Churchill Sloan

I was told by the Lloyds team dealing with this that the legislation on their claim form, is not worth the paper it's written on.

Some claims companies use template letters that list a whole load of things that they say were reasons you were missold. They use the same list for everyone. The complaints handlers at the banks know this when they get them as they see the same complaint template time and again and know its complete BS. Indeed, it can actually harm your complaint as some of the things listed can easily be refuted or shown to be lies and the complainer (you) loses credibility. In complaints where a balance of probability decision is required, that tends to go with the most credible party. So, the side found to be telling lies and listing irrelevant things tends to lose.

Some claims companies list acts of parliament or legislative issues. Often totally out of context and with no understanding. It gives the complaints handlers at the bank something to laugh about. Honestly, some of these CMCs are complete cowboys. Most are parasites.

Whilst Lloyds may well have stated that the complaints letter they got from them was complete rubbish, Lloyds do not see the contract you have with the claims company. So, whilst the complaint template they sent Lloyds was rubbish, it does not get you out of the contract.

4891darren wrote: »

So if I tell them I'm not paying the percentage of my claim if I'm successful .
Basically they could take legal action.

They WILL take legal action. You've signed a legally-binding contract. Fail to pay their bill and you'll have to contend with debt collectors and ultimately court/ a CCJ.