Warning re 24/7 Home Rescue

24/7 Home rescue. As someone said earlier they are cheap for a reason
DONT use them.
We decided to use them based on a few reports that seemed to suggest a good solid company. They might be. But our experience yesterday denies this. We started with them in July last year, and asked that they provide a boile/central heating service as our previous service company had been lagging in supplying this, by a year. 24/7 assured us a service would be done in the first 6 months, it wasnt. After that I called several times and finally in April was told that we would have a service on or around our anniversary, so another 12 months would pass. Eventualy I managed to get them to agree a service date of 14 Sept. The engineer did call to say he would be with us at a time, and he was on time. But it went south from there. He managed to tell me in the first half hour that it had taken him over two hours to get to us, 3 times, that he had only started working with them a week ago, as previous employers inclduing Bgas are not to be trusted as their engineers are not safe. I began to get worried. He didnt look at the boler but wanted to look at the outside flue. Which comes from through the pitched roof horizontally. He shook his head and didnt look happy. Then he went to see the boiler, and noticed some stains on the flu, where someone had sprayed a sealant or such. Stains well over 8 years old as they were there when we moved in.
At thispoint he informed me he was going to cap of my gas as the boiler was possibily dangerous. I said i would not allow this as I am 78 and suffer sever arthritis, and cannot have a cold home. If there is aproblem then it needs fixing not capping off. He replied he was calling Transco and they would cap it. So he did and it was. I then spent 2 hours on various calls to 24/7 listening to their music and confirmaton that I was important. The first call was a 20 minute wait to their call response, This lady said I was through to wrong dept and transferred me to the music. 10 minutes later another lady who said I was in the right dept but wrong action, I needed the Booking office to get an engineer. So ten more minutes of music and an american sounding man assured me he would get an engineer in the next week or so. I asked for today, as Transco had said it was imperative to get an engineer, He said call you back in ten minutes. This was now about 12.45pm. I waited half an hour and called back. More music, more transferring, more promises of call back. It got to 3.pm, and I was getting desperate. So I called again, more music, and eventually spoke to call centre op who assured me that it was being worked on. I could not afford to leave it any longer and told her if they could not get an engineer I would call a private company and charge 24/7 for the call. As I consider they were in breach of contrract. She said they would try to help, and I could not do that. I called Poole Heating, and engineer rearranged his schedule over the phone and was with me in ten minutes. Looked at the reported problems, said the flue was fine, but need an extra clip to support it, the stain was very old and the flue was not distressed. Reinstated the gas, did a full and proper service, and that was it . All done by 4.45 We needed to go out for half an hour, and two minutes before we returned 24.7 left a message. I called back and they still didnt have an engineer but the last person I spoke to just wanted to reassure me she was still trying to resolve things. I told her no problems all done and 24.7 will be receiving the bill. She said passing the complaint to manager.
Do not use this company. 24/7 homerescue is not 24/7 they do not employ enough staff on phones, they employ engineers who are more interested in telling me how rubbish Bgas, Transco, and Southern engineers are. They might have gas safe certs, but they are rubbish and cut corners. He just cuts off gas.
Do Not Use Them! This post is nearly 24 hours since my calls to 24/7, and promised call backs. No response has been recieved, and no answer to an email basically reporting the above, and no manager.

Hope you get some satisfaction!! Foolishly, we took out an agreement for boiler cover only last week via telephone./moneysupermarket.com and after reading all the complaints we have been trying to cancel via the 14 day 'cooling off' period after sending several emails and finally contacting them by phone we were told that they would cancel it and we should cancel direct debit with our bank, which we have. we asked for confirmation of this, but to date, still not receiving anything.We are terrified of them demanding any money from us.