Flight landed at wrong airport and we were transferred onto another plane

Dreddnarz · 24 October 2014 at 2:02PM

Earlier this year we flew from Dubrovnik to Gatwick, there was an issue and the plane had to land in Paris and couldn't be fixed, eventually they got another plane to us and we finally got home about 7 hours after we should have.

Timeline is as follows (I assume these are local to the airports):

EZY5426
http://www.flightstats.co.uk/FlightStatus/flightStatusByFlight.do?id=412823590&airlineCode=U2&flightNumber=5426

12:20 Depart Dubrovnik
15:39 Arrive (Gate) Paris (Charles De Gaulle)

Now as you can see from here it is reporting as 66 minutes late, but that is it being 66 minutes late AND arriving at the wrong airport.
There are further time stamps on the tracking page which show when we eventually got to Gatwick, but these have been adjusted at the bottom of the detail page.
http://www.flightstats.co.uk/FlightStatus/flightStatusByFlightExtendedDetails.do?id=412823590&airlineCode=U2&flightNumber=5426

Checking the departures for CGD airport that day I have found that the actual plane that eventually brought us home has another flight number (this was not a normally scheduled flight, it was flown in from Berlin)

http://www.flightstats.co.uk/FlightStatus/flightStatusByFlight.do?id=412815981&airlineCode=U2&flightNumber=8326

8:35 Depart CDG
8:41 Arrive LGW

So in summary we were scheduled as follows:
12:20 Depart Dubrovnik
14:10 Arrive Gatwick

But we actually arrived 6 hours and 30 minutes late.

Now as you can see because both departures had different times on them the overall delays of those flights recorded do not add up to our total delay in getting home (because of the time in between landing in CDG and when they had originally scheduled our departure from CDG)

How do I go about claiming?
Do I just include both flight details in the letter?
Bare in mind I have no actual proof that the second plane was the one we were on (we were never issued new boarding passes with a new flight number or anything).

Thanks in advance.
Nick.

Caz3121 · 24 October 2014 at 2:47PM

you need to read this helpful guide http://forums.moneysavingexpert.com/showthread.php?t=5042802
You only had one flight originally booked so that is what you claim for
The fact that the flight had to divert to another airport seems likely that they will claim safety or technical issue so be prepared for a long slog
post on the Easyjet thread if you have further questions

Dreddnarz · 24 October 2014 at 4:08PM

Thanks for your reply.

Caz3121 wrote: »

seems likely that they will claim safety or technical issue so be prepared for a long slog

This is indeed the case for having to land, but surely it's still a case where we can claim because it's the airlines fault that their own plane had an electrical issue causing us to have an emergency landing.

I've read that guide, but I just posted in here to see if anyone else had a similar specific experience in landing somewhere other than their destination and then being switched to a new plane (new flight number) resulting in a lengthy delay in getting home.

callum9999 · 24 October 2014 at 4:14PM

Dreddnarz wrote: »

Thanks for your reply.

This is indeed the case for having to land, but surely it's still a case where we can claim because it's the airlines fault that their own plane had an electrical issue causing us to have an emergency landing.

I've read that guide, but I just posted in here to see if anyone else had a similar specific experience in landing somewhere other than their destination and then being switched to a new plane (new flight number) resulting in a lengthy delay in getting home.

Under the letter of the law, almost certainly yes. Will Easyjet accept that it's their fault however is the more relevant question - which is almost certainly no.

If you want compensation, be prepared for court.

Dreddnarz · 24 October 2014 at 4:28PM

callum9999 wrote: »

If you want compensation, be prepared for court.

Figured that might be the case sadly, just finished dealing with court to claim back an unreturned deposit for a tenancy which was successful (thanks in part to MSE forums!) so I'm at least a little familiar with the small claims process now.
Oh what fun!

Flight landed at wrong airport and we were transferred onto another plane

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