Nationwide on-line banking

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  • spook
    spook Posts: 233 Forumite
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    This now makes three days in a row that the service has been unavailable when I've tried to log in. It's getting really frustrating!

    There's a complaint form at https://portal.nationet.com/nationwide/forms/making-a-complaint.asp, I've written and I suggest other customers do so as well.
  • 50Twuncle
    50Twuncle Posts: 10,763 Forumite
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    spook wrote: »
    This now makes three days in a row that the service has been unavailable when I've tried to log in. It's getting really frustrating!

    There's a complaint form at https://portal.nationet.com/nationwide/forms/making-a-complaint.asp, I've written and I suggest other customers do so as well.
    Thanks - done just that
    this is going to cost rainbowgirl a lot of money !!
  • Alter_ego
    Alter_ego Posts: 3,842 Forumite
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    Just logged in to internet banking with no problems.
    I am not a cat (But my friend is)
  • ndf9876
    ndf9876 Posts: 404 Forumite
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    Working now for me too.
  • wiseonesomeofthetime
    wiseonesomeofthetime Posts: 2,081 Forumite
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    I had same problems over last three days too.

    Didn't seem to be unavailable for too long though so never really thought of complaining.

    Depends on your tolerance levels I suppose.

    If it persists then I may reconsider my stance.

    Still in first year as a Nationwide customer.
  • surreysaver
    surreysaver Posts: 4,105 Forumite
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    edited 5 July 2017 at 7:51PM
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    Complete nightmare. I applied for a FlexDirect account last week, and have been trying to register for internet banking. It says I'm already registered, but as I cannot provide my memorable details (because I never provided any in the first place) I need to re-register. So I am trying to re-register, and it won't let me because it thinks I am already registered. Been waiting for 45 minutes for someone to answer the phone.
    I consider myself to be a male feminist. Is that allowed?
  • Armchair23
    Armchair23 Posts: 648 Forumite
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    I had exactly the same happen. I applied online, welcome pack and pin arrived very quickly followed by debit card the day after. When I had sort code and AC number I tried to set up online banking and got the same response. A letter with a pin code arrived the following day and it was simple thereafter.
    I haven't been sent a card reader but my Smile one works.
  • 50Twuncle
    50Twuncle Posts: 10,763 Forumite
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    Armchair23 wrote: »
    I had exactly the same happen. I applied online, welcome pack and pin arrived very quickly followed by debit card the day after. When I had sort code and AC number I tried to set up online banking and got the same response. A letter with a pin code arrived the following day and it was simple thereafter.
    I haven't been sent a card reader but my Smile one works.
    You are saying that your Smile card reader works for your Nationwide account .... ???
  • soulsaver
    soulsaver Posts: 5,969 Forumite
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    50Twuncle wrote: »
    You are saying that your Smile card reader works for your Nationwide account .... ???

    Tesco one does, too, and V.V.
    Top Easy Access acs Ranked by rate: Top of The Pots - **No Chat** — MoneySavingExpert Forum
  • 50Twuncle
    50Twuncle Posts: 10,763 Forumite
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    soulsaver wrote: »
    Tesco one does, too, and V.V.
    Are they not account dependent ?
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