Product support ag ?

Yep: simply mugged by Curry's! Went to buy a washing machine for my mum (who happens to be 90 years young); paid with a credit card; one month later and again in February sure enough charges of £4.49 appear on my statement. I rang the number on the statement and the guy cancelled the "agreement" and confirmed the same in writing. Went back to the store today, spoke to the manager he says he cant repay my money but the "problem" is that no-one needs to sign an "agreement" if they (Currys) have the credit card number. He went on to advise that he would speak to the member of staff and tell him of the problem and that I should contact Product Support AG to request a refund which I did to be told it is the store's responsibility. Rang Curry's customer care, outlined the above only to be advised to contact the credit card company to ask them to put in an "indemnity claim". Did as requested - credit card company advise writing to Currys. Sent an email to Curry's. Wonder if I'll have the stamina to keep going! :mad:

This kind of thing, if such is happening, is very, very close to criminal fraud, and any retailer of any size runs risk of landing in deep, deep doo-dah if unable to mount a reasonable defence.

A warranty sale is as much a product sale as that of a TV, computer, washing machine or what have you. So a customer who purchases something with a warranty (other than that which comes as standard) is purchasing not one but two products.

The purchase details of *both* products must be recorded by the retailer with a copy to the customer. This might be offered in the form of two separate receipts by way of sales/purchase confirmation, or one receipt within which is clearly spelt out the separate charges incurred for the two separate products.

However, in practice, this isn't acceptable, either, because just as the original product comes with a user manual, so should the warranty product come with its equivalent (setting out what's covered, what isn't, for what duration, etc.)

No retailer should have any difficulty at all in locating the tandem records of a 'pure' product sale and a warranty product sale; both occurred at the same time and both are inter-linked.

Sadly though, time after time consumers seem to get into a daze when making a major store-bought purchase, and fail to listen closely enough to what's said at point-of-sale. The situation is then compounded by a bafflingly high number of consumers who simply don't look at their bank statements or even credit card statements.

The problem WILL be sent to head office and each store will be sent a little report of "miss-sold" WHE agreements with the colleagues name and what was said at the time of cancellation and the person who "sold" the agreement will face disciplinary. Disciplinary does actually happen too.