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  • stiffnuts69
    Branson is only a 10.5% shareholder in the company - it's just NTL with Branson as a shareholder and paying an annual fee to use the Virgin name.
    Originally posted by BexTech
    I think on the whole virgin products/brand is quality, but Branson should really pull the plug on this. NTL/VirginMedia etc etc are a disgrace and if I were him I would not let them use the Virgin name with a barge pole.

    So Richard if you are allowing NTL to use the Virgin name my advice to you is to get them to stop now and sell up your 10.5%.

    They are going to ruin your good brand and name
  • bekc
    I did think that virgin was a good brand before this episode!

    knowing that it isn't actually virgin but their just paying for tehe name just feels like another slap in the face really.

    I hope Mr. Branson is enjoy his money, because the effect this is having on the brand name really cant be worth it!!!

    Safe to say I will be very wary of virgin services or products in the future!

    STILL in the two week waiting period for a reply - the response had better be good.

    on the plus side I havent received any more threatening letters over the incorrect account so maybe just maybe they have finally sorted it out!

    FINGERS CROSSED!!!

    YOU ARE STUCK WITH YOUR DEBT IF YOU CANT BUDGE IT! LOL!
    DFW Thank you Martin!!! !!! !!!
  • wendytiggermad
    I think on the whole virgin products/brand is quality, but Branson should really pull the plug on this. NTL/VirginMedia etc etc are a disgrace and if I were him I would not let them use the Virgin name with a barge pole.

    So Richard if you are allowing NTL to use the Virgin name my advice to you is to get them to stop now and sell up your 10.5%.

    They are going to ruin your good brand and name
    Originally posted by stiffnuts69
    Here here Stiffnuts69 what a sham of a company to use the Virgin name.
  • BexTech
    Here here Stiffnuts69 what a sham of a company to use the Virgin name.
    Originally posted by wendytiggermad
    Richard Branson sold Virgin Mobile to NTL, so that's now just using the name too.

    Virgin Radio hasn't been a Virgin company for many years too, own by SMG.

    Virgin Music is no longer a Virgin company, but owned by EMI.

    Richard Branson hasn't been happy with NTL tainting the name, although he's only a 10.5% shareholder, he could decide not to continue to allow them to use the name.
    Last edited by BexTech; 18-02-2008 at 7:45 PM.
    It's PAC not PAC Code, it's MAC not MAC Code, it's PIN not PIN Number, it's ATM not ATM Machine, it's LCD not LCD Display, it's DVD not DVD disc... It's no one not noone, It's a lot not alot, It's got not gotten... Panini is the plural of panino - there is no S!!
    (OK my English isn't great, the sciences, maths & IT are my strong points!)
  • wendytiggermad
    Richard Branson sold Virgin Mobile to NTL, so that's now just using the name too.

    Virgin Radio hasn't been a Virgin company for many years too, own by SMG.

    Virgin Music is no longer a Virgin company, but owned by EMI.

    Richard Branson hasn't been happy with NTL tainting the name, although he's only a 10.5% shareholder, he could decide not to continue to allow them to use the name.
    Originally posted by BexTech
    Flippin heck Bex.... so we don't know who are service providers at the end of the day? radio? music? broadband?
  • stiffnuts69
    Richard Branson sold Virgin Mobile to NTL, so that's now just using the name too.

    Virgin Radio hasn't been a Virgin company for many years too, own by SMG.

    Virgin Music is no longer a Virgin company, but owned by EMI.

    Richard Branson hasn't been happy with NTL tainting the name, although he's only a 10.5% shareholder, he could decide not to continue to allow them to use the name.
    Originally posted by BexTech
    "And BexTech whats your specialist subject?"

    "The life and times of virgin as a multi-national conglomerate spanning the 20 and 21st century"

    "Begin"

  • Dan2008
    Since virgin have took over its crap, at least when NTL had their "name" the net was unlimited, & the tv boxes worked properly all we get is no program information, the "technical helpline" was fee now its not & now with the "traffic management" system in place (because branson owned record stores 10.bollock shareholder or whatever, hes screwed the company simple as that, hes a greedy !!!!!!!) the net is a joke, i got fobbed off with crap, them blaming bit torrent for my net issues, im not a idiot on a computer, i got a e-mail from virgin media with speed issue tips lmao pathetic, quick enough to charge you 38 a month for a capped to 5mbit internet connection coz ya traffic count is high why offer people 20mbit lmfao its not gonna be low is it ya plank!!!!!
  • BexTech
    Since virgin have took over its crap, at least when NTL had their "name" the net was unlimited, & the tv boxes worked properly all we get is no program information, the "technical helpline" was fee now its not & now with the "traffic management" system in place (because branson owned record stores 10.bollock shareholder or whatever, hes screwed the company simple as that, hes a greedy !!!!!!!) the net is a joke, i got fobbed off with crap, them blaming bit torrent for my net issues, im not a idiot on a computer, i got a e-mail from virgin media with speed issue tips lmao pathetic, quick enough to charge you 38 a month for a capped to 5mbit internet connection coz ya traffic count is high why offer people 20mbit lmfao its not gonna be low is it ya plank!!!!!
    Originally posted by Dan2008
    Virgin HAVEN'T taken over. It is still NTL, it's just that NTL now pay to use the Virgin brand name and have bought Virgin Mobile too. Richard Branson has nothing to do with the day to day running of the company, that is still NTL, he is just now a 10.5% shareholder after selling Virgin Mobile to NTL.


    I'd rather not have any throttling, but it's better than the other ISPs that state you can only download so many GB per month before they either cripple your speed to dial-up speed or charge you for each extra GB. Other that advertise unlimited, also have a Fair Usage Policy (FUP) or Acceptable Usage Policy (AUP), they state that although the service is unlimited if you constantly download too much they will kick you off the service, some tell you what too much is - like 40GB others don't tell you, they just send you a warning that you have downloaded too much and do it again and your terminated.

    With VM if you are on the 20Mbit service you just have to make sure you don't download more than 3GB or upload more than 1.25GB during the hours of 16:00 and 21:00. For all other times you have no worries about how much you are downloading.

    Even with VM's STM throttling on the XL (20Mbit) service flat out you could still download 186.35 GB in 24 hours, most other ISPs would kick you off if you downloaded that in a month.

    If you have issues with your broadband not related to the STM throttling, then you can use the excellent support via the newsgroups, UK staff and available 08:00 - 22:00. VM on the xTelewest side have offered this support for years, last year they were then able to offer support for the xNTL side to via this system.

    See: www.virginmedia.com/newsgroups for details on setting up newsgroups.

    virginmedia.support.broadband.cable is the newsgroup for cable broadband support.
    It's PAC not PAC Code, it's MAC not MAC Code, it's PIN not PIN Number, it's ATM not ATM Machine, it's LCD not LCD Display, it's DVD not DVD disc... It's no one not noone, It's a lot not alot, It's got not gotten... Panini is the plural of panino - there is no S!!
    (OK my English isn't great, the sciences, maths & IT are my strong points!)
    • mrsdinozzo
    • By mrsdinozzo 21st Mar 08, 8:51 AM
    • 528 Posts
    • 262 Thanks
    mrsdinozzo
    Mmm, interesting reading...and now I am more than determined I'm moving to another ISP...this bunch of clowns don't know their proverbial you know what from their elbow. Every single month the bill is wrong, every single month I waste time on the phone haggling that I have ONE box and not two - I am on cable modem only - stop charging me for two boxes! Then they decide to charge me twice what they should be for broadband - every single ***** month - I refuse to pay till I get an amended bill (and had to fight tooth and nail to get a paper bill - do not WANT email bill) and what do they do? Cut of my broadband with no warning - I phone them and ask to reconnect - they demand payment - I refuse - then get some arrogant little...grrrr...talking to me as though I'm five years old. When I tell him that I'm pretty sure I'm not the only customer with this problem he's telling me that other customers don't matter - they're not important and what other customers think about anything is irrelevant. I am sick and tired of this company and all the hassle I get monthly...I want to ring up and ask for my MAC code so I can move providers but they probably won't let me have it till I've paid the bill - which I will pay when they get the dang thing right!! Okay - rant over....
    • Diamond78
    • By Diamond78 21st Mar 08, 7:48 PM
    • 1,437 Posts
    • 4,092 Thanks
    Diamond78
    Im so glad Im gonna be rid of virginmedia. I have given my notice and all my services I have with them will stop on the 17th of april.Hurray...I will be without tv,home phone and broadband but id rather go without that have to put up with another months of wrong billing.By the way, the deposit you pay which some ppl might of when they joined does not get paid back to you like I was told.Apparently it gets deducted from your 1st months bill-so anyone cancelling should check there bills.My billing was messed up from day one. I hope I managed to find some where to live so when I move I wont be long without my new services which i will take on SKY.
  • stiffnuts69
    Im so glad Im gonna be rid of virginmedia. I have given my notice and all my services I have with them will stop on the 17th of april.Hurray...I will be without tv,home phone and broadband but id rather go without that have to put up with another months of wrong billing.By the way, the deposit you pay which some ppl might of when they joined does not get paid back to you like I was told.Apparently it gets deducted from your 1st months bill-so anyone cancelling should check there bills.My billing was messed up from day one. I hope I managed to find some where to live so when I move I wont be long without my new services which i will take on SKY.
    Originally posted by Diamond78
    ive just moved to sky on 16mb for £10 a month. I cant speak highly enough of them at the moment. Set up vey fast, adsl modem sent out within a day, and I am regularly getiing speeds of 14MB. Wish I done it sooner.

    Virgin will try and rubbish adsl, old copper wires, distance from exchange etc etc, but I was on a 2mb connection for £10 a month and was lucky speeds of 0.5 - 1mb (explain that virgin). There traffic shapping is horrendous and is a result of them spreading themselves to thin.



    I would never ever go back to virgin again even if their service was free.
    • Diamond78
    • By Diamond78 22nd Mar 08, 11:31 AM
    • 1,437 Posts
    • 4,092 Thanks
    Diamond78
    ive just moved to sky on 16mb for £10 a month. I cant speak highly enough of them at the moment. Set up vey fast, adsl modem sent out within a day, and I am regularly getiing speeds of 14MB. Wish I done it sooner.

    Virgin will try and rubbish adsl, old copper wires, distance from exchange etc etc, but I was on a 2mb connection for £10 a month and was lucky speeds of 0.5 - 1mb (explain that virgin). There traffic shapping is horrendous and is a result of them spreading themselves to thin.



    I would never ever go back to virgin again even if their service was free.
    Originally posted by stiffnuts69
    Good on you and glad you have got a better and faster service. I hope when I find a place to move to I can go with SKY. Im happy to pay more for a better service but luckily SKY works out cheaper.
  • BexTech
    At least with VM though you aren't hit with a 40GB limit each month even when told unlimited.
    It's PAC not PAC Code, it's MAC not MAC Code, it's PIN not PIN Number, it's ATM not ATM Machine, it's LCD not LCD Display, it's DVD not DVD disc... It's no one not noone, It's a lot not alot, It's got not gotten... Panini is the plural of panino - there is no S!!
    (OK my English isn't great, the sciences, maths & IT are my strong points!)
  • ch4ndresh
    i am glad i am on BT for my broadband.....when i did have the old telewest broadband...it was not that great.....
  • stiffnuts69
    At least with VM though you aren't hit with a 40GB limit each month even when told unlimited.
    Originally posted by BexTech
    why who does that
  • MoneySaverNeil
    Thnak for this useful thread. I suffered all of the above, overcharging, ignored promises etc. Final straw was last week when I called to cancel, and was told I'm on a 12 month contract until December. Seems one of my conversations with them resulted in a £8 per month discount for 3 months (never actually applied to my bank account) and put me back on a 12 month contract (not mentioned by the incompetent operator of course)

    I emailed a Formal Complaint to the email address mentioned on Page 1 of this thread. Within hours I had a very efficient secretary from the Head Office on the phone. All was immediately sorted out...

    Neil
    • coolsolution
    • By coolsolution 9th Jun 08, 10:59 AM
    • 110 Posts
    • 53 Thanks
    coolsolution
    Thank god i left ntl a long time back thinking that i was the unlucky one.One thing for sure that no more contract with ntl/VM .They make you feel guilty just by signing the contract.

    Good luck guys....
  • timeoner
    Its a con, one big con!
    Hi Everyone

    I have been having terrible trouble with Virgin Media. I pay for 20 Mbps and have been limited between peek times. Here is my letter of complaint which tells my story. Please let as many people know as possible. the only way things like this will be rectified is if people do something? I have as yet received no reply.


    Dear Sir / Madam

    I am writing a letter of complaint after numerous emails, complaint forms, phone calls etc.
    I was migrated across from NTL after Virgin’s takeover and noticed a change in my service. The bandwidth I was previously receiving is now intermittent and sometimes unusable. I subsequently called / emailed / complained etc. and finally after a long period of time managed to get my service rectified, or though I thought. I have been upgraded to the highest package 20Mbs as a result of my complaints last year for the same price as the medium and even if I hadn’t complained I still would have wanted the top bandwidth package.
    I have been noticing for some time now that my service in peak hours has been very poor. I put this down to network usage which is not good but at least I knew what the problem was. I play Xbox 360 Live, have two laptops and my house mate has two desktops which we use on a regular basis. The Xbox now at peek times is virtually unusable and the internet service is extremely slow. As I am on the XL package I thought this to be rather odd.
    Subsequently I have monitored my service religiously for the whole year and this downturn in service in peak times is now at the point of ridiculous. I then came across an article in the press where BT have made a complaint about Virgin and the way it advertiser’s its internet packages and how Virgin are not delivering what they advertise for download / upload rates. Reading further down the article it also mentioned that Virgin, between certain hours were capping heavy users during peak times and subsequently as I have found out, not telling them! This for me was when the alarm bells rang. I am a very heavy user but I pay for the top service so therefore it shouldn’t effect me. I was mistaken.
    I called Virgin to ask if I was being limited and if so why? How? Etc. I then took 2/3 days trying to speak to someone over the phone or via your email complaints system. I had the phone put down on me twice (which is on your records as told by adviser) and I had questions back over email which I could not answer as the bottom of the email read “PLEASE DO NOT REPLY TO THIS EMAIL AS THE PERSON WHO SENT THE EMAIL CANT RESPOND” here is the email-
    REFERENCE : 3336104

    Hi James

    As you have aready spoke to our tech support department I will get in
    contact with them to discuss your account and give you a call. Did they
    say you were on the correct speed or is just the traffic management
    policy that is slowing your speed down?

    Please note if you reply directly to this e-mail your response will not
    be received.

    Kind regards


    Adam Hughes
    E-Contact Team
    Virgin Media

    As you can see this wasn’t very helpful. The Indian call centre I got through to were bad, really bad and that’s all I will say on the matter. The Scottish call centre were better and the Swansea call centre were excellent.

    I finally spoke to a complaint manager at the Swansea call centre called Stephan Davis on Friday 04/07/08. I told him my concerns and my problems and he was very understanding and had a good knowledge of the products and systems I use. The bombshell then came that ‘yes’ I had been identified as a heavy user and with effect have my service limited between peak times 3-5pm & 6-9pm everyday. So thats why my service has been particularly bad, although I have the top package and pay for those services. Stephen Martin then went on to say, and I summarise with questions that I would like answering in the first instance:-
    - “Your exchange is at 100% capacity every day at 7.00p.m.” why have Virgin oversubscribed in my area when it knows that the infrastructure is not in place? Why sell a service to people that you a) cannot deliver & b) limits your present customers on the same exchange?
    - “Change the way you use your internet connection, if you download que them up for after peek times” no problem I’ll change my lifestyle for Virgin, or not as the case may be. I come home from work 6pm fire up my laptop and turn on the xbox, check mail, watch I-player etc. I then finish about 11ish and go to bed. You are basically telling me when I can use a service I pay for and you advertise at an unlimited rate? whatever the time or date! I pay for the XL service, I want 20mbps all the time, therefore I pay for it and get nothing! I think trading standards may have something to say about this. You cannot sell something advertised as 20mbps and then give 5mbps.
    - “we know its a problem but there’s nothing I can do from here” not what I wanted to hear, you know its a problem but your not going to do anything “send in a written letter” you are a media company in the 21st Century and you want me to write in. Ever heard of email??? Oh I forgot you cant respond to email (oh and I can’t contact Stephen again as he has no contact telephone number or email etc, total rubbish).

    Please see my comments below and please answer each individual item as this is these are the main points I want answering within my complaint;

    - I have never signed any documentation informing me that my service could be limited at peek times, where / when did you inform me of these changes?
    - At no time throughout any of my complaints did any one of your advisers tell me that Virgin were limiting my service at peek times. Why was this? My complaint was about bandwidth and this is band width realated!
    - Why am I being limited when I pay for the high end service? If I was a heavy user on the lower packages I could understand a little bit. If i am on the 20mbps and get below 2mbps at peek times then if I was on the 2mbps would I still be limited or would I get full service?
    - Why is my exchange at capacity @ 7p.m. every night? This would mean you have oversubscribed therefore where is the new infrastructure to cope with demand? Why send a virgin meadia rep door to door in my area selling Virgin broadband when you know its at capacity? This is not good.
    - My original NTL contract does not mention at any point the limiting of my service, how can you now in turn limit my service? You are contractually obliged to honour previous arrangements, has this now changed?
    - Why am I paying for a premium service / unlimited service and not receiving what I pay for? How can you do this without being taken to the cleaners?????
    Please would you be able to deal with this matter urgently as I feel like I am getting no where and I want answers. Your complaints system does not inspire me so I am sending this letter to numerous people requesting that they investigate the matter accordingly.


    As you can see I ve had no end of problems and cannot see anyway i can rectify this. You have been warned.

    [FONT='Verdana','sans-serif']
    [/FONT]
  • BexTech
    I'd leave some feedback in the VM feedback group.

    See: www.virginmedia.com/newsgroups if you haven't used newsgroups before (though they were around before the www we know now).

    Then 'subscribe' to: virginmedia.feedback

    There's support at: virginmedia.support.broadband.cable

    Though note, Virgin didn't take over NTL or Telewest.

    NTL and Telewest merged and created NTL : Telewest.

    NTL : Telewest then bought Virgin Mobile, Richard Branson became a 10.5% shareholder.

    NTL : Telewest pay Richard Branson an annual fee to use the name Virgin Media.

    It is still NTL : Telewest running the company.

    xTelewest customers have been saying that Telewest was fine until they merged with NTL. We've seen latency increase and short routes to sites now go through some NTL servers and add additional hops.

    Best not mention Virgin taking over in the newsgroups as there will be several people who will jump on that to put you right.

    I use the TV service for the iPlayer, prefer watching on the TV and not utilising my broadband.
    It's PAC not PAC Code, it's MAC not MAC Code, it's PIN not PIN Number, it's ATM not ATM Machine, it's LCD not LCD Display, it's DVD not DVD disc... It's no one not noone, It's a lot not alot, It's got not gotten... Panini is the plural of panino - there is no S!!
    (OK my English isn't great, the sciences, maths & IT are my strong points!)
  • timeoner
    Thanks
    Hi, thanks for the advice. Its nice to see there is help out there. I am following your advice as I write this mail, hopefully someone could help. Its strange to think that I am being watched and capped, I thought that if you pay for a service thats what you got 'service' but this doe nt seem to be the case. It should also be noted that in Canada they are currently looking at pay per site packages which is totally unworkable but this shows how the ISP's are trying to run the net and make you pay! I will keep posting until I have a qualified response.
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