right there.

I'm actually a very high seller. I have excellent feedback , all positive and and am a top rated seller. I also rarely get returns as I go out of my way to make buyers aware of any flaws mentioned in listing before I send.

Due to high volume of sales I get a number of people going straight to item not received cases ( usually people with low or under 10 feedback) but I get every single item sent by Royal Mail signed for and Royal Mail are most reliable way to send . I don't think that they have lost one item in a year . It always people not getting a red card, not seeing red card from postman etc, never a real loss. Like I say The one that came back this week opened a case, item was STILL at post office waiting and I told her to go as soon as possible to collect it ( had 7 days left as she opened a case very quickly) but she didn't bother so it's come back to me now.


I do think it's a flaw in eBay system but there are so many flaws like buyers abusing returns - just received item back with big sweat marks under arms as unworn return where buyer has worn it , what looks like all day, and now says it didn't fit and had to swallow that at eBay won't back me up . She got a full refund and a reporting and I lost £4 in postage but that's the way it goes as eBay would do nothing with that and she has me as I can't neg me but she can me if I said anything.

Moogles44 wrote: »

Due to high volume of sales I get a number of people going straight to item not received cases ( usually people with low or under 10 feedback) but I get every single item sent by Royal Mail signed for and Royal Mail are most reliable way to send .

If you are a high volume seller there are far better services than SF with RM. Have you thought about Royal Mail Tracked? You get a free collection with it too.

Moogles44 wrote: »

and she has me as I can't neg me but she can me if I said anything.

I don't understand that bit.

I can't understand why people order goods and don't make arrangements to be in or give an alternative address. Hermes tried to deliver on 3 consecutive days, one of which was a Saturday. You must have expected a delivery as you placed an order. There is an option on the Hermes website to leave in a safe place or deliver to a neighbour. You could have saved yourself and the seller a lot of hassle.