Please help! They won't give me my prize!

i am having the same problem with funky fogey i won in june and they had my name on their website saying i was the winner of a kenwood smoothie maker - the site is still running i have e mailed on every contact form and address given but no joy - makes you feel like tearing your hair out:mad:
i wonder if you can find a telephone number by searching the company on line - or hopefully another kind mse'r will have won a prize from them and have more advise - some prizes can come though up to a year later so do not give up hope.
hope you get your prize in the near future
happy comping:)

http://forums.moneysavingexpert.com/showpost.php?p=12237975&postcount=6

Part 7. hope this might help x

7 What happens if my prize doesn’t turn up?
This is going to be individual to each comp. Usually it will state in the T & C for each comp how long it should take for the prizes to be dispatched to winners. As a general rule though or in the absence of any particular details in the T & C, allow 28 days, (allow more if we are experiencing postal strikes or extreme weather conditions). If the prize hasn't arrived by then, get in touch with the company offering the prize. Try to contact the person whose details you have & ask politely if there is a problem with delivery. A telephone call is the best way, but failing that try emailing them. If they don't reply, look on the original website for contact details & contact them, again being as polite as you can.

If you still get no response from them, there are a few different things you can try.

The Institute of Sales Promotions [EMAIL="complaints@isp.org.uk"]complaints@isp.org.uk[/EMAIL] lay down the guidelines which comp organisors must follow. MSE Compers have reported that they are very good at investigating dodgy comps & missing prizes with one chap in particular [EMAIL="edwinm@isp.org.uk"]Edwin Mutton[/EMAIL], being an absolute star.

The Advertising Standards Authority have an online complaints form.

I had an issue with a prize not turning up & after chasing politely for 5 months, I mentioned that I had been advised to talk to the Institute of Sales Promotions about the matter. Funnily enough that resulted in a letter of apology within a few days, along with a box of ‘Apology Goodies’ & my prize turned up 2 weeks later. Just remember to keep your cool & remain polite.

lucinad wrote: »

ditto i won £300 baby feeding kit from babyworld website in december/january!!!!!!!!!!!!!!!1 i spent 6 months emailing and trying to get my prize but they just kept fobbing me off saying they would chase it up, but nothing every comes i just gave up in the end, very frustrating as it is one of my biggest wins this year

so sorry i havent got any advice for you tho i hope something turns up. i would have been happy if anything would have turned up as a replacement or consolation but they never got intouch with me once to let me know what was happening very bad customer service

ring them and bug em

Our address
babyworld.co.uk
Slate Barn
Mongewell Park Farm
Wallingford Road
Wallingford
OXON
OX10 8DY [EMAIL="%20contactus@babyworld.co.uk"]contactus@babyworld.co.uk[/EMAIL]
Customer Service:
[EMAIL="brenda@babyworld.co.uk"]brenda@babyworld.co.uk[/EMAIL]
babyworld shop
Telephone: 01491 821877
babyworld showroom
Telephone: 01491 821290
email : [EMAIL="babyworldshop@babyworld.co.uk"]babyworldshop@babyworld.co.uk[/EMAIL]

Presumably there is every chance that the winner was someone else with the same name?