Payment of Reclaim Capital One

I've been successful in reclaiming PPI back from my Capital One Credit Card albeit through a reclaim company.

Capital One are saying they are putting the money back onto my account. I could really do with this money in my hand.

As anybody got their refunds paid directly to them rather than put back on their card. ?

My card was originally over its limit but the refund of charges I received from them would have sorted that out. The card isn't in use anymore and the balance is being paid off via a DMP.

I know in theory the money should go onto the account but I could use this money to clear other arrears I have and it would make life alot easier.

Any ideas what to do, I'm going to ring Capital One later but I need to put a good case together

Thanks

Kaz