Eon energy reviews: Give your feedback

vivatifosi · 8 March 2017 at 12:33AM

E On rep, can you please tell me what the proposed rate of increase is for E10? Having heard the increases I suspect I'll be off, but it will be good to know what the numbers are before the letter arrives.

It's a shame, E On has been great all the time I've been with them.

Former_E.ON_Company_Representative:_Malc · 9 March 2017 at 12:42PM

vivatifosi wrote: »

E On rep, can you please tell me what the proposed rate of increase is for E10? Having heard the increases I suspect I'll be off, but it will be good to know what the numbers are before the letter arrives.

It's a shame, E On has been great all the time I've been with them.

Hello vivatifosi and glad we've looked after you okay.

It depends on what type of Economy 10 meter you have. If it's the older three rate type (usually says peak, off peak and stored heat on bills), you won't be affected by our recent price increase announcement. You'll stay on the same prices as now. These meters also have two Meter Point Administration Numbers (MPANs). These, too, will be on your bills.

If you've a newer two rate Economy 10 meter (peak and off peak) with only the one MPAN, your prices will go up in line with our announcement. The actual prices will depend on the region you're in.

We've started sending letters to those affected by the increase but, if you haven't received this yet, we'll be happy to give you a quote. Just let us know. Contact details are on our website.

Hope this helps vivatifosi. Let me know if you need any more information as happy to help.

Malc

vivatifosi · 10 March 2017 at 1:44AM

Thanks Malc, yes it is the old type of meter I have, so thanks for your help. It looks as though I can stay put for the time being, so pleased about that!

Former_E.ON_Company_Representative:_Malc · 14 March 2017 at 12:41PM

Glad to help vivatifosi. Yes, with an older 3 rate Economy 10 meter, you won't be affected by last week's price announcement.

Malc

jlfan · 14 March 2017 at 9:48PM

Have learned so much from Malc over these last few months. Having been on a call to E.On for an hour this evening, it is just a shame all Malc's colleagues aren't as knowledgable.

We have an advantage being on this board but it does beg the question how many other people that aren't on here are getting treated incorrectly?

My v19 finished 27/1. My electric moved away 30/1 and gas 16/2. So far so good.

Iresa have been slow getting the closing readings to e.on - still not done the electric but I did have a gas bill through today from E.On.

As I suspected despite being advised within the transfer window (- 49 day to + 20 days) of the end of v19 I was charged standard energy plan tariff for gas from 27/1 until 16/2.

After speaking to 3 people, the 3rd being the most exasperating, the upshot was that my v19 finished on 27/1 - why would we keep it going after then....

I asked to log a complaint, and was put on hold for 20 minutes, during which my wife held the phone, I had a shower, and started my dinner - at which point I gave up.

Will try again tomorrow - another moral of this stupidly complicated energy switching process - check your bills from E.On when you go. How many people aren't checking and assume it is right.

Will try again tomorrow...

icharus · 15 March 2017 at 1:50AM

jlfan wrote: »

Have learned so much from Malc over these last few months. Having been on a call to E.On for an hour this evening, it is just a shame all Malc's colleagues aren't as knowledgable.

We have an advantage being on this board but it does beg the question how many other people that aren't on here are getting treated incorrectly?

My v19 finished 27/1. My electric moved away 30/1 and gas 16/2. So far so good.

Iresa have been slow getting the closing readings to e.on - still not done the electric but I did have a gas bill through today from E.On.

As I suspected despite being advised within the transfer window (- 49 day to + 20 days) of the end of v19 I was charged standard energy plan tariff for gas from 27/1 until 16/2.

After speaking to 3 people, the 3rd being the most exasperating, the upshot was that my v19 finished on 27/1 - why would we keep it going after then....

I asked to log a complaint, and was put on hold for 20 minutes, during which my wife held the phone, I had a shower, and started my dinner - at which point I gave up.

Will try again tomorrow - another moral of this stupidly complicated energy switching process - check your bills from E.On when you go. How many people aren't checking and assume it is right.

Will try again tomorrow...

You are right I didn't check my bill, but have done so now. My bill was correct. EON kept me on the V19 tariff for gas right up to 17 February.

Former_E.ON_Company_Representative:_Malc · 15 March 2017 at 10:57AM

jlfan wrote: »

Have learned so much from Malc over these last few months. Having been on a call to E.On for an hour this evening, it is just a shame all Malc's colleagues aren't as knowledgable.

We have an advantage being on this board but it does beg the question how many other people that aren't on here are getting treated incorrectly?

My v19 finished 27/1. My electric moved away 30/1 and gas 16/2. So far so good.

Iresa have been slow getting the closing readings to e.on - still not done the electric but I did have a gas bill through today from E.On.

As I suspected despite being advised within the transfer window (- 49 day to + 20 days) of the end of v19 I was charged standard energy plan tariff for gas from 27/1 until 16/2.

After speaking to 3 people, the 3rd being the most exasperating, the upshot was that my v19 finished on 27/1 - why would we keep it going after then....

I asked to log a complaint, and was put on hold for 20 minutes, during which my wife held the phone, I had a shower, and started my dinner - at which point I gave up.

Will try again tomorrow - another moral of this stupidly complicated energy switching process - check your bills from E.On when you go. How many people aren't checking and assume it is right.

Will try again tomorrow...

Morning jlfan and thanks for the kind words. They're appreciated. Sorry, though, that you received such poor advice when you phoned and had to wait so long to talk to someone.

From the dates given, you're well within the Price Protection window and, as such, will stay on the cheaper prices up to the supply end date. This is usually done automatically but I suspect the gas leaving quite a time after the electric has caused the issue as it looks like it wasn't picked up this way. Don't worry, all this means is the adjustment needs to be handled manually rather than automatically.

You're right to have opened a complaint. The Complaint Manager will be able to talk to the area looking after manual adjustments so this can be sorted.

Sorry again for the wait and for the exasperation we caused. Let me know what happens with the complaint jlfan. Happy to take a look and see where we're at if you need me to.

Malc

Former_E.ON_Company_Representative:_Malc · 15 March 2017 at 11:03AM

icharus wrote: »

You are right I didn't check my bill, but have done so now. My bill was correct. EON kept me on the V19 tariff for gas right up to 17 February.

Glad your switch went okay and price protection was applied as it should've been icharus.

Malc

brewerdave · 15 March 2017 at 11:10AM

@Malc -re post#907 -don't think he HAS registered a complaint -looks like he got the run around on the phone.

Raxiel · 15 March 2017 at 11:17AM

Just noticed the Fixed 1 year and Saver 1 year tariffs have disappeared, only the SVR and 2 year fix available now.

Something new coming or has E.ON just gone off one year fixes for now?

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