Beware Boots points deals

suesmo · 13 July 2013 at 5:19PM

After reading about a deal for 750 Advantage Club points for spends of over £50 valid only for last Thursday I took my card off to my local Boots store and stocked up on goodies to the tune of £72. However, at the checkout I was informed that although this was a "larger Boots" as specified in their Terms and Conditions, that particular store wasn't participating. A very irate email to Boots customer services on my return gleaned the reply that the particular store in question had decided not to participate in the promotion.

Just thought you should be aware that if you go for any of the Boots deals you may be subject to the manager's whim on the day so beware.

MrsBartolozzi · 13 July 2013 at 5:47PM

Also watch the extra point coupons, sometimes they're not as good as they seem, for instance the 750 points when you spend £50 used to mean an extra 750 points, now it's just 750 points wys £50 which includes the 200 you'd get for spending £50 in the first place.

PrincessPlaty · 13 July 2013 at 6:53PM

I think you will find it was made quite clear by Boots which stores were participating....

http://www.boots.com/webapp/wcs/stores/servlet/ProductDisplay?langId=-1&storeId=10052&productId=1339426

Customer Services are also NOT honouring the points if you went to a different store.

daveyj792 · 19 July 2013 at 4:14PM

I think it is quite common for some shops within large chains to not be part of nationwide promotions. Kinda sucks if you find out the way you did, after spending ages looking for things to buy, but I don't think you are the first person to have this problem or that it is only Boots that do it. I understand your frustration though and perhaps these large shops should make it explicitly clear they are not part of such and such a promotion rather than having it hidden away somewhere on their website where no one will see it.

Did you travel to another Boots to get the purchases / points?

cherydee · 20 July 2013 at 5:22PM

I used a voucher today, spend £15 and receive 150 points. However when I got home and looked at my receipt. Yes, the 150 points had been added, but for my £20 spend I only received 20 points instead of normally 80. First time I have ever noticed them do this.

MrsBartolozzi · 21 July 2013 at 3:13PM

Cherydee, the 20 point you got were for the £5 spent between £15 and £20. You only got 150 points in total for your £15 spend. (so an extra 80 points on top of the 70 you'd normally get, not such a great deal when you look at it, but a small bonus I suppose )

Beware Boots points deals

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