TMTI Cancellation? can it be done

Well result for me - I got a call from a nice lady at dialaphone who has informed me that the gadget helpline has been cancelled for my account. A+ for service I think (there was me moaning).

johnwnormington wrote: »

Just had this item appear on my bank statement as a direct debit for the first time. I am 12 months into an 18 month contract. I cancelled the insurance element 12 months ago, why has it suddenly appeared? Any suggestions? MAny thanks in anticipation.

You should have a reference number from TMTI Gadget Helpline. This is sent to you when you take out a contract.

You can then use that to cancel your gadget helpline here https://secure.tmti.net/vip/

Enter the reference number, the bank account number on account and your email address.

If done in first 30 days of contract, you do not incur a charge. After that it is 30 days notice.

I got my web deal from E2save, and got a gadget helpline letter within 3 days-The service covers Laptop/PC support/gaming/cameras/tv etc etc and all other gadgets in your home..Compared to Virgins new Digital Help service at £6.99 a month ( GH is £2.99 a month, taken in 6 months chunks) its cheap..However I wished to cancel so called 08444772995 and was put through to a helpful lady who cancelled it straightaway..The process was easy apart from having to listen to a message saying I should not cancel and if I dont want to talk to someone I can cancel at gadgethelpline online.
I tried the service for my Xbox and it was excellent by the way, so Im not trying to diss the guys there...

Thank Goodness for threads like this.

Just doing my accounts and came across 2 entries for TMTI Ltd for £17 ish each.

Quick Google got me to this thread. Followed the advise above and phoned 08000491012 and asked to be put through to Gadgethelpline. First time line went dead, second time the guy ensured that I was transfered to someone before handing over.

Told the chap at Gadgethelpline that I had never received any correspondence from them or TMTI Ltd concerning direct debits. He said that he would refund the money - but on being pushed a bit conceded that he would only refund one payment.

So I pushed a bit harder and was transferred to a very helpful lady who agreed to refund the full amount.

I made a note of her name and also asked for a reference number. I will post again once the refund has come through - I was advised, in about 2 weeks time.

Cheers

I bought my phone through Mobiles.co.uk and straight away cancelled, phone insurance, orange care & Geeksquad (never really knew what that was anyway!)

I had emails confirming cancellation of insurance, but a letter from Geeksquad to confirm cancellation of the policy. Today it seems TMTI have taken £17.94 from our account. Googling led me here, so I called my bank & it just so happened that the man on the other end of the phone had been through exactly the same thing himself, and that Geeksquad are also TMTI. Quite how they get away with calling themselves so many different things I don't know - it just confuses people & then they get away with taking money from accounts.

As we were quick at spotting the DD, it was recalled, and the money refunded.

I shall take my cancellation letter into work tomorrow, scan it & email it to both the Carphone Warehouse & Geeksquad/TMTI (I''ll do both to be on the safe side!) and tell them NOT to take any further money from me, the DD is cancelled and they won't (shouldn't) be allowed to set it up again themselves.