Item sold for too much

[Dillence]

I sold some used Next shoes a few weeks ago for £4.50, a bit more than I thought it would but it was a non paying bidder so I listed them again.

This time they went for £9.50 - this made me check the photo and now worried that they look too good in the photo.

The buyer has paid and I have sent them but I am wondering whether to:

Contact the buyer and offer a partial refund (I did this a few weeks a go when I noticed a scuff on the item I was sending and then got good feedback)

Or just wait and risk a negative/neutral (the item isn't terrible but probably a bit worse than the photo - there are no actual marks on the outside of them and I didn't really mention the condition in the photo either good or bad)

If they had sold for a couple of quid as I expected I guess I wouldn't be worrying.

[starrybee]

So long as your description was accurate you should be ok - how are they 'worse' than the photo and did you mention in the listing anything that particularly stands out??

It might be that they are a hard to find size/colour/shape or something that makes people want them more??

[Dillence]

Originally Posted by starrybee

So long as your description was accurate you should be ok - how are they 'worse' than the photo and did you mention in the listing anything that particularly stands out??

It might be that they are a hard to find size/colour/shape or something that makes people want them more??

I called them lovely but meaning the style more than the condition and I had checked the Next website and they are not on sale there at the moment.

[cocopops21]

I think you're worrying for nothing. If the buyer is unhappy they will contact you and you can offer a partial refund or a full refund upon return. No need to stress out over this

[TAG]

I know what you mean Dillence.

A while back I started an item at £2.99, that being the minimum I wanted for it. It ended up in a bidding war and sold for £17.50, which was about the price of a brand new one. Mine was used.

The winning bidder didn't pay, (and yes they did get a NPB strike from me and are now blocked) but the second chance offer I made was literally snapped up in minutes and it sold for £16.50.
I then spent a week fretting about it as you do. But all was fine.

It's amazing what some people will do on ebay.

[Crowqueen]

Prices vary from item to item and listing to listing. I'm remembering the time that an what I assumed must be an expat living in Aus bought a Basil Brush DVD from me for £10 that I had bought on Amazon for £3. I'm making a lot of assumptions here but BB must be hard to get hold of in Aus and the person buying must remember it from their childhood over here and...

I wouldn't worry, just send it. The difference isn't huge.

If you think there is a problem with your listing, though, then that's an issue that you need to think about when you post the listing - there's nothing much you can do now if the buyer has paid.

[Dillence]

Originally Posted by Crowqueen

If you think there is a problem with your listing, though, then that's an issue that you need to think about when you post the listing - there's nothing much you can do now if the buyer has paid.

I suppose it has made me double check how the item actually looks on the photo - I didn't really think that it could look better, I certainly hadn't tried to hide anything.

I will see if I hear anything over the next week.

[Flickering Ember]

I sold a dress which was originally £30 for £7.50 despite it being used and bobbled (and yes, I did photograph it and show the bobbled part and describe it fully). The buyer left glowing feedback too. Madness, but I'm not complaining.

[building with lego]

I listed a top a while ago; I'd bought it second hand for £6 so when it got to £12 I had to check that it hadn't suddenly become full of holes or something, I really panicked. Final price was £22 and I got glowing feedback.
I suspect that starrybee is bang on the money with the size being sought after.

[mimi1234]

I sold some used Diesel jeans which cost me £125 for £19.50 explaining that they were not new and had been used about 10 times. I put pictures of the jeans from every angle. Crazy French buyer demanded a full refund as there was a scuff mark on one leg and wanted to keep the jeans too. I explained I would refund if he returned, but no, he wanted to keep and get the refund. Ended up with negative feedback which messed up my 100%.

To the OP, don't worry, what will be will be. As long as your description is honest and correct.

[Beastiesophie]

People bid things up for stupid money alotof the time, don't worry, I'm my experience they are usually happy with the items if you say any faults it does have.

[Dillence]

Well thanks for your comments everyone.

Looks like my worries were unfounded as I just recieved positive feedback!

[booter]

I'm glad it turned out OK for you Dillence!

I get this quite a lot - my OH calls it my "EPS" - Ebay Paranoia Syndrome. I try and describe things as accurately as possible, sometimes struggling for the correct terminology (my brain keeps wanting to put stuff like "the thingy with the doodad has a dangly bit" - I then have to translate that into English for the listing which I find quite difficult at times ) Then when the bids keep going up and up, I repeatedly check the item for any faults/holes/bits hanging off it (in addition to the dangly bits already mentioned) and looking at the item as if it's something from another planet . I've even, only once mindyou, (when a really ordinary pair of quite well worn shoes were up to £15) asked the shoes "why are you getting bids so high?" How sad is that?
Anyway, (sorry, rambling)... usually I'm amazed that things fetch the price they do, and I've always had glowing feedback..... until today. And the item that I was surprised sold for so much has now magically transformed into an item "not as described" (it was as described, but obviously the buyer has decided they got a bit carried away and can't/won't admit it). So, I've offered a refund if they return it, and here's hoping I can just cancel the transaction and they won't slam my feedback/ratings......*sigh* yeah, right.
And then, when I relist, I'll feel obliged to make the description even more detailed, and still the EPS will kick in (or, on the flip side, there won't be any watchers or bidders cos no-one will be ar*ed to read through the 1000 word description)
Oh dear, maybe I'm not cut out for e-bay selling

Apologies for the long post - didn't realise I'd be venting!